Outdoor pool, open 7:00 AM to 7:00 PM, free pool cabanas, pool loungers
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Reviews of Swiss-Garden Hotel & Residences, Genting Highlands

3.5 out of 5
Swiss-Garden Hotel & Residences, Genting Highlands
Windmill Upon Hills, Genting Permai, Genting Highlands, Pahang

Reviews

6.8
Rating 10 - Excellent. 24 out of 114 reviews" "
Rating 8 - Good. 42 out of 114 reviews" "
Rating 6 - Okay. 17 out of 114 reviews" "
Rating 4 - Poor. 17 out of 114 reviews" "
Rating 2 - Terrible. 14 out of 114 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Rahamat

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
The worst hotel I have ever stayed. The rooms are too small. There is no place to put the bag. Bathroom has no vanity. Water in the shower floes very slow. No hot water in the sink. Booked a full kitchen but there was no microwave, no pots, no utensils, not even a teaspoon to make tea, what a shame. I would say never book this hotel. I was given room 3333A. This room supposed to be numbered 3334 but the owner does not want to use the No. 4. This room is located after 3333 so I could not find my room. I had to go back to the reception from floor 33 to get a staff to come and show me the room. The staff should have told me when I checked in but they told me nothing.
Stayed 3 nights in Jan 2024

6/10 Okay

Chan

Travelled with family
Disliked: Staff & service, amenities
Check in took about 1hr even when no crowd. Lift is always full and have to wait very long. Floor of the room is dusty and they forgot to put towels and amenities. The balcony door have gap in between and insects come in at night from that gap. Breakfast is bare minimum but the coffee is good. Troublesome to always inform the front desk of ur car plate no every time u go out.
Stayed 2 nights in Dec 2023
Response from Redhuan on 2 Jan 2024
Dear M/M Chan,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,RedhuanDuty Manager

4/10 Poor

Rehnuma

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Redhuan on 2 Jan 2024
Dear M/M Rehnuma,Thank you for taking the time to share your feedback with us regarding your stay at Swiss-Garden Hotel & Residences, Genting Highlands. we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,RedhuanDuty Manager

8/10 Good

Irene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located mid-hill near the town. Many eateries within walking distance. Not too expensive place to stay.
Stayed 2 nights in Sep 2023
Response from Syed Amirul Syafiq on 29 Sept 2023
Dear Ms.Irene,Thank you for taking the time to share your feedback with us. It was a pleasure to be of service to you. We look forward to see you again soon.Regards,Syed Amirul SyafiqDuty Manager

8/10 Good

Zhang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment hotel stay in Genting.
We had stayed here for two nights in two bedrooms room which come with kitchen and living room. The general cleaness is ok. Beds are comfortable. Breakfast buffet was OK, but the egg omelets was not so fresh. So the taste was a bit weird. The hotel is not up at top of Genting Highlands. So need to drive 20 mins in order to reach casino or theme park.
Stayed 2 nights in Sep 2023
Response from Syed Amirul Syafiq on 29 Sept 2023
Dear M/M Zhang,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed your stay especially with the hospitality service that our team delivered. We look forward to your return.Regards,Syed Amirul SyafiqDuty Manager

10/10 Excellent

manoj

Stayed 3 nights in Aug 2023
Response from Syed Amirul Syafiq on 2 Oct 2023
Dear M/M Manoj,Thank you for taking the time to share your feedback with us. It was a pleasure to be of service to you. We look forward to see you again soon.Regards,Syed Amirul SyafiqDuty Manager

8/10 Good

Chow

Stayed 1 night in Jul 2023
Response from Yammunaa Mahendran on 14 Aug 2023
Dear M/M Chow,Thank you for taking the time to share your feedback with us. It was a pleasure to have you at Swiss-Garden Hotel & Residences, Genting Highlands and we hope to see you soon.Regards,Yammunaa Mahendran Senior Front Office Assistant

8/10 Good

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sufi Ahmad on 21 Jul 2023
Dear Ms.Theresa,Thank you for taking the time to share your feedback with us. It was a pleasure to have you at Swiss-Garden Hotel & Residences, Genting Highlands and we hope to see you soon.Regards,Sufi AhmadDuty Manager

4/10 Poor

MD SHAHRIL BIN MD

Disliked: Cleanliness, staff & service
Parking area confusing.
Stayed 2 nights in Jun 2023
Response from Azli Zakaria on 8 Jun 2023
Dear Mr Md Shahril, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards,Azli ZakariaDuty Manager

8/10 Good

Munawar

Overall enjoyable stay
Stayed 4 nights in Jun 2023
Response from Sufi Ahmad on 27 Jun 2023
Dear Mr Munawar, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager

8/10 Good

Abdul Rasyid

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location of this hotel is quite convenient and close to genting premium outlet
Stayed 2 nights in Jun 2023
Response from Syed Amirul Syafiq on 6 Jun 2023
Dear Mr Abdul Rasyid,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed your stay especially with the hospitality service that our team delivered. We look forward to your return.Regards,Syed Amirul SyafiqDuty Manager

6/10 Okay

Ganesan

Stayed 2 nights in Mar 2023
Response from Sufi Ahmad on 11 Apr 2023
Dear Mr.Ganesan,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager

10/10 Excellent

Tuck Chuen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and clean cozy room. Rooftop swimming pool is beautiful. Friendly staff. Will definitely stay again.
Stayed 1 night in Mar 2023
Response from Sufi Ahmad on 16 Mar 2023
Dear Mr Tuck Chuen, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed your stay especially with the hospitality service that our team delivered. We look forward to your return.Regards,Sufi AhmadDuty Manager

10/10 Excellent

Rossan Bunanig

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean and accessible to nearby shopping and eating spots. Staff were helpful and polite.
Response from Sufi Ahmad on 8 Jan 2023
Dear M/M Rossan Bunanig, Thank you for letting us know the highlight of your recent stay at Swiss Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guests and are glad you enjoyed your stay, especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager

2/10 Terrible

Qiang

Stayed 1 night in Dec 2022
Response from Sufi Ahmad on 30 Dec 2022
Dear M/M Qiang, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards,Sufi AhmadDuty Manager

2/10 Terrible

Qiang

Stayed 1 night in Dec 2022
Response from Sufi Ahmad on 30 Dec 2022
Dear M/M Qiang, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards,Sufi AhmadDuty Manager

4/10 Poor

Qiang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
The toilet is not clean in the hotel. The plate was not cleaned very well in the restaurant.
Stayed 1 night in Dec 2022
Response from Sufi Ahmad on 30 Dec 2022
Dear M/M Qiang, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards,Sufi AhmadDuty Manager

6/10 Okay

Yazid

Travelled with group
Disliked: Staff & service
Stayed 4 nights in Dec 2022
Response from Sufi Ahmad on 30 Dec 2022
Dear Mr Yazid, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager

2/10 Terrible

Sandy

Stayed 2 nights in Dec 2022
Response from Sufi Ahmad on 30 Dec 2022
Dear Ms Sandy, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager

8/10 Good

Cherrielyn

Response from Azli Zakaria on 7 Nov 2023
Dear Ms Cherrirlyn,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Azli ZakariaDuty Manager

10/10 Excellent

Siti

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about this hotel. Family friendly. If you bring kids, you can ask for kids cutlery at their restaurant. I will be more than happy if the hotel can provide microwave and basic cutlery in their residence. They do have electric stove but you need to bring your own if you wish to cook.
Stayed 1 night in Nov 2022
Response from Sufi Ahmad on 28 Nov 2022
Dear Ms Siti, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service shortfall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands, and reconsider visiting us again for a much better experience. Regards,Sufi AhmadDuty Manager

8/10 Good

Jenny

Travelled with family
Liked: Cleanliness, staff & service
The restaurant's breakfast has lots of variety. However, some food were cold. Pools above the residential block have lots of kids and the pool water look dirty. The room was clean and satisfactory. Great walking paths outside of the restaurant.
Response from Shahniea Izahal on 2 Nov 2022
Dear Ms. Jenny,Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards,Shahniea IzahalSenior Front Office

10/10 Excellent

Khairil, Shah Alam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Environment is friendly Need improve on staff communication during serve
Stayed 1 night in Oct 2022
Response from Sufi Ahmad on 5 Oct 2022
Dear Mr Khairil,Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards,Sufi AhmadDuty Manager

10/10 Excellent

Hsu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good. The water at kitchen too cold to use.. haha.
Stayed 1 night in Sep 2022
Response from Sufi Ahmad on 5 Oct 2022
Dear M/mHsu, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards,Sufi AhmadDuty Manager

8/10 Good

Theebah

Stayed 1 night in Sep 2022
Response from Sufi Ahmad on 5 Oct 2022
Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager

2/10 Terrible

Edwin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022
Response from Azli on 31 Jul 2022
Thank you for taking the time to share your feedback with us.It was a pleasure to have you at Swiss-Garden Hotel & Residences, Genting Highlands and we hope to see you soon. Regards, Azli Zakaria Duty Manager

2/10 Terrible

Peng Ann

Stayed 1 night in Jun 2022
Response from Azli on 27 Jun 2022
Dear Ms. Ann Pang, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Azli Zakaria Duty Manager

8/10 Good

Lai

Travelled with family
Liked: Cleanliness, staff & service, amenities
facilities ok, good view, but no bathtub. Hard to call grab.
Stayed 2 nights in Jun 2022
Response from Azli on 27 Jun 2022
Dear Mr/Mrs. Lai, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Azli Zakaria Duty Manager

8/10 Good

Firdaus

Stayed 2 nights in Jun 2022
Response from Azli Zakaria on 7 Nov 2023
Dear Mr Firdaus,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Azli ZakariaDuty Manager

4/10 Poor

Chan

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022
Response from Azli on 12 Jun 2022
Dear Mr/Mrs. Chan, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Azli Zakaria Duty Manager

4/10 Poor

kristine

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Book somewhere else
The rooms are quite spacious bad clean. Everything else was quite bad. We had a room on the 31st floor and had to wait for an elevator for 15mins for breakfast and after a 35min wait for checkout we walked all the way down. When we got to breakfast at 9:15 there was no food left. There were no tables, and there were way too many people. It was mayhem. People were getting angry at the staff. We just ate lettuce and boiled rice in the end. And then paid for breakfast somewhere else. While this was going on they were still letting people in and taking payment from the people who didn't have breakfast included. The pool etc were all in a different building which belonged to residences. Which means you have to get the super slow elevator down - go outside - change building, go back up the elevator to the pool. Then you are at a building on holiday where people actually live.
Stayed 2 nights in May 2022
Response from Latifah on 11 Jun 2022
Dear Ms Kristine, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Latifah Mohd Nor Duty Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
The room come unprepared even though check in at 9pm. The in-room telephone is not functioning and reception call line always unattended.
Stayed 2 nights in May 2022
Response from Latifah on 11 Jun 2022
Dear Guest, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Latifah Mohd Nor Duty Manager

2/10 Terrible

Pan

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Book Must Careful
When book time show apartment photo but reach is 1 room photo. Se more with kid. Worst trip
Stayed 2 nights in Apr 2022
Response from Azli on 7 May 2022
Dear Mr/Mrs, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Azli Zakaria Duty Manager

4/10 Poor

Napoleon

Stayed 1 night in Apr 2022
Response from Azli on 7 May 2022
Dear Mr/Mrs, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Azli Zakaria Duty Manager

8/10 Good

Razali, AMPANG

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at 15th floor. To my suprise the window can be fully opened without lock. My 5yrs old boy already opened the window to feel the Coolness of the morning breeze.!!!! A very Heart stopping moment for us parent!
Stayed 1 night in Apr 2022
Response from Azli on 24 Apr 2022
Dear Mr. Razali, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Azli Zakaria Duty Manager

8/10 Good

Juncong Jonathan, Singapore

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Rooms are spacious
Stayed 1 night in Jan 2022
Response from Latifah Mohd Nor on 30 Jan 2022
Dear Mr Juncong, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again. Regards, Latifah Mohd Nor Duty Manager

6/10 Okay

Lucinda

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Latifah Mohd Nor on 14 Jan 2022
Dear Ms Lucinda, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again. Regards, Latifah Mohd Nor Duty Manager

4/10 Poor

Siti Aisah binti

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
1k/night, but the service like no star hotel.
Not a pleasant experience. I checked in, no towel provided. No towel, no face towel, no floor mat. careline difficult to reach, after soooo many trial dial, then the towel arrived at the door. But still, no face towel or floor mat. toilet it smelly, outside very noisy, can hear the neighbours yelling and shouting. Drunken i guess. The sliding door at balcony lock did not function. Very dangerous to kids. I am shocked with the service i received compared to the priced i paid almost 1k per night. Will never come again in the future.
Stayed 1 night in Dec 2021
Response from Latifah Mohd Nor on 14 Jan 2022
Dear Ms Siti Aisah, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Latifah Mohd Nor Duty Manager

10/10 Excellent

Ooi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
It was amazing. clean and nice place. Suggest to improve the breakfast more delicious
Stayed 3 nights in Nov 2021
Response from Latifah Mohd Nor on 14 Jan 2022
Dear Mr/Ms Ooi, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Latifah Mohd Nor Duty Manager

8/10 Good

Amitabh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and views from the hotel
Stayed 2 nights in Oct 2021
Response from Latifah Mohd Nor on 21 Nov 2021
Dear Mr Amitabh, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Latifah Mohd Nor Duty Manager

8/10 Good

Hafidz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Rhusdi on 30 Jan 2021
Dear Guest, Thank you for taking the time to share your feedback with us. It was a pleasure to have you at Swiss-Garden Hotel & Residences, Genting Highlands and we hope to see you soon. Sincerely, Rhusdi Abd Rashid Rooms Division Manager

10/10 Excellent

Helmi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from RA on 8 Sept 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Sarah How

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from RA on 8 Sept 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Chan Choo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from RA on 8 Sept 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 Poor

M Aizuddin

Travelled with family
Disliked: Staff & service, property conditions & facilities
Reception was rude. hotel management agreed to do birthday setup, but on the day, hotel blame us. the bell boy Rosli very good.
Stayed 1 night in Jul 2020
Response from Azli Zakaria on 7 Nov 2023
Dear Mr M Aizudin,Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards,Azli ZakariaDuty Manager

8/10 Good

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Azli Zakaria on 7 Nov 2023
Dear Mr Lee,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Azli ZakariaDuty Manager

10/10 Excellent

MOHD SHAHRIL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Azli Zakaria on 7 Nov 2023
Dear Mr Mohd Shahril,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Azli ZakariaDuty Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Azli Zakaria on 7 Nov 2023
Dear Mr//Ms,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Azli ZakariaDuty Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Amenities
Staffs in general, not too skillful. Not able to find out my booking with breakfast. Take long time until I can show proof. Breakfast place is no good. Foods are terrible. Won't consider to stay this hotel again
Stayed 1 night in Feb 2020
Response from Wi Lin on 23 May 2022
Dear Mr/Ms, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Wi Lin Duty Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from Azli Zakaria on 7 Nov 2023
Dear Mr/Ms,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Azli ZakariaDuty Manager