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Reviews of Helea Lifestyle Beach Resort

5 out of 5
Helea Lifestyle Beach Resort
Kallithea, Rhodes

Reviews

8.4

Very good

Rating 10 - Excellent. 47 out of 93 reviews" "
Rating 8 - Good. 21 out of 93 reviews" "
Rating 6 - Okay. 17 out of 93 reviews" "
Rating 4 - Poor. 4 out of 93 reviews" "
Rating 2 - Terrible. 4 out of 93 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aimee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are so attentive and nothing is too much trouble. Area is beautiful, beach with water sports, activities in the hotel, lots of areas to relax. Honestly an incredible place
Stayed 7 nights in May 2024
Response from Guest Service Team on 17 May 2024
Thank you for your glowing review! We are thrilled to hear that you had such a wonderful experience at our resort.Our team takes great pride in providing attentive service and ensuring that our guests feel well taken care of during their stay. We are delighted that you enjoyed the beautiful surroundings, including the beach with water sports, and the various activities available at the Hotel.We hope to have the pleasure of welcoming you back to our resort soon for another memorable stay.Warm regards,

10/10 Excellent

Emely Jhoanna Baez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice hotel I would said the food option is not the best but overall it’s nice resort to stay at they staff are great
Stayed 6 nights in Apr 2024
Response from Guest Service Team on 7 May 2024
Dear Mrs.Jhoanna, Thank you for your feedback! We truly appreciate your kind words about our resort and our exceptional staff. Your satisfaction and comfort are our top priorities, and we're delighted to hear that you enjoyed your overall experience with us.We take all guest feedback seriously, including your comment about the food options. We strive to provide a diverse and delicious dining experience for all our guests, and we'll certainly take your feedback into consideration as we continuously improve our offerings.Thank you once again for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future!Warm regards,

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay elsewhere
This is not a modern hotel or one that has anywhere near enough facilities for the amount of guests. I will definitely not stay here again, nor would I recommend. Stay elsewhere.
Stayed 8 nights in Oct 2023
Response from Helea LifeStyle Beach Resort on 8 Dec 2023
Dear Jennifer,Thank you for your review. We are sorry to hear that your stay with us did not match your expectations.Looking forward to welcoming you again in the future.Kind regards,The Helea Lifestyle Beach Resort Team.

10/10 Excellent

Simbiat Anike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Would definitely recommend. Can't wait to visit again.
Stayed 3 nights in Oct 2023
Response from FOM Helea on 23 Oct 2023
Dear Simbiat Anike,Thank you very much for your kind review and for choosing Helea Family Beach Resort. Your positive feedback is the best reward for us. We look forward to welcoming you back soon.Kind regards,Helea Family Beach Resort Team

8/10 Good

Julie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was lovely. Our room was very comfortable and big. Staff were courteous although the buffet staff seemed a bit frazzled. Long hours and days I assume. The pools were wonderful and catered for all ages. All in all a wonderful holiday.
Stayed 7 nights in Oct 2023
Response from FOM Helea on 20 Oct 2023
Dear Julie,Thank you very much for rating us!Kind regards,Helea Family Beach Resort Team

10/10 Excellent

Dvir

Stayed 5 nights in Oct 2023
Response from FOM Helea on 20 Oct 2023
Dear Dvir,Thank you very much for rating us!Kind regards,Helea Family Beach Resort Team

10/10 Excellent

k

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from FOM Helea on 14 Oct 2023
Dear k,Thank you very much for rating us!Kind regards,Helea Family Beach Resort Team

10/10 Excellent

Timothy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was great
Stayed 8 nights in Sep 2023
Response from FOM Helea on 7 Oct 2023
Dear guest,Thank you for your review regarding your recent stay at Helea Family Beach Resort. We are happy to read that you enjoyed the food.Looking forward to welcoming you again in the future.Kind regards,Helea Family Beach Resort Team.

10/10 Excellent

Tal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our 3rd stay at Helea and it is consistently great. Beautifully designed hotel, at a fantastic location, with a great staff and service. We enjoyed a wonderful welcome and a room upgrade. The hotel was at full capacity, but it was not felt at all (no long lines etc.). The facilities are well maintained and are suitable for all traveler types and the beach is perfect. Highly recommended.
Stayed 5 nights in Sep 2023
Response from FOM Helea on 4 Oct 2023
Hello Tal, We couldn't be happier to read your fantastic review! It's delightful to know that our hotel exceeded your expectations and provided you with a memorable experience. We take pride in our attention to detail and strive to create a comfortable and enjoyable atmosphere for our guests. Thank you for your kind words, and we can't wait to have you stay with us again soon. Best regards, The Helea Family Beach Resort Team.

10/10 Excellent

Amit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from FOM Helea on 28 Sept 2023
Dear Amit,Thank you very much for rating us!Kind regards,Helea Family Beach Resort Team

6/10 Okay

Fiona

Travelled with family
Greek hotel
I have to give a mixed review as sone areas were good, others disappointing. The room was not cleaned until late afternoon and the mini bar was not stocked on 4 occasions. There is no iron available which for a 5 star hotel I could not believe. You have to use the ironing service at the hotel. The specialist restaurants you have to book and despite doing this on check in I only had the option to book 2 as the hotel was so full. The corridors to the rooms were not hoovered for days and there was a cigarette butt the cleaners walked past that was there 3 days. Reception staff were mixed with 2 girls lovely but 2 couldn’t crack a smile and were downright rude and unfriendly. My husband even commented on the looks one would give me whenever I was in reception, maybe as I had to complain but I was justified. There was no upgrade available and no late checkout although we did get a room to shower in which was appreciated. Now it wasn’t all bad, if the management could fix the above the place could be great. The restaurant staff work so hard especially at breakfast but three times we had to wait for a table to be laid as you find your own way so a few days we didn’t bother with breakfast. The staff are overworked here. In the Greek restaurant on a lunchtime however the staff and service were fab as they were in the other 2 speciality restaurants. The service in the Italian was outstanding. The drinks are good quality overall and good staff. Hotel is modern and a good design.
Stayed 7 nights in Sep 2023
Response from FOM Helea on 22 Sept 2023
Dear Fiona,Thank you for taking the time to leave a review and for choosing Helea Family Beach Resort for your vacations.We are very sorry that you didn't enjoy your time with us! We are happy to receive feedback from you, because we aim to become better. Our main goal is to ensure a nice stay for our guests and you guide us to the right path.We to hope to welcome you again in the future for a better experience.Warm regards,Helea Family Beach Resort

10/10 Excellent

ronen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from FOM Helea on 17 Sept 2023
Dear ronen,Thank you very much for rating us!Kind regards,Helea Family Beach Resort Team

10/10 Excellent

Itai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from FOM Helea on 12 Sept 2023
Dear guest,Thank you very much for rating us!Kind regards,Helea Family Beach Resort Team

10/10 Excellent

TZIMHS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 3 nights in Aug 2023
Response from FOM Helea on 21 Aug 2023
Dear Tzimhs,Thank you so much for taking the time to leave us a 5-star rating!Kind regards,Helea Family Beach Resort Team

6/10 Okay

AnneMarie

Travelled with family
Liked: Amenities
I’m not really sure where to start. The property itself is beautiful. The location is absolutely perfect. Close to a ton. We had a total of 4 rooms. The woman who checked me in, not once did she make eye contact. She said nothing to me other than “here are your room cards”. Got to the room and it was so hot you couldn’t breathe. I called down to the front and was told “well it’s hot out” we had to insist they send somebody up, they fixed the AC. 2 days later, we needed toilet paper, called for 2 days. No one showed up. Found an employee in the hall who went and got me some. House keeping never came. You can tell they were working very hard but short staffed. If they start at 1 end of the hall, 1 day, they should start at the other the next day IMO. The food in the Italian restaurant was terrible. And so was the service. My daughter got reprimanded by the staff for pouring her own water. “It was his job” but yet he was never around. He spent a lot of time at the tables on either side of us. One was getting more alcohol than us, the other spoke the same language he did, and they were joking and laughing and he kept rubbing one of the kids heads!? One elevator was out the whole time, took the stairs mostly because of the rolling power outages. Ate at the Buffet a lot, good selection of food. My favorite employee, Dora. She was always busting her tail, working so hard, and always had a smile on her face. I have so much more I want to review but not enough space here. Spa was A
Response from FOM Helea on 30 Jul 2023
Dear AnneMarie,Thank you for your candid review and for choosing Helea Family Beach Resort.We are sorry that your experience did not match your expectations. Your feedback is highly appreciated, as we aim to improve our services and ensure an outstanding holiday experience.We look forward to welcoming you again in the future.Warm regards,Helea Family Beach Resort

10/10 Excellent

Gurleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional 10/10 resort! Great location near old town, beaches, and night life. Amazing amenities on the resort with multiple pools, gym area, spa, shops, areas for children, etc. staff were welcoming and friendly and there were many different food options availble. Had a wonderful experience and would definitely recommend this resort as it is newly renovated and stunning for Instagram photos
Stayed 6 nights in Jul 2023
Response from FOM Helea on 23 Jul 2023
Dear Gurleen,Thank you so much for your kind words and for taking the time to write this review. We're thrilled to hear that you enjoyed your stay with us and that our team was able to make it a memorable one. We hope to welcome you back soon!Warmest regards, The Helea Family Beach Resort Team.

10/10 Excellent

Zahir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel with great staff
Stayed 10 nights in Jul 2023
Response from FOM Helea on 29 Jul 2023
Dear Zahir,Thank you very much for your kind review and for choosing Helea Family Beach Resort. Your positive feedback is the best reward for us. We look forward to welcoming you back soon.Kind regards,Helea Family Beach Resort Team

10/10 Excellent

Conor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helea Stay
From Day one to check out, the service was excellent and the experience was incredible. Fantastic hotel with gorgeous views and wonderful in design. The food from the buffet and A La Carte restaurants was sublime. Will definitely look to come back again!
Stayed 7 nights in Jul 2023
Response from FOM Helea on 11 Jul 2023
Dear Conor,Thank you for sharing your experience during your recent stay at Helea Family Beach Resort. We are delighted to read that you enjoyed the resorts’ facilities and the service offered by our staff.Looking forward to welcoming you back again in the near future.Kind regards,Helea Family Beach Resort Team

10/10 Excellent

Sam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We would highly recommend this hotel to those looking to visit Rhodes and will hopefully be returning in the future. The food, facilities, staff and services were excellent and well thought out. We all really enjoyed our stay and remarked throughout the week that we had picked a really good resort for our break.
Stayed 7 nights in Jul 2023
Response from FOM Helea on 15 Jul 2023
Dear Sam, Thank you for taking the time to leave us such a lovely review! We're thrilled to hear that you had an amazing stay at our hotel. Our team works diligently to ensure that every guest receives exceptional service and has a relaxing experience. Your feedback encourages us to continue providing the highest level of hospitality. We appreciate your recommendation and eagerly await your next visit. Warmest regards, The Helea Family Beach Resort Team.

8/10 Good

Rita

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Gorgeous hotel but understaffed and poor service. Lengthy queues at the bar and coffee at breakfast, which detracts from a relaxing vacation. More staff and waiter service needed to improve experience. Lots of potential but not quite there yet.
Stayed 7 nights in May 2023
Response from FOM Helea on 11 Jul 2023
Dear Rita,Thank you for your review and for choosing Helea Family Beach Resort. Your input is valuable to us, as we aim to upgrade our services and ensure an outstanding holiday experience. We look forward to welcoming you back in the future.Kind regards,Helea Family Beach Resort Team

4/10 Poor

Christopher, Welling

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Not quite a five star hotel yet. Some of the finishes to the building and decor are very poor, skirting boards hanging off, paths not complete etc. some staff where brilliant but all are far too busy to provide great service. At meals time we often had to clear a table ourselves before we could sit down at it, we had VIP breakfast but the hotel only manage to organise this for 3 out of the 7 days. No availability to book at the a la Carte restaurants. Not enough sun beds leaving families sitting on the floor (or racing at 5:30am to reserve them). Had to ask reception multiple times to sort out simple problems. The website says we’ll stocked mini bar, which is not true, two waters a juice and 3 cans of soft drinks. All in all the hotel is way off five star and simply needs more staff to operate well in my opinion. The spa facilities and kids entertainment are really good though and as a say a few of the staff were brilliant too.
Stayed 7 nights in May 2023
Response from Helea Family Beach Resort team on 5 Jun 2023
Dear Christopher,Thank you very much for taking the time to share your experience. We regret to learn that your recent visit at Helea was not up your expectations and we apologize for any inconvenience caused during your stay. Your feedback is greatly appreciated as we aim to constantly improve our services and ensure a great holiday experience. Warm regards,Helea Family Beach Resort team

6/10 Okay

Jonathon

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
While the property itself was undeniably stunning, there were numerous issues that marred our experience. Perhaps the most frustrating problem was the lack of hot water. Out of our six-day stay, we had hot water for only two days. This made showering, especially for our children, an uncomfortable and challenging task. Despite repeatedly bringing this concern to the attention of the staff, it seemed as though they simply didn't care. Eventually, we had to escalate the issue to Expedia, and I must commend them for their prompt and efficient assistance. Another significant letdown was the cleanliness of the room. It was evident that only surface cleaning had been done, as the room barely met basic hygiene standards. Shockingly, the room wasn't cleaned at all for the first two days of our stay. The baseboards were covered in dirt, and the state of the shower was downright appalling. Considering the resort is relatively new, one would expect a greater emphasis on attention to detail and cleanliness. It was evident that the resort was understaffed. Furthermore, the a la carte booking system proved to be a disappointment. The resort scheduled two dinner for us on the same day, with a mere two-hour gap between them. They couldn't rebook us so we didn't get any value here. Given the aforementioned shortcomings, I would suggest considering an alternative resort until these issues are rectified. With improvements in these areas, Helea could undoubtedly become a truly exceptional
Stayed 6 nights in May 2023
Response from FOM Helea on 11 Jul 2023
Dear Jonathon,Thank you for your candid review and for choosing Helea Family Beach Resort.We are sorry that your experience did not match your expectations. Your feedback is highly appreciated, as we aim to improve our services and ensure an outstanding holiday experience.We look forward to welcoming you again in the future.Warm regards,Helea Family Beach Resort

10/10 Excellent

Francesca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful hotel. Highly recommend it. Staff were very helpful and pleasant. Hotel grounds were very clean and modern. Newly renovated. Decor was on point. Fantastic holiday. Food was lovely dinning area was clean
Stayed 9 nights in May 2023
Response from FOM Helea on 11 Jul 2023
Dear Francesca,Thank you very much for your kind review and for choosing Helea Family Beach Resort. Your positive feedback is the best reward for us. We look forward to welcoming you back soon.Kind regards,Helea Family Beach Resort Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2023
Response from FOM Helea on 11 Jul 2023
Dear guest,Thank you very much for rating us!Kind regards,Helea Family Beach Resort Team

6/10 Okay

Jessica

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in May 2023
Response from FOM Helea on 12 Jul 2023
Dear Jessica,Thank you for your review. We are sorry to see that your stay with us did not match your expectations.Looking forward to welcoming you again in the future.Kind regards,Helea Family Beach Resort Team

6/10 Okay

Niv

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from FOM Helea on 12 Jul 2023
Dear Niv,Thank you for your review. We are sorry to see that your stay with us did not match your expectations.Looking forward to welcoming you again in the future.Kind regards,Helea Family Beach Resort Team

10/10 Excellent

Jacob

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and hotel grounds are beautiful. Very modern. The staff were all very welcoming and friendly, very attentive to our needs. Everyone always had a smile on their face. Had a lovely time here. The rooms and grounds were always very clean. The only negative I would mention would be trying to get a reservation at the a la carte restaurants. I wasn’t able to book a single dinner restaurant during my whole 9 day stay. But the all inclusive buffet was excellent, so didn’t bother me too much. Overall, I enjoyed my stay very much. I would definitely consider coming back to Helea, or perhaps even checking out other Ella resorts in other destinations.
Response from FOM Helea on 11 Jul 2023
Dear Jacob,Thank you very much for your kind review and for choosing Helea Family Beach Resort. Your positive feedback is the best reward for us. We look forward to welcoming you back soon.Kind regards,Helea Family Beach Resort Team

10/10 Excellent

HAIM YEHOUDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. very clean The hotel staff provides excellent service.
Stayed 3 nights in May 2023
Response from FOM Helea on 16 Jul 2023
Dear Haim,Thank you very much for rating us!Kind regards,Helea Family Beach Resort Team

6/10 Okay

Beth

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2023
Response from FOM Helea on 16 Jul 2023
Dear Beth,Thank you for taking the time to rate us. We regret to see that you don’t recommend our resort.We value your input and would like to hear more so we can make any necessary improvements. Kind regards,Helea Family Beach Resort Team

8/10 Good

Karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Great: A la carta food is great! Very delicious quality Lots of pool areas to be, if not too windy! Large buffet area kids club, although it needs some love Slides area for kids, water is freezing so ideally you look at the weather before travelling!’ Not so great: You have to pay to access spa area. €35 for two hours access to inside pool and sauna and so on. If you get a treatment you can get it for free, but these are petty hefty. If you go outside of hot summer the water in the pools is freezing! No heated Pool for babies or kids. Indoor pool is heated but no kids allowed. Buffet food is not the best I have had for a 5* hotel Very doors are not sound proof so can be loud if people in the hallway are noisy
Stayed 5 nights in Apr 2023
Response from FOM Helea on 16 Jul 2023
Dear Karla,Thank you for taking the time to share your experience during your stay at Helea Family Beach Resort. We highly appreciate your positive feedback about our facilities and services as well as your constructive comments on some aspects that need improvement.We look forward to welcoming you again in the future.Kind regards,Helea Family Beach Resort Team

6/10 Okay

Melissa Louise

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2023
Response from FOM Helea on 16 Jul 2023
Dear Melissa,Thank you for taking the time to rate us. We regret to see that you don’t recommend our resort.We value your input and would like to hear more so we can make any necessary improvements. Kind regards,Helea Family Beach Resort Team

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Decent stay
As stated the facilities are under going renovations. Our room was very nice, king bed and two twins. The restaurants were all very nice and clean. The pools were beautiful. About 15-20 min by can to the Old City. Improvements: fix game room. A lot of games were out of service and when questioned, was told it’s an outside company who manages. Either call the company to fix or run your own game room. Also, have money for customers to be able to use the room. The machine is out of coins well then have change at the front desk. Not a big ask. Should consider having a jacuzzi or two around the grounds. Would have been perfect for watching evening sunset and relaxing when pools are too cold. Should have waiters on the beach taking drink orders. Big missed opportunity to make easy money. Last complaint, employees were so loud in the morning right outside your room. If you are in the hall outside guest rooms, save the laughing and joking for outside or away from guest rooms. Had I had a sleeping child, I would not have been pleased.
Stayed 3 nights in Oct 2022
Response from Helea Family Beach Resort team on 11 Nov 2022
Dear Melissa,Thank you for your kind review and for choosing Helea. We highly appreciate your positive feedback about our accommodation and facilities, as well as your comments on some aspects that need updating. We will make sure to pass your feedback on to our team, as we aim to improve our services and ensure an exceptional holiday experience.We look forward to welcoming you back in the future.Warm regards,

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Overall it was a lovely break away. We booked through hotels.com and as a VIP property were promised an upgrade when available,  there was plenty of availability but the hotel didn't seem to know about the perk. So we did upgrade but a few days in so a bit of a hassle and without the room category facilities...a coffee machine. Also hotels.com listed bathtubs in rooms and various restaurants which was wrong information as only showers. We had a few issues also but hotel did try hard to make amends. Positives: - Food ...all great variety and enjoyed the restaurants especially the Peruvian - bus stop to Rhodes Town very easy and frequent - near airport (tip-grab taxi outside airport at taxi rank approx €32) - most staff very friendly - activities really good once located...yoga etc and amazing activities team - Lovely pool area loads of different loungers/areas Negatives: -poor dirty beach...water lush though - plastic bottled water...would love to see this changed for sustainability - info online not accurate - things that are not in operation should really have a 'coming soon' and info on hotels.com wrong re facilities
Stayed 7 nights in Oct 2022
Response from Guest Service Team. on 26 Oct 2022
Dear Thomas,Thank you for taking the time to share your experience during your recent stay at Helea. We are sorry to hear hotels.com have different information, we make sure to contact them and upload the correct ones. We appreciate your constructive feedback about some aspects of our resort, as we strive to improve our services and ensure an outstanding holiday experience.Best regards from sunny Rhodes!Guest Service Team.Helea Family Beach Resort

10/10 Excellent

Linoy

Stayed 4 nights in Sep 2022
Response from Hotel Management on 8 Oct 2022
Dear guest,Thank you very much for your kind review and for recommending Helea. Your positive feedback is the best reward for us! We look forward to welcoming you back in the near future. Kind regards,

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022
Response from Helea Family Beach Resort and Spa Team on 20 Sept 2022
Dear Mr David,Thank you for your kind review regarding your stay at Helea.Looking forward to welcome you again in the future.Kind Regards,

10/10 Excellent

Vasanthavathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay! From the moment we walked in to getting an upgrade to a junior suite with a swim pool with breath taking views. Really friendly staff and were literally on stand by whenever we needed them. Food was good with different options. Book your stay before the prices go up!
Stayed 4 nights in Sep 2022
Response from Helea Family Beach Resort and Spa Team on 10 Sept 2022
Dear Vasanthavathy,Warm greetings from Helea Family Beach Resort and SpaThank you for your excellent review of the resort & we are proud to know that you enjoyed our polite staff, food selection and the amazing view that you had from the Junior Suite.Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.Thank you Helea Family Beach Resort and SpaTeam

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time of arrival, the staff were amazing. No request was too small or difficult. The actual hotel is lovely with the sandy beach access, towels and sun lounges surrounded by numerous well maintained swimming pools, making for an idyllic week of relaxation. Beach waitrons on hand to take orders for drinks or food, with only the best natured manners. The buffet catered for all dining requirements whilst the Italian and Greek restaurants on site delivered variety. We chose to make use of the bus service which is just outside the hotel and it provided easy access to Rhodes Town and all other areas of the island. I would happily return to Helea next year.
Stayed 7 nights in Aug 2022
Response from Helea Family Resort team on 1 Sept 2022
Dear Gillian,Thank you for choosing Helea for your vacation and for writing this detailed review regarding your stay. We are happy to read that you enjoyed our resort and for your kinds words regarding the service, the food and our premises.Looking forward to welcome you in one of our resorts again in the future.Warm Regards,

10/10 Excellent

Shaked

Stayed 3 nights in Jul 2022
Response from Helea Family Resort team on 11 Aug 2022
Dear Shaked, Thank you very much for your kind feedback. Looking forward to welcome you in one of our resorts again in the future. Kind Regards,

4/10 Poor

ofir

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Not recommend at all!!!
We didnt get what we ordered The hotel is under construction so they moved us to another hotel without the things we paid for them
Stayed 4 nights in Jul 2022
Response from Helea Family Resort team on 11 Aug 2022
Dear Ofir, We are very sorry for the inconvenience caused (including the delay in communicating back on your requests) regarding the late opening of Helea Family Beach Resort and how this has affected your holidays in Rhodes. In an effort to minimize your disturbance, we have taken measures for all Helea guests arriving within July and early August, to be accommodated at our sister property, Elissa Lifestyle Resort, located in the same area, under the purchased holiday plan. Kind Regards,

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent séjour, je recommande. Merveilleux !
Stayed 7 nights in May 2024
Response from Guest Service Team on 15 May 2024
Dear Marion,Thank you for your glowing review! We are thrilled to hear that you had an excellent stay with us and that you would recommend our hotel. Your kind words mean the world to us!We're delighted that you found your stay to be wonderful, and we appreciate your recommendation. It was our pleasure to have you as our guest, and we hope to welcome you back for another fantastic experience in the future.Warm regards,

8/10 Good

Sibel

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Helea LifeStyle Beach Resort on 8 Dec 2023
Dear Sibel,Thank you very much for rating us!Kind regards,The Helea LifeStyle Beach Resort Team

8/10 Good

Lilly, Ahnatal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Das Personal war teilweise sehr unmotiviert und unfreundlich. Die Schlangen an der Pool- und Lobbybar waren ebenfalls zu lang. Ansonsten wunderschöne Anlage mit vielen Liege Möglichkeiten und Pools. Buffet war immer gut ausgestattet und lecker. Das Essen in den Restaurants war in Ordnung aber keines Falls 5 Sterne wert! Das Personal sollte definitiv überarbeitet werden.
Stayed 7 nights in Oct 2023
Response from Helea LifeStyle Beach Resort on 8 Dec 2023
Dear Lilly,Thank you for your review and for choosing Helea Lifestyle Beach Resort. Your input is valuable to us, as we aim to upgrade our services and ensure an outstanding holiday experience. We look forward to welcoming you back in the future.Kind regards,The Helea Lifestyle Beach Resort Team.

10/10 Excellent

Semih

Liked: Staff & service, amenities, property conditions & facilities
Unser Aufenthalt im Helea Lifestyle Beach Resort war fantastisch! Die Nähe zum Flughafen erleichterte unsere An- und Abreise erheblich. Die atemberaubende Strandlage, aufmerksames Personal und komfortable Zimmer machten unseren Aufenthalt perfekt!
Stayed 5 nights in Oct 2023
Response from FOM Helea on 23 Oct 2023
Hello Semih, We are absolutely thrilled to receive your glowing review! It's fantastic to know that our hotel provided you with a delightful stay and that you enjoyed our beautiful surroundings. We strive to create a serene and luxurious environment for our guests, and your feedback reassures us that we're on the right track. Thank you for choosing our hotel, and we look forward to your next visit.Best regards, The Helea Family Beach Resort Team.

8/10 Good

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2023
Response from FOM Helea on 20 Oct 2023
Dear Max,Thank you very much for rating us!Kind regards,Helea Family Beach Resort Team

6/10 Okay

Philippe

Liked: Staff & service, property conditions & facilities
Stayed 9 nights in Oct 2023
Response from Helea LifeStyle Beach Resort on 8 Dec 2023
Dear Philippe,Thank you very much for rating us!Kind regards,The Helea LifeStyle Beach Resort Team

10/10 Excellent

Daniel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from FOM Helea on 14 Oct 2023
Dear Daniel,Thank you very much for rating us!Kind regards,Helea Family Beach Resort Team

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from FOM Helea on 8 Oct 2023
Dear Martin, Thank you so much for sharing your wonderful experience at our hotel! We are thrilled to hear that you enjoyed your stay with us. It means a lot to our team that you found our service exceptional and the facilities top-notch. We look forward to welcoming you back on your next visit to Rhodes. Warmest regards, The Helea Family Beach Resort Team.

8/10 Good

Felix

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Klassisches all in 0815 Hotel. Beim Frühstück konnte man sich kaum bewegen.. 3 von 4 kaffeeautomaten waren während der kompletten Zeit defekt. Abend an der Bar war 20 Minuten anstehen angesagt um ein Getränk zu bekommen. A La cart Restaurants und der Pita Stand am Strand waren sehr gut. Allen in Allem war es ganz okay aber für uns zu groß und zu viel los
Stayed 4 nights in Oct 2023
Response from FOM Helea on 7 Oct 2023
Dear Felix,Thank you for your candid review and for choosing Helea Family Beach Resort. We have taken your feedback on board, and we will aim to make improvements accordingly.We look forward to welcoming you back in the near future.Kind regards,Helea Family Beach Resort Team

10/10 Excellent

Didem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war alles so gut !!!! Klopapier könnte man bemängeln nur 1 lagige
Stayed 7 nights in Sep 2023
Response from FOM Helea on 4 Oct 2023
Dear Didem,We're delighted to hear that you had a wonderful stay with us and that you enjoyed all the amenities our hotel has to offer. Thank you for taking the time to share your experience, and we hope to have the pleasure of hosting you again soon.Warmest regards, The Helea Family Beach Resort Team.

6/10 Okay

Kai

Travelled with partner
An sich ist es eine schöne Anlage, allerdings gibt es zu wenig Personal für die Masse an Menschen. Gerade bei den öffentlichen Toiletten, dem Speisesaal und den Pool Bars ist es sehr aufgefallen. Aufgrund der Größe des Hotels ist die Geräuschkulisse natürlich sehr hoch. An der Animation könnte man noch arbeiten. Immer das selbe und der Kellner wurde zum Animateur oder auch andersherum. Bei den Restaurants die man nutzen kann, muss man vorab einen Termin machen, leider hat es sich da auch schwierig gestaltet einen Termin zu bekommen, da diese meisten 3-4 Tage im voraus ausgebucht waren. Somit blieb nur das überfüllte Buffet über. Ein 5 Sterne Hotel ist es für uns nicht gewesen, da der Service, die Sauberkeit und auch die "Animation" unserer Meinung nach nicht gut waren. Die Mitarbeiter wirkten eher genervt und überfordert, was bei so einem Andrang natürlich etwas nachvollziehbar ist, aber bei einem 5 Sterne Hotel nicht sein darf. Auch die schönen "Daybetten" die auf den Fotos so angepriesen werden, waren ab 06:30 Uhr immer belegt und nicht in dem Umfang vorhanden wie beschrieben. Ebenso sieht der Strand anders aus. Man hat trotz der frischer Renovierung noch etliche Baumängel sehen können. Preis-Leistung ist für uns nicht gerechtfertigt.
Stayed 7 nights in Sep 2023
Response from FOM Helea on 4 Oct 2023
Dear Kai,Thank you for your candid review and for choosing Helea Family Beach Resort.We are sorry that your experience did not match your expectations. Your feedback is highly appreciated, as we aim to improve our services and ensure an outstanding holiday experience.We look forward to welcoming you again in the future.Warm regards,Helea Family Beach Resort