Terrace/patio

Reviews of Muhsin Villa

2.5 out of 5
Muhsin Villa
43 Lighthouse St, Galle, SP

Reviews

8.4

Very good

Rating 10 - Excellent. 8 out of 19 reviews" "
Rating 8 - Good. 8 out of 19 reviews" "
Rating 6 - Okay. 2 out of 19 reviews" "
Rating 4 - Poor. 0 out of 19 reviews" "
Rating 2 - Terrible. 1 out of 19 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

PJ

Travelled with group
Disliked: Staff & service, property conditions & facilities
Very run down and basic
Possibly the smallest room Ive ever stayed in. Bed was comfortable. Furniture was old and in poor shape, stained lampshade on the tiny desk. Glass door to bathroom so all light flooded thru there. Curtains did not meet in the middle in the bedroom. Bathroom was designed as a wet room, no shower curtain, awkward tiny 1cm "step" between toilet and shower. Kept falling over it. Windows and glass shelf in bathroom were very dirty. Tiled floor in bathroom very slippery when wet no mat provided. Ceiling fan in bedrroom rattled and wobbled. Air Conditioning worked well. The "roof terrace" was broken and dirty, two hammocks hung there in shreds. The pictures shown on hotels.com bear no resemblance to current reality. I do NOT recommend this property.
Stayed 2 nights in Jan 2022

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Great staff, super helpful and very pleasant. Room itself wasn’t exactly what we were expecting, but that’s okay. Great location.
Stayed 1 night in Dec 2019
Response from Zahir on 4 Jan 2020
Thank you very much for the kind and thoughtful review left and it was pleasing to hear that you have had a blast at ours. Best wishes from the entire team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location to explore Galle fort, friendly approachable staff
Stayed 2 nights in Oct 2019
Response from Zahir on 16 Oct 2019
Thank you for the review left. As it has come anonymous I cannot comment further on the experience but its delightful to hear that we have done our job.

8/10 Good

S M Toufiqul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from ZAR on 4 Jul 2019
Thank you Toufiqul for the review left and it was great to have you with us. Best wishes

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Very convenient spot in the fort
Stayed 2 nights in Mar 2019
Response from Zar on 19 Mar 2019
Thank you for your thoughts left and it is a pleasure to see that you have had a fine time at ours. Best wishes

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant in every way
A most pleasant stay just inside the fort. Easy to walk the fort area and check out the city as well.
Stayed 2 nights in Feb 2019
Response from Zahir on 16 Feb 2019
Thank you Marcia for the remarks left and your motivation is what has made us whom we are now. Best wishes from the entire team

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
PERFECT location, right in the heart of the fort. Friendly staff always available to help with whatever is needed. Comfortable beds. Quiet rooms.
Stayed 4 nights in Jan 2019
Response from Zahir on 21 Jan 2019
Thank you for your kind remarks left.Unfortunately I could not distinguish the reviewer as we had some fine Expedia experiences lately where everyone I suppose had a satisfactory stay. Best Wishes from the team.

2/10 Terrible

Jonas

Disliked: Staff & service
They transferred us to a bad hotel
Whenever you look for a hotel for your stay, you browse every possible hotel until you find the one you want to stay at. Then imagine that the hotel you booked transfers you to another hotel, one that you discarded while browsing. Giving you a “ocean view” room, with no, or minimal, ocean in sight.. this is what Muhsin Villa decided to do with our reservation. They moved us to a hotel called Sunset Fort, a horrible hotel, away from the fort center, a hotel we would never have booked. Very disappointed!! On top of that, we paid more for the room at Muhsin that we never got than the room rate is at Sunset Fort. We would never book Muhsin again!
Stayed 1 night in Jan 2019
Response from Zar on 8 Jan 2019
Thank you for the review left and this reviews is extremely shocking and saddening to see after all what we did to them. At Muhsin Villa we do not have any ocean views neither we have advertised as such.Only thing whats true of this review is, true after talking to the Guests we moved them to Sunset Fort and upon their presence there the first words of the lady was "WOW" .They were praising us and said wonderful stuff of the room we have upgraded.Our room would not have a Kettle but the room they stayed had.Our rooms do not have private balconies but their one did.We even arranged them a free breakfast to be provided.Its saddening to hear as its a fact that right away from the balcony you can sight the Sun Set and the ocean.After all the moving done personally by us and a refreshing beverage we took them there upon their consent. The worst thing is we even arranged a car for free to Weligama for them to be dropped off as they were acting so nice with us.We have never done so much to a Guest I suppose and all these were taken humbly and they appreciated all alot and to see this review thrown is saddening and heart breaking.Probably the first review we got in this range after doing this many complimentary things with great appreciation and then later a back stab. Customer has the right to criticize but we never expected this review at all rather was expecting a Super review from them for the free transportation arranged along with all the other offers and upgrades. This review actually saved me in a way as I cannot assume the dissatisfaction if they would have been hosted at Muhsin Villa if with all the upgrades the barrage of complaints thrown. Your constructive criticism always helps us and thats how we are in this position today and Best wishes from the entire team.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Perfect place to stay in the centre of the fort. Great value for money and lovely roof terrace with hammocks for relaxing in the evening
Stayed 1 night in Oct 2018
Response from Zar on 1 Nov 2018
Thank you Scott for the review left and is great to see that you have thoroughly enjoyed your stay. Best wishes from the team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from zar on 19 Oct 2018
Thank you for leaving your rating and the score shows your extreme satisfaction. Best Wishes from team

10/10 Excellent

Prasann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay at Muhsin Villa
The stay at Muhsin Villa was amazing. Check-in was super fast. We stayed here for 2 nights. Souad and Zahir were great hosts. I had nice chat with Zahir. Breakfast was good too. The best thing about this place is the location. It is at the center of the fort. Just opposite to Deco on 44. We really enjoyed the stay here. Room was clean. We got hot water in the shower. Nothing to complain of the price we pay. It is completely value for money.
Stayed 2 nights in Oct 2018
Response from Zar on 16 Oct 2018
Thank you Prasann for your remarks on us and its really a motivational encouragement to us.It was one fine expedia experience we had by having you being new to the platform. Best Wishes

10/10 Excellent

Samira, Morocco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff and the location was exactly the hub of the Fort. Scrumptious Breakfast.Was a fine experience.I would recommend this place to my friends.
Stayed 1 night in Sep 2018
Response from Zar on 29 Sept 2018
Thank you for staying at Muhsin Villa and for your thoughtful comments and to be the first from expedia to leave a feedback on us. Best wishes

8/10 Good

Helene, Singapour

Liked: Cleanliness, staff & service, room comfort
Hotel très bien situé au centre du Fort de Galle et le personnel est très souriant et sympathique. La chambre est très correcte avec moustiquaire, wifi qui fonctionne et AC, mais on aurait apprécié que le ménage soit fait entre deux nuits pour le prix (qui s’explique je pense par l’emplacement). En résumé un hôtel à l’emplacement pratique pour une nuit à Galle.
Stayed 2 nights in Feb 2019
Response from Zahir on 12 Feb 2019
Thank you very much for you kind review left. Kindly note that this Guest was upgraded to the Master Bedroom for free instead of the twin room they booked as a courtesy. Kindly note that we do not enter any Guest's room without their permission for any reason and cleaning will be done only upon request or every 2 days and that if the Guest gives the permission only.Many Guests do not like anyone entering their rooms as their important belongings could be everywhere.So please do a pre arrangement if you need the room to be cleaned after one day of staying as this could be done seamlessly. People who stay with us for a lengthy number of nights we do let them know upon checking in to let us know when they need the room to be cleaned where many let it pass some request every 4 days or they will only ask for new towels and linens to be changed. This could be done by talking to one of our staff. Best wishes.

8/10 Good

HIROKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Villaです。
ご主人は親切。移動サービスについて相談したところ、しっかりアレンジしてくれたし、感じの良い方(日本語は不可)。立地は中心部でロケーションも良い。WiFi接続環境も良い。部屋も清潔。シャワーやトイレも十分使える。コスパを考えれば不快感・不満点は全くない。施設自体含む全体的な古さ・アメニティーの簡素さなど細かい点が気になる方は、コストかけてホテルにするべき。そもそもVilla宿泊に向かない方だと思いますので。
Stayed 1 night in Feb 2019
Response from Zahir on 8 Feb 2019
Thank you Hiroki for staying with us and I am not sure how the interpreter translated things to me, but I am pretty sure that you had a fine time at ours and hope your conference went well as well in Colombo. Best wishes

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Zahir on 26 Jan 2019
Thank you fro the rating left. Best Wishes.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, location!
My room was in a good condition, hot water, ac and very clean and smell so goood! Excellent location. Helpful staff
Stayed 1 night in Jan 2019
Response from Zahir on 26 Jan 2019
Thank you very much for the review left and I am so sorry as again I have got no clue of the person who did the booking as the review has come anonymous where we used to have very fondful Guests through Expedia recently which is a pleasure. So thank you immensely for the review left and Best wishes. Regards

8/10 Good

Kati

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018
Response from zar on 6 Nov 2018
Thank you for staying at Muhsin Villa. Best Wishes

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Zar on 15 Oct 2018
Thank you for the rating placed and for the encouragement.Best Wishes from the entire team of Muhsin Villa

8/10 Good

Jeroen, Rotterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a central location @ Galle old fort
I give these ratings based on the price I paid for the stay (approx EUR 25/pppd)
Stayed 1 night in Oct 2018
Response from Zar on 13 Oct 2018
Thank you for the feedback and it was a great experience having you with us, Best wishes