They will steal from you. Stay away. We arrived early, and they had our room ready but the front desk person told us we had to pay extra to get it, if not we had to wait for hours. I have an email from Anna stating that early check-ins are complimentary, and still, when I asked for a refund, they stopped responding. Also, the promised buggies to bring you in and take you to the exit and help with the luggage. They were "not" available both times we needed them.
There was an employee who was always nice and helpful, Keennan. He is the only thing I can say that made my stay better. If you can, avoid this place.