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Reviews of Red Rock Hotel

3 out of 5
Red Rock Hotel
202A Jalan Macalister, Georgetown, George Town, Penang

Reviews

7.0

Good

Rating 10 - Excellent. 23 out of 208 reviews" "
Rating 8 - Good. 79 out of 208 reviews" "
Rating 6 - Okay. 74 out of 208 reviews" "
Rating 4 - Poor. 25 out of 208 reviews" "
Rating 2 - Terrible. 7 out of 208 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Beng Teck

Stayed 6 nights in Mar 2024

6/10 Okay

Siu Cheung

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bathroom is dirty. Everything is very old
Stayed 2 nights in Oct 2023

4/10 Poor

Marcus, Shah Alam

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pretty old and run down rooms
Stayed 2 nights in Jul 2023

6/10 Okay

SEE KWEE

Business traveller
Liked: Cleanliness, staff & service
Clean room but aged furnitures with hard mattress. Plug points faulty. Location great for foodies.
Stayed 3 nights in Jun 2023

10/10 Excellent

Roselie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Beng Teck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2023

8/10 Good

Tan Chong

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very good location in the heart of the town with plenty of dining options. The hotel is a little old though.
Stayed 3 nights in Jan 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A free & easy weekend getaway
Best thing about this hotel is its free & spacious on site parking for a hotel located right in the city centre The 2nd best thing is the choice of eateries located within walking distance from the hotel
Stayed 3 nights in May 2022

6/10 Okay

Yeap

Stayed 1 night in Mar 2022

10/10 Excellent

SOPAH

Stayed 1 night in Mar 2022

8/10 Good

N PUSPHAVALLI

Travelled with family
Liked: Cleanliness, room comfort
Plenty of eatery nearby
We stayed 3 nights and the room was comfortable. The aircon was not so cooling on the 1st day, after feedback, it was better. Complimentary breakfast has limited quantity and variety.
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Wifi is very poor. Room service can improve. Need to replace necessary items in the hotel such as iron board and iron (very bad condition). Location is good. counter staff is friendly. Breakfast is ok very limited items and staff is not approachable to ask for help.
Stayed 3 nights in Dec 2019
Response from RESERVATION on 7 Jan 2020
Thank you for your review. We will address this directly. We are looking forward to welcoming you again.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience staying in Red Rock hotel
The hotel is old and in terrible condition. Faulty power sockets, faulty water heater. Bed is very hard. Old thin blankets. Asked for extra pillow but was rejected. Wifi was unstable. Overall uncomfortable stay.
Stayed 3 nights in Dec 2019
Response from RESERVATION on 27 Dec 2019
Thank you for your review.We will address this directly.We are looking forward to welcoming you again.

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Dec 2019
Response from RESERVATION on 27 Dec 2019
Thank you for your review.We are looking forward to welcoming you again.

8/10 Good

Teoh

Liked: Cleanliness, staff & service
Very convenient location. Lots of food outlets too.
Stayed 2 nights in Sep 2019
Response from RESERVATION on 3 Oct 2019
Thank you for your review. We are looking forward to welcoming you again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t waste your money here
Reception didn’t have my booking. When they finally have it, they gave me the wrong room. The correct room was poorly maintained with ants crawling around. Bathtub was badly clogged by a huge chunk of hair which I guess has been left there for eons. Attitude of staff was rude as well. They were uninterested in our requests.
Stayed 1 night in Sep 2019
Response from RESERVATION on 3 Oct 2019
Thank you for your review. We will address this directly. We are looking forward to welcoming you again.

6/10 Okay

Verified traveller

Travelled with family
So so only.
Stayed 1 night in Aug 2019
Response from RESERVTION on 29 Aug 2019
Thank you for your review. We will address this directly. We are looking forward to welcoming you again.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bed is hard. I had problem sleeping or resting on bed as I spent about 40% of the time in the room. Hardly able to sleep more than 2 hours at a time. The hotel doesn't provide had towel. . In the middle of the night there's no hot water to take a showet if you needed one. Ammemities & room service is good.
Stayed 2 nights in Jul 2019
Response from RESERVATION on 27 Jul 2019
Thank you for your review. We will address this directly. We are looking forward to welcoming you again.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from RESERVATION on 27 Jul 2019
Thank you for your review. We are looking forward to welcoming you again.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad experience and condition room bad. My wife can’t sleep due to the bed keep on come out sound when she move her body.
Stayed 1 night in Jun 2019
Response from Reservation on 15 Jul 2019
Thank you for your review. We will address this directly. We are looking forward to welcoming you again.

6/10 Okay

Petrus, australia

Travelled with partner
Disliked: Amenities, property conditions & facilities
electricity breakdown in the room change of room with a connecting door where you could hear every word next door. swimming pool out of order. breakfast ok windows dirty
Stayed 6 nights in May 2019
Response from Reservation on 27 May 2019
Thank you for your review. We will address this directly. We are looking forward to welcoming you again.

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service
The location is strategic... lots of eatery shops & shopping malls... staffs are friendly. The swimming pool needs to put more effort to maintain it or else it can transform to a garden or gym room or a park.
Stayed 3 nights in May 2019
Response from Reservation on 27 May 2019
Thank you for your review. We will address this directly. We are looking forward to welcoming you again.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Reservation on 20 Apr 2019
Thank you for your review. We are looking forward to welcoming you again.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Reservation on 20 Apr 2019
Thank you for your review. We are looking forward to welcoming you again.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Reservation on 20 Apr 2019
Thank you for your review. We are looking forward to welcoming you again.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Reservation on 20 Apr 2019
Thank you for your review. We are looking forward to welcoming you again.

8/10 Good

lai fong

Liked: Staff & service, room comfort
Stayed 4 nights in Apr 2019
Response from Reservation on 20 Apr 2019
Thank you for your review. We are looking forward to welcoming you again.

8/10 Good

IvyLee

Travelled with family
Liked: Staff & service
near to a late night food court/hawker center. very convenience
Stayed 2 nights in Apr 2019
Response from RESERVATION on 17 Apr 2019
Thank you for your review. We are looking forward to welcoming you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from RESERVATION on 12 Apr 2019
Thank you for your review. We are looking forward to welcoming you again.

4/10 Poor

jillybean, Australia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the heart of the hawker areas but recently other hotels have opened as an alternative. The clealiness of the room was a problem. We have stayed here before and it has been tired and dated but acceptable for the price. During our two week stay the toilet was not cleaned even though it was obvious we had been unwell. The glasses and mugs were not changed either. The level of dust aand grime throughout the whole room showed that it had not been properly cleaned long before our check in.
Stayed 14 nights in Mar 2019
Response from Reservation on 3 Apr 2019
Thank you for your review. We will address this directly. We are looking forward to welcoming you again.

8/10 Good

Foong

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2019
Response from RESERVATION on 20 Mar 2019
Thank you for your review. We are looking forward to welcoming you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from RESERVATION on 20 Mar 2019
Thank you for your review. We are looking forward to welcoming you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Reservation on 3 Apr 2019
Thank you for your review.We are looking forward to welcoming you again.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff is so friendly, easy to request anything at front desk and the cleaning service is always there if u need them..hotel is clean with super big room..have swimming pool for family..breakfast have variety to choose..good taste..very good location in georgetown..nearest with all popular places..parking also easy n have alot of parking..will repeat again..really recommended.
Stayed 2 nights in Feb 2019
Response from Reservation on 5 Mar 2019
Thank you for your review. We are looking forward to welcoming you again.

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019
Response from RESERVATION on 12 Apr 2019
Thank you for your review. We are looking forward to welcoming you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good and the worker is friendly
Stayed 2 nights in Feb 2019
Response from Reservation on 16 Feb 2019
Thank you for your review. We are looking forward to welcoming you again.

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
rooms are large, older hotel , needs update. overall ok.
Stayed 1 night in Feb 2019
Response from Reservation on 16 Feb 2019
Thank you for your review. We are looking forward to welcoming you again.

6/10 Okay

Benjamin

Disliked: Cleanliness
Poor wifi and ants found
Poor wifi and ants found. Room not really sound proofed.
Stayed 2 nights in Feb 2019
Response from Reservation on 13 Feb 2019
Thank you for your review. We will address this directly. We are looking forward to welcoming you again.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Bath room is old.
Stayed 2 nights in Jan 2019
Response from Hotel Management on 30 Jan 2019
Thank you for your review. We will address this directly. We are looking forward to welcoming you again.

6/10 Okay

Hong Thiam

Disliked: Property conditions & facilities
red rock
location is good, Wi-Fi connection not too good.. free parking is the bonus for this location
Stayed 1 night in Dec 2018
Response from Reservation on 9 Jan 2019
Thank you for your review. We will address this directly. We are looking forward to welcoming you again.

8/10 Good

Buven, kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
Stayed 2 nights in Dec 2018
Response from Reservation on 9 Jan 2019
Thank you for your review. We are looking forward to welcoming you again.

8/10 Good

Abdul Majid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Reservation on 9 Jan 2019
Thank you for your review. We are looking forward to welcoming you again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service, staff not friendly, slow respond, bedroom uncomfortable, limited parking space
Stayed 1 night in Dec 2018
Response from Reservation on 27 Dec 2018
Thank you for your review. We will address this directly. We are looking forward to welcoming you again.

6/10 Okay

Verified traveller

Stayed 3 nights in Dec 2018
Response from Reservation on 27 Dec 2018
Thank you for your review. We will address this directly. We are looking forward to welcoming you again.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
The Location was good. Just that the wifi is laggy and requires to re-login every 2 days as the hotel reset their password every 2 days. So if you are staying for more than 2 days. It will be a hassle.
Stayed 5 nights in Dec 2018
Response from Reservation on 27 Dec 2018
Thank you for your review. We will address this directly. We are looking forward to welcoming you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Reservation on 27 Dec 2018
Thank you for your review. We are looking forward to welcoming you again.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
hotel is ok with food amenities near-by....
Stayed 1 night in Dec 2018
Response from Reservation on 27 Dec 2018
Thank you for your review. We will address this directly. We are looking forward to welcoming you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strategic location, Very convenient to move around..
Stayed 2 nights in Dec 2018
Response from Reservation on 27 Dec 2018
Thank you for your review. We are looking forward to welcoming you again.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very dirty toilet and floor
Stayed 2 nights in Nov 2018
Response from Reservation on 27 Dec 2018
Thank you for your review. We will address this directly. We are looking forward to welcoming you again.

6/10 Okay

Hoy, Singapore

Disliked: Property conditions & facilities
The hotel room is big. But a few things could be improved. Nobody checked if there was any shower liquid left in the bathroom although I could have used the cake soup. The shower head was too noisy, probably the washer or something needs to be repaired. I think perhaps due to the rainy season, the bed linen has a slight funky smell (not dried properly). Other things which cant be improved easily because of its current nature: The water from the bathroom spreads over to the toilet area when you take a bath. The walls are too thin and you can easily hear people talk. And the swimming pool looks like there is some algae (I just saw green and didnt dare take a closer look). I think overall the place needs a major facelift (the place has been around for many years I think without any major renovation I believe). With its good location, it could be a winner but perhaps will come with a higher hotel rate.
Stayed 3 nights in Nov 2018
Response from Reservation on 27 Dec 2018
Thank you for your review. We will address this directly. We are looking forward to welcoming you again.