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Reviews of Riad Fes Maya

4.5 out of 5
Riad Fes Maya
Avenue Ben Mohamed El Alaoui No. 12, Fes

Reviews

9.4

Exceptional

Rating 10 - Excellent. 151 out of 190 reviews" "
Rating 8 - Good. 19 out of 190 reviews" "
Rating 6 - Okay. 12 out of 190 reviews" "
Rating 4 - Poor. 3 out of 190 reviews" "
Rating 2 - Terrible. 5 out of 190 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kent

Travelled with partner
Liked: Amenities, property conditions & facilities
A unique Riad, almost 750 years old. Beautiful craftsmanship and close to the Medina. Service was like we were family and accommodated every wish. Breakfast was nice in the glass enclosed terrace on the roof. Would stay again for sure! K.
Stayed 2 nights in Apr 2024

10/10 Excellent

Fraser, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Yogesh

Travelled with family
Liked: Amenities
Enjoyed our stay at this beautiful and historic riad. Guest service is excellent. Our host Wara was amazing, kind and helpful. Very convenient location. Breakfast and dinner were delicious. Would return again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Rebekah

Stayed 1 night in Feb 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful and luxurious riad with lovely views from the rooftop terrace where the delicious breakfast is served. Large comfortable bed and huge room. The only negative for some visitors may be the location, which is a 20 minute walk through the medina from the area on the west side of the medina where most of the restaurants and shopping are located. This riad is located in a mostly residential area with few restaurants and no shopping.
Stayed 3 nights in Feb 2024

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful history and architect to the property. Dinner was great as well. Very clean. I would recommend
Stayed 2 nights in Jan 2024

8/10 Good

andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was ok, property is nice. Location is nice in the middle of Medina so walkable distance to everything. Six of us used Hamman , really would not recommend this part at all ! You spend $85 service person worth $10 no more ! Use any local hamman instead . First of all 3 person gets only 2 person to wash you, so you dont even get one on one experience! Second staff is not professional, and not really sure what they are doing ! Girls kept on chatting, laughing and kept on leaving room . From 60 minutes you only got 10 minutes maximum per person. Third promised black sea salt mask, creams are not existing! They even used Dove shampoo to wash you :))) So for conclusion stay at Riad is nice, services offered needs really to be worked on ! 3 families of 12 ppl , December 2023

10/10 Excellent

Yuta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wara and Hamid are courteous and attentive. We had breakfast/dinner on the rooftop which was tasty/freshly made.The interior of the Riad and the room (has a high ceiling) have 14th century decour. Bathroom is spacious and clean Also, this Riad is located in the outskirts of the Medina so it is easy access with cars, minivans etc.
Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Our stay at the Riad Fes Maya was amazing. It is an old building that has been upgraded with modern conveniences without destroying the cultural ambiance of the original structure. The hotel staff was very friendly and helpful, especially Wara the manager who was on duty during our stay. We arrived later in the evening, and she was there to greet us. She took the time to explain everything about the hotel and even some information related to the Moroccan culture which was fantastic since that is one of the main reasons we traveled to Morocco. Truly a lovely hotel and experience.
Stayed 2 nights in Nov 2023

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was the most beautiful and inspired place we have ever stayed. The Riad was stunning, the food was incredible and the staff were amazing.
Stayed 1 night in Nov 2023

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riad Fes Maya is a work of art! Antiques and excellent interior design. Great location and the best service. Staff makes you feel at home: Wara, Hadid and Aimen are helpful and welcoming 24/7. Beautiful rooftop views. I recommend this Riad, the best in Fes.
Stayed 7 nights in Nov 2023

10/10 Excellent

Michael, Bellville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel is very nice, The location is ok, but if you have a driver it is fine,
Stayed 5 nights in Nov 2023

10/10 Excellent

Zdenka

Travelled with family
Liked: Amenities
The most beautiful Riad
Stayed 3 nights in Oct 2023

10/10 Excellent

JIm

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riad Fes Magic.
We loved the Riad Fes Maya. It felt luxurious and from a different time and place. Our room was spacious and spectacular. Breakfast on the roof was delicious with an amazing view. We enjoyed dinner one night as well. The woman in charge was very helpful.
Stayed 3 nights in Oct 2023

10/10 Excellent

Ali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully ornate riad which used to be a palace, walking distance to most attractions in Fez, with very welcoming and experienced staff. Breakfast was fresh and exquisite, traditional dinner was also some of the best food we had on our Morocco trip.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful building, great staff, close to the main areas of the medina
Stayed 1 night in Sep 2023

10/10 Excellent

Lois

Travelled with partner
Liked: Cleanliness, amenities
The courtyard was spectacular, the room was Arabian posh, carving and stained glass. Super comfy bed and an excellent roof top restaurant on site. Staff was exceptionally helpful in arranging every detail for transfers and tours. Highly recommend!
Stayed 2 nights in Sep 2023

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property and exceptional services. Highly recommend.
Stayed 2 nights in Aug 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful places I've ever stayed. The historic riad has been impeccably restored and the family suite was the perfect size for 4 of us. The staff were incredibly friendly and welcoming and we really enjoyed the home made meals on the roof terrace.

10/10 Excellent

Amina

Stayed 3 nights in Jun 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Bronia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place with gorgeous view. Very helpful and friendly staff. Delicious breakfast. I would definitely stay again.
Stayed 2 nights in Jun 2023

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is amazing not just for the beauty of the decoration, the delicious food, the espectacular bedrooms, and great location, but the people are very special and gain your heart with their kindness, warm welcoming and all the efforts to accommodate everything to our needs. Special thank you to Eden for her help, sweetness and nice attitude! We will have this in our hearts!
Stayed 2 nights in Jun 2023

8/10 Good

Dean, Fort Collins

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

CHOI HEI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious room and very authentic Moroccan style. Good air-conditioning in room. Hot water and strong pressure in bathroom. This is important especially after a day walk in the souks. Staff are all very nice and helpful. We need to check out early morning, they are kind to prepare packed breakfast for us and help us to get a taxi. Strongly recommend this Riad to my friends. The only drawback is the bathtub as it’s a bit high (there are two wooden steps aside) and in plastic material.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities
We love it! They rooms are magical! The service 24/7 and friendly! They made us feel like queens! I would love to be back! Unique experience!

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had no idea the beauty of this place by the pictures.. You will feel like royalty here and treated as such. Do yourself a favor and just book it. Everything was amazing thank you Sama and thanks to all your staff!
Stayed 3 nights in Jun 2023

10/10 Excellent

Joan, Oakland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is out of this world. It used to be a palace & it has been restored with the best craftmanship I've ever seen. It feels like staying in a museum. It is Absolutely spotless, and the staff are amazing. My partner hurt his knee while traveling to the hotel and Hamid and the other staff couldn't have done enough to help. They went out of their way to make us feel comfortable & everyone including the cleaners asked about our wellbeing each day-FANTASTIC! Can't believe places like this exist.
Stayed 3 nights in Jun 2023

10/10 Excellent

Shirley

Stayed 2 nights in Jun 2023

8/10 Good

Sandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This riad had an amazing view of the Medina from the terrace, and the area is very peaceful. Upon arrival the service from the staff was amazing and they made us feel welcomed and comfortable. The interior reception area is stunning as well.
Stayed 1 night in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Incredible Architecture
Probably one of the most incredible Riad interiors in Fez. Service speed and efficiency needs work, but the staff means well and strives to please. Towels are ready to be replaced, as is the shower head in our suite. Porters are on-point and extremely helpful.
Stayed 1 night in May 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Jill

Liked: Staff & service, amenities, property conditions & facilities
I loved this beautiful Riad and the hospitality team. Sama, in particular, goes the extra mile to ensure every think you might need or want is taken care of. The location is a five minute walk from the old Medina, and taxis can easily park for pick-up. The property common areas as well as the rooms are truly sumptuous -- this is one of the most gorgeous hotels I've stayed in anywhere in the world.
Stayed 4 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interesting hotel in fes
Overall riad fes was exceptional however the entrance getting to the hotel should be repaired and a better Rain Shower head should be installed in the bathroom
Stayed 2 nights in Mar 2023

10/10 Excellent

Sumera

Stayed 2 nights in Mar 2023

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars through and through. The best service from Sama and Hamid made us welcome right from the beginning to the end of our stay. The hotel itself is amazing and beautiful. Highly recommend staying here if you are visiting Fes..

10/10 Excellent

Alma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Riad Fes Maya. The place is an absolutely gorgeous 14 Century palace that was restored with real attention to detail. It is like a museum yet cozy. But the BEST part of all is the staff. Starting with Samae who never stop to make your stay even more pleasant and Hamid and Ayman ready to help you with every single need you may have with a big smile. They all make you feel at home. I totally recommend staying at Fes Maya.
Stayed 3 nights in Feb 2023

10/10 Excellent

Eileen

Travelled with partner
Liked: Cleanliness, staff & service
The staff make this property special. The room was very spacious and provided the cultural experience. Breakfast was included and was very good. The rooftop spaces were perfect; there is a choice of open air or enclosed spaces. But the staff are exceptional. They can arrange anything at a moments notice. This site is very convenient to get to, and that is key when you have luggage. Highly recommend this property.
Stayed 2 nights in Feb 2023

4/10 Poor

AZADEH

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This beautiful property has not got the attention it deserves. This property is not 4 stars, 2 at best. The rooms are stuffy. Bedding was old and itchy. Walls are paper thin, i heard people from the kitchen talking till 1am. The towels are old and worn down. The flowers and plants through out the property are dying or dead. Breakfast was not worth the wait.
Stayed 2 nights in Jan 2023

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Riad with exceptional tile work in atrium and rooms. Staff were attentive and extremely helpful in organizing laundry and advising activities including arranging transport to chefchuin. Would highly recommend this Riad

6/10 Okay

Skyla

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Sourojit

Stayed 1 night in Jan 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Avoid! They throw us out the hotel at mid-night.
The room has a very strong stinky smell because of broken sewer system that people can't stay. But there is no solution from the hotel, they said the hotel is fully booked so the front desk ask us to figure out alternative by ourselves and throw us out the hotel at 11pm.
Stayed 1 night in Dec 2022

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning stay
Couldn't have loved our stay more. The riad is so beautiful, it's like sleeping in a museum. Everything is so well maintained. The staff is wonderful and accommodating. We had all our meals there and loved the quality and relaxing environment.
Stayed 2 nights in Dec 2022

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind, courteous, and thorough staff. Absolutely stunning interior. Gorgeous roof terrace with remarkable views of the medina and surrounding hills.

10/10 Excellent

Hymlaire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay here and would definitely recommend to anyone in Fes.

10/10 Excellent

Morgan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed staying at this Riad. It’s a literal palace! Dinner was great and the tour they booked with Adil was great. We were only in Fes for a short time, but we felt like we saw everything we wanted and more. Finally, the lady at the front desk was so amazingly helpful! 10/10!
Stayed 1 night in Nov 2022

10/10 Excellent

Parthasarathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a different experience in staying at a Riad. Property is NOT that easily seen from outside. Would need local guide to locate the property.
Stayed 1 night in Nov 2022

10/10 Excellent

Judith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two days in Fes
My adult daughter and i arrived from Malaga to Fez airport at 1 a.m and the hotel had a driver waiting for us at the airport (for an extra fee of couse). We were made to feel welcomed even though we arrived at such an inconvenient hour. The hotel is absolutely beautiful. The breakfast was very good and the coffee was the best. We had dinner at the hotel and it was delicious. The best part of our trip to Fez was the Maya. It is an absolute oasis in the medina
Stayed 2 nights in Nov 2022