King Salman Bin Abdul Aziz Al Saud St, Bay Central Dubai Marina, Dubai
Reviews
9.2
Wonderful
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Best location in Dubai. A couple of small mishaps that could have been handled better, but overall had a very nice stay.
Eric
Stayed 7 nights in Apr 2024
2/10 Terrible
Atixhe
28 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Ac not working! Threw up from the heat! My daughters didn’t sleep got sick as well!
Atixhe
Stayed 1 night in Apr 2024
Response from Tegan Tranent on 30 Apr 2024
Dear Atixhe,We are sincerely sorry to hear about your experience during your recent stay with us. We understand how uncomfortable it must have been for you and your daughters with the AC not working properly. Please accept our apologies for the inconvenience and discomfort caused.Rest assured, we take your feedback seriously, and our team is actively working to address the AC issue to ensure that such incidents are not repeated in the future. We value your feedback as it helps us improve our services and provide a better experience for our guests.Thank you for bringing this to our attention, I do hope that you will give us another chance to impress you and we would be delighted to ensure that your next stay is truly flawless.We look forward to the opportunity to welcome you back for a more enjoyable stay in the future.Kind regards,Tegan TranentFront Office Manager
We had a blast staying at the Intercontinental Hotel Dubai Marina! All the staff from the Front desk to the room cleaning crew to their Breakfast and restaurant team, were nothing short of amazing! They made our stay here one to remember and we would love to return in the future!!
The staffs always kind and the property is very clean
Andrea
Stayed 6 nights in Nov 2023
6/10 Okay
Verified traveller
Travelled with family
24 Oct 2023
Liked: Room comfort
Disliked: Cleanliness
Disappointed
Condition of the room and outside corridor was not what i would expect of a 5 star hotel. Carpet stains, wall stains, lighting not working, air con noisy and poor performing. Touch controls for lighting complicated to use. Tv system was also dated. The stay was mediocre and not value for money on the price paid.
Verified traveller
Stayed 1 night in Oct 2023
8/10 Good
Arsalan
21 Oct 2023
Liked: Cleanliness, staff & service
It’s a decent hotel in the marina. Minimal sun at the pool due to high buildings. The mattress was too soft for me. Need more lights in the rooms. Friendly staff.
Great location, great service from the staff. Rooms are nice, but my first room was smelling musty. Then they gave me a next one which also smelled like that.
Excellent hotel and service we would definitely stay again but the alcohol was on the very expensive side this would be the only thing that would put us stay again in hotels in Dubia
Staff was outstanding. Excellent location, which is close to the beach, the Marina, shops, restaurants and transit (to downtown, etc.). I highly recommend the food option, which includes both breakfast (massive buffet) AND dinner (3 course meals). Would definitely stay here again.
We arrived at the hotel before the check in time and the hotel was very helpful with getting us an early check in.
When we went to our room I went to use the bathroom and then was trapped inside. We were unable to open the door. My husband went to try and open the door and the glass began to shatter. I was trying to hold the door so it did not fall in pieces and to avoid getting hurt. My husband called reception to inform them and to send someone urgently. At first they replied that it would take 10-15 mins, unfortunately by the time someone came I lost control of the door and it collapsed. Thankfully there was not much glass anywhere but it was scary to think thankfully my daughter was not in the bathroom. The hotel moved us to another room fairly swiftly which I was grateful for, unfortunately it was not the same as the room I originally booked but we made do as it was only for two nights. The hotel itself was nice and the staff were fairly helpful apart from when I requested for a car to take us to the airport and when we reached downstairs there was no car we was informed we can easily get a taxi. It was 7am in the morning and thankfully we did get an uber but it would have helped if the hotel did arrange a car for us. I do not think I would stay at this hotel again. The location looked great in the map as you can see JBR but the walk was still quite long as you had to walk to the bottom of the road and go all away around you cannot just walk across the street.
This should be your only choice at the marina. Great hotel and even better is the staff. Wonderful and helpful people throughout the property. Can't wait to return.
Simple excellent! This is what I would say is a five star service, excellent views and top notch hotel. The in room dining team went above and beyond to prepare custom meals for my son, multiple times. Fantastic view of the marina, spacious rooms, great service and over all a brilliant stay. Will certainly return to this hotel.
Shaniur
Stayed 3 nights in Jun 2022
Response from InterContinental Dubai Marina on 20 Jun 2022
Dear Shaniur,
Thank you for having decided to stay at InterContinental Dubai Marina and for taking the time to share this review with us. I am absolutely delighted to see that you had such a great experience that exceeded your expectations and that the team was able to make your visit memorable.
We hope that we will have the honour of welcoming you again.
Yours Sincerely,
General Manager
Antje Sahling
Beyond a 10/10. Definitely will book this hotel again next time I'm in Dubai. Phenomenal staff and shoutout to the staff of the restaurant Marina Social too!
David
Stayed 1 night in Jun 2022
Response from InterContinental Dubai Marina on 20 Jun 2022
Dear David,
Thank you so much for choosing to stay at InterContinental Dubai Marina and thank you for taking the time to review your stay with us. I am pleased to know that you enjoyed Marina Social and its food and service. We hope to welcome you back again soon.
Yours Sincerely,
General Manager
Antje Sahling