Front of property

Reviews of Macalister Hotel By PHC

3 out of 5
Macalister Hotel By PHC
3 Lebuh Nanning, George Town, Pulau Pinang

Reviews

9.2

Wonderful

Rating 10 - Excellent. 17 out of 29 reviews" "
Rating 8 - Good. 10 out of 29 reviews" "
Rating 6 - Okay. 2 out of 29 reviews" "
Rating 4 - Poor. 0 out of 29 reviews" "
Rating 2 - Terrible. 0 out of 29 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Hitomi

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023
Response from Grace Wong on 24 Jul 2023
Warmest Greetings from Penang Hotel Collection!Thank you so much for this review of your recent stay with PHC Hotels. We truly appreciate the time taken to share this feedback and compliments!we are happy to know that you are happy with your overall experience with PHC Hotels. Look forward to serving you again soon!Kind Regards Grace Wong Revenue Manager

8/10 Good

ZAINI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location with lots of option for dining. Finding a parking space can be a bit challenging. Very friendly and helpful reception staff but the housekeeper need to be a little bit more detailed when cleaning. Very spacious and clean room.
Response from Grace Wong on 9 Jan 2023
Warmest Greetings from Penang Hotel Collection! Thank you for your review, we acknowledge your feedback in regards to areas that require greater attention. Your feedback is important to us as it serves to be part of our continuous effort to improve further for the comfort of our guests. We hope to have the opportunity to welcome you back in the near future.Best regards, PHC Hotel Team

6/10 Okay

Peter Jurgen Lutz

Travelled with partner
Liked: Cleanliness
The property is very well located with lots of food outlets around. All over the facilities are OK. The mattress was worn out at one side and killed my back. Otherwise the room was fine. Upon arrival and on first evening we had to experience the one staff that was arrogantly friendly, slow and not helpful. The 'why do you bother me' attitude. All other staff was excellent. So sad! One person spoils all.
Stayed 3 nights in Nov 2022
Response from Grace Wong on 28 Nov 2022
Warmest Greetings from Penang Hotel Collection! Thank you for your review and staying with us recently. We apologise for the inconvenience caused during your stay , we indeed take your feedback seriously as it serves to be part of our continuous effort to improve further and constantly provide better service to all valued guests. We hope to have the pleasure of welcoming you back in the near future.Best regards, Grace WongPHC Hotel Team

10/10 Excellent

Raina Azene

Stayed 1 night in Mar 2022
Response from Grace Wong on 14 Mar 2022
Warmest Greetings from Penang Hotel Collection! Thank you for the wonderful review, We’re delighted you had such a pleasant time with us .We strive to provide our guests with the best possible experience, so this is great to hear. Providing our guests with excellent service is something we take seriously. We look forward to host you again whenever you're in Penang. Have a great day! Best regards, Grace Wong PHC Hotel Team

8/10 Good

Leong Keong

Travelled with family
Liked: Cleanliness, staff & service, amenities
NA
Stayed 2 nights in Dec 2021
Response from Grace Wong on 27 Dec 2021
Dear Leong Keong , Greetings from PHC Hotels . Thank you for staying at PHC Hotels during your recent visit to Penang. We are grateful and appreciate of your compliments. We are looking forward to welcome you again to PHC Hotels Penang. Kind regards Grace Wong Revenue Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is good
Comfortable room, love the shower pressure and heater. Great stay.
Stayed 2 nights in Nov 2021
Response from Grace Wong on 8 Nov 2021
Dear Guest , We are delighted to have you to stay with us during your recent trip to PHC Hotels Penang. Thank you so much for your positive feedback, generous compliments such as yours have definitely made our day! Once again thank you for your compliments and we are looking forward to extend our hospitality to you again in the near future. Best Regard, Mikayla Abdullah Revenue Manager

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Grace Wong on 2 Nov 2021
Dear M/M Lee, We are delighted to have you to stay with us during your recent trip to PHC Hotels Penang. Thank you so much for your positive feedback, generous compliments such as yours have definitely made our day! Once again thank you for your compliments and we are looking forward to extend our hospitality to you again in the near future. Best Regard, Mikayla Abdullah Revenue Manager

10/10 Excellent

NG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best rate, good room for family trip
Not sure why still feeling cold after off all the aircon. Maybe the centralise aircon problem or how. Overall the stay is satisfied. It will be good if the hotel prepare slipper for the room.
Stayed 1 night in Dec 2020
Response from Mikayla Abdullah on 27 Dec 2020
Dear Ng , Greetings from PHC Hotels . Thank you for staying at PHC Hotels and sharing your review. We are delighted to read that you enjoyed your stay and we look forward to welcoming you back in the near future. Kind regards Mikayla Abdullah Revenue Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a lovely experience staying at Macalister hotel from check in to our departure. The hotel was clean and minimalist that I had wanted and expected. A lot of local foods stands/courts around as well as being close by the street art (10 mins walking for me). Worth the stay :). Big thanks to the both check in and out FD agents!
Stayed 3 nights in Sep 2020
Response from Mikayla Abdullah on 26 Sept 2020
Dear Guest, Greetings from PHC Hotels . Thank you for staying at PHC Hotels and sharing your review . We are delighted to read that you enjoyed your stay and we look forward to welcoming you back in the near future.

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Mikayla Abdullah on 17 Sept 2020
Dear Guest, Greetings from PHC Hotels . Thank you for sharing your feedback with us. We are pleased to hear that you had enjoyed your stay. We look forward to welcoming you back for another memorable vacation. Best Regards , Mikayla Abdullah Revenue Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020
Response from Mikayla Abdullah on 7 Sept 2020
Dear Guest, Greetings from PHC Hotels . Thank you for sharing your feedback with us. We are pleased to hear that you had enjoyed your stay. We look forward to welcoming you back for another memorable vacation. Best Regards , Mikayla Abdullah Revenue Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, Chic and Affordable
If you are looking for a strategic, clean, chic yet affordable hotel in the centre of Georgetown, I personally feel that this newly operated Macalister Hotel by PHC is by far a great option. Walking distance to several foodcourts with good food, the famous Lorong Selamat Char Kuey Teow, Jiao Sai mamak and more; you’ll be able to fulfil your food cravings without the hassle to drive and finding for carpark. There’s a coffee cafe, convenient store and Watson within the hotel so you can get your coffee fix, snacks and toiletries with just few steps. The room is spacious and clean while bed is big and comfy. The only downside is that the TV has limited channels. Overall is a good place to stay and will definitely return again when we travel to Penang.
Stayed 2 nights in Aug 2020
Response from Mikayla Abdullah on 2 Sept 2020
Dear Guest, Greetings from PHC Hotels . Thank you for sharing your feedback with us. We are pleased to hear that you had enjoyed your stay and we have taken note on some rooms for improvement. We look forward to welcoming you back for another memorable vacation. Best Regards , Mikayla Abdullah Revenue Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2020
Response from Mikayla Abdullah on 3 Aug 2020
Dear Guest, Delightful Greetings from PHC Hotels . We appreciate it that you took the time to share your experience with us. It was a pleasure having you stay with us Stay safe and healthy. Best regards, Mikayla Abdullah Revenue Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Newly furbish hotel that is clean and comfortable, the only drawback is the limited parking spots.
Stayed 1 night in Jul 2020
Response from Mikayla Abdullah on 27 Jul 2020
Dear Guest, Delightful Greetings from PHC Hotels . We appreciate it that you took the time to share your experience with us. It was a pleasure having you stay with us Stay safe and healthy. Best regards, Mikayla Abdullah Revenue Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020
Response from Mikayla Abdullah on 24 Jun 2020
Dear Guest, Delightful Greetings from PHC Hotels . It's glad to hear such positive comments especially during this challenging time. We sincerely appreciate your comments and we shall continue to strive to improve for the comfort and betterment of our guests. Stay safe and healthy. Thank you. Best regards, Mikayla Abdullah Revenue Manager

8/10 Good

Yeanny

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed with the max 2 keys policy
Max 2 keys were given during checked in while we have 4 people and were in the 2 bedroom suite room. Asked for more from the front desk and we’re told it’s the policy every room only can have 2 keys. Kinda disappointed with the front desk service.
Stayed 2 nights in Feb 2020
Response from Mikayla Abdullah on 3 Apr 2020
Dear Yeanny, Delightful Greetings from PHC Hotels. We truly apologies and deeply regret for the inconveniences caused. Thank you for raising this matter and giving us an opportunity to perform even better. Thank you. Mikayla Abdullah Revenue Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is good and bright and most importantly is clean.
Stayed 1 night in Feb 2020
Response from Mikayla Abdullah on 3 Apr 2020
Dear Guest, Delightful Greetings from PHC Hotels . Thank you for sharing your experience with us and your compliments is highly appreciated. Meanwhile, we value your patronage and appreciate your confidence in us. Best regards, Mikayla Abdullah Revenue Manager

10/10 Excellent

Jarungwit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Grace Wong on 11 Dec 2019
Dear Jarungwit, Delightful Greetings from PHC Hotels . We are indeed very pleased to acknowledge that you were happy with our service and the arrangements. Thank you and we look forward to your return soon Grace Wong Revenue Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Grace Wong on 11 Dec 2019
Dear Guest, Delightful Greetings from PHC Hotels . We are indeed very pleased to acknowledge that you were happy with our service and the arrangements. Thank you and we look forward to your return soon Grace Wong Revenue Manager

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019
Response from Grace Wong on 11 Dec 2019
Dear Guest, Delightful Greetings from PHC Hotels . We are indeed very pleased to acknowledge that you were happy with our service and the arrangements. Thank you and we look forward to your return soon Grace Wong Revenue Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Grace Wong on 11 Dec 2019
Dear Guest , Delightful Greetings from PHC Hotels . We are indeed very pleased to acknowledge that you were happy with our service and the arrangements. Thank you and we look forward to your return soon Grace Wong Revenue Manager

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room wasn't soundproof. Overall we enjoyed our stay.
Stayed 2 nights in Sep 2019
Response from Grace Wong on 10 Oct 2019
Dear Ms Samantha , Delightful Greetings from PHC Hotels. We are indeed very appreciative of your comments and we shall look into areas of concern. Thank you. Grace Wong Revenue Manager

10/10 Excellent

Cheng Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Pretty Heritage looking Hotel
Love the stay at this new hotel, the modern decor with clean cut lines. Room is spacious, and well laid out, clean and come with lots of pillows! Great location and surrounded by lots of good eateries, but yet sheltered from the busy main road of Jalan Macalister. Easy to walk around to explore nearby areas of interest (provided it doesn't pour), and street parking is easily available around the hotel. We will certainly be back, and highly recommended 😉
Stayed 2 nights in Sep 2019
Response from Grace Wong on 10 Oct 2019
Dear Cheng Lim , Delightful Greetings from PHC Hotels . We are glad that you had an awesome experience and thank you for your kind compliments. We appreciate your patronage and we look forward to welcome you soon! Thank you. Grace Wong Revenue Manager

10/10 Excellent

Sunyta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Grace Wong on 29 Aug 2019
Dear M/M Sunyta , Delightful Greetings from PHC Hotels . Thank you for your kind reviews , hope to serve you again in future . Best Regards , Grace Wong Revenue Manager

10/10 Excellent

Choong, Kuala Lumpur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New design, great location, super clean, comfortable bed and pillows, lot of electrical sockets
Stayed 2 nights in Aug 2019
Response from Grace Wong on 20 Aug 2019
Dear M/M Choong, Delightful Greetings from PHC Hotels . We appreciate your feedback and are delighted to hear that you had a great stay. Your constructive comments are integral to our ability to continue to improve our service. Thank you again for your time and we look forward to welcoming you soon! Best regards, Grace Wong Revenue Manager

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
cleanliness and unexpected condition
There are urine stings on the toilet plate of the room and electricity stoppage happened on one day's morning. Yet, polite staffs and daily room cleaning service compensate those poor experience.
Stayed 5 nights in Jul 2019
Response from Grace Wong on 8 Aug 2019
Dear Guest, Delightful Greetings from PHC Hotels . Thank you for sharing your review and on pointing out issues which have influenced your overall impression of our service standards. We sincerely apologies that generally positive and very good impression you have gained during your stay with us was hindered by your recent experience. Again, we are so sorry for the inconvenience caused. Please be assured, that we will continue to make improvements in our service levels. Thank you and we appreciate your kind patience and understanding. Best regards, Grace Wong Revenue Manager

8/10 Good

Li Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is nice near area food, the service is good only the bed and couch a little bit not clean, itching and dusty
Stayed 2 nights in Mar 2023
Response from Grace Wong on 24 Mar 2023
Warmest Greetings from Penang Hotel Collection! Thank you for your review, we acknowledge your feedback in regards to areas that require greater attention. Your feedback is important to us as it serves to be part of our continuous effort to improve further for the comfort of our guests. We hope to have the opportunity to welcome you back in the near future.Best regards, Grace WongPHC Hotel Team

8/10 Good

Karim

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Mysigt hotell i George Town
Vi fick en tvårumslägenhet på andra våningen i ett av hotellets hörn som ligger längs med huvudleden. Dock så var rummet väl ljuddämpat och vi stördes inte av ljud. Det jag kan anmärka på är att badrummet inte hadde någon fläkt eller ventilation så det blev väldigt fuktigt när man duschade även om man öppnade fönstret. Då duschkabinen inte var helt tätt vid dörren så blev det väldigt blött på golvet om man inte var försiktig när man duschade. Hade också gärna önskat ett större kylskåp. Området ligger ca 15min från Komtar bussterminal där du kan ta bussen till alla möjliga ställen på ön. Det ligger även en del affärer och matställen längs med gatan utanför hotellet.
Stayed 5 nights in Jan 2023
Response from Grace Wong on 16 Jan 2023
Warmest Greetings from Penang Hotel Collection! Thank you for your review. Your feedback is important to us as it serves to be part of our continuous effort to improve further for the comfort of our guests. Best regards, Grace WongPHC Hotel Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
設備及裝潢很現代,飯店外觀又很有歷史文化風格,附近小吃也多,非常方便
Stayed 4 nights in Oct 2019
Response from Grace Wong on 11 Dec 2019
Dear Guest, Delightful Greetings from PHC Hotels . We are indeed very pleased to acknowledge that you were happy with our service and the arrangements. Thank you and we look forward to your return soon Grace Wong Revenue Manager