Outdoor pool, pool umbrellas, pool loungers
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Reviews of Greenleaf Hotel Gensan

4 out of 5
Greenleaf Hotel Gensan
San Miguel St. cor. J. Catolico St, General Santos

Reviews

8.8

Excellent

Rating 10 - Excellent. 50 out of 90 reviews" "
Rating 8 - Good. 25 out of 90 reviews" "
Rating 6 - Okay. 10 out of 90 reviews" "
Rating 4 - Poor. 3 out of 90 reviews" "
Rating 2 - Terrible. 2 out of 90 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
classy hotel
friendly and hospitable staff great pool location - near resto where breakfast is served big rooms walking distance from SM classy
Stayed 1 night in Nov 2023

10/10 Excellent

Mphatso, olathe

Stayed 5 nights in Oct 2023
Response from Rose on 7 Nov 2023
Dear Valued Guest, Magandang Gensan! Thank you for staying with us and thank you for your feedback. Looking forward to be of service with you again. Thank you and best regards, Reservations

10/10 Excellent

Timothy

Stayed 1 night in Jun 2023
Response from Rose on 7 Jul 2023
Dear Valued Guest, Magandang Gensan! Thank you for staying with us and thank you for your feedback. We appreciate your kind words. Looking forward to be of service with you again. Thank you and best regards, Reservations

8/10 Good

Craig

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked: comfortable bed, working A/C, nice size room, good breakfast buffet, friendly staff, airport shuttle I didn't like: that I had to ask for an iron, very loud disruptive party next door to me that kept me awake for several hours!, that I requested 2 bottles of water from the front desk...and never received them, that the fitness room was so limited.
Stayed 2 nights in May 2023
Response from Rose on 16 May 2023
Dear Valued Guest, Magandang Gensan! Thank you for staying with us and thank you for your feedback. Our sincere apologies for the inconvenience you had experienced during your stay. Rest assured that your comments will be noted and actions will be taken. Thank you and best regards, Reservations

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel experience
Excellent service and amenities!
Stayed 4 nights in Apr 2023
Response from Rose on 19 Apr 2023
Dear Valued Guest, Magandang Gensan! Thank you for staying with us and thank you for your feedback. We appreciate your kind words. Looking forward to be of service with you again. Thank you and best regards, Reservations

2/10 Terrible

Daryl

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worse service, at the airport they told me the tickets i paid for on expedia is canceled and made me buy new tickets. I want my money back from expedia
Stayed 6 nights in Feb 2023
Response from Rose on 9 Mar 2023
Dear Valued Guest, Magandang Gensan! Thank you for staying with us and thank you for your feedback. Our sincere apologies for the inconvenience you had experienced during your stay. Rest assured that your comments will be noted and actions will be taken. Thank you and best regards, Reservations

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel that it was the nicest place in general Santos of the four I stayed was by far the nicest most comfortable quiet we will be staying there again would recommend
Stayed 3 nights in Feb 2023
Response from Rose on 22 Feb 2023
Dear Valued Guest, Magandang Gensan! Thank you for staying with us and thank you for your feedback. We appreciate your kind words. Looking forward to be of service with you again. Thank you and best regards, Reservations

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth the value, top of the line service.
Stayed 1 night in Jan 2023
Response from Rose on 14 Jan 2023
Dear Valued Guest, Magandang Gensan! Thank you for staying with us and thank you for your feedback. We appreciate your kind words. Looking forward to be of service with you again. Thank you and best regards, Reservations

10/10 Excellent

Merlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from ROSE on 8 Nov 2022
Dear Valued Guest, Magandang Gensan! Thank you for staying with us and thank you for your feedback. Our sincere apologies for the inconvenience you had experienced during your stay. Rest assured that your comments will be noted and actions will be taken. Thank you and best regards, Reservations

10/10 Excellent

EINSTEIN

Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free shuttle to and from ariport Courteous and helpful staff
Stayed 2 nights in May 2022
Response from Rose on 11 Jun 2022
Dear Valued Guest, Magandang Gensan! Thank you for staying with us! It's our pleasure to serve you. Looking forward of seeing you again! Thank you and best regards, Reservations

10/10 Excellent

Rieza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to shopping great location. Hotel is well maintained. Staff is awesome. Breakfast buffet included all food was delicious. They offer airport transfer. Have stayed here several times will continue in the future.
Stayed 1 night in Mar 2022
Response from ROSE on 30 Mar 2022
Dear Ms. Rieza, Magandang Gensan! Thank you for staying with us at Greenleaf Hotel. Thank you for your positive feedback. It is our pleasure to serve you. Looking forward to be of service with you again! Thank you, Rose

6/10 Okay

gary

Travelled with family and small children
Liked: Staff & service
The property had been in covid lockdown, until about a month ago according to the staff, so maintenance in our room was poor. The carpet was dirty and the room had a bad mildew smell. We toughed it out because we were not in the room but to sleep. Overall the appearance and atmosphere, the location and service is great! I was pleased with the dining, good food and friendly staff! Would come here again as this is one of the finer hotels in the area.
Stayed 3 nights in Mar 2022
Response from ROSE on 30 Mar 2022
Dear Ms. Rieza, Magandang Gensan! Thank you for staying with us at Greenleaf Hotel. Thank you for your feedback, this will be discussed by our management together with our Housekeeping Department. Rest assured that we will continue to enhance and maintain the hotel. It is our pleasure to serve you. Looking forward to be of service with you again! Thank you, Rose

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2020

10/10 Excellent

cristine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Feisan on 3 Mar 2020
Dear Valued Guest, Magandang Gensan! Thank you for staying with us! It's our pleasure to serve you. Looking forward of seeing you again! Thank you and best regards, Reservations

10/10 Excellent

Nilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent breakfast and service. Highly recommended!
Stayed 2 nights in Dec 2019
Response from Feisan on 29 Dec 2019
Dear Valued Guest, Magandang Gensan! Thank you for staying with us! It's our pleasure to serve you. Looking forward of seeing you again! Thank you and best regards, Reservations

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was very courteous, professional and the room I stayed in was impeccable.
Stayed 2 nights in Dec 2019
Response from Feisan on 29 Dec 2019
Dear Valued Guest, Magandang Gensan! Thank you for staying with us! It's our pleasure to serve you. Looking forward of seeing you again! Thank you and best regards, Reservations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Feisan on 26 Dec 2019
Dear Valued Guest, Magandang Gensan! Thank you for staying with us! It's our pleasure to serve you. Looking forward of seeing you again! Thank you and best regards, Reservations

6/10 Okay

Jake, Gensan

Travelled with family
Liked: Cleanliness, property conditions & facilities
My wife and I have stayed at this hotel a few times. The first time it was excellent and each time after that has been less so. The first time we stayed there we were able to book a King Suite. Never again has that been available. I contacted them as to why only the Deluxe room and the Executive twin rooms were the only ones that are ever available. It turns out that of the 6 rooms they have, they only have 4 of the really good rooms in all of the hotel! The hotel describes itself as a "4 Star Luxury Hotel", yet only 4 rooms of the 111 rooms at this hotel are really luxury rooms. They said if I wish to book one of the really good rooms I would have to contact them directly way in advance to see if any are available. Keep in mind the prices of ALL them rooms are definitely "luxury" prices! This last stay, the "secure internet" did not work, no matter how many times I called and got a new password. So no "secure" business could be conducted via my laptop. The "free" internet did work, and the speed was pretty fast (about 12-14 Mbps). So I could browse the internet and watch my programs. The in-room menu is somewhat limited but the food is good, provided they have what you want. As is ALWAYS the case, I always choose something they say the don't have, and this time was no different. In their defense, this has happened to me in just about every restaurant I have ever eaten at in all of the Philippines. Their breakfast buffet is always great. For the price, it could be better!
Stayed 1 night in Nov 2019

10/10 Excellent

Isagani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Feisan on 1 Dec 2019
Dear Valued Guest, Magandang Gensan! Thank you for staying with us! It's our pleasure to serve you. Looking forward of seeing you again! Thank you and best regards, Reservations

8/10 Good

Alex

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019
Response from Feisan on 14 Oct 2019
Dear Valued Guest, Magandang Gensan! Thank you for staying with us! It's our pleasure to serve you. Looking forward of seeing you again! Thank you and best regards, Reservations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Feisan on 23 Aug 2019
Dear Valued Guest, Magandang Gensan! Thank you for staying with us! It's our pleasure to serve you. Looking forward of seeing you again! Thank you and best regards, Reservations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting family
Stayed 3 nights in May 2019
Response from Feisan on 29 May 2019
Dear Valued Guest, Magandang Gensan! Thank you for staying with us! It's our pleasure to serve you. Looking forward of seeing you again! Thank you and best regards, Reservations

6/10 Okay

Curtis

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Run down hotel, over- rated, & over priced.
This property is in desperate to immediate refurbishment and repairs for once WAS. a fine hotel. This includes stained carpets in our room , rusting bathroom fixtures , a broken hot tub ( stayed there a year ago it was “broken”, broken stairs in the pool with wood fixtures on the sides missing and totem off. The gym has machines not working. Unfortunately this hotel is completely being not properly maintained . The service has also taken a turn for the worse, the pool attendants were border line rude and outright careless , no smiles , not helpful. The young man at the front desk shrugged his shoulders and turned his back on me when I asked a simple question. We ordered white wine cocktail before going out and it was warm, still appeared on the bill at checking out ( even after making a complaint about it )...?...poor service by the guest manager..Overall a disappointment..
Stayed 5 nights in May 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The location was perfect because it is just across a mall. The room is not clean. there's an underwear tag you can find under the curtains by the windows, broken mirrors and thick dust on the sides of the bed. Infact i got sick because of the allergy.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Feisan on 21 Apr 2019
Dear Valued Guest, Magandang Gensan! Thank you for staying with us! It's our pleasure to serve you. Looking forward of seeing you again! Thank you and best regards, Reservations

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place
Stayed 1 night in Apr 2019
Response from Feisan on 21 Apr 2019
Dear Valued Guest, Magandang Gensan! Thank you for staying with us! It's our pleasure to serve you. Looking forward of seeing you again! Thank you and best regards, Reservations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and location from shopping and eating places
Stayed 3 nights in Mar 2019
Response from Feisan on 4 Apr 2019
Magandang Gensan! Thank you for staying with us! It's our pleasure to serve our guests. Looking forward of seeing you again!

8/10 Good

Mark Allan N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

RODERICK

Liked: Staff & service
Average hotel not 4 stars!!!
Stay is average. It doesn’t feel like a 4 star hotel.
Stayed 1 night in Dec 2018

8/10 Good

rayfromcorpus, Corpus Christi

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Definitely the best in General Santos City. Needs a little updating, especially the carpet. But overall, very nice. Staff was very very friendly and helpful. Appeared very clean and good location, right next to the SM mall.
Stayed 3 nights in Nov 2018

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the cheapest hotel but very nice if you wish to spend the extra money
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Wonderful hotel, decent food not great but amazing shower and bathroom etc.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Jocelyn, Los angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel will recommend, across the street from sm market
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay.
Stayed 1 night in Sep 2018

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good, but with one disgusting BUT..
We booked 2 rooms, traveled with small kids & therefore had yayas with us, including a driver who stayed in a different place. We asked the attendants at the breakfast area if my maids could use the 2nd breakfast slot (i was alone in the room with 2 breakfast slots paid) for 1 day & they agreed. I asked again if it was ok if both my maids ate for one day and they refused (coz they have to put it in a report). I mean, really? What difference does one PAID meal make when all those food gets to waste anyway? Your people follow rules without thinking outside the box & disregard for humanity. Fast forward, i sent my driver instead to eat since my maids felt uncomfortable. He got an outright NO. Just because they’re humble workers, they get that treatment. Nice stay, but it felt dirty with how my 2 maids & driver got treated in the breakfast area. They deserved the respect just like any other human being needing to eat. Fix that treatment please. Watch your actions... they could be offensive.
Stayed 2 nights in Apr 2018

10/10 Excellent

Ian paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice stay ,close to shopping malls

6/10 Okay

Awei, Manila

Disliked: Cleanliness
Vying to be the Best
Greenleaf vyes to be the best hotel in General Santos City. It seems to position itself between being a boutique hotel and a business hotel. Rated 4 stars, it is also somewhat the priciest accomodation in town. Nestled at the heart of the City, it is only a stone throw away from a major shopping mall and is accessible from any direction. It has ample parking spaces but not when there are event being held at the function rooms. The lobby tries to be grand and imposing but lacks that grandiose character. The staff are helpful but not entirely proactive, except for the welcoming security and butlers. Checking in is simple enough without much of a hassle. Your bags, when needed get whisked up to your room by bellservice. Getting to the upper floors is another story. Seems that there are only two elevators and only one of them works most of the time. For a hotel this size, the elevators were pretty much on the small size and waiting time is disconcerting specially when your in a hurry to get to the toilet. The rooms are well designed with earth colors making the ambiance calming. The smaller items get the best the rooms, like inaccessible power outlets, low quality amenities (relative to the room prices) and insufficient cleaning or maintenance. Then the room has this aquarium type of bathroom where a smoke glass can be opened up to let light in. Many hotels have this feature to spice things up but Greenleaf’s failure is with the type of blinds they used.
Stayed 1 night in Apr 2018

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greenleaf Greatstay
My future wife Josephine and I were very happy with our stay, the service, comfort, and location we will certainly be staying with you again, Thank you Henry and Josephine Hickey

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a beautiful hotel and convenient to go places. The only complain we have is the breakfast crew wasn't very pleasant. The receptionist tried to help took our order for lunch but forgot to tell the cook so we wait for almost an hour before we got our food. We said something and they make it up the next time. We had a farewell party at the pool and everyone was happy.
Stayed 2 nights in Mar 2018

10/10 Excellent

Wynnona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Feb 2018

2/10 Terrible

Richard

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Worst hotel ever ...
Hotel staff customer service is no good at all. Pretty much they just don’t care. Service is not this hotels priority. I will not be staying there again or any other affiliated hotels. You should drop there star rating to 1
Stayed 1 night in Oct 2017

10/10 Excellent

Bart Jan

Liked: Staff & service, property conditions & facilities, room comfort
Almost Hilton quality but on a bargain
General Santos is just another provincial city in the Philippines or even just another city with spacious streets in Asia, it is nice that the sea and some kind of beach is on the edge of the city and walking distance from the hotel. The hotel is next to SM mall, next to the Pacman gym and next to a fancy seafood restaurant. They provide an airport shuttle and if you take a local bus that bus knows where to drop you off. The hotel is considered expensive when you compare it with prices for accommodation in the Philippines but compared with hotels worldwide it is affordable for what you get. I stayed in a 2 queens room with its own little garden these are situated on a lower floor. Since one can open the door and there is a real airco and there are carpets the rooms can smell musty because the outside air is humid and musty. Service at reception is endearing and the girls did their best to give my directions and a bellboy did too much. The carpet was not vacuumed but service levels are high in the Philippines. I enjoyed the breakfast buffet which offers a wide spread, the gym has free weights and a cable machine, elypticals and treadmills. The swimming pool looked nice but was mostly used by children, There are restaurants inside the hotel and outside. Events are organized in the hotel as well as birthday parties and weddings.
Stayed 4 nights in Oct 2017

8/10 Good

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2017

8/10 Good

Jeffrey, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Gensan
our hotel room was great, we could not check in until 2pm but we were upgraded to a 1 bedroom suite at not extra charge! everything was very good. food always good, the hotel staff is very good! I will always come back to this Hotel when in Gensan.
Stayed 2 nights in Sep 2017

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in GenSan
Stayed for 2 nights with 3 teens for a business trip. Our room was awesome as it has glass windows from floor to ceiling and a small patio overlooking the mall across the street from the hotel. I appreciate the font desk immediate assistance when I didn't like the first room they gave me that had a walled window... breakfast was great, I love the omelet station. Kids enjoyed the pool...all the staff were very friendly and always want to help...had dinner with employees and food (boodle fight) was ok. Hotel has a 5 star appeal to it...would stay again when visiting the area.
Stayed 1 night in Jul 2017