Indoor pool, seasonal outdoor pool, free pool cabanas, pool umbrellas
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Reviews of Millennium Hotel Hail

5 out of 5
Millennium Hotel Hail
Hail University Complex, Al Khota Road, Ha'il, Hail

Reviews

8.8

Excellent

Rating 10 - Excellent. 35 out of 59 reviews" "
Rating 8 - Good. 17 out of 59 reviews" "
Rating 6 - Okay. 4 out of 59 reviews" "
Rating 4 - Poor. 0 out of 59 reviews" "
Rating 2 - Terrible. 3 out of 59 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, rooms great size and food excellent, especially breakfast. Only downside was the rooms were freezing and it didn’t matter what I did could not get any warm air in the room
Stayed 1 night in Feb 2024

10/10 Excellent

Olivier, Zurich

Liked: Property conditions & facilities
Perfect stay
Stayed 1 night in Nov 2023

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Reem

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, amazing staff, one of the best hotels in Hail
Stayed 2 nights in Jul 2023

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here twice and will again in Hail. Absolutely huge rooms and well appointed. Since the previous stay, the maintenance has not kept up. Gym and spa fixtures were out of order. Parking is not organized. Disposal of room service is delayed.
Stayed 2 nights in Jun 2023

10/10 Excellent

Ahmed

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Jun 2023

8/10 Good

Walid

Travelled with family
Liked: Cleanliness, staff & service
Needs to improve cleanness of bathrooms. TV size is too small compared to the room size. Food at the restaurant is average
Stayed 2 nights in Mar 2023

10/10 Excellent

talal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is an excellent hotel but you need to know that it is in the middle of the dessert and away from the xity
Stayed 1 night in Feb 2023

2/10 Terrible

Khaled

Travelled with family
Liked: Amenities
Disliked: Staff & service
Bad experience. I would not recommend.
Stayed 2 nights in Feb 2023

8/10 Good

Mohammed

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

MOHAMED

Liked: Cleanliness, staff & service, property conditions & facilities
Very well
Stayed 1 night in Dec 2022

10/10 Excellent

Gunyoung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Mahmoud

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2022

10/10 Excellent

Thomas, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast
Stayed 1 night in Jan 2022
Response from Abdullah Sarhan Guest Experience Manager on 24 Jan 2022
Dear Mr. Thomas, Thank you for staying with us and taking time to write about your experience. we are glad to know that you had joyful experience with us and we highly appreciate time taken by you to provide us with feedback. Your feedback is extremely valuable to us, and we will strive to ensure that the areas you have mentioned are greatly improved upon. We thank you once again for taking the time to leave your much appreciated feedback nd will be looking forward welcoming you back again soon.

10/10 Excellent

Ali

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Best hotel in Hail. Specious rooms and great staff
Stayed 2 nights in Dec 2021
Response from Zainab Alshammri - Guest Relation Officer on 13 Jan 2022
Dear Guest Thank you for staying with us and taking time to write about your experience. Your feedback is extremely valuable to us, as we strive to improve with each and every stay We thank you once again for taking the time to leave your much appreciated feedback. It is with the support of guests such as yourself that we are able to continually reach new levels of guest satisfaction , We look forward to your next stay .

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly magnificent place for very reasonable price. Very spacious room and bath, everything is clean and well-maintained. Jubbah rock art site is approximately 1h drive on excellent highway.
Stayed 1 night in Nov 2021
Response from Zainab Alshammri - Guest Relation Officer on 6 Dec 2021
Dear Guest Thank you for staying with us and taking time to write about your experience. and we are glad to know that you had joyful experience with us and we highly appreciate time taken by you to provide us with feedback.. It is with the support of guests such as yourself that we are able to continually reach new levels of guest satisfaction , We look forward to your next stay .

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2021
Response from Zainab Alshammri - Guest Relation Officer on 29 Jul 2021
Dear Guest Thank you for staying with us and taking time to write about your experience. We thank you once again for taking the time to leave your much appreciated feedback. It is with the support of guests such as yourself that we are able to continually reach new levels of guest satisfaction , We look forward to your next stay .

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable business hotel. Great place to stop off if you’re travelling the long road north/south.
Stayed 1 night in Jul 2021
Response from Zainab Alshammri - Guest Relation Officer on 29 Jul 2021
Dear Guest Thank you for staying with us and taking time to write about your experience. Your feedback is extremely valuable to us, as we strive to improve with each and every stay We thank you once again for taking the time to leave your much appreciated feedback. It is with the support of guests such as yourself that we are able to continually reach new levels of guest satisfaction , We look forward to your next stay .

10/10 Excellent

faris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Zainab Alshammri - Guest Relation Officer on 29 Jul 2021
Dear Mr.Faris Thank you for staying with us and taking time to write about your experience. Your feedback is extremely valuable to us, as we strive to improve with each and every stay We thank you once again for taking the time to leave your much appreciated feedback. It is with the support of guests such as yourself that we are able to continually reach new levels of guest satisfaction , We look forward to your next stay .

10/10 Excellent

Adil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Room and location were great. Room was very spacious. Breakfast buffet also good.
Stayed 1 night in May 2021
Response from Zainab Alshammri - Guest Relation Officer on 29 Jul 2021
Dear Mr.Adel Thank you for staying with us and taking time to write about your experience. Your feedback is extremely valuable to us, as we strive to improve with each and every stay We thank you once again for taking the time to leave your much appreciated feedback. It is with the support of guests such as yourself that we are able to continually reach new levels of guest satisfaction , We look forward to your next stay .

8/10 Good

Abdullah

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Good but need to improve the service
It’s great hotel in Ha’il however the service not at a 5 stars hotel level, room service not picking up the food tray, the housekeeping not covering all rooms where some trash basket kept for 2 nights in front of the room
Stayed 1 night in Jan 2021
Response from Zainab Alshammri - Guest Relation Officer on 29 Jul 2021
Dear Mr.Abdullah Thank you for staying with us and taking time to write about your experience. Your feedback is extremely valuable to us, as we strive to improve with each and every stay We thank you once again for taking the time to leave your much appreciated feedback. It is with the support of guests such as yourself that we are able to continually reach new levels of guest satisfaction , We look forward to your next stay .

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely repeat!
This hotel is an absolute oasis in the beige desert. Check in was easy, staff spoke English well. The hotel was nearly immaculate, and I had zero problems when I stayed there. The on-site restaurant was amazing, and the room service serves the same food, at perfectly reasonable prices. I can't wait to return!
Stayed 2 nights in Dec 2020
Response from Zainab Alshammri - Guest Relation Officer on 29 Jul 2021
Dear Mr.Robert Thank you for staying with us and taking time to write about your experience. Your feedback is extremely valuable to us, as we strive to improve with each and every stay We thank you once again for taking the time to leave your much appreciated feedback. It is with the support of guests such as yourself that we are able to continually reach new levels of guest satisfaction , We look forward to your next stay .

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2020
Response from Zainab Alshammri - Guest Relation Officer on 29 Jul 2021
Dear Guest Thank you for staying with us and taking time to write about your experience. Your feedback is extremely valuable to us, as we strive to improve with each and every stay We thank you once again for taking the time to leave your much appreciated feedback. It is with the support of guests such as yourself that we are able to continually reach new levels of guest satisfaction , We look forward to your next stay .

10/10 Excellent

Sam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
The place is very good 9/10, breakfast ok 6/10 only the fact that variety is not that much but quality and taste 9/10 staff 10/10, rooms 11/10, the only downfall is that is too far from the city 25 minutes drive if you need anything. BUt all in all, one of the top hotels that I have stayed in Saudi ...
Stayed 1 night in Aug 2020
Response from Zainab Alshammri - Guest Relation Officer on 29 Jul 2021
Dear Mr.Sam Thank you for staying with us and taking time to write about your experience. Your feedback is extremely valuable to us, as we strive to improve with each and every stay We thank you once again for taking the time to leave your much appreciated feedback. It is with the support of guests such as yourself that we are able to continually reach new levels of guest satisfaction , We look forward to your next stay .

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad management! Booked a room in advance and it turned that more than 20 rooms where overbooked!
Stayed 4 nights in Oct 2019
Response from Zainab Alshammri - Guest Relation Officer on 2 Mar 2020
Dear Valued Guest, Thank you for taking time to share your review. We are sorry to hear we let you down this time We always try to provide our guest the best service and if this did not happen this time, I would like to personally apologize. I wish we have another chance to welcome you here in the future and you’re your stay a memorable one.

10/10 Excellent

Abdo, Riyadh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. we enjoyed our stay and recommend it strongly
Stayed 1 night in Aug 2019
Response from Zainab Alshammri - Guest Relation Officer on 15 Mar 2020
Dear our Valued Guest, Thank you for your feedback and for taking the time to write about your experience. We are very delighted to read that you enjoyed. We look forward to your next stay.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is great but needs improvements on management and room service other than that they are fine. Also it’s very far from the city so I don’t recommend staying there if you don’t have a car because Uber doesn’t reach you there.
Stayed 2 nights in Jul 2019
Response from Zainab Alshammri - Guest Relation Officer on 15 Mar 2020
Dear Guest Thank you for staying with us and taking time to write about your experience. Your feedback is extremely valuable to us, as we strive to improve with each and every stay , We look forward to your next stay .

10/10 Excellent

Abdullah, Riyadh

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and modern .. the best in Jail, location is out of Jail center but only 10-15 min drive
Stayed 1 night in Mar 2019
Response from Zainab Alshammri - Guest Relation Officer on 15 Mar 2020
Dear our Valued Guest, Thank you for your feedback and for taking the time to write about your experience. We are very delighted to read that you enjoyed. We look forward to your next stay.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its an excellent property. Friendly staff, reasonable price, good services and prime location
Stayed 1 night in Apr 2019
Response from Zainab Alshammri - Guest Relation Officer on 15 Mar 2020
Dear our Valued Guest, Thank you for your feedback and for taking the time to write about your experience. We are very delighted to read that you enjoyed. We look forward to your next stay.

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019
Response from Zainab Alshammri - Guest Relation Officer on 31 Mar 2019
Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are very delighted to read that you enjoyed. We look forward to your next stay.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with very comfort room, room size is huge, hotel is a bit far from the city center
Stayed 2 nights in Mar 2019
Response from Zainab Alshammri - Guest Relation Officer on 31 Mar 2019
Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are very delighted to read that you enjoyed. We look forward to your next stay.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Zainab Alshammri on 3 Mar 2019
Dear Guest Thank you for staying with us and leaving your candid feedback. We thank you once again for taking the time to leave your much appreciated feedback. It is with the support of guests such as yourself that we are able to continually reach new levels of guest satisfaction Zainab Alshammri - Guest Relation Officer

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with good service
Stayed 2 nights in Jul 2018
Response from Aamir Zaheer on 24 Sept 2018
Dear our Valued Guest, Thank you for your feedback and for taking the time to write about your experience. We are very delighted to read that you enjoyed. We look forward to your next stay. Senior Sales Manager Aamir Zaheer

6/10 Okay

Jackie, Saudi

Disliked: Cleanliness, room comfort
The hotels are rooms are good, but they reeked of smoke smell which was disgusting I asked them to change my room they did but it also had the smoking smell.
Stayed 1 night in Apr 2018
Response from Aamir Zaheer on 24 Sept 2018
Dear Mr. Jackie, Thank you for staying with us and we are glad to know that you had joyful experience with us and we highly appreciate time taken by you to provide us with feedback. It is with the support of guests such as yourself that we are able to continually reach new levels of guest satisfaction. Aamir Zaheer- Senior Sales Manager

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ahmed on 27 Feb 2018
Dear Mr. Dennis Thank you very much for staying with us and leaving your candid feedback. We are delighted to hear you were satisfied with your stay here at The Millennium Hotel Hail. Thank you once again for leaving your valuable feedback. We certainly look forward to welcoming you back again soon. Ahmed Abdelghany- Front Office Manager

10/10 Excellent

Nobuaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Hail region
Room including bathroom space is very wide and clean. Only negative point was Chef was not available for breakfast where we expect hot meal like scrumble eggs.
Stayed 1 night in Feb 2018
Response from Ahmed on 13 Feb 2018
Dear Sir, Thank you very much for staying with us and leaving your candid feedback. We are delighted to hear you were satisfied with your stay here at The Millennium Hotel Hail. We assure you that your comment regarding the timing of the chef at breakfast has been taken into consideration, and we will strive to ensure that the areas you have mentioned are greatly improved upon. Thank you once again for leaving your valuable feedback. We certainly look forward to welcoming you back again soon. Ahmed Abdelghany- Front Office Manager

10/10 Excellent

Hani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel without covered parking
Was nice and comfort but their parking are not covered and this is not a type of five stars hotel
Stayed 4 nights in Jun 2017
Dear Mr Hani Thank you very much for staying with us and leaving your feedback. We are delighted to hear you were satisfied with your stay here at The Millennium Hotel Hail. We assure you that your comments have been taken into consideration, and we will strive to ensure that the areas you have mentioned are greatly improved upon. Thank you once again for leaving your valuable feedback. We certainly look forward to welcoming you back again soon. Ahmed Abdelghany- Front Office Manager

8/10 Good

Ahmed

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was clean because its new but staff are less experienced...
Response from Al Tayyeb on 31 Mar 2017
Dear Ahmed, Thank you for staying with us and leaving your candid feedback. We assure you that your comments have been taken into consideration, and we will strive to ensure that the areas you have mentioned are greatly improved upon. We thank you once again for taking the time to leave your much appreciated feedback. It is with the support of guests such as yourself that we are able to continually reach new levels of guest satisfaction. Mohammad Al Tayyeb Director of Sales & Marketing

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable hotel
Comfortable stay in a new hotel with good facilities and extremely helpful staff. Highly recommend for business travelers to the area.
Response from Zainab Alshammri on 3 Mar 2019
Dear Guest Thank you for staying with us and leaving your candid feedback. We thank you once again for taking the time to leave your much appreciated feedback. It is with the support of guests such as yourself that we are able to continually reach new levels of guest satisfaction Zainab Alshammri - Guest Relation Officer

8/10 Good

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very New and nice
It was great stay and I will stay in this hotel next time if I visit Hail. It's good for Hail university visitors as it's inside the university campus and it takes 20 minutes to the city center
Dear Mr. Abdullah Thank you very much for staying with us and leaving your candid feedback. We are delighted to hear you were satisfied with your stay here at The Millennium Hotel Hail. Your comments regarding our staff have made our team members explode with joy. We take pride in our staff and are glad you were pleased with the services provided. Thank you once again for leaving your valuable feedback. We certainly look forward to welcoming you back again soon Mohammad Al Tayyeb Director of Sales & Marketing

10/10 Excellent

michele

Liked: Cleanliness, staff & service, property conditions & facilities
Nel complesso qualità prezzo è ottimo
Stayed 1 night in Oct 2023

10/10 Excellent

assaf

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
مكان اكثر من رائع ، مساحة الغرف ممتازة
Stayed 1 night in Feb 2022

10/10 Excellent

Mohsen

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
تطور ملحوظ بالفندق الى الافضل.
الفندق تطور بشكل ملحوظ الخدمة ممتازة والنظافة ايضا. السرير مريح جدا. ودورة المياة واسعة جدا ونظيفة. المطعم جدا تحسن جدا والخيارات جدا متنوعة.
Stayed 2 nights in Jan 2022
Response from Abdullah Sarhan Guest Experience Manager on 28 Jan 2022
ضيفنا العزيز الأستاذ محسن نشكرك على إقامتك في فندقنا وعلى تعبيرك عن رأيك الصريح في خدماتنا. يسعدنا أن نسمع أن تجربتك في فندق ميلينيوم حائل قد نالت رضاكم نشكرك مجددًا على وقتك وعلى تزويدنا برأيك الذي يمثل أهمية كبرى لنا. نحن نطلع شوقًا لزيارتك المقبلة لنا! عبدالله سرحان مدير ادارة الجودة

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
need to improve
No recommend
Stayed 1 night in Dec 2020
Response from Zainab Alshammri - Guest Relation Officer on 29 Jul 2021
Dear Guest Thank you for staying with us and leaving your candid feedback. We are saddened to hear that you did not experience the unmatched service that we aim to provide all of our valued guests. We request you to provide further information about what had been unpleasant during your stay at our property. We thank you once again for taking the time to leave your much appreciated feedback. It is with the support of guests such as yourself that we are able to continually reach new levels of guest satisfaction

10/10 Excellent

KENICHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
フレンドリーかつ快適な滞在
深夜の到着にも拘らず、翌日の個人ツアーの相談に親身に応じてくれた。今回のサウジアラビアの旅が上手く行ったのはこのホテルの方々のおかげ。本当に助かった。
Stayed 1 night in Feb 2020
Response from Zainab on 2 Mar 2020
Dear Mr. Kenichi, We thank you once again for taking the time to leave your much appreciated feedback. It is with the support of guests such as yourself that we are able to continually reach new levels of guest satisfaction. Looking forward to welcome you once again. Zainab Alshammri - Guest Relation Officer

8/10 Good

YAMEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Zainab Alshammri - Guest Relation Officer on 2 Mar 2020
Dear our Valued Guest, Thank you for your feedback and for taking the time to write about your experience. We are very delighted to read that you enjoyed. We look forward to your next stay.

6/10 Okay

Reem

Liked: Cleanliness
acceptable
Millennium Hotels are a worldwide luxurious hotels but not in Hail! I stayed here twice and had an acceptable stay but not a five star stay. The carpet in the hallway had bumps, the water after a 10 minutes shower was all over the wc with no good drainage. The toilet flushed once and was stuck filling in with water all the time which had annoying sound. I asked for a discount at the reception as a faculty from the UoH but had no clear answer.
Stayed 1 night in Nov 2019
Response from Zainab Alshammri - Guest Relation Officer on 15 Mar 2020
Dear Guest Thank you for staying with us and leaving your candid feedback. We are saddened to hear that you did not experience the unmatched service that we aim to provide all of our valued guests. We request you to provide further information about what had been unpleasant during your stay at our property. We thank you once again for taking the time to leave your much appreciated feedback. It is with the support of guests such as yourself that we are able to continually reach new levels of guest satisfaction

8/10 Good

AGEE A

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Zainab Alshammri - Guest Relation Officer on 2 Mar 2020
Dear our Valued Guest, Thank you for your feedback and for taking the time to write about your experience. We are very delighted to read that you enjoyed. We look forward to your next stay.

10/10 Excellent

Heung Kyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
시내에서 떨어져 있지만 좋는 시설과 청결도를 가진 좋은 호텔입니다.
Stayed 1 night in Aug 2019
Response from Zainab Alshammri - Guest Relation Officer on 15 Mar 2020
Dear our Valued Guest, Thank you for your feedback and for taking the time to write about your experience. We are very delighted to read that you enjoyed. We look forward to your next stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
٤٦٨ لليلة واحدة غالي جدا سعر مرتفع جدا
Stayed 1 night in Jun 2019
Response from زينب الشمري - العلاقات العامه on 15 Mar 2020
عزيزي الضيف نشكرك على إقامتك في فندقنا وعلى تقييمك لخدماتنا. نحن نطلع شوقًا لزيارتك المقبلة لنا ..