Dear Cheng Cheng,Thank you for taking the time to write us a detailed review about your experience at the parking lot.Our hotel building was recently renovated (2018-2019) and has had the facilities updated to reflect the modern hotel and services that we aim to provide to our guests. However the carpark is a remnant of the previous hotel and is old-fashioned. We will take your review into consideration and we will do our best to implement signs to help the non-japanese speakers. Thank you again for your valuable feedback, we hope to see you again in the future !

Dear Amit,We are very sorry that the room was not to your liking.In our hotel, the queen beds are 20 cm (8 inches) larger than a standard double bed but the length is the standard length for Japan beddings. It may be shorter than other countries. The queen rooms size is 17. For a wider room, we recommend to book our Twin rooms.We hope to see you again in the future,

この度は当ホテルにお泊まりいただき、誠にありがとうございます。 ホテルでの時間を快適にお過ごし頂けたようで、ホテルスタッフとしてこれ以上嬉しいことはございません。 ぜひまた福岡にお越しの際には、お気軽に当ホテルやバーにお立ち寄りくださいませ。

Dear Wei Ping,Thank you for taking the time to review your stay at The Lively Hakata. Our hotel building was recently renovated (2018-2019) and has had the facilities updated to reflect the modern hotel and services that we aim to provide to our guests. However, it is true that there are some remnants of the previous hotel (air conditioning). We hope to see you again in the future.

この度は当ホテルをご利用いただき誠にありがとうございます。ご貴重なお時間の中、ご意見をいただき重ねてお礼申し上げます。しかしながら、設備面におきましては、ご不便な思いをおかけし申し訳ございません 。少しでも快適な滞在体験をご提供できるよう設備面はもちろん、サービス面・備品等の拡充を計画しおります。 次回またご利用いただける機会がございましたら、改善を感じて頂けるよう運営させていただきます。改めまして、この度はご利用いただき誠にありがとうございました。またのお越しをスタッフ一同心よりお待ちしております。

We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

Thank you very much for staying with us.We really appreciate to you for giving us maximum point of review.As you mentioned, we actually had to accept check-in only after 3pm strictly due to unexpected large number of reservations everyday.We will try more our best to be able to provide well personalized service with much flexibility.Thank you very much!

この度は当ホテルをご利用いただき誠にありがとうございます。また高評価をありがとうございます。ご滞在中は快適にお過ごしいただけましたでしょうか。またご利用いただける際には、新たな発見をご提供できるよう、またのお越しをスタッフ一同心よりお待ちしております。改めましてこの度はご利用いただきありがとうございました。

Thank you for your stay and your comment. We are glad that you like our hotel and enjoyed your stay here We will do our best to provide a better service. Looking forward to welcoming you again.

Dear Mr Yoshika, Thank you for taking the time to write us a comment. We deeply apologize for the failure of our staff to make your stay pleasant. We are glad to hear that you enjoyed our facilities and our breakfast. We will strengthen our training standards moving forward, so that our staff can provide a more pleasant experience for you, should we have the pleasure of receiving your business again. We offer our kindest gratitude to you for this valuable feedback. Front Desk Isabelle

この度は当ホテルにお泊まりいただき、また、レビューを頂きありがとうございます。 より快適な滞在体験をご提供できるようサービス面・備品等の拡充を計画しおります。 次回ご利用時には新たな発見をご提供できるようまたのお越しをスタッフ一同心よりお待ちしております。 この度は、ご利用いただき誠にありがとうございます。

この度は当ホテルにお泊まりいただき、誠にありがとうございます。 ホテルでの時間を快適にお過ごし頂けたようで、ホテルスタッフとしてこれ以上嬉しいことはございません。 ぜひまた福岡にお越しの際には、お気軽に当ホテルやバーにお立ち寄りくださいませ。

We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel!

この度は当ホテルにお泊まりいただき、誠にありがとうございます。 ホテルでの時間を快適にお過ごし頂けたようで、ホテルスタッフとしてこれ以上嬉しいことはございません。 ぜひまた福岡にお越しの際には、お気軽に当ホテルやバーにお立ち寄りくださいませ。

Thank you so much for taking the time to write us such a nice review. Our hotel opened in July 2019, but the building that we are situated in is a renovated building. The air conditioning/heating system in the building is the same as the hotel that was previously here and does not allow for individual control of the temperature from the guest rooms, and we deeply apologize for any inconvenience caused by this. We hope that if you come to Fukuoka again in the future, that you will choose to stay with us again. Best regards,

Thank you so much for taking the time to write us such a nice review! We are glad you like our convenient location and overall cleanliness of our facilities. Our staff works hard to provide quality service, thank you for appreciating that. Best regards, The Lively Hakata Fukuoka

この度は当ホテルをご利用下さりありがとうございます。今後ともよろしくお願い致します。

Thank you for taking the time to leave us a review. We’re glad that you are enjoying our location in the heart of Nakasu! Best regards

Thank you very much for your reviews of your stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the room that updating. With much appreciation,

Thank you very much for staying our hotel and honest feedback. We greatly appreciate your comments about the aspects of our service that need updating. We look forward to see you again!

この度は当ホテルをご利用くださいありがとうございます。また貴重な評価頂きありがとうございます。 今後ともよろしくお願い致します。

この度は貴重なレビューを頂き、またそのためのお時間を頂きありがとうございます。 お客様のレビューを元にサービス向上を目指して参りますので、これからも皆様に愛され、選ばれるホテルであるよう、施設にもサービスにも、さらなる向上を目指してまいります。またのお越しを、スタッフ一同、心よりお待ち申し上げております。

Thank you very much for taking the time to review your stay with us. We are glad you liked our staff and the convenient location. We look forward to welcoming you back to our hotel in the future!

Thank you so much for taking the time to write us such a nice review! We are glad you like our convenient location and overall cleanliness of our facilities. Our staff works hard to provide quality service, thank you for appreciating that! We hope to see you in the future again!

Thank you so much for taking the time to write us such a nice review, and giving us a perfect rating! We are glad you like our convenient location. We hope to see you in the future again!

Thanks to valued feedback from guests such as yourself, we have changed out water policy from February 2020. We now refill the water bottles in all of the rooms everyday. Thank you for your feedback. We hope to see you in the future again!

この度は貴重なレビューを頂き、またそのためのお時間を頂きありがとうございます。 これからも皆様に愛され、選ばれるホテルであるよう、施設にもサービスにも、さらなる向上を目指してまいります。またのお越しを、スタッフ一同、心よりお待ち申し上げております。

Thank you very much for your review of your stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the room that need updating. With much appreciation,

Thank you very much for staying with us at our hotel. We deeply apologize that we were not able to provide you with a satisfying experience here. We will work hard to improve ourselves and our facilities so that we can be a hotel that all of our guests can enjoy to the fullest.

Thank you so much for taking the time to write review!

Thank you so much for taking the time to write us such a nice review! We are glad you like our convenient location and overall cleanliness of our facilities. Our staff works hard to provide quality service, thank you for appreciating that! We hope to see you in the future again! Best regards,

この度は数あるホテルの中から、ザ ライブリー博多福岡にご宿泊頂きまして、誠にありがとうございました。 また、高い評価をくださり、大変嬉しく存じます。 またのお越しをスタッフ一同心待ちにしております。

Thank you so much for taking the time to write us such a nice review! We are glad you like our convenient location. We hope to see you in the future again!

Thank you for your review and for giving the lost wallet to the hotel staff. In response to how we deal with lost items, please allow me to explain our hotel policy. Our general policy is to hold lost valuables for up to one week before handing them to the police. This is to allow time for our guests to contact us directly to arrange a return. We hope that by explaining our lost item process, we can kindly ask for your understanding of the situation of our staff still holding the wallet the next morning. Our staff was following hotel policy by giving the owner time to come retrieve it. We apologize for the miscommunication when explaining this policy to you when you came back to the front desk. If you have another opportunity to come to Fukuoka, we would be honored if you chose to stay at our hotel again. Kindest regards, The Lively Hakata Fukuoka

Thank you for choosing The Lively Hakata Fukuoka! We look forward to seeing you again in the future!

Thank you for choosing The Lively Hakata Fukuoka! We look forward to seeing you again in the future!

Hello, thank you for your positive comment! We are very glad that you enjoyed our design and convenient location. Did you have the chance to enjoy our free beer hour as well? We hope that your next stay is just around the corner!

この度はザ ライブリー博多福岡を再びご利用いただき、誠にありがとうございます。貴重なご意見をお寄せくださいましたこと、心より感謝申し上げます。