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Reviews of Hotel Puerta Del Sol

3 out of 5
Hotel Puerta Del Sol
Avenida Lopez Mateos Sur 4205, Zapopan, JAL

Reviews

8.6

Excellent

Rating 10 - Excellent. 477 out of 1000 reviews" "
Rating 8 - Good. 370 out of 1000 reviews" "
Rating 6 - Okay. 92 out of 1000 reviews" "
Rating 4 - Poor. 34 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Kami

Liked: Cleanliness
Disliked: Amenities
Stayed 10 days. Unfortunately Easter holidays, so lots of families there for partying. Very noisy except for a few hours at night. No amenities, parks or attractions within walking distance. Did not have towells replaced a few times. I witnessed families having a great time with pool and playground is in courtyard.
Stayed 11 nights in Mar 2024

10/10 Excellent

ROBERTO

Stayed 1 night in Mar 2024

6/10 Okay

JASMIN, corsicana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal amable,la abitacion estaba cerca de la alberca y habia mucha gente mucho ruido,la limpieza era buena,el baño super pequeño la tapa de Toilet no se quedaba abierta, el agua se sale por tofos lados cuando te bañas no tenia jabón ni shampoo, la secadora de cabello no servía.
Stayed 3 nights in Feb 2024

10/10 Excellent

Saurabh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing, they definitely go above and beyond for their guests!
Stayed 9 nights in Jun 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Disappointed!
The rooms are old, towels looked worn, toilet was clogged for our entire two day stay. Constant noise from everyone staying at the hotel and management did nothing! Truly disappointed!
Stayed 2 nights in Jul 2023

10/10 Excellent

silvia y

Stayed 2 nights in Jun 2023

8/10 Good

David S

Liked: Room comfort
Stayed 6 nights in Jun 2023

6/10 Okay

Jasmin

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
It was convenient to shops and if you are on a budget.
Stayed 5 nights in Jun 2023

4/10 Poor

gloribella

Stayed 2 nights in Jun 2023

6/10 Okay

miguel

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

Dr. Oswaldo Ernie y Hiram

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dr. Oswaldo Ernie Avila y Hiram Tumalan
Mejor Servicio Por Este precio! Simplemente No Lo hay cerca de Aqui. Graxias a Un mega Excelente Staff! Atentos y Cortez! Me siento mejor Que ni en casa!
Very Limpio- Clean
Great Staff! Unos Tocayos! De Primera! Gente bien Gentil! Respetuosos! Hasta En el precio Que Nos Da Experian Para lograr Exteender. Excellent People!
Stayed 2 nights in May 2023
Response from . on 3 Jun 2023
Gracias por su opinión, es muy importante para nosotros, esperamos seguir contando con su preferencia. Saludos

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for the price. The people is very humble and very attentive. The Granma that cooks at the Restaurant is excellent !!!! Home made Mexican Food. You can not beat that. I felt like at Home.
Stayed 5 nights in Mar 2023
Response from . on 11 May 2023
Gracias por su opinión, es muy importante para nosotros, esperamos seguir contando con su preferencia. Saludos

8/10 Good

Juan Carlos

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Bad smell
It is well located. But the only big complaint is that it has in the room an Air wick fragrance dispenser that sprays every 30 minutes, that smells very strong and gross that didn’t let us sleep. I tried to stop it spraying but l couldn’t.
Stayed 1 night in Feb 2023
Response from . on 8 May 2023
Gracias por su opinión, es muy importante para nosotros, esperamos seguir contando con su preferencia. Saludos

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 6 nights in Feb 2023
Response from . on 8 May 2023
Gracias por su opinión, es muy importante para nosotros, esperamos seguir contando con su preferencia. Saludos

10/10 Excellent

Kennett, Reno

Stayed 2 nights in Feb 2023
Response from . on 8 May 2023
Gracias por su opinión, es muy importante para nosotros, esperamos seguir contando con su preferencia. Saludos

2/10 Terrible

Marisol

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities
The property its self was okay... but their staff made an error with the check in i reserved 3 rooms and there was a mis calculation in the $ they called one of my ppl to charge them in a disruptive way when i said im paying dont bother them... Also their pool didnt work for the first few days... due to chemichal crash...i would maybe stay there again...
Stayed 5 nights in Feb 2023
Response from . on 8 May 2023
Gracias por su opinión, es muy importante para nosotros, esperamos seguir contando con su preferencia. Saludos

2/10 Terrible

Marisol

Stayed 4 nights in Feb 2023
Response from . on 8 May 2023
Gracias por su opinión, es muy importante para nosotros, esperamos seguir contando con su preferencia. Saludos

10/10 Excellent

silvia y

Stayed 1 night in Nov 2022

8/10 Good

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from . on 23 Sept 2022
Gracias por su calificación, estamos a sus ordenes

10/10 Excellent

VICTOR MANUEL

Stayed 3 nights in Aug 2022
Response from . on 31 Aug 2022
Gracias por su opinión, es muy importante para nosotros, esperamos seguir contando con su preferencia. Saludos

10/10 Excellent

Armando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel clean Ilove this hotel
Stayed 3 nights in Aug 2022
Response from . on 31 Aug 2022
Gracias por su opinión, es muy importante para nosotros, esperamos seguir contando con su preferencia. Saludos

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great !!!
Stayed 7 nights in Jul 2022

8/10 Good

Marco Antonio Tovar

Stayed 10 nights in Jul 2022

10/10 Excellent

Rafael Contreras

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great , like the ballet parking food was great
Stayed 5 nights in May 2022
Response from . on 9 Jun 2022
Gracias por su opinión, es muy importante para nosotros, esperamos seguir contando con su preferencia. Saludos

2/10 Terrible

Verified traveller

The receptionist misbehaved very aggressively
Stayed 1 night in Apr 2022
Response from . on 9 Jun 2022
Gracias por su opinión, es muy importante para nosotros, esperamos seguir contando con su preferencia. Saludos

8/10 Good

Angela Marcela

Stayed 1 night in Apr 2022
Response from . on 9 Jun 2022
Gracias por su opinión, es muy importante para nosotros, esperamos seguir contando con su preferencia. Saludos

6/10 Okay

jesus

Travelled with family
Stayed 2 nights in Mar 2022
Response from . on 9 Jun 2022
Gracias por su opinión, es muy importante para nosotros, esperamos seguir contando con su preferencia. Saludos

8/10 Good

Miguel

Stayed 2 nights in Mar 2022
Response from . on 9 Jun 2022
Gracias por su opinión, es muy importante para nosotros, esperamos seguir contando con su preferencia. Saludos

10/10 Excellent

Lucia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio, personal excelente, amabilidad y comida deliciosa 👍
Stayed 1 night in Mar 2022
Response from . on 9 Jun 2022
Gracias por su opinión, es muy importante para nosotros, esperamos seguir contando con su preferencia. Saludos

10/10 Excellent

Esther

Stayed 2 nights in Mar 2022

10/10 Excellent

Lucero

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great! Very clean all around. I would stay here again. The staff is we’re very friendly and helpful. Thank you!
Stayed 2 nights in Mar 2022
Response from . on 9 Jun 2022
Gracias por su opinión, es muy importante para nosotros, esperamos seguir contando con su preferencia. Saludos

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, good price
Stayed 1 night in Dec 2021
Response from . on 28 Jan 2022
Gracias por su preferencia!!! Seguimos a sus ordenes

4/10 Poor

Vitali

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stuff completely not speaking english. 2 times toilet clogs and no one is fixing it. Safety box was out if order for whole 2 weeks.
Stayed 12 nights in Dec 2021
Response from . on 28 Jan 2022
Gracias por su preferencia!!! Seguimos a sus ordenes

10/10 Excellent

Keith

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
They are wonderful .stayed there in September 2021 it was so good came in December… hopefully back in March 2022.Excelent with chldren
Stayed 5 nights in Dec 2021
Response from . on 28 Jan 2022
Gracias por su preferencia!!! Seguimos a sus ordenes

10/10 Excellent

ED

Liked: Cleanliness, staff & service, room comfort
1million dollar view
Dated but nice accommodations. Awesome view. A real treat
Stayed 2 nights in Nov 2021
Response from . on 28 Jan 2022
Gracias por su preferencia!!! Seguimos a sus ordenes

10/10 Excellent

KARLA URIBE

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK
Stayed 1 night in Sep 2021
Response from . on 22 Nov 2021
Gracias por su opinión, es muy importante para nosotros, esperamos seguir contando con su preferencia. Saludos

10/10 Excellent

Keith R

Stayed 5 nights in Sep 2021
Response from . on 28 Jan 2022
Gracias por su opinión, es muy importante para nosotros, esperamos seguir contando con su preferencia. Saludos

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Lots of noise. Ruidoso
Stayed 5 nights in Aug 2021
Response from . on 28 Jan 2022
Gracias por su opinión, es muy importante para nosotros, esperamos seguir contando con su preferencia. Saludos

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very clean and spacious rooms
Stayed 5 nights in Aug 2021
Response from . on 28 Jan 2022
Gracias por su opinión, es muy importante para nosotros, esperamos seguir contando con su preferencia. Saludos

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2021
Response from . on 28 Jan 2022
Gracias por su opinión, es muy importante para nosotros, esperamos seguir contando con su preferencia. Saludos

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They offered services that did not exist .First, we asked for a room with a view and light we were given a room with a view of the wall and a balcony view of trash dispensers. Room service always complained and told you to come for your food. Housekeeping was not available till after 1 pm that was the time we were in the room and they were rude . The day we left was horrible we are elderly and asked for help with bags they said first they had to attend valet then they would try to help. This place is a total zero. There was no wifi and the business service center was a mess and nothing worked.
Stayed 3 nights in Jul 2021
Response from . on 3 Aug 2021
Hotel Puerta del sol agradece su visita y espera seguir contando con su preferencia

4/10 Poor

Claudia

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2021
Response from Miriam Esparza on 3 Aug 2021
Hotel Puerta del sol agradece su visita y espera seguir contando con su preferencia

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Se fue la luz toda una noche en mi habitación, entiendo que por la tormenta que hubo, escogí ese hotel por el gimnasio y estaba cerrado porque se goteó.todo lo demás muy bien
Stayed 4 nights in Jun 2021
Response from Miriam Esparza on 3 Aug 2021
Hotel Puerta del sol agradece su visita y espera seguir contando con su preferencia

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bonito
Sábanas y baño limpios, la alberca climatizada y el personal fue muy amable y bastante amigable. El hotel está en muy buen estado y su jardín es hermoso. Por supuesto que regresaré.
Stayed 1 night in Jun 2021
Response from Miriam Esparza on 3 Aug 2021
Hotel Puerta del sol agradece su visita y espera seguir contando con su preferencia

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the pool clean and the nice garden
Stayed 2 nights in May 2021
Response from . on 28 Jan 2022
Gracias por su opinión, es muy importante para nosotros, esperamos seguir contando con su preferencia. Saludos

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for getting around. Pool was great for laps and fun.
Stayed 2 nights in May 2021
Response from . on 28 Jan 2022
Gracias por su opinión, es muy importante para nosotros, esperamos seguir contando con su preferencia. Saludos

10/10 Excellent

Elsa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Customer Service!!
Excellent location!, Good food!, Kind, Polite & friendly people!
Stayed 14 nights in Jan 2021
Response from . on 28 Jan 2022
Gracias por su opinión, es muy importante para nosotros, esperamos seguir contando con su preferencia. Saludos

10/10 Excellent

Elias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2020
Response from . on 28 Jan 2022
Gracias por su opinión, es muy importante para nosotros, esperamos seguir contando con su preferencia. Saludos