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Reviews of Le Embassy Hotel Georgetown

3 out of 5
Le Embassy Hotel Georgetown
12 Jalan Burma, George Town, Penang

Reviews

8.0

Very good

Rating 10 - Excellent. 12 out of 32 reviews" "
Rating 8 - Good. 11 out of 32 reviews" "
Rating 6 - Okay. 6 out of 32 reviews" "
Rating 4 - Poor. 2 out of 32 reviews" "
Rating 2 - Terrible. 1 out of 32 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Jasmine

Stayed 1 night in Mar 2024

6/10 Okay

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty decent budget hotel. Our first room was a queen room which faced the road. This was soooo noisy, we literally could not sleep. The windows are rubbish and couldn't really close properly. We asked to move in the morning and they moved us into a twin room, this was so much better. We slept much better and were happy they could move us. If they were fully booked this would have been an issue as we couldn't have slept in the original room. The room itself was pretty nice. Comfy bed, nice towels (which makes a change in a budget hotel!). The water fountain was a nice touch, it meant we didn't have to buy loads of water and waste lots of plastic bottles. They said they wouldn't come in the room unless we asked them too. I think this is a bit lazy really. I am happy to not have the bed changed every day etc and not have fresh towels as this is better for the environment, but they could pop in sweep/mop the floors, empty the bins and top up tea and coffee.
Response from FRONT OFFICE TEAM on 23 Mar 2024
We apologize for the inconvenience caused during your stay. For the soundproofing issue we at the hotel provide earplugs for the guest. May request it at the reception for the earplug. Also, Housekeeping only will be provided if the guest requests the front desk to clean the room. If there is no request made by the guest to clean the room then the hotel staff won't be entering the room. The reason why, we do not enter the room without the customer's request is that because there will customer's belongings inside the room. Hopefully, we love to host you again in the future by giving you a comfortable stay with us.

8/10 Good

Winston

Stayed 3 nights in Oct 2023

10/10 Excellent

BEE KHENG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a family room which is big, clean and cosy. Location is good but our room lacked a window. Staff are friendly and helpful. There is a nice Thai Restaurant next door.
Stayed 1 night in Sep 2023
Response from FO on 23 Mar 2024
Thank you for taking the time to review our property, your comments are very much valued. We are pleased that you found value and hospitality during your stay. We will take note of your feedback and will do the necessary. We look forward to seeing you on your next trip to Penang!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable although no room service , central loc
Stayed 5 nights in Jul 2023
Response from FO on 23 Mar 2024
Thank you for taking the time to review our property, your comments are very much valued. We are pleased that you found value and hospitality during your stay. We will take note of your feedback and will do the necessary. We look forward to seeing you on your next trip to Penang!

2/10 Terrible

Preeyamas

Stayed 1 night in Apr 2023
Response from Loha on 21 May 2023
Dear Preeyamas,Thank you for your comments. I apologize for the problems that you encountered during your last stay. I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number below.

10/10 Excellent

QUAH SIEW

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good except for food availability. No breakfast
Stayed 3 nights in Apr 2023
Response from Loha on 21 May 2023
Dear Quah Siew,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. We are pleased that you found value and hospitality during your stay. We will take note of your feedback and will do the necessary. We look forward to seeing you on your next trip to Penang!

10/10 Excellent

LIM SOON SHIEN, Singapore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay here. The twin room was pretty large - so nice esp since it's renovated shophouse model - and very comfortable. Love the space - great for packing luggage. Bed was comfortable- not too hard not too soft. Shower was great and bathroom brightly lit. Enjoy the fact that getting Grab was convenient and fast. There is a smaller road right at the Hotel lobby door so it is safer for boarding and alighting Grab. Wonderful that there are yummy food nearby. So pleased and pleasantly surprised thatthe famous Sister Yao char kway kak and Michelin recommended Lor Mee & Prawn Mee are soooo nearby! We are pretty close to city centre and it is very quick to get to the attractions. Love it! Some issues with aircon and charging points but i think it is a problem with electricity in an old building. Luckily we could change our room to another one. Do check appliances and electric points etc properly so you can get help to resolve it fast.
Stayed 3 nights in Mar 2023
Response from Loha on 21 May 2023
Dear Lim Soon Shien,Thank you for your comments. I apologize for the problems that you encountered during your last stay. I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number below.Thank you for staying with us, and we look forward to another chance to serve you.

4/10 Poor

Mohamed A

Stayed 1 night in Feb 2023
Response from sha on 5 Mar 2023
Dear Mohamed,Thank you for your comments. I apologize for the problems that you encountered during your last stay. I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number below.

6/10 Okay

JAMESJEGA

Stayed 1 night in Jan 2023
Response from sha on 25 Jan 2023
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. We are pleased that you found value and hospitality during your stay. We will take note of your feedback and will do the necessary. We look forward to seeing you on your next trip to Penang!

10/10 Excellent

Wunvilai

Stayed 1 night in Sep 2022
Response from sha on 5 Jan 2023
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Wunvilai

Stayed 1 night in Sep 2022
Response from sha on 5 Jan 2023
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

8/10 Good

Wunvilai

Stayed 1 night in Sep 2022
Response from sha on 5 Jan 2023
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Yeong, Kuala Lumpur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy at night time maybe near the main road. Can’t sleep at night time
Stayed 1 night in Apr 2022
Response from INA on 16 Jun 2022
Dear, Thank you for your comments. I apologize for the problems that you encountered during your last stay. I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number below. Thank you for staying with us, and we look forward to another chance to serve you.

6/10 Okay

Yong

Liked: Cleanliness, room comfort
Clean and noisy
Chinese employees are not friendly at all. The room is clean but noisy.
Stayed 2 nights in Oct 2021
Response from sha on 5 Jan 2023
Dear Yong,Dear, Thank you for your comments. I apologize for the problems that you encountered during your last stay. I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number below. Thank you for staying with us, and we look forward to another chance to serve you.

8/10 Good

Leong Sze

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from sha on 5 Jan 2023
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

6/10 Okay

Yu Chyan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel but too noisy
Great location, good staff, but too near to main road and too noisy
Stayed 1 night in Sep 2020
Response from sha on 5 Jan 2023
Dear Yu, Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation

6/10 Okay

Verified traveller

Business traveller
noisy, breakfast no good
Stayed 1 night in Mar 2020
Response from SHA on 5 Jan 2023
Dear Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as we will definitely improve our services.

4/10 Poor

Mohd Fairuz

Business traveller
Liked: Cleanliness, room comfort
Loud noisy rooms (Queen)
The hotel is clean, nice. However guests should stay away from the Queen bedrooms, they are noisy and loud from the road traffic below. Only queen bed rooms face the road side. Its so loud you may as well just sleep by the road side. Hotel should just brick up the windows or glass them up.
Stayed 1 night in Feb 2020
Response from FO-Le Embassy Hotel on 3 Mar 2020
Dear Mohd Fairuz, Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation

8/10 Good

Jennifer, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
The room is nice. Receptionist was fantastic. When the wifi was down, he used his phone to book my ferry ticket.
Stayed 1 night in Feb 2020
Response from FO- Le Embassy Hotel on 3 Feb 2020
Dear Jennifer, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our wifi service was down. Thank you and look forward to seeing you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good deal
great location, good value, comfy, staffs are friendly and provided useful tips.
Stayed 3 nights in Jan 2020
Response from FO-Le Embassy Hotel on 3 Feb 2020
Dear Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Jan 2020
Response from FO-Le Embassy Hotel on 3 Feb 2020
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel

8/10 Good

Ramlan, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location...near to Komtar.Lots of food stalls nearby...No doubt its quite noisy at times due to hotel is along main road,we enjoyed our stay here.
Stayed 3 nights in Dec 2019
Response from Front Office - Le Embassy Hotel on 6 Jan 2020
Dear Ramlan. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The elevator is unique
Stayed 1 night in Dec 2019
Response from Front Office - Le Embassy Hotel on 26 Dec 2019
Dear Guest, Thank yuou for the review. Would like to have you in our hotel again on your next trip to Penang!

8/10 Good

Edmund

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stay was for only 2 nights and overall experience was pleasant. Room was noisy though as it was next to the main street. Breakfast was simple and not worth eating.
Stayed 2 nights in Nov 2019
Response from Front Office - Le Embassy Hotel on 25 Nov 2019
Dear Edmund. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! Regards to the noise we will be replacing those windows with sound proof soon. We hope to welcome you back to the hotel in the near future.

10/10 Excellent

Yuta

Stayed 1 night in Oct 2023

10/10 Excellent

MING YU

Stayed 1 night in Apr 2023
Response from Loha on 21 May 2023
Dear Ming Yu,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. We are pleased that you found value and hospitality during your stay. We will take note of your feedback and will do the necessary. We look forward to seeing you on your next trip to Penang!

8/10 Good

Julie, montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le service ; super !! La seule chose, le déjeuner offert est très tard ( pour moi ), et il manquait de savon / shampooing dans la chambre. Très bruyant on est sur la rue , ça prend des bouchons. Mais je personnel à tout ce fait pour m’accommoder
Stayed 1 night in Feb 2020
Response from FO- Le Embassy Hotel on 3 Mar 2020
Dear Julie Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff. Rooms are very clean and have a nice design. Only negative is that the rooms have very thin windows so you'll hear the traffic very loud in the nights.
Stayed 1 night in Feb 2020
Response from FO- Le Embassy Hotel on 3 Mar 2020
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from FO-Le Embassy Hotel on 3 Feb 2020
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
優点： 1. 位置优越, 可步行到光大及大部份景点、食店 2. 新裝修酒店, 設施新 3. 員工笑容滿面, 樂於解答問題 缺点： 1. 3人房但只有一張凳 2. 浴室沒有浴簾, 沖完涼成地水 3. 免費早餐員得一款英式早餐, 悶 4. 沒有电梯, 雖然酒店只有兩層 5. 酒店地下有酒吧, 晚上有噪音
Stayed 6 nights in Nov 2019
Response from Front Office - Le Embassy Hotel on 9 Dec 2019
Dear Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.