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Response from White Concept Caves Management Team on 25 May 2024
Dear Eduar, Thank you for your review! We're glad you enjoyed our excellent staff, clean property, and convenient location. Hope to see you again soon!
Pros: excellent service, friendly staff, cool concept, clean, serves the best breakfast out of all the hotels we've stayed at.
Cons: a little too modern and really brightly lit, bed and pillows a little too firm.
Jennifer
Stayed 2 nights in May 2024
Response from White Concept Caves Management Team on 25 May 2024
Dear Jennifer, Thank you for your feedback! We're delighted you appreciated our excellent service, friendly staff, unique concept, cleanliness, and breakfast. We note your comments on the modern design, lighting, and firmness of the bed and pillows. Your input is valuable and helps us improve. We hope to welcome you back soon!
We were pleasantly surprised how modern and clean the hotel was when we arrived. During our 3-day stay, we talked with Ares, Salome, and Alexandra. All of them were fantastic and provided very helpful suggestions (from where to buy local wine to where to eat and go). We also got a complimentary room upgrade. The hotel is located in a quiet neighborhood and less than 10 minutes walking from the Fira bus station. Breakfast is included. There is an order form for the guests to choose breakfast items each night and breakfast is delivered to the room next morning. Plenty of options on the menu. Good quality food. Our friends checked in a week later and they also loved it! Thank you for making our stay memorable!
john
Stayed 2 nights in Oct 2023
Response from White Concept Caves Management Team on 30 Oct 2023
Dear John, We're absolutely delighted to hear about your wonderful 3-day stay at our hotel. It's fantastic that you were pleasantly surprised by our modern and clean facilities and enjoyed the helpful suggestions provided by our staff members. We're pleased to have been able to offer you a complimentary room upgrade, and the convenience of our quiet neighborhood, as well as the proximity to the Fira bus station. The fact that you found our breakfast options appealing and that your friends had a similarly fantastic experience when they stayed with us is truly heartwarming. Thank you for choosing our hotel, and we can't wait to welcome you all back in the future for more memorable moments and excellent service.
My husband and I stayed here for a few nights and the staff was amazing. The rooms we’re beautiful with exceptional service. The manager and all staff were very welcoming. I would highly recommend this for your stay.
Gurnam
Stayed 3 nights in Oct 2023
Response from White Concept Caves Management Team on 30 Oct 2023
Dear Gurnam, We're thrilled to hear that you and your husband had a wonderful stay with us and that you found our staff amazing and welcoming. It's great to know that you enjoyed the beautiful rooms and exceptional service provided during your visit. Thank you for your recommendation, and we look forward to welcoming you back for another memorable stay in the future!
10/10 Excellent
Patrick
13 Oct 2023
Patrick
Stayed 3 nights in Oct 2023
Response from White Concept Caves Management Team on 30 Oct 2023
Dear Patrick, thank you for your 10/10 rating, is much appreciated and we are waiting to welcome you back soon!
Lovely pool, very clean suite. Pool filter and air con next to our Junior Cave Suite were noisy. Breakfast was cold (both omelette and coffee) and from a local cafe, not prepared on site. Good location. Very quiet.
Anne
Stayed 2 nights in Sep 2023
Response from White Concept Caves Management Team on 22 Sept 2023
Dear Anne, hank you for sharing your feedback on your recent stay. We're delighted to hear that you enjoyed the lovely pool and the cleanliness of your Junior Cave Suite. However, we apologize for any inconvenience caused by the noisy pool filter and air conditioning units nearby. We will certainly look into addressing this issue to ensure a more peaceful experience for our guests. Additionally, we're sorry to hear that your breakfast, sourced from a local cafe, was served cold; we'll work on improving this aspect of our service. On a positive note, we're glad you appreciated our good location and the tranquil ambiance of our property, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.
10/10 Excellent
Lorraine
Travelled with partner
12 Sept 2023
Liked: Amenities
Brilliant place to stay, so clean and friendly. Only a 5 min walk to all the sunset views over the caldera.
Lorraine
Stayed 5 nights in Sep 2023
Response from White Concept Caves Management Team on 22 Sept 2023
Thank you so much for your kind words! We're thrilled to hear that you had a brilliant stay with us and that you found our property exceptionally clean and our staff friendly. Being just a short 5-minute walk from the stunning sunset views over the caldera is indeed a highlight, and we're delighted you had the opportunity to enjoy them. We hope to have the pleasure of welcoming you back in the future for another memorable experience. Your feedback is greatly appreciated!
We had a fantastic stay at this hotel! The staff was incredibly friendly and helpful throughout our visit. They all go above and beyond. The location couldn't be better; it's close to the city center and in a walkable neighborhood. The breakfast was delicious, and the rooms were comfortable and clean. I especially enjoyed relaxing in the nice hot tub. Highly recommended!
Carlos
Stayed 3 nights in Sep 2023
Response from White Concept Caves Management Team on 22 Sept 2023
Dear Carlos, We are absolutely thrilled to hear about your fantastic stay with us! It's wonderful to know that our staff's friendliness and helpfulness left a positive impression on you, and we truly appreciate your kind words. Our central location aims to provide convenience, and we're pleased to hear it met your expectations. It's great that you enjoyed our delicious breakfast, comfortable and clean rooms, and the relaxing hot tub. Your recommendation means a lot to us, and we look forward to welcoming you back for another wonderful experience in the future! Thank you for choosing our hotel.
Close to the main shopping/restaurant district, very friendly staff, clean and good pool area given its proximity to shops. Unfortunately no sea views.
Fay
Stayed 2 nights in Aug 2023
Response from White Concept Caves Management Team on 4 Sept 2023
Thank you so much for your kind words! Wish you all the best!
10/10 Excellent
yu
28 Aug 2023
yu
Stayed 2 nights in Aug 2023
Response from White Concept Caves Management Team on 4 Sept 2023
Very clean hotel. Rooms are very comfortable. Staff was amazing. Helpful with booking or directions. They even made sure we had breakfast to go since we had a very early flight. Everyone is super friendly. Only draw back is no view.
Mitchell
Stayed 3 nights in Aug 2023
Response from White Concept Caves Management Team on 4 Sept 2023
Thank you Mitchell for your kind words for our hotel and staff! It was nice having you with us!
We had a amazing time made even better by Alexandra who was most helpful from organising restaurants to activities transfer’s always greeting guests with a smile nothing seemed to be a problem the room and facilities were fantastic Alexandra was the cherry on top that made our stay in white concept Santorini special thanks the staff
Nick
Stayed 2 nights in Aug 2023
Response from White Concept Caves Management Team on 4 Sept 2023
Thank you Nick for your excellent review and your kind words for Alexandra and our staff in general. Hopefully we will welcome you back soon!
10/10 Excellent
Ella, Manchester
5 Aug 2023
Ella
Stayed 3 nights in Jul 2023
Response from White Concept Caves Management Team on 4 Sept 2023
When you first enter the area it is a bit concerning bc you can’t drive in. There’s a garbage dump, a torn down building and you walk thru what looks like a bombed out area. Then you reach the hotel. Such an oasis amongst the rubble. Beautiful pools, amazing rooms and so unique. Location. Is very quiet at night. Service is incredible.
If I had to say the dislikes: no view of anything as it’s sunken, not enough electrical plugs (sounds crazy but there were only 4 plugs in a suite bc of the ac taking out the others!) and the bathroom open concept is a bit “too open” - no shower doors (and no place to put your shampoo or soap). We are a close family but “not that close”.
Overall I’d definitely stay again. The proximity to the main area and the incredible rooms made it worth while. Oh and “Ares” is just the cherry on top! Superb service.
GLEN
Stayed 5 nights in Jul 2023
Response from White Concept Caves Management Team on 12 Aug 2023
Dear Glen thank you for your great review! We wish you all the best!
Room was a nice size. Person at check in was
very friendly. Difficult to get clear directions to places from staff. Did not feel safe trying to find hotel at night. Did not get any help with luggage (going up the stairs) at check out.
Megan
Stayed 1 night in Jun 2023
Response from White Concept Caves Management Team on 12 Aug 2023
Dear Megan thank you for your review. Fira is a safe city and there is no reason to worry or be afraid if walking at night. As for the check out procedure we always help our guests with their luggage, is important though to inform us in advance when you are ready to check out in order to carry them for you. Thank you again for your review, we wish you all the best.
6/10 Okay
Tracey
5 Jul 2023
Disliked: Cleanliness
I would not recommend this property as it is too expensive for what you got.
Tracey
Response from White Concept Caves Management Team on 12 Aug 2023
Dear Treacey thank you for your feedback. As is very clear written in our website and all platforms our hotel provides exactly what is described so anyone can check our photos and services and decide if is satisfied or not. Thank you and we hope we will welcome you back .
They CANCELLED my reservation 1 week before the stay - I was told by Expedia it was because they overbooked the hotel. If you value having a place to sleep - AVOID
Ling
Stayed 3 nights in Jun 2023
8/10 Good
Suk Fun Olivia
21 Jun 2023
Suk Fun Olivia
Stayed 2 nights in Jun 2023
Response from White Concept Caves Management Team on 12 Aug 2023
Thank you for your 8/10 rating, wish you all the best.
Staff were amazing, especially Alex at reception. Beautiful once on property and rooms are spacious and well appointed. Only challenge was communication with taxi on were to get dropped off as the property was difficult to locate but this may be the same issue with most locations in Fira that don’t have a street fronting them. Great value!
We loved the property and the amenities it came with. Sara was very helpful and prompt in arranging for our needs. This location is central to Fira central square and at a short walkable distance. We'd highly recommend this establishment for your stay at Infinity Collection.
Adil
Stayed 3 nights in Sep 2022
Response from Sara on 14 Oct 2022
Dear Adil, Thank you for your excellent review! It was an absolute pleasure accommodating you at Infinity Collection. I appreciate you taking the time to share your positive experience and I am pleased that you enjoyed your stay. It is positive experiences such as yours that give us the drive to continue providing exceptional service and facilities to our customers. Thank you for appreciating what we do - and know that it is our pleasure to assist in any way we can. Be sure to let us know if you return to Santorini so we can reserve your favourite room for you again!
Amazing room, probably one of the most beautiful I’ve ever stayed in. Breakfast brought to your room was very nice and convenient. Staff was wonderful.
Sarah
Stayed 1 night in Sep 2022
Response from Sara on 15 Sept 2022
Dear Sarah, Thank you for your excellent review! It was an absolute pleasure accommodating you at Infinity Collection. I appreciate you taking the time to share your positive experience and I am pleased that you enjoyed your stay. It is positive experiences such as yours that give us the drive to continue providing exceptional service and facilities to our customers. Thank you for appreciating what we do - and know that it is our pleasure to assist in any way we can. Be sure to let us know if you return to Santorini so we can reserve your favourite room for you again!
Excellent friendly service, free transfers from airport and to the port the next day.
Jacob
Stayed 1 night in Sep 2022
Response from Sara on 14 Sept 2022
Dear Jacob, Thank you for your excellent review! It was an absolute pleasure accommodating you at Infinity Collection. I appreciate you taking the time to share your positive experience and I am pleased that you enjoyed your stay. It is positive experiences such as yours that give us the drive to continue providing exceptional service and facilities to our customers. Thank you for appreciating what we do - and know that it is our pleasure to assist in any way we can. Be sure to let us know if you return to Santorini so we can reserve your favourite room for you again!
10/10 Excellent
Thomas
12 Sept 2022
Liked: Cleanliness, room comfort
Exceptional stay
Sara was fantastic, very helpful before we even arrived and during our visit! The transportation to and from the airport was a nice touch, on time and a pleasant ride. We especially enjoyed breakfast brought to our room every morning! A nice location, close to the center of town, but not crowded with people.
Thomas
Stayed 3 nights in Sep 2022
Response from Sara on 13 Sept 2022
Dear Thomas, Thank you for your excellent review! It was an absolute pleasure accommodating you at Infinity Collection. I appreciate you taking the time to share your positive experience and I am pleased that you enjoyed your stay. It is positive experiences such as yours that give us the drive to continue providing exceptional service and facilities to our customers. Thank you for appreciating what we do - and know that it is our pleasure to assist in any way we can. Be sure to let us know if you return to Santorini so we can reserve your favourite room for you again!
8/10 Good
Michelle
10 Sept 2022
Michelle
Stayed 1 night in Sep 2022
Response from Sara on 11 Sept 2022
Dear Michelle, Thank you for your review! It was an absolute pleasure accommodating you at Infinity Collection. I appreciate you taking the time to share your positive experience and I am pleased that you enjoyed your stay. It is positive experiences such as yours that give us the drive to continue providing exceptional service and facilities to our customers. Thank you for appreciating what we do - and know that it is our pleasure to assist in any way we can. Be sure to let us know if you return to Santorini so we can reserve your favourite room for you again!
Hands down this was the best hotel I have ever been to. The hospitality was 10/10 and just good vibes all around. Sara was amazing and so was all the staff. Very friendly, helpful and everything was perfect. I will definitely be going back there again. It was also the cleanest hotel I’ve stayed at. Thank you to everyone there who made our stay in Santorini so memorable! We had the greatest time
Monica
Stayed 7 nights in Aug 2022
Response from Sara on 31 Aug 2022
Dear Monica, Thank you for your excellent review! It was an absolute pleasure accommodating you at Infinity Collection. I appreciate you taking the time to share your positive experience and I am pleased that you enjoyed your stay. It is positive experiences such as yours that give us the drive to continue providing exceptional service and facilities to our customers. Thank you for appreciating what we do - and know that it is our pleasure to assist in any way we can. Be sure to let us know if you return to Santorini so we can reserve your favourite room for you again!
Lovely hotel in Fira Santorini. Incredible location, very clean, quiet and beautiful place. Would highly recommend. Sara was extra communicative and even found gluten free bread for my wife and I for our breakfast! Would absolutely return.
Samuel
Stayed 2 nights in Aug 2022
Response from Sara on 20 Aug 2022
Dear Samuel, Thank you for your excellent review! It was an absolute pleasure accommodating you at Infinity Collection. I appreciate you taking the time to share your positive experience and I am pleased that you enjoyed your stay. It is positive experiences such as yours that give us the drive to continue providing exceptional service and facilities to our customers. Thank you for appreciating what we do - and know that it is our pleasure to assist in any way we can. Be sure to let us know if you return to Santorini so we can reserve your favourite room for you again!
10/10 Excellent
Xiao Qun
2 Aug 2022
Xiao Qun
Stayed 4 nights in Jul 2022
Response from Sara on 4 Aug 2022
Dear Xiao Qun, Thank you for your excellent review! It was an absolute pleasure accommodating you at Infinity Collection. I appreciate you taking the time to share your positive experience and I am pleased that you enjoyed your stay. It is positive experiences such as yours that give us the drive to continue providing exceptional service and facilities to our customers. Thank you for appreciating what we do - and know that it is our pleasure to assist in any way we can. Be sure to let us know if you return to Santorini so we can reserve your favourite room for you again!
Extremely friendly helpful and lovely staff. Property in great location and couldn’t have asked for a nicer experience
Jennifer
Stayed 2 nights in Jun 2022
Response from Sara on 19 Jun 2022
Dear Jennifer, Thank you for your excellent review! It was an absolute pleasure accommodating you at Infinity Collection. I appreciate you taking the time to share your positive experience and I am pleased that you enjoyed your stay. It is positive experiences such as yours that give us the drive to continue providing exceptional service and facilities to our customers. Thank you for appreciating what we do - and know that it is our pleasure to assist in any way we can. Be sure to let us know if you return to Santorini so we can reserve your favourite room for you again!
10/10 Excellent
Eduardo
23 Apr 2022
Liked: Cleanliness, room comfort
Excelent service
We had an amazing time thanks to Sara. She is very helpful and knowledgeable. The rooms are very nice and spacious. All around a wonderful stay and experience. Thank you again Sara.
Eduardo
Stayed 3 nights in Apr 2022
Response from Sara on 6 May 2022
Dear Eduardo,
Thank you for your excellent review! It was an absolute pleasure accommodating you at Infinity Collection. I appreciate you taking the time to share your positive experience and I am pleased that you enjoyed your stay. It is positive experiences such as yours that give us the drive to continue providing exceptional service and facilities to our customers. Thank you for appreciating what we do - and know that it is our pleasure to assist in any way we can. Be sure to let us know if you return to Santorini so we can reserve your favourite room for you again!
8/10 Good
Verified traveller
15 Nov 2021
Liked: Cleanliness, room comfort
Service A+
Verified traveller
Stayed 3 nights in Nov 2021
Response from Sara on 15 Nov 2021
Dear Guest,
Thank you so much for your positive review! It was a pleasure having you stay with us! We look forward to welcoming you back to Infinity Collection in the future!
10/10 Excellent
Evelyn
6 Nov 2021
Evelyn
Stayed 2 nights in Nov 2021
Response from Sara on 7 Nov 2021
Dear Evelyn, Thank you so much for your positive review! It was a pleasure having you stay with us! We look forward to welcoming you back to Infinity Collection in the future!
Loved our stay at this hotel, especially with our sweet, so helpful receptionist Sarah. She had helped us a lot during our stay and was so easy to communicate with. She made sure our stay was memorable and comfortable. Thank you for everything. Highly recommend a stay in this hotel no disappointments.
Vithusha
Stayed 3 nights in Oct 2021
Response from Sara on 16 Oct 2021
Dear Vithusha, Thank you so much for your positive review! It was a pleasure having you stay with us! We look forward to welcoming you back to Infinity Collection in the future!
10/10 Excellent
Balqis
13 Oct 2021
Balqis
Stayed 3 nights in Oct 2021
Response from Sara on 15 Oct 2021
Dear Balqis, Thank you so much for your positive review! It was a pleasure having you stay with us! We look forward to welcoming you back to Infinity Collection in the future!
10/10 Excellent
Emerald
11 Oct 2021
Emerald
Stayed 3 nights in Oct 2021
Response from Sara on 13 Oct 2021
Dear Emerald, Thank you so much for your positive review! It was a pleasure having you stay with us! We look forward to welcoming you back to Infinity Collection in the future!