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Reviews of Lost Paradise Resort

3 out of 5
Lost Paradise Resort
262 Jalan Batu Ferringhi, Batu Ferringhi, George Town, Penang

Reviews

8.6

Excellent

Rating 10 - Excellent. 110 out of 207 reviews" "
Rating 8 - Good. 55 out of 207 reviews" "
Rating 6 - Okay. 27 out of 207 reviews" "
Rating 4 - Poor. 10 out of 207 reviews" "
Rating 2 - Terrible. 5 out of 207 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Spencer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A cool unique resort with well maintained landscaping. Staff were friendly, and security was attentitive. Room was extremely noisy as walls were very thin. Property has a school on it which was very loud with children in the morning. Please please please install smoke alarms/detectors in rooms.
Stayed 2 nights in Nov 2023
Response from emy front desk on 19 Jan 2024
Dear Spencer,Thank you for sharing your positive experience..So pleased that your stay was enjoyable, and the service accorded was satisfactory. We have taken note of your specific comments and remedial actions will be taken to address them.Thank you for bringing them to my attention and rest assured we will work harder in offering excellent services and facilities to all our guests.

8/10 Good

Mei Har

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked 2 superior rooms for 3 pax under same reservation reference no. but given only 1 room upon check-in. After further check with the reception, the rooms were upgraded to 4 pax capacity without extra charge. Room TVs are not functioning. Not given aircon remote control, unable to adjust the temperature. Rooms too cold at night due to wet weather. Anyway, the rooms and washrooms are very spacious and clean. Especially the gardens, plants are very beautiful. Gardeners' hardwork is highly commended. Would be great if breakfast is included. Thanks to the reception staff presenting birthday song to the birthday guest.
Stayed 1 night in Sep 2023
Response from Felicia on 27 Sept 2023
Dear Mei Har,Greetings from the Lost Paradise Resort!Thank you for choosing our resort and for sharing your honest review.Our apologies for any inconvenience caused during your stay here. Regarding your bookings for the two rooms, it was booked under two different names (different bookings) and we were not informed that you had booked two rooms even when you checked in for the first room.There was also no special request on your online booking site either. Thus, the confusion occurred. We are glad that it all worked out in the end and it was a pleasure hosting you.Please do contact us in the future; we will be more than happy to assist our dear guests.Thank you and have a nice day!Regards,Felicia,Front Desk

10/10 Excellent

Lee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds and rooms. A great place for families and a nice retreat from the crowds of the city. The pools were very nice.
Stayed 3 nights in Aug 2023
Response from Felicia on 27 Sept 2023
Dear Lee,Warm Greetings from the Lost Paradise Resort!Thank you for choosing our resort for your stay here at Lost Paradise Resort. Glad to know that we were able to make your vacation a successful one. Pleased to know that you were satisfied with the hotel's facilities and overall environment. We look forward to welcoming you back in the near future.Thank you again for dropping by to write us this review.Kind Regards,FeliciaFront Desk

10/10 Excellent

Andrea, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is lovely, the rooms are really unique and spacious. My only complaint is there are no lounge chairs around the pool. As well, it’s high tide during the day so there’s no beach at the property.
Stayed 1 night in Jul 2023
Response from Jessy Front Desk on 15 Aug 2023
Dear Andrea,Greetings from Lost Paradise Resort! Thank you for your recent patronage at Lost Paradise Resort, and for taking the time to write a review! We are pleased that you had an enjoyable experience during your recent stay with us. Every effort is always made to put our guest's experience and satisfaction as our priority. Once again, our sincere appreciation for your kind reviews and we look forward to welcome you back to Lost Paradise Resort. Kind Regards,JessyFront Desk

6/10 Okay

Joe

Liked: Cleanliness, staff & service
This hotel is perfect for couples getaway, too bad, I came with my family and it is not suitable for older folks nor young toddlers. There are many uneven pavements and stairs all around the place, not to mention the floor everywhere is wet, posing a high risk for the elderly and kids alike. Before Biru Biru cafe was opened, it was much more serene and lovely, now, the tourists are everywhere. Some of them even walked into our Villa room since they are not locked on the outside. Futhermore, there is no longer beach area for us to walk around and enjoying the sea... thanks to the cafe being built there. I do appreciate the staff for letting us checking in early, so that my parents could get some rest. Too bad this hotel does not provide breakfast so that's a minus for them. Had to order our own food. All in all, it was not too bad, but not a place I'd bring my family back again.

8/10 Good

igor

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023
Response from Jass on 9 Jun 2023
Dear Igor,Greetings from Lost Paradise Resort!Thank you for your wonderful review. We are pleased that you had an enjoyable experience during your recent stay with us. We at the Resort look forward to welcoming you back again to Lost Paradise Resort.Yours Sincerely,Jass

8/10 Good

Suraya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Felicia on 31 Mar 2023
Dear Suraya,Greetings from Lost Paradise Resort!Thank you for the 4-star ratings. We are pleased that you had an enjoyable experience during your recent stay with us. We at the Resort, look forward to welcoming you back again to Lost Paradise Resort.Kind Regards,Felicia,Front Desk Team

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay here! It’s a beautiful and unique place but I feel it could do with some updating, especially decor in our premier suite, it was looking a bit tired but we enjoyed it all the same. The view was great as it’s easy to get buses into either Bath Ferringhi or Tanjong Bunga where there are restaurants and bars. Bear in mind the restaurant and school on site can be busy (esp weekends for the restaurant) so it’s not always quiet and peaceful. Definitely worth a visit for at least 2 or 3 nights (we stayed 4) loved the refillable water cooler. Need to stop using small plastics for Toiletries though. Overall a great stay though.
Stayed 5 nights in Feb 2023
Response from Felicia on 21 Feb 2023
Dear Nigel,Greetings from the Lost Paradise Resort!Thank you for choosing our resort for your stay here in Penang. We are extremely happy to read you are content and thank you for giving us 5 stars for your stay experience with us. Words cannot begin to express how grateful we are to receive your warm and enthusiastic feedback. My team is ecstatic to receive your compliment on their warm hospitality and your encouraging review makes us smile from ear to ear. We hope to serve you again in the coming future, take care.Best regards,Felicia,Front Desk Team

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, room comfort
Unimpressed
This was a dissapointing "resourt." To call it a resourt is inaccurate because there is nothing resourt like about this place. The two pools don't have any lounging chairs. All the green grass is fake. And the rooms are very uncomfortable. Will not be booking this place again.
Stayed 2 nights in Jan 2023
Response from emy on 30 Jan 2023
Good day to you,Thank you for staying with us and taking the time to post your feedback.I am sorry for the poor experience at the resort which will be followed up for improvement.We really appreciate the feedback from our guests that help us strive to further improve.Thank you again for staying with us.Kind regards.Emyfront desk

10/10 Excellent

Jarvis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Lost Paradise is a great resort. The grounds are lovely with lots of different garden and pool areas to relax at the property. Staff is exceptionally nice and helpful and always available. This location is a bit isolated without a car, but there are bus stops near the hotel (grab is hit or miss for this area). The room was clean and spacious with a balcony. My only issue was the WiFi did not work in the room for the second week of my stay. The staff was helpful in trying out other networks, but none worked. It still worked in public areas so only a slight inconvenience. Overall a great property and stay:)
Stayed 14 nights in Jun 2022
Response from Felicia on 13 Jul 2022
Dear Shannon, Greetings from the Lost Paradise Resort! Thank you for your smashing review! We're ecstatic to read that you had such a wonderful stay and that we were able to make your vacation a successful one. We sincerely apologize for the inconvenience caused by the weak wifi connection during your stay here. Rest assured that the issue has been solved now! Hopefully, we will get to see you again soon! You have been an awesome guest here and we thank you for choosing our resort for your vacation! Until we meet again! Best regards, Felicia, Front Desk Team

2/10 Terrible

Kenneth Yap

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not sure how other’s guests rated the hotel, but to us the rating will be around 2/10. The room is not what you see in the advertisement. Very disappointed.
Stayed 1 night in Dec 2021

4/10 Poor

Kib, Putrajaya

Liked: Cleanliness
Room allocated was a room with renovation works done outside and dining tables just in front of the door. And one could hear commotions going on by virtue of the room being adjacent to the lobby and main dining area. Staff was unhelpful and uptight. The rest of the resort, however, was colourful, bright and had positive vibes about it. Just our luck, I guess.
Stayed 1 night in Sep 2020

10/10 Excellent

Noratikah, Kedah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020

10/10 Excellent

A, Malaysia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Tv and wifi didnt working well. But the view the beach, evrything was perfect 👍👌
Stayed 1 night in Jul 2020

10/10 Excellent

Anis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So comfortable. Recommended for those who like beach and sea
Stayed 1 night in Jul 2020

8/10 Good

JB

Travelled with family
Liked: Staff & service, room comfort
Kampong style
Place is quiet and Balinese style.
Stayed 1 night in Jun 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2020

8/10 Good

Nurul Huda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort for relaxing
The location and the environment is so relaxing. The staff is so friendly and helpful. The breakfast buffet was good. My 3yo son really enjoy the volcanic rock pool. Hence, we did extend our stay on the following day because we feel so happy staying in this resort. Suggestion for the resort management, please put a small towel below the sink in the toilet as it was slippery. My son was fell in the bathroom and his head hit the corner of the marble wall near the toilet door, causing his head to hurt and bleed. Luckily we go to clinic and doctor just glued the cut instead of stitching.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2020

6/10 Okay

Jessica

Travelled with family
Disliked: Cleanliness, staff & service
Lovely boutique hotel but needs improvement.
Requested for Melati Room on 1st floor for 3 pax, but request was unfulfilled despite booking well in advance. Was initially given the room under Melati which was dark and way too small for 3 pax. Was very disappointed and unhappy. The only other room available required a RM100 add-on with no breakfast....since we had limited choice, we paid the extra. Also, the new room for which we paid the upgrade had a bunch of dirty, used towels left by previous guests inside the cupboard....which was an unpleasant discovery upon checking in. Room's bathroom water pressure was inadequate. The main swimming pool's water was murky. Reception staff needs extra training with regards to managing client expectations, housekeeping needs to be extra thorough when getting rooms ready for new guests. Maintenance could do better too.
Used towels found in cupboard upon check in.
Stayed 1 night in Jan 2020

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
Our family of 2 adults & an eleven year old had a great 6 day stay here. On arrival, we were immediately upgraded to a Seaview room. Breakfast was great. Every morning there was a variety of local dishes as well as Western food. Staff were very helpful & hospitable. There are two infinity pools. We always had one to ourselves. It was also very easy & cheap to catch Grab taxis to get around the island. The thing that we most appreciated about the hotel was that profits go into maintaining a school for children that are disadvantaged. We hope to come back!
Stayed 6 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room dont have cupboard n no mirror
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good n very nice place
Stayed 1 night in Dec 2019

10/10 Excellent

dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Character Hotel on Sea Front
Great location with waves lapping the hotel, Bonnie the PR can not do enough for you. Far more character than the standard Penang fare. Good walks along the beach when the tide is out.
Stayed 4 nights in Nov 2019

10/10 Excellent

NURZALINA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Resort
Very near to the sea & such a beautiful place. My family love this place so much & will stay here for our next vacation.
Stayed 1 night in Dec 2019

10/10 Excellent

Elliana, Alor setar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view. ♥
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019

2/10 Terrible

Yuriy, Dallas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DONT GO THERE i had 4 night reservation and arrived late evening. Property keeper escorted me to the room. There was a hot water running and overflowing bathtub and sink. I requested another room with no success. My room had a door leading to the parking lot with cars standing 2-3 yards from the door. Unforgettable view. Obviously all car-related noises were heard in the evening and early morning. Keep in mind that it is NO GO place if you dont have a car. There is no restaurant on the property. 7/11 and other markets can be reached with a taxi only, Nothing within walking distance. They said they have a driver who charges 10 currency units for short rides in the daytime and 20 in the night time. Water in the pool was milky. Beach line is very very small and short. Room looks very outdated. Fabric on the ceiling. Dirty sofa with stains.Very old and dirty floor mats. Couple of rustic bali-style decoration pieces can not improve overall impression. I had to leave the property after overnight stay and lost my money. I booked another place - Jazz hotel which was $15 more expensive but is a great and clean place to stay. I have to mention that i am not picky person but Lost paradise hotel supposed to be entirely lost from booking sites. MY ADVICE - YOU CAN FIND MUCH MUCH BETTER PLACE AT THE SAME PRICE - DONT GO THERE
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a real gem! A mix of colours and styles old and new but it all works so well. It’s right on the water front and my room was practically in the ocean! It was quiet and very peaceful and I enjoyed the time by the pool looking at the ocean. The breakfast was nice with a reasonable selection. The internet was very good. But the outstanding thing about here for me was the staff and how attentive and friendly they were especially the delightful Mary she was a star! Perhaps the only down side was it was away from everything a bit so you needed a cab or bus to get too places but it was only 5 minutes in most instances.
Stayed 3 nights in Oct 2019
Response from Melanie on 17 Oct 2019
Thank you for staying with us, and we are glad you had an enjoyable stay at our resort. We will be looking forward to seeing you again perhaps in the near future!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just like homeee.. Very unique and peaceful...
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decor like Bali
Stayed 1 night in Sep 2019

10/10 Excellent

Duke, Kuala Lumpur

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is superb with nice scenery view. Well design place facing beach. Clean and cozy room
Stayed 1 night in Sep 2019
Response from Melanie on 10 Sept 2019
Hi Duke, thank you for staying with us, and glad to know you had an enjoyable stay at our resort we will be looking forward to seeing you again in the near future!

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Melanie on 9 Sept 2019
Thank you Alan for giving us 10 out of 10, glad you had an enjoyable stay at our resort and will be looking forward to having you again at our place in the near future!

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
This resort absolutely beautiful with the uniqueness of abstract and the view of sea too. But dont think its don't have weakness. The dirty pool make me not interested to swim and time to use the pool to short until 8.00 p.m. , secondly the view from my balcony is not nice like i want. Got offer for sea view but what i got is tree view. Please cut the trenches, that blocking my sea view. I dont know what another people feeling about this resort but for me it giving me some memories but give me some annoyed thing too.
Stayed 1 night in Aug 2019
Response from Melanie on 3 Sept 2019
Thank you for staying with us, and we want to thank you for your feedback which we can learn and improve. At the time you were staying with us, one of the swimming pool pumps was out of service. We would like to apologize for the inconvenience caused, and if you will give us a chance we can assure you that you will have a beautiful sea-view room and see to it that you enjoy the experience that so many guests have grown so fond of.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
overall services terbaik cuma kebersihan perlu ditingkatkan lagi. specially bilik air.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are really friendly. Since our room are away from the lobby, the staff hitched us to our room. We are impressed of our room sea view. There is a recreation yard outside our room where we could chill and enjoy the sea breeze. The room is huge. The location is away from most eateries but it is a good place if you want to enjoy peace and quiet.
Stayed 1 night in Aug 2019
Response from Melanie on 23 Aug 2019
Thank you for staying with us and will be looking forward to seeing you again in the near future!

10/10 Excellent

Mira

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i will come again for sure
Stayed 1 night in Aug 2019
Response from Melanie on 3 Sept 2019
Hi Mira, Thank you for staying with us and will be looking forward to seeing you again in the near future !

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return again
Gorgeous view from our room, serene and peaceful resort to relax and unwind, homey breakfast in the morning. Instagram-worthy ID.
Stayed 1 night in Aug 2019
Response from Melanie on 3 Sept 2019
Hi Lydia, Thank you for staying with us, and glad to know you had an enjoyable stay at our place. We will be looking forward to welcoming you again in the near future!

8/10 Good

adli, kdh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
worth it..the room very clean,nice bed,great view..
Stayed 1 night in Aug 2019
Response from Melanie on 9 Sept 2019
Thank you, Adli, and we hope to see you again at our place in the near future!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs here are all super friendly and very accommodating, rooms are big and comfy
Stayed 1 night in Aug 2019
Response from Melanie on 10 Sept 2019
Thank you for staying with us and we will be looking forward to having you again at our place!

8/10 Good

shoban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Home feeling. Exceed.expectation for the price paid
Stayed 3 nights in Aug 2019
Response from Melanie on 14 Aug 2019
Thank you, Mr. Shoban for staying with us and will be looking forward to seeing you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Nice room.. Bad shower bath
Stayed 1 night in Aug 2019
Response from Melanie on 10 Sept 2019
Thank you for staying with us, and we are sorry for the shower bath, we will definitely rectify the problem and improve on it.

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Melanie on 11 Sept 2019
Thank you for staying with us !

8/10 Good

Aris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing ambience with Balinese vibes. Friendly and accommodating service. Reasonable price.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Superb!!!!!!!!
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a clean quiet local resort this fits the bill. Very enjoyable stay :)
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Unique. Right on the waters.
Stayed 1 night in Apr 2019