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Reviews of Hotel Regal Malaysia

3 out of 5
Hotel Regal Malaysia
6 Transfer Road, Georgetown, George Town, Penang

Reviews

5.8
Rating 10 - Excellent. 8 out of 111 reviews" "
Rating 8 - Good. 24 out of 111 reviews" "
Rating 6 - Okay. 39 out of 111 reviews" "
Rating 4 - Poor. 21 out of 111 reviews" "
Rating 2 - Terrible. 19 out of 111 reviews" "

6.0/10

Cleanliness

6.2/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rosemary

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall 5 stars for value. This is a very spartan hotel, but we felt safe staying here and for the price I can't complain. Air conditioning worked great. Two elevators worked great. They made up the room every day. There were no hand towels or wash cloths, only bath towels. There was no hand soap, only a dispenser of soap in the shower. The sink drain made a strange glugging noise. There was only one small ceiling light for the whole room. If a few more amenities were provided for the rooms, it could even be a 4 star hotel. We were definitely satisfied, and we sure enjoyed the views of the ocean and city!
Stayed 7 nights in Feb 2024

8/10 Good

Wan

Liked: Cleanliness, staff & service
Decent hotel & affordable
Stayed 3 nights in Feb 2024

2/10 Terrible

Ding

Stayed 1 night in Jan 2024

8/10 Good

Mohd Redzuan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotels, only problem with limited parking.
Parking very limited. The rest is ok.
Stayed 1 night in Apr 2023

6/10 Okay

NORASIKEN

Travelled with family
Stayed 2 nights in Dec 2019

8/10 Good

Peter Wah Fun

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2019
Response from EDDY on 22 Aug 2019
SORRY, WE WILL UP GRADE.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Parking is the main problem here...!!!!!
Stayed 2 nights in Jun 2019
Response from eddy on 26 Jul 2019
sorry,we will follow up.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Eddy on 19 Jun 2019
We will follow up, Tks

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Overall okay and comfortable
The hotel was so good and comfortable during stay.My room was very spacious.But the parking was very limited because the space for car parking was limited and too small.Overall just okay.
Stayed 1 night in Apr 2019
Response from Reservation dept on 2 May 2019
Thank you very much.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
what i liked about this hotel is that its well maintained, clean, rooms and its spacious. Staff is friendly and nice very typical of friendly Malaysians. now for some positive criticism: I would have liked if the room had a mirror inside the room, instead of only in the bath. Breakfast was a real let down. it was 'the' worst i had in any budget hotel. sorry to say but its true. breakfast was included in the room charge but we decided to go out for breakfast anyways coz its so so so bad. The breakfast menu was 1. Bread Jam and butter (bread was in the retail store packet, not in a nice bread basket, lazy staff maybe) 3. fried rice (was really really bland and tasteless) 4 fried noodle (equally bad). 5. tea coffee juice water. there was NO egg or sausage or milk cereal or fruit, the staples of breakfast. And lastly we did not get any internet in the room, reception said there was a problem in the area. I just feel like these are things that can be improved with very little effort. i would stay back in this hotel but i would have very low expectations.
Stayed 2 nights in Mar 2019
Response from EDDY on 24 May 2019
MORNING, SORRY FOR ANY INCONVENIENCE N WE WILL FOLLOW UP. THANKS

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Good location, but it was like staying at an economic hostel with bare minimum facility allowed. Breakfast was always fried noodle and rice with almost no other ingredients but noodle or rice with sauce - though tolerably edible. There was always a loaf of white bread with 2 flavors of jam and some butter - and tea/coffee and orange juice. It deserves hotel rating lower than 2 stars. Very disappointing, Only consolation is that despite the old and stained bed covers and blankets, the room and toilet /bathroom are kept quite clean Had we not made prepayment and had it not been in a good location near to our conference meeting place, we would not have stayed for the full 4 nights and have sought alternative accommodation
Stayed 4 nights in Dec 2018
Response from Eddy on 13 Feb 2019
Sorry.

6/10 Okay

Mohamad Shafiq

Liked: Cleanliness
Disliked: Property conditions & facilities
First of all its not a 3 star rated hotel...parking area too loaded..No kind of non smoking room. Most of the materials are too old.
Stayed 4 nights in Dec 2018
Response from EDDY on 13 Feb 2019
Sorry,we will follow up.

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2018
Response from Eddy on 24 Dec 2018
Thanks

6/10 Okay

CAPRY

Liked: Cleanliness, property conditions & facilities, room comfort
Heavy smell of paint and carpet glue due to recent room renovation. 4th floor still undergoing renovation so loud drilling and hammering noise from there starting 10am. However, room are spacious and about 20 hotel parking lots available.
Stayed 2 nights in Sep 2018
Response from Eddy on 15 Sept 2018
Sorry,we will follow up.

8/10 Good

Najihah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from EDDY on 27 Aug 2018
Thank a lot

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great say and I'm happy...
Value for money, consider 3 star hotel for me... consider nice location for me too as I'm driving, but a bit hassle if walking to town center for local hawker food, nice sea view from hotel's room and you can see sunrise... delicious breakfast at hotel's cafe... air-cond is cold... definitely will visit again and highly recommended... hope this hotel will operate as far as possible to become one of the long-time historical hotel...
Stayed 2 nights in Jun 2018
Response from EDDY on 27 Jun 2018
MORNING, THANKS

6/10 Okay

Kathy, Singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nearby the beach
Nice staff but the hotel are too old which is only good for budget hotel that you are looking for.
Stayed 4 nights in Jun 2018
Response from EDDY on 21 Jun 2018
MORNING, WE WILL DO THE RENOVATION BY NEXT MONTH.THANKS

6/10 Okay

Yvonne

Disliked: Cleanliness, room comfort
Cleanliness too bad...
Response from Eddy on 8 May 2018
sorry, we will follow up

2/10 Terrible

apez, penang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Teribble and dirty hotel
My room was so terrible and dirty.toilet bowl very dirty and water heater not functioning.floor and bed dusty

4/10 Poor

OK, Ok

Liked: Property conditions & facilities
Faulty Door Lock
Troublesome
Stayed 2 nights in Jun 2017
MORNING, SORRY FOR ANY INCONVENIENCE, WE WILL GET OUR FOR END OF THIS MONTH.THANKS.

2/10 Terrible

Gary, Bangkok

Disliked: Property conditions & facilities, room comfort
Spare yourself the disappointment
It may be called The Hotel Regal, but please take my word that there is nothing remotely regal about this place. A more fitting name might be The Hotel Disappointment. Their advert on Expedia claims that "every room has a minibar." So where was mine, hiding under the floorboards? And what about "all rooms have rainfall showerheads"? Where was mine? Their Expedia advert also claims that the Hotel Disappointment is "a 3 Star Penang Hotel". Well that being the case, a backpacker hostel would have to be worthy of 2 Stars because this hotel is only a marginal step up from that. The hotel is basically a decade or two overdue for a refurb. The aircon adjustment dial on the wall in my room looks like something from the 1960s, and functions as well as you'd expect it to from that era - even lying on top of my bed sheets free of all clothing I was just about below the threshold for breaking sweat. The decor is Drab, with a capital D. There's grime on the walls and plug sockets, cheap, tasteless furniture. A TV with 6 channels: 2 with no signal strength; the other 4 with tacky non-English drivel. The breakfast that they serve is an insult to the word "breakfast" - this really is in league with your run-of-the-mill backpacker joint and basically just pitiful. Now I'm not comparing this to the Marriott - I'm comparing this to other Penang hotels in this very price range which are within 400 metres from this putrid attempt at a hotel. It simply has no right being in this price range
Response from eddy on 20 Jun 2017
Morning, sorry for any inconvenience,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
Arrive late @ 10pm, being told no room but guest what, they upgraded us into 2 queens bed room. That was awesome !!!

4/10 Poor

Albert

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel looks good from the outside.
Cigarettes smoke smell all over until inside the room. Bathroom not clean.

4/10 Poor

ANDREW KHOR

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not recommed to friend
no shampoo,toilet dirty,air condition not cool at all

2/10 Terrible

Harzimi, Shah Alam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Ever Stay At This Hotel
From the outside, the hotel looks so old & outdated. Does not seem to be maintained at all. When I checked in, I got a room with a room door that does not work. The hotel staff said that the system was down. So, everytime I wanted to enter the room, I had to ask the staff at the counter to open it. Imagine doing this for 2 days straight! What was even worse was the room had no air-conditioning. I complained to the hotel staff several times with hardly any action taken. Finally, they gave me a new room only after they admitted they could not do anything alse about the room. The hotel has a club/disco bar on the bottom floor. The noise could be heard even if you are on the 3rd & 4th floor! You can see drunkards come out & into the hotel with ease. Definitely not suitable if you are staying at this hotel with small children. The room itself was very dirty, the bed was uncomfortable, the towel was dirty, even the bed sheets seemed to be not washed! How can the hotel expect people to stay here in those kind of conditions? The only good thing about the hotel is the location as it is in the middle of Georgetown, so it is quite walkable to go anywhere nearby. Overall, never stay at this hotel, ever. I had no choice as this was the only budget hotel left available for a last minute booking during the Chinses New Year holidays in Georgetown. Probably one of the worst hotels I have ever been to. Period!

4/10 Poor

khairil, shah alam

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Bad Facilities in the room
Uncle (receptionist) should know how to greet a guest, his face show unhappy mood. Aircond in room 301 cant control the tempreture. Phone line disconnected, unable to call for help. TV was diffuclt to swith on or off. Cant use Access card to enter room , keep ask staff to assist us.

4/10 Poor

asuypower, ipoh

Disliked: Property conditions & facilities
To noisy because of the karaoke/pub downstairs. Consider cheap hotel for its great location.

6/10 Okay

Verified traveller

Liked: Cleanliness
far from town
far from town,walking about 15min to get nasi kandar,at night lot af noise from bar/karaoke cannot sleep

6/10 Okay

dr prabhu , klang malaysia

Liked: Cleanliness
Satisfactory could hv been better
Room air contioners hv no controll it was shivering all night No hot water on rainy days Water cister leaking Shower head outdated n leaking every where Staff reasonable Breakfast monotoneous Qe managed to stay as it was convienient to drive every where around

4/10 Poor

Chelsea

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Regal Malaysia
The hotel smelt like cigarettes all around. The bed had dirt and bed bugs all over them. The room was not clean before we used it. The bathroom had mold and dirt everywhere. The hotel staff were very reluctant to give us a new room after we asked. The breakfast was minimal with only toast and rice. The air-con did not work and the windows would not close. There was no safe or anything like that. Was not close to anything worth visiting but the bus were easy enough to catch from close by.

8/10 Good

meow inn, KL

Liked: Staff & service, room comfort
Room comfortable
Overall is ok.... juz the ground floor karaoke very noisy starting 2am till 6am...

4/10 Poor

kamizan, selangor

Disliked: Cleanliness, staff & service, property conditions & facilities
bad
They can't find my booking . Asked me to pay for stay events i have paid the hotel.com. Breakfast provide only toasted bread and fried rice and fried mee. Will never come again.

4/10 Poor

Candy, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap but not decently clean
I have stayed at many budget hotels but this one had no decent cleanliness. Blanket top had bits of dirt on, called for a change and a new one was just placed on the bed - no effort on service. No housekeeping as well. Free breakfast was just fried rice, fried noodles, and white bread. Location was not close to anywhere interesting. Will not recommend.

8/10 Good

Amarjeet Singh

Liked: Staff & service

6/10 Okay

Tan, KL

So far everything is ok except the air-cond not cold.

4/10 Poor

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

GHOZALI, kedah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very cozy
happy and relaxing.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
There is a KTV lounge or something near the hotel. I can feel the beat of the music past midnight living on the second level in the hotel. Not a good idea if u are a light sleeper.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience in the Hotel
It was a very bad experience staying in the hotel: 1) The washing basin was leading 2) Toilet flushing is leaking 3) Electrical power plug point not functioning 4) Hotel room door cannot be opened with the access card. Need to get front desk to open every time when the door is locked 5) Disco noise was heard from 9.00pm till 6.00am the next day. Can't sleep during the entire stay in the hotel. Asking to transfer room but not successful 6) Breakfast was bad

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Just nice for the ringgit paid
Good to go

6/10 Okay

Eugene, Melaka

Disliked: Cleanliness, property conditions & facilities, room comfort
Just a Budget overnight hotel
Went to this hotel for 2 nights n booked a family room. The pros are the prices for a family room is quite reasonable. The location of the hotel is about 2 to 3km shopping mall like 1st avenue. Staffs were quite helpful. Parking is not a problem but is on 1st come 1st serve basis. Hotel breakfast is ok but still can be improved. The bad things are, 1, no water heater for shower and it's cold! 2, uncleaned bed sheet, saw some stains. Conclusion, value for the price u are paying.

2/10 Terrible

Kang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

od3n, Johor Bahru

Disliked: Cleanliness, staff & service, property conditions & facilities
Low pressure water, old furniture
Not worth the money spent. You can get the better one.

8/10 Good

kamalrudzaman, alor star

Liked: Property conditions & facilities, room comfort
Good

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent price with good location, but poor hotel condition. All rooms are using centralized aircond which cant adjust temperature manually, i guess the temperature around 23c. Sink is leaking, shower head is spoiled, minimal of room service, crowded parking area.

4/10 Poor

KOK LEONG

Disliked: Cleanliness, property conditions & facilities

6/10 Okay

James, KUALA LUMPUR

Disliked: Cleanliness
Nice hotel near to city of Georgetown
Nearby interesting world heritage site and not far from the sea side. Nice food and interesting sight seeing and shopping

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Last time I will stay here.
Check in desk staff treated me was like I was a distubance asking to do check-in, with my Hotels.com receipt for one night. Was a long slow process, guy looked like he was about to attack me when he demanded 2 rm Penang service charge. No breakfast voucher was offered [ I don't use them any way], and no wifi password was offered. The room air conditioning was good but noisy. Worst was the thump thump of an all night live band until 4.00 am. This happened on my last stay., but I was on the 2nd floor. This time I asked for a quiet room and I was on the 5th floor. I did not sleep well on both occasions. same same.

6/10 Okay

WONG

The electronic room key was malfunction. Have to go to the lobby to replace the key several times. Most of the staff were unfriendly. Only one india lady who attend me to check in was ok.