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Reviews of Holiday Inn Express Dublin City Centre, an IHG Hotel

3.5 out of 5
Holiday Inn Express Dublin City Centre, an IHG Hotel
28-32 O'Connell Street Upper, Dublin

Reviews

9.0

Wonderful

Rating 10 - Excellent. 608 out of 1008 reviews" "
Rating 8 - Good. 300 out of 1008 reviews" "
Rating 6 - Okay. 47 out of 1008 reviews" "
Rating 4 - Poor. 22 out of 1008 reviews" "
Rating 2 - Terrible. 31 out of 1008 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

AYDEE

Travelled with family
Disliked: Amenities, property conditions & facilities
the chairs in the waiting room very dirty and the room’s rug too dirty, the room without space and without conditioner.
Stayed 4 nights in May 2024

8/10 Good

Mia

Liked: Cleanliness, staff & service, property conditions & facilities
Vanity mirror would be nice. Veggies with bfast like cucumbers and tomatoes would be nice
Stayed 3 nights in May 2024

10/10 Excellent

Val

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in May 2024

8/10 Good

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well appointed for all facilities.did a buffet breakfast that was ok.would have preferred pot of tea or coffee rather than machines but thay is a personal observation
Stayed 3 nights in May 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in walking distance to most attraction. Employees would help you out with any requests. Very clear and great breakfast. Rooms are on the small side compared to North America but are comfortable. Would recommend this hotel to anyone visiting Dublin.
Stayed 7 nights in Apr 2024

10/10 Excellent

Monique, las vegas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay, walkable everywhere. Breakfast was yummy and pillow very comfortable
Stayed 3 nights in Apr 2024

8/10 Good

JOHN

Travelled with partner
Staff very friendly and helpful. Room clean and comfortable and breakfast was good.
Stayed 2 nights in Apr 2024

6/10 Okay

Danny

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property location is great. The rooms are extremely small, even though we paid for an upgraded room. The bed is small and unconformable.
Stayed 3 nights in Apr 2024

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area! Easy walking distance to many things
Stayed 2 nights in Apr 2024

10/10 Excellent

julie patrica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, lovely clean hotel
Stayed 3 nights in Apr 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good overall, the breakfast was terrible and mandatory.
Stayed 4 nights in Apr 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Audrey

Great location
Stayed 1 night in Apr 2024

8/10 Good

Edwin V

Liked: Cleanliness, staff & service, property conditions & facilities
Not noise proof. You can hear the conversations below on the strep. And I was on the 3rd floor
Stayed 3 nights in Apr 2024

10/10 Excellent

Corretta, Hempsted

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime area close to everything
Stayed 5 nights in Apr 2024

10/10 Excellent

Ramoncito, Dedham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 3 nights in Apr 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Representatives were very kind, courteous and accommodating. The breakfast was good and the service was great. I enjoyed my stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday Inn Representative were personable and knowledgeable. They helped me navigate through the city with easy. Every option was available and they were eager to make the arrangements. I was very pleased with my stay at the Holiday Inn Express in Dublin.
Stayed 1 night in Apr 2024

8/10 Good

Laura, Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast - poor (for example, artificial looking scrambled eggs, watered down orange juice, and smell of burnt toast), fruits available though Location - good for catching tour bus and close to key attractions, some non-confrontational beggars on the street, safety measure: need to ring doorbell or use key card to enter the hotel after dark Room - good, small with no cultural ambience but neat and tidy, no wash-clothes in bathroom Luggage storage - good for guests arriving before check in time, appreciated being allowed to peruse the breakfast area before heading off to all day bus tour as well (picked up fruit)
Stayed 1 night in Apr 2024

8/10 Good

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a holiday inn, exactly what we expected
Stayed 1 night in Mar 2024

10/10 Excellent

Fabian, Trujillo Alto

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Emilie

Liked: Cleanliness, staff & service, property conditions & facilities
Very central. Room spacious, clean and comfortable. Lovely helpful staff.
Stayed 2 nights in Mar 2024

10/10 Excellent

Shirley

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Very easy to access public transport. Tourist Information centre close by. Nice restaurants close by.
Stayed 3 nights in Mar 2024

10/10 Excellent

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was spotless and clean
Stayed 2 nights in Mar 2024

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean except for carpet being stained!! Wear and tear!
Stayed 1 night in Mar 2024

10/10 Excellent

Sandra, Lancaster

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great!
Stayed 5 nights in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, no complaint!
Stayed 1 night in Mar 2024

6/10 Okay

Carol

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy access to center and events, food and transportation was great!
Stayed 3 nights in Mar 2024

10/10 Excellent

angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy overall glad i stayed here no complaints.
Stayed 3 nights in Mar 2024

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday Inn Express at Dublin City Centre has an exceptional staff! The environment was very clean. It was a great stay and I look forward to staying there again in the near future!
Stayed 4 nights in Mar 2024

4/10 Poor

Gerald

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Travelled with family
Excellent location - just far enough from the more touristy areas but close enough to walk to everything. Breakfast was excellent and the staff were working very hard to ensure all were served efficiently. The room was clean and comfortable. Thank you!
Stayed 3 nights in Mar 2024

6/10 Okay

Rahul

Stayed 2 nights in Mar 2024

2/10 Terrible

Linda

Stayed 1 night in Mar 2024

10/10 Excellent

Jacquelynn

Stayed 5 nights in Feb 2024

2/10 Terrible

Ben

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Gaynor Ryanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central Location
Stayed 4 nights in Feb 2024

6/10 Okay

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was near to many local sights. Also the hotel had an excellent buffet breakfast with a huge selection of food and drinks. On the downside, my room was never warm. Housekeeping was cursory. I ran out of tissues four days in. Twice papers were left under my door concerning the need to come in to clean but the dates were all mixed up. No wake up calls available. Supposedly they could be programmed on the tv. Couldn’t make it work!
Stayed 6 nights in Feb 2024
Response from Teo - Guest Service Manager on 28 Feb 2024
Good evening William, greetings from the Holiday Inn Express Dublin City Centre. Thank you very much for taking the time to share your experience with us. Please be sure that your feedback is very important to us as we are always striving to improve our services and provide a comfortable stay for our guests. We are greatly sorry for the inconvenience in your room as it was not warm enough. Upon contacting our staff, it could have been possible to adjust the temperature in your room from our office. We would have also contacted our housekeeping staff in order to accommodate any further of your wishes. We would take care of your wishes or requests should you give us the chance to welcome you in the future in our premises and we wish you all the best.

10/10 Excellent

Emily Maia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place inbthe centre of Dublin. Hotel lovely and clean, plus were friendly and helpful. Would use it again!
Stayed 1 night in Feb 2024
Response from Teo - Guest Service Manager on 22 Feb 2024
Dear Maureen,Thank you very much for your feedback and appreciation. We are glad we were able to provide a great service.We would love to welcome you again in our Hotel and to meet your expectations.We wish you all the best.

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean with helpful and approachable staff
Stayed 3 nights in Feb 2024
Response from Teo - Guest Service Manager on 22 Feb 2024
Dear Joanne,Thank you very much for your feedback and for your time posting it. We are glad we were able to provide our service and to be of help.We would appreciate the possibility of welcoming you again in our hotel again and wish you all the best.

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great situation.Easy access to city centre and transport links.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient central location on O'Connell Street Upper. Very friendly reception staff. The hotel is in fabulous condition. Good buffet breakfast. Excellent value for money too, especially for central Dublin.
Stayed 1 night in Feb 2024

10/10 Excellent

Alan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Korean speaking staff was really helpful. Thanks a lot!
Stayed 3 nights in Feb 2024
Response from Teo - Guest Service Manager on 22 Feb 2024
Dear Sean,We greatly appreciate your feedback. Thank you very much. We just very recently upgraded our team with our new Korean speaking colleague. He is a great asset and addition to our hotel staff and we are glad he was able to help you.We will be glad to welcome you in our hotel anytime in the future again.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trip went well. People were friendly
Stayed 3 nights in Feb 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Dublin stay
During our recent stay, there was a fire/fire alarm which caused us to have to stand outside in the cold for over an hour. This also ruined our evening plans as we were unable to get ready in the room. I understand things happen however this wasn't an ideal situation and have heard from other guests this has happened in this hotel before.
Stayed 1 night in Jan 2024