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Reviews of The Landmark Penthouse Luxury Condo by Casa Accommodation

The Landmark Penthouse Luxury Condo by Casa Accommodation
6L Jalan Tanjong Tokong, George Town

Reviews

7.0

Good

Rating 10 - Excellent. 1 out of 11 reviews" "
Rating 8 - Good. 6 out of 11 reviews" "
Rating 6 - Okay. 2 out of 11 reviews" "
Rating 4 - Poor. 1 out of 11 reviews" "
Rating 2 - Terrible. 1 out of 11 reviews" "

6.8/10

Cleanliness

6.4/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

KEE FONG

Travelled with family
Liked: Staff & service
Stayed 6 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was situated well within certain places to get things such as Cold Storage and a lot of eateries nearby as well. There is no common dustbin to throw the rubbish away. Adding to that, since it is a studio meaning there is no room at all. everything is open concept, i guess the owner could have invested in either blinds or a curtain or even a sliding door to partition the king size bed area. This is to give privacy for couples who comes with their kids. That one was really something the owner of the property could have thought about.
Stayed 3 nights in Aug 2019

2/10 Terrible

Salim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting service
First of all they didn’t provide us with our desired home. Then they offered another room with disgusting service. Master bedrooms bathroom had stinky smell of urine secondly their kitchen had left over food of before party. They didn’t provide us with clean house or clean service. They didn’t clean our house before even giving us the key and asked us to leave before time so that they can clean it for others. Their WiFi connection was worst as well. This is an honest review of an honest customer.
Stayed 1 night in Jul 2019
Response from Management on 24 Jul 2019
Thanks for staying with us. We would wish to clarify the whole situation, the guests request to check in earlier at 1.30pm and the cleaning was not yet done hence we gave the guests the option to leave the luggage in the unit, but the guests want to rest in the unit. It is unfair to penalize us as the unit was initially not ready but we allow the guests to enter earlier. We do not expect this harsh and insensible review given our good gesture to allow them to check in earlier. Our checked the wifi and is working ( wifi bill is on auto billing, so the connection is always on). Lastly, the guests booked studio unit however the guests thought is a three bedroom unit, we communicate and screenshot his reservation and send to him for him to see that he indeed booked studio unit. I hope this guests can paint an honest picture instead of biased review to jeopardize small short term rental operator. thank you

10/10 Excellent

Demi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

4/10 Poor

Ong, Singapore

Disliked: Staff & service
Irresponsible management
The manager is a irresponsible person. Text him 2weeks before my booking and he took days to reply. Text him again before my flight, informing him that i will be arriving around evening time. No reply from him. When reach location, text and called many times, no reply or call back from him till my tour guide helped to call him than he picked up the call. No apologies from him and he just push my booking to another manager to settle. The second management again pushed to another staff to settle. I had to keep calling to check how can I check-in. It took almost 1 hour than the staff pass me the key to check in. Such poor management in handling bookings. No basic courtesy to reply messages and irresponsible management.. STRONGLY WILL NOT RECOMMEND this place to other people so that people will not suffer the same situation as mine.
Stayed 3 nights in Jun 2019
Response from Management on 24 Jul 2019
Thanks for staying with us. We will take proactive steps to improve our check in procedure.

6/10 Okay

nicholas

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The check in and general communication was very bad...
Stayed 7 nights in Jan 2019
Response from Management on 27 Feb 2019
Thank you for staying with us. We could not contact the guests hence was waiting the guests to contact us for the check in.

8/10 Good

Foong Mew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the swimming pool is great overall is good
Stayed 1 night in Oct 2018
Response from Management on 1 Nov 2018
Thanks for staying with us and for your good review. Thank you :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We like the 3 bedrooms unit. Would be better if we get daily clean towels. TV was working on first day but didn't after next. In the whoke was ok.
Stayed 3 nights in Oct 2018
Response from Management on 17 Oct 2018
Thank you for staying with us. We have fix the Internet TV, we have also just add in Astro ( satelite TV) for our guests entertainment. :)

8/10 Good

Joseph

good location
a little overpriced, but a nice place to stay.....
Stayed 14 nights in Aug 2018
Response from Management on 18 Sept 2018
Thanks for staying with us. The period that our esteem guests stayed is during peak holiday season hence the slight price increase.

8/10 Good

Safian, Langkawi

Liked: Cleanliness, staff & service, room comfort
Nice place
Excellenr stay. Nice and friendly staff namely Gary.
Stayed 1 night in Mar 2018
Response from Management on 18 Sept 2018
Thanks for staying with us. Look forward to have you again in future. :)

6/10 Okay

YAN WAH, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
公寓得大，活動空間充足，有小露台。唯不足之處是廚房有氣爐但沒有接駁（有等於無），只能用單一電磁爐頭煮食
Stayed 2 nights in Feb 2019
Response from management on 26 Apr 2019
Hi Yan Wah, thanks for staying with us. We have fixed the gas tank and also fire starter. Look forward to host you again. Thank you