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Reviews of Grand Inn

3 out of 5
Grand Inn
165-G-2, Jalan Macalister, George Town, Penang

Reviews

7.0

Good

Rating 10 - Excellent. 38 out of 334 reviews" "
Rating 8 - Good. 130 out of 334 reviews" "
Rating 6 - Okay. 128 out of 334 reviews" "
Rating 4 - Poor. 33 out of 334 reviews" "
Rating 2 - Terrible. 5 out of 334 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Marthinus

Travelled with family
Liked: Staff & service
This is a 2-star hotel; we got what we paid for, however, they use their sister facility's advertising material (which is far superior) - so it feels like you're cheated a little. The staff was very helpful, professional, and accommodating - something you'd expect from a 4-star hotel.
Stayed 6 nights in Jan 2024

8/10 Good

LOW

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is good, cleanliness is ok. Bed and bedsheets is clean too. Only problem is kinda noisy at night, begin disturb by other guests from another room. Seen like not well sound proof.
Stayed 2 nights in Dec 2023

8/10 Good

Chan

Travelled with family
Liked: Cleanliness, staff & service
The hotel location is good. Lots of street food and restaurant within walking distance. Hotel is clean, staff is friendly. Value for money. Only setback is sound proof is not there, can hear people talk at corridor.
Stayed 3 nights in Aug 2022

10/10 Excellent

Jeryl

Stayed 1 night in Apr 2022

8/10 Good

Nixon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Anhar / Front Office on 16 Nov 2021
Dear Nixon, Thank you for review and we appreciate your feedback. We look forward to have you again as our guest at Grand Inn Macalister. Regards

8/10 Good

MATHIALAGAN, Kulim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy staying the staff is very friendly But the lif not smooth work
Stayed 1 night in Dec 2020
Response from Anhar / Front Office on 18 Feb 2021
Hello Mathialagan, Thank you for your review and we appreciate you feedback. We will look into the 'lift problem' and will ensure that it will be running smooth and efficient. We look forward to have you again at our hotel very soon. Regards

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
No frills, value for money
Good value for money. Not expecting anything fancy for that price. The bathroom/toilet/wash basin was a bit rundown with patches of repair not done properly.
Stayed 1 night in Oct 2020
Response from Anhar Arshat on 6 Nov 2020
Dear Anonymous, Thank you for your review and we appreciate your feedback. We will look into your comments regarding our bathroom/toilet/wash basin and will act accordingly. We look forward to have you again as our guest at our hotel soon. Regards

10/10 Excellent

Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
To repeat stay later
Everything better than as per expected
Stayed 2 nights in Sep 2020
Response from Grand Inn Macalister on 30 Sept 2020
Dear Lim Thank you for your wonderful rating and we look forward to welcoming you again at Grand Inn Macalister. Regards

8/10 Good

LIN LIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
simple and clean
Stayed 1 night in Jul 2020
Response from esther on 30 Jul 2020
thank you and hope to see you again

8/10 Good

Julie, KL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
For the price you pay, the place is central, clean and nice.
Stayed 1 night in Mar 2020
Response from Anhar / Front Office on 10 Mar 2020
Dear Julie, Thank you for your review and we appreciate your feedback. Look forward to have you again at our hotel soon.

8/10 Good

Fadzillah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Anhar / Front Office on 18 Jan 2020
Dear Fadzillah, Thank you for your review and we appreciate your feedback.

10/10 Excellent

Syazwani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from esther on 26 Dec 2019
Thank you , hope to see you again

8/10 Good

MOHAMMAD RAMLI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from esther on 23 Dec 2019
Thank you very much and hope to see you again.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Anhar / Front Office on 4 Oct 2019
Dear Peter, Thank you for your review and we look forward to have you again at our hotel soon.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The toilet
Stayed 4 nights in Sep 2019
Response from Anhar / Front Office on 4 Oct 2019
Dear Sirs, Thank you for your review. We will look and rectify this situation urgently.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good housekeeping and friendly, helpful staff. There is access to Indian and Chinese food nearby.
Stayed 7 nights in Sep 2019

6/10 Okay

Verified traveller

Budget Stay
Is a budget hotel. Can't expect much. Location wise is good, close to downtown.
Stayed 1 night in Aug 2019
Response from Anhar / Front Office on 4 Sept 2019
Hello, Thank you for your review and we appreciate your feedback. Kindly be advised we take pride in being a budget hotel that allows everyone to enjoy our facilities and provide easy access to top tier private hospital for guest convenience. We have also clearly stated that in our website as well as our booking portal that we are budget hotel. We look forward to have you again at our hotel soon.

6/10 Okay

wong chee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel with a quiet environment and no disturbance.
Stayed 1 night in Aug 2019
Response from loh sh on 19 Aug 2019
Thank for your feed back.

6/10 Okay

MSM, Bandar Baru Bangi

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
A bit run down. Worn out blanket. Only one socket available, need to turn off the tv if you want to charge your phone/laptop
Stayed 1 night in Aug 2019
Response from Anhar / Front Office on 5 Aug 2019
Dear MSM, Thank you for your review and we appreciate your feedback. We will take into account your concern and will act accordingly.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall good for the price and good locatiob
Stayed 1 night in Jul 2019
Response from Anhar / Front Office on 31 Jul 2019
Dear Anonymous, Thank you for your review and we appreciate your feedback. Look forward to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2019
Response from Anhar / Front Office on 28 Jul 2019
Thank you for your review and we look forward to have you again at our hotel soon.

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019
Response from Anhar / Front Office on 11 Jun 2019
Thank you for your review.

8/10 Good

Lim

Liked: Cleanliness, staff & service, room comfort
Overall good.
The hotel just done painting, paint smell a bit strong.Hotel provide water dispenser.Hotel should provide more pillow as 1pillow not enough.Request extra pillow but need extra charge.Parking so far so good but limited parking lot.Overall good, clean and reception (a Chinese long hair staff) friendly. If you prefer a budget hotel,this is a Choice.
Stayed 2 nights in May 2019
Response from Anhar / Front Office on 4 Jun 2019
Dear Lim, Thank you for your review and we appreciate your feedback. We will take into consideration your suggestion and hope to see you very soon.

10/10 Excellent

Nurul Nabilah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Anhar / Front Office on 14 May 2019
Dear Nurul, Thank you for your review and we appreciate your feedback. We look forward to see you again soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No water heating for shower; Can boiled water in room. No toothbrush & toothpaste are given. Air conditioner start to drip water can last night and temperature cannot be adjust to warmer temperature. Tv controller is spoiled
Stayed 3 nights in May 2019
Response from esther / Front Office on 8 May 2019
Thank you for your review and we appreciate your feedback very much. We will improve accordingly and hope that our future service to our customers will be better than today. Thank you again for your review and we look forward to have you again at our hotel very soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Overall OK.
Stayed 1 night in Apr 2019
Response from Anhar / Front Office on 2 May 2019
Thank you.

8/10 Good

Jimmy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to town
Stayed 1 night in Apr 2019
Response from Anhar / Front Office on 18 Apr 2019
Hi Jimmy, Thank you for your comment we appreciate your feedback.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Service good and condition
Stayed 1 night in Mar 2019
Response from Anhar / Front Office on 31 Mar 2019
Dear Anonymous, Thank you for your review and we appreciate your feedback very much. We look forward to have you again at our hotel soon.

8/10 Good

SCP

Liked: Cleanliness, staff & service
I liked the hotel’s location and proximity to key locations in Georgetown. Also it was a cheap and clean alternative to many other 2 star and 3 star hotels. One thing I didn’t like was the fact the TV that came with our room only had one channel and when you tried to switch channels with the remote it would turn off the TV. Free WiFi is always a plus as well.
Stayed 6 nights in Mar 2019
Response from Anhar / Front Office on 31 Mar 2019
Dear SCP, Thank you for your review and appreciate your feedback very much. We will look into the TV issues and will determined the root problem. Thank you again.

8/10 Good

JacQueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Anhar / Front Office on 28 Feb 2019
Dear JacQueline, Thank you for your review and we look forward to have you again at our hotel soon.

6/10 Okay

Jojo, Penang

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Noisy hotel. Fine for short stay.
Stayed 4 nights in Feb 2019
Response from Anhar / Front Office on 13 Feb 2019
Dear Jojo, Thank you for your review and we appreciate your feedback. We apologize for the 'noise' and we regret that it has affected your stay. However, we would like to know where the 'noise' is coming from and have you approached our Front Office Counter which is available 24/7 for assistance. If the noise was made by any of our in-house guest, we will request a security personnel to look into this matter immediately to rectify the situation however if the noise if from the traffic, we will change the room for you to a more quieter room. So far most of the guest prefer to stay in the rooms which overlooks the traffice. Do let us know.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Strategy Location
Stayed 2 nights in Feb 2019
Response from Anhar / Front Office on 2 Apr 2019
Dear Anonymous, Thank you for your review and we appreciate your feedback. We look forward to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Anhar / Front Office on 8 Feb 2019
Dear Anonymous, Thank you for your review and we appreciate your feedback. We look forward to see you again at our hotel soon.

8/10 Good

Mohsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
over all good
All good except ....additional things not provided only 2 cups provided and on demand not given extra 2 cups, no extra tea coffee provided....very much professional persons...but i will reserve it again when go to penang...over all is good
Stayed 3 nights in Feb 2019
Response from Anhar / Front Office on 9 Feb 2019
Dear Mohsin, Thank you for your review and we appreciate your feedback. Kindly be advised that we DO provide additional amenites should the guest request for it. We would appreciate if all request were made to the Front Office and not somebody else for monitoring and follow up purposes. We hope that it is only a miscommunication which does not reflect our service attitude towards our customer and we apologize for the miscommunication. However, thank you for choosing to stay with us and we hope to see you very soon.

6/10 Okay

Sarihan

Stayed 1 night in Dec 2018
Response from Anhar / Front Office on 16 Jan 2019
Dear Sarihan, Thank you for your review and we appreciate your feedback.

8/10 Good

zabidah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
so far ok..staff frendly..but not suitable for muslim because far from halal restaurant..so far so good..near 7e..near phamacy.staff always help when i need their help.
Stayed 3 nights in Dec 2018
Response from Anhar / Front Office on 16 Jan 2019
Dear Zabidah, Thank you for your review and we appreciate your feedback. We hope there's will be more halal restaurant available near our premises for our guest convenience.

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2018
Response from Anhar / Front Office on 3 Jan 2019
Dear Anonymous, Thank you for your rating and we truly appreciate your feedback. Do stay with us again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room condition to rest after full day outside. It will be better if more power sources allocated for guests to use.
Stayed 2 nights in Dec 2018
Response from Anhar / Front Office on 3 Jan 2019
Dear Anonymous, Thank you for your review and we truly appreciate your feedback. We look forward to have you again at our hotel soon.

8/10 Good

norriana

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2018
Response from Anhar / Front Office on 30 Dec 2018
Dear Norriana, Thank you for your reviews and we truly appreciate your feedback. We look forward to have you again as our guest soon.

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2018
Response from Anhar / Front Office on 30 Dec 2018
Thank you for your review. However, we wish to know more why we only deserved 3 star for our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Selesa dan kemas
Stayed 2 nights in Dec 2018
Response from Anhar / Front Office on 31 Dec 2018
Terimakasih atas ulasan anda. Kami mengalu-galukan kedatangan anda pada masa hadapan.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t trust the photo in the advertisement.
The photo showed the room was so clean and space so big. This was very different vs the actual visit.
Stayed 1 night in Dec 2018
Response from Anhar / Front Office on 1 Jan 2019
Dear Sirs, Thank you for your review and we truly appreciate your feedback. Kindly be advised that our photo do provide basic information for the rooms. Kindly let us know which photo has misleading pictures of 'room so clean and space so big' from you point of view. We might consider removing the picture from our web site. We look forward to hear from you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean.. Good service..
Stayed 3 nights in Dec 2018
Response from Anhar / Front Office on 25 Dec 2018
Dear Anonymous, Thank you for your review and we truly appreciate your feedback. Look forward to see you again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2018
Response from Anhar / Front Office on 25 Dec 2018
Dear Anonymous, Thank you for your review and we truly truly appreciate your feedback. However, a more detailed explanation of why we only deserve 3 star during your stay here is most welcome in order for us to improve further.

8/10 Good

Pavithra

Liked: Cleanliness, staff & service, room comfort
Parking
It was good staying in grand inn, I would like to request the management to concentrate in increasing the number of parking lots, the parking is very limited and there isn't any private parking around the hotel area.
Stayed 3 nights in Dec 2018
Response from Anhar / Front Office on 19 Dec 2018
Dear Pavithra, Thank you for your review and we truly appreciate your feedback. It is true that our parking was limited due to present infrastructure that limit our car park expansion. However, we will look into this matter very soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Anhar / FO on 17 Dec 2018
Dear Anonymous, Thank you for your review and we truly appreciate your feedback. Regards

8/10 Good

miah, perak, my

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel which is close to mamak muslim restaurant, 7 Eleven and two pharmacies.
Stayed 1 night in Dec 2018
Response from Anhar / Front Office on 11 Dec 2018
Dear Miah, Thank you for your review and we truly appreciate your feedback. Hope to see you soon. Regards Anhar Arshat Grand Inn Macalister

8/10 Good

Kaniza, Kedah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and the location is good.
Stayed 1 night in Nov 2018
Response from Anhar / Front Office on 30 Nov 2018
Dear Kaniza, Thank you for your comment and we truly appreciate your feedback. Look forward to have you again as our guest in the future.

6/10 Okay

CZ, Kuala Lumpur

Liked: Cleanliness
Disliked: Room comfort
Small room, water heater not hot enough.
Stayed 1 night in Nov 2018
Response from Anhar / Front Office on 30 Nov 2018
Dear CZ, Thank you for your comment and we will look into this matter urgently.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it.
Worth the money spent. Decent room. Clean sheets.
Stayed 1 night in Nov 2018
Response from Anhar / Front Office on 16 Nov 2018
Hello Anonymous, Thank you for your review and we truly appreciate your feedback. We look forward to see you again as our esteemed guest soon.