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Ulasan tentang Hampton Inn & Suites Ft. Wayne-North

2.5 out of 5
Hampton Inn & Suites Ft. Wayne-North
5702 Challenger Pkwy, Fort Wayne, IN

Ulasan

8.0

Sangat Baik

Penilaian 10 - Cemerlang. 433 daripada 930 ulasan" "
Penilaian 8 - Baik. 235 daripada 930 ulasan" "
Penilaian 6 - Boleh diterima. 135 daripada 930 ulasan" "
Penilaian 4 - Lemah. 70 daripada 930 ulasan" "
Penilaian 2 - Teruk. 57 daripada 930 ulasan" "

8.4/10

Kebersihan

8.6/10

Kakitangan & perkhidmatan

7.6/10

Kemudahan

8.0/10

Keadaan hartanah & kemudahan

7.6/10

Mesra alam

Ulasan

10/10 Cemerlang

Juan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Quiet
Menginap 1 malam pada Mei 2024

4/10 Lemah

David

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Old & nasty - toilets backed up - mildew in bathroom- dirty carpets - keys only worked 1 day - never again!
Menginap 2 malam pada Mei 2024
Respons daripada PF pada 20 Mei 2024
Thank you for your stay at the Hampton Inn & Suites. We apologize for the inconveniences you had during your stay. Your concerns are being brought to the attention to our maintenance team.

10/10 Cemerlang

Yadira

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mei 2024
Respons daripada PF pada 21 Mei 2024
Thank you for staying at the Hampton Inn & Suites. We are pleased you enjoyed your stay. We look forward to seeing you again in the future.

8/10 Baik

Michael

Sukakan: Kebersihan, kakitangan & perkhidmatan
N/A
Menginap 1 malam pada Mei 2024
Respons daripada PF pada 20 Mei 2024
Thanks for your stay at the Hampton Inn & Suites. We are pleased you enjoyed your stay. We look forward to seeing you again in the future.

8/10 Baik

Christopher

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mei 2024
Respons daripada PF pada 7 Mei 2024
Thank you for your stay at the Hampton Inn & Suites. We are pleased you enjoyed your stay. We look forward to seeing you again in the future.

4/10 Lemah

Karmen

Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Apr 2024
Respons daripada PF pada 28 Apr 2024
Thank you for staying with the Hampton Inn & Suites. We are pleased you enjoyed your stay. We look forward to seeing you again in the future.

6/10 Boleh diterima

Susan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Apr 2024
Respons daripada PF pada 26 Apr 2024
Thank you for staying at the Hampton Inn & Suites. We look forward to seeing you again in the future.

10/10 Cemerlang

maria, Tampa

Pengembara perniagaan, Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Perfect stop for travellers needing to rest before continuing on with their journey. Decent breakfast, easy free parking, nice bathroom amenities, and to have a fitness center and an indoor heated pool is a plus!!!!
Menginap 1 malam pada Apr 2024
Respons daripada PF pada 24 Apr 2024
Thank you for stay at the Hampton Inn & Suites. We are pleased you enjoyed your stay. We look forward to seeing you again in the future.

10/10 Cemerlang

Jeff

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Apr 2024
Respons daripada PF pada 22 Apr 2024
Thank you for staying at the Hampton Inn & Suites. We are pleased you enjoyed your stay. We look forward to seeing you again in the future.

8/10 Baik

Kim

Mengembara bersama keluarga
Front desk and both check in and check out were great. Bathroom floor was a little dirty and the carpet between the beds and under the desk appeared it had not been swept. Gentleman manning the breakfast was exceptionally courteous and friendly.
Menginap 1 malam pada Apr 2024
Respons daripada PF pada 20 Apr 2024
Thank you for staying with the Hampton Inn & Suites. We are pleased you enjoyed your stay. Your housekeeping concerns will be addressed with our staff.

8/10 Baik

Margret

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The room was very noisy as it fronted the freeway. Sound proof windows would cut down the traffic noise. The furniture in my room was dusty. My bed was never made up and I had to go to the front desk and request more coffee. The bed, however, was very comfortable and I loved the hot breakfast.
Menginap 3 malam pada Apr 2024
Respons daripada PF pada 18 Apr 2024
Thank you for your stay at the Hampton Inn & Suites. We look forward to seeing you again in the future. We will address your issues with our housekeeping staff. The windows are out of our control. We recommend staying away from the highway if possible.

10/10 Cemerlang

Hannah

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
There was plenty of parking space. The receptionist was friendly and checkin went quick! Room was clean and there were no disturbances.
Menginap 1 malam pada Apr 2024
Respons daripada PF pada 18 Apr 2024
Thank you for your stay at the Hampton Inn & Suites. We look forward to seeing you again in the future.

10/10 Cemerlang

Tera

Menginap 1 malam pada Apr 2024
Respons daripada PF pada 4 Mei 2024
Thank you for stay at the Hampton Inn & Suites. We are pleased you enjoyed your stay. We look forward to seeing you again in the future.

10/10 Cemerlang

Viviana

Menginap 1 malam pada Apr 2024
Respons daripada PF pada 1 Mei 2024
Thank you for your stay at the Hampton Inn & Suites. We are pleased you enjoyed your stay. We look forward to seeing you again in the future.

6/10 Boleh diterima

karen

Mengembara bersama haiwan kesayangan, Mengembara bersama kumpulan
Sukakan: Kemudahan
I was charged $50 for my small dog to stay overnight. That is horrible! Other places charged $10 or $15 a night. I will not use a Hilton Hotel again!
Menginap 1 malam pada Apr 2024
Respons daripada PF pada 10 Apr 2024
Our hotel policy is 50.00 for 1-4 days and 75.00 for 5+ days. This is a common charge thru all hotels. Each hotel may charge a different amount it just depends on each hotel. This covers any extra cleaning that may be needed.

10/10 Cemerlang

Rodney A

Mengembara bersama haiwan kesayangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Made room for my new puppy
Menginap 1 malam pada Apr 2024
Respons daripada PF pada 9 Apr 2024
Thank you for staying at the Hampton Inn & Suites. Congratulations on the new puppy. :)

4/10 Lemah

lisa

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
In closet mold ceiling. toilet was getting clogged. Door did was acting up with closing and opening it.
Menginap 1 malam pada Apr 2024
Respons daripada PF pada 9 Apr 2024
Thank you for your stay at the Hampton Inn & Suites. We will definitely bring up your concerns with our maintenance staff.

10/10 Cemerlang

Alisha

Menginap 1 malam pada Apr 2024
Respons daripada PF pada 28 Apr 2024
Thank you for staying with the Hampton Inn & Suites. We are pleased you enjoyed your stay. We look forward to seeing you again in the future.

8/10 Baik

Xavier

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
I would stay at this place again. The only thing I didn’t like was that our room was towards the back of the hotel facing towards the Interstate. It was noisy even at night. However, we bought earplugs, and that solved the problem.
Menginap 2 malam pada Mac 2024
Respons daripada PF pada 9 Apr 2024
Thank you for your stay at the Hampton Inn & Suites. We are pleased you enjoyed your stay. We look forward to seeing you again in the future.

10/10 Cemerlang

Rafael

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Nice
Menginap 1 malam pada Mac 2024
Respons daripada PF pada 9 Apr 2024
Thank you for your stay at the Hampton Inn & Suites. We are pleased you enjoyed your stay. We look forward to seeing you again in the future.

10/10 Cemerlang

Sarah, Decatur

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Clean and pool was nice. Didn’t eat the breakfast
Menginap 1 malam pada Mac 2024
Respons daripada PF pada 30 Mac 2024
Thank you for your stay at the Hampton Inn & Suites. We are pleased you enjoyed your stay. We look forward to seeing you again in the future.

8/10 Baik

Nick

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
This property was used to house teams for the Lutheran National Tournament, and as grandparents following our team, we found the facility to be quiet, clean, and felt very safe walking to and from the parking lot. Would for sure stay again if in the area.
Menginap 3 malam pada Mac 2024
Respons daripada PF pada 27 Mac 2024
thank you for your stay @ the Hampton Inn & Suites. We are pleased you enjoyed your stay and look forward to seeing you again in the future.

2/10 Teruk

MELISSA

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Room smelled of severe mildew/mold. Room next to ours had mold in room. Asked to be transferred to a different Hampton Inn and was refused. My son has upper respiratory issues and can't be around mold. Was charged a cancellation fee and am now having to fight that as a charge back. We relocated to the Hampton Inn in Auburn and it was a 10/10.
Menginap 2 malam pada Mac 2024
Respons daripada PF pada 26 Mac 2024
Our staff here at the Hampton Inn & Suites did offer you a different room. This room was booked through a third party and the hotel cannot directly make changes to those reservations. Also, the hotel has the right to charge cancellation fees on the same day of arrival. We have a 48hr policy.

10/10 Cemerlang

Berline

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Everything
Menginap 2 malam pada Mac 2024
Respons daripada PF pada 25 Mac 2024
Thank you for staying at the Hampton Inn & Suites. We are pleased you enjoyed your stay. We look forward to seeing you again in the future.

2/10 Teruk

Elena

Menginap 1 malam pada Mac 2024
Respons daripada PF pada 18 Apr 2024
Thank you for your stay at the Hampton Inn & Suites. We look forward to seeing you again in the future.

8/10 Baik

Teri

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Mac 2024
Respons daripada PF pada 25 Mac 2024
Thank you for your stay at the Hampton Inn & Suites. We are happy you enjoyed your stay. We look forward to seeing you again in the future.

8/10 Baik

Jorge

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Good option
Menginap 1 malam pada Mac 2024
Respons daripada pf pada 22 Mac 2024
Thank you for your stay at the Hampton Inn & Suites. We are pleased you enjoyed your stay. We look forward to seeing you again in the future.

10/10 Cemerlang

William

Pengembara perniagaan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Convenience to everything
Menginap 1 malam pada Mac 2024
Respons daripada PF pada 18 Mac 2024
Thank your for stay at the Hampton Inn & Suites. We enjoyed your comments and look forward to seeing you again in the future.

2/10 Teruk

Kelsey

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We arrived Saturday for check in and only had one of the rooms ready, the front desk stated the other room needed checked first. When we got into the other room it’s very clear it was dirty empty bottle on the floor by the bed and the bathroom floor was dirty. We travel a lot for sports and we always do a mattress check. We found a bug, we went down to the front desk where we had to wait for a manager who never came to speak with us. The guy at the front desk said they would have to call pest control and the soonest they would be there was Monday. Since we had two rooms and had places to be we decided to share the 2nd room. After getting back from our scheduled events. We went to pull the couch bed out and found a contact less, white powder substance and lots of hair. In the bedroom we found fruit roll up wrappers popcorn crumbs and a plastic fork. We packed up at 11pm and drove our family home through the night. We notified the lady at the front desk we were leaving and that we had called the Health Department. You could clearly tell these rooms were not even cleaned! If you had someone inspect them like you said was the reason our room wasn’t ready. Clearly that standard operating procedure is not working.
Menginap 1 malam pada Mac 2024
Respons daripada PF pada 11 Mac 2024
Thank you for your comments. Yes, the clerk is correct. It is our company policy to have the rooms checked out by our pest control first before any refunds. Also, since these rooms are prepaid through Expedia, you would have to contact Expedia for any refunds and they would contact the GM. The hotel clerk cannot offer any refunds. We will also bring up these concerns to the person who inspected the rooms and the housekeepers who cleaned the rooms.

10/10 Cemerlang

Brooke

Menginap 1 malam pada Mac 2024
Respons daripada PF pada 29 Mac 2024
Thank you for your stay at the Hampton Inn & Suites. We are pleased you enjoyed your stay. We look forward to seeing you again in the future.

10/10 Cemerlang

Michael

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
Menginap 1 malam pada Mac 2024
Respons daripada PF pada 8 Mac 2024
Thank you for stay at our Hampton Inn & Suites.

10/10 Cemerlang

Melissa

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Feb 2024
Respons daripada PF pada 8 Mac 2024
Thank you for stay at our Hampton Inn & Suites.

4/10 Lemah

Rolyn

Pengembara perniagaan
Sukakan: Kakitangan & perkhidmatan, keselesaan bilik
Tidak sukakan: Kebersihan
Fair
Did not get connecting rooms with my family as we requested at booking, even though we were "confirmed reservation" on website. Rooms were apart from each other. My room had blood in toilet, used towels, and rumpled bedsheets on bed. Breakfast was decent ham slices scrambled eggs, etc. Phil in kitchen area was awesome at age 84 setting up area.
Menginap 1 malam pada Feb 2024
Respons daripada PF pada 8 Mac 2024
Thank you for stay at our Hampton Inn & Suites. We cannot guarantee connecting rooms. We have only a small amount and only certain room types adjoin.

6/10 Boleh diterima

Raychelle

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan
Under construction and not told in advance
Menginap 1 malam pada Feb 2024
Respons daripada PF pada 8 Mac 2024
Thank you for stay at our Hampton Inn & Suites.

2/10 Teruk

Eric

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Cancelled my trip more than a week out and no refund
Menginap 1 malam pada Feb 2024
Respons daripada PF pada 8 Mac 2024
Thank you for your stay. Prepaid reservations cannot be refunded by the hotel. Only the website you booked through can refund.

6/10 Boleh diterima

Pengembara yang disahkan

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan
Sub par
Did not get connecting rooms for mynspecial needs son as i requested at booking even though hotel confirmed both my reservations When I got to room it eas not cleaned. Towels were used, blood in toilet, bedaheets rumpled.
Menginap 1 malam pada Feb 2024
Respons daripada PF pada 8 Mac 2024
Thank you for stay at our Hampton Inn & Suites. We cannot guarantee connecting rooms. We have only a small amount and only certain room types adjoin.

2/10 Teruk

Kristina

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Upon arrival there was no one to check people in and we had to wait a long time. The entire hotel smelled. The carpeting in hallways was stained and filthy. The overall cleanliness was the worst we’ve seen at any Hampton Inn. The parking lot felt unsafe and we felt hesitant to park our car in the back. We would never recommend anyone stay here.
Menginap 1 malam pada Feb 2024
Respons daripada PF pada 8 Mac 2024
Thank you for stay at our Hampton Inn & Suites. This has been addressed with our staff.

10/10 Cemerlang

Brent

Menginap 1 malam pada Feb 2024
Respons daripada PF pada 8 Mac 2024
Thank you for stay at our Hampton Inn & Suites.

10/10 Cemerlang

Thomas

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Clean grounds
Very clean grounds, no dog poop in the walk area. Construction outside and updates inside, but noy invasive.
Menginap 1 malam pada Feb 2024
Respons daripada PF pada 8 Mac 2024
Thank you for stay at our Hampton Inn & Suites.

10/10 Cemerlang

Keith

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Convince and very good breakfast
Menginap 1 malam pada Feb 2024
Respons daripada PF pada 8 Mac 2024
Thank you for stay at our Hampton Inn & Suites.

8/10 Baik

Taylor

Menginap 1 malam pada Feb 2024
Respons daripada pf pada 22 Mac 2024
Thank you for your stay at the Hampton Inn & Suites. We are pleased you enjoyed your stay. We look forward to seeing you again in the future.

10/10 Cemerlang

Latrese

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 1 malam pada Feb 2024
Respons daripada PF pada 8 Mac 2024
Thank you for stay at our Hampton Inn & Suites.

8/10 Baik

Sara

Sukakan: Kakitangan & perkhidmatan
Under construction was inconvenient but over a great stay
Menginap 1 malam pada Feb 2024
Respons daripada Rhonda pada 16 Feb 2024
Dear Sara,Thank you for taking the time to submit a review. We appreciate your feedback and your patronage. I apologize that the hotel was undergoing some renovations while you were here. We are glad, however, that you enjoyed your stay.We look forward to the opportunity to serve you again the next time that you visit Fort Wayne.Best Regards.Rhonda JacquayAsst. General Manager

8/10 Baik

Jacob

Menginap 2 malam pada Feb 2024
Respons daripada pf pada 22 Mac 2024
Thank you for your stay at the Hampton Inn & Suites. We are pleased you enjoyed your stay. We look forward to seeing you again in the future.

8/10 Baik

Robin

Mengembara bersama pasangan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I liked all of the ports to plug in our phones
Menginap 1 malam pada Feb 2024
Respons daripada Rhonda pada 16 Feb 2024
Dear Robin,Thank you for taking the time to submit a review. We appreciate your feedback and your patronage. We are glad that you enjoyed your stay.We look forward to the opportunity to serve you again the next time that you visit Fort Wayne.Best Regards,Rhonda JacquayAsst. General Manager

4/10 Lemah

Robert

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Feb 2024
Respons daripada Rhonda pada 16 Feb 2024
Dear Robert,Thank you for taking the time to submit a review. We appreciate your feedback and your patronage. It is our goal to ensure that all of our guests have a great stay. I apologize if you were less than satisfied.We hope that you will give us another opportunity to serve you again the next time that you visit Fort Wayne. We look foward to seeing you again.Best Regards,Rhonda JacquayAsst. General Manager

10/10 Cemerlang

annetta

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We were pleasantly surprised by the size and condition of our room
Menginap 1 malam pada Feb 2024
Respons daripada PF pada 8 Mac 2024
Thank you for stay at our Hampton Inn & Suites.

6/10 Boleh diterima

Pengembara yang disahkan

Mengembara bersama kumpulan
Sukakan: Kakitangan & perkhidmatan
Menginap 1 malam pada Feb 2024
Respons daripada PF pada 8 Mac 2024
Thank you for stay at our Hampton Inn & Suites.

10/10 Cemerlang

Steven

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great Place to Relax.
Menginap 2 malam pada Feb 2024
Respons daripada PF pada 8 Mac 2024
Thank you for stay at our Hampton Inn & Suites.

10/10 Cemerlang

Timothy

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Loved the front desk
Menginap 1 malam pada Feb 2024
Respons daripada PF pada 8 Mac 2024
Thank you for stay at our Hampton Inn & Suites.