Drar Sir, Frist of all, we apologize for overbboking of the first night. It was a pity that you wrote Mouse Trap" because we did our best to help you. You wrote Sir that "When i was arriving there they said that i had no reservation". so when you sir called us, we did not said to you that you did not have reservation but we said to you that the first night is overbooked and second and third night, the room will be availble at 7AM and we offered you to reserve for you the 1st night in another hotel which is only 14 meters away from our hotel and it is very good hotel with the same quality and price but you told me you like to reserve hotel by yourself and rejected my help. I do not know why you wrote also that "you went to 3 hotels Before you could get a Place to stay and that you had to stay in 3 different rooms in 2 different hotels and that you waisted fun time with moving and hotel change". I really do not know why you wrote that because Sir when i called you again to make sure that you reserved a hotel for the first night before you arrived to the city, you answered me that you already reserved 3 nights at the same hotel and you can not come to our hotel for the second and third night and of course you told me this Before you arrived to the city so how you said that you keep moving from one hotel to Another and waisting your time and that you reserved 3 different rooms in 2 different hotels since you did reservation at the same hotel Before arriving to the city. I Think there is a big contradiction between what you said to me in our mobile conversation and what you wrote here in Review. And do not forget Sir that i told you in our mobile conversation since you reserved all 3 nights in one hotel, i will refund you all your Money aven the hotel will lose income of 2 nights because you reserved all 3 nights in one hotel. im really sitll wondering and shocked why you lie in your Review about us but i hope if you were honest in your Review because honesty is priceless. Best regards. Dar Ikram. Samira.

Thank you very much sir for your nice commentary and you are always welcome to dar ikram.

thank you for your commentary and you are always welcome to dar ikram. kind regards. the manager of dar ikram.

It is my pleasure to hear that you enjoyed your stay in Dar ikram and Thank you sir for your nice commentary.you are always welcome to Dar ikram.

it was great pleasure to host such a nice guest like you and i wish to see you more here .

Merci beaucoup pour votre commentaire qui nous encourage à rendre votre séjour le plus confortable et le plus agréable.

Thank you Sir for your feedback and you are always welcome to Dar Ikram.

Thank you Sir for your feedback, we appreciate it. your comment are of great value for us in order to improve more our service quality because our proirity is guests satisfaction. And you are always welcome to Dar Ikram. Best regards from all the staff of Dar Ikram.

Thank you kevin for your valuable feedback. That is very couraging for us . And you are always welcome to Dar Ikram whenever you come back to Fez and it is our pleasure to have you as a guest in Dar Ikram and we will be glad to meet you again. Best wishes from all the stuff of Dar Ikram.

Thank you very much for your feedback. we appreciate it. you are always welcome to Dar Ikram . And thank you again for choosing and staying in Dar Ikram.

Thanks for staying with us. we appreciate your feedback. you are always welcome sir to Dar Ikram. Dar Ikram.

Thank you for your nice commentary and you are always welcome.