Exterior

Reviews of Grand Mercure Dubai City

5 out of 5
Grand Mercure Dubai City
61B Street, Garhoud, Next to GGICO Metro, Dubai

Reviews

8.2

Very good

Rating 10 - Excellent. 367 out of 663 reviews" "
Rating 8 - Good. 135 out of 663 reviews" "
Rating 6 - Okay. 62 out of 663 reviews" "
Rating 4 - Poor. 39 out of 663 reviews" "
Rating 2 - Terrible. 60 out of 663 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Shobhit, Singapore

Travelled with family
Disliked: Amenities
The overall stay was fine, but I didn't like the broken furniture, such as the wobbly dining table and room partition slide, which felt like it would break anytime. The service, although courteous and polite, was also very slow. I asked for the extra Tea sachets and it took almost an hour for it to be delivered to my room, and that too after a few phone calls to the reception.
Stayed 2 nights in Feb 2024

10/10 Excellent

Abdulaziz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel and good staff
Stayed 1 night in May 2024

2/10 Terrible

Rashad

Travelled with family, Travelled with family and small children
Disliked: Amenities
This is 1 star hotel
Stayed 1 night in Apr 2024
Response from .. on 24 Apr 2024
Dear Rashad, thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our guests. Warm regards, Grand Mercure Dubai City

4/10 Poor

Khaled

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was great and helpful Miss Renuka , in particular . Many thanks to her . There was a bad odor in 8th floor . I complained about it to house keeping but no response .
Stayed 1 night in Apr 2024
Response from .. on 24 Apr 2024
Dear Khaled, thank you for your feedback. We appreciate your kind words about Miss Renuka. We apologize for the issue you experienced with the odor on the 8th floor. Rest assured, we will address this promptly. Kind regards, Grand Mercure Dubai City.

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from .. on 25 Apr 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

6/10 Okay

Ali

Travelled with partner
Liked: Cleanliness
Close to airport and metro. Not too many restaurants around.
Stayed 4 nights in Apr 2024
Response from .. on 19 Apr 2024
Dear Ali, thank you for your feedback. We are pleased you found our proximity to the airport and metro convenient. Regarding restaurants, we recommend exploring our in-house dining options for a delightful experience. Looking forward to welcoming you back. Best regards, Grand Mercure Dubai City

8/10 Good

GEORGE N, NORRIDGE

Travelled with family
Liked: Staff & service, amenities
Excellent Staff & service, location ,The hotel is dated ,it can use some updates and remolding
Stayed 8 nights in Mar 2024
Response from . on 5 Apr 2024
Dear George N, thank you for highlighting our excellent staff, service, and convenient location. We appreciate your feedback regarding the hotel's condition. We are continuously working on updates and remodeling to enhance our guests' experience. We look forward to welcoming you back soon. Goodbye! Grand Mercure Dubai City

2/10 Terrible

IMRAN

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They lied for shuttle service I have to pay for pick and drop.
Stayed 1 night in Apr 2024
Response from . on 4 Apr 2024
Dear Imran, we apologize for any confusion regarding our shuttle service. Kindly note that our policy states a charge for pick-up and drop-off services. We appreciate your feedback and will strive to communicate more clearly in the future. Best regards, Grand Mercure Dubai City

8/10 Good

Raj Kumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was little disappointed as I had booked Grosvenor Suite well in advance, but I was offered two 1 BHK appartments. Moreover, one of the reasons I booked the hotel because I saw somewhere that they provide airport transfers, but I was informed that the service from airport to hotel has been discontinued. Overall, my stay was comfortable and breakfast had lot of options to choose from.
Stayed 2 nights in Mar 2024
Response from . on 31 Mar 2024
Dear Raj Kumar, thank you for sharing your feedback with us. We apologize for the inconvenience caused regarding the room arrangement and the airport transfer service. Please note that our policies ensure accurate room allocation and service availability. We are glad to hear that you found your stay comfortable and enjoyed the breakfast options. Your satisfaction is our top priority, and we hope to welcome you back for an improved experience. Warm regards, Grand Mercure Dubai City

4/10 Poor

kiarash

Travelled with partner
Disliked: Staff & service, property conditions & facilities
This hotel has been the most disappointing five-star establishment I've ever visited. Here's why: 1) The air conditioning was out of order for three out of the five days of our stay, which was particularly unbearable in Dubai's scorching heat. 2) Despite reserving a premium suite with a king bed, we were given a regular suite with a queen bed. 3) Soap liquid was missing from some of the bathrooms. 4) The shower had issues with its ceiling and paint, with paint particles falling on us during showers. However, to be fair, there were a couple of positive aspects: 1) Its proximity to the airport, though this point is debatable. 2) The cleaning services were commendable.
Stayed 5 nights in Mar 2024
Response from . on 2 Apr 2024
Dear Kiarash, Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you faced during your recent stay at Grand Mercure Dubai City. We regret the issues with the air conditioning, room type, soap availability, and shower condition you encountered. Rest assured, we have taken note of your concerns to ensure immediate rectification. We are delighted to hear that you appreciated our proximity to the airport and the commendable cleaning services. Your feedback is invaluable to us as we strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back and provide you with a much-improved stay. Warm regards, Grand Mercure Dubai City

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value hotel, close to airport. Very convenient.
Stayed 1 night in Mar 2024
Response from . on 26 Mar 2024
Dear Catherine, thank you for your positive review! We are delighted to hear that you found our hotel to be of good value and conveniently located near the airport. We hope to welcome you back soon. Goodbye and warm regards, Grand Mercure Dubai City.

10/10 Excellent

Sanjeshni

Stayed 2 nights in Mar 2024
Response from . on 26 Mar 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

10/10 Excellent

Abdallah

Stayed 2 nights in Mar 2024
Response from . on 5 Apr 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely

10/10 Excellent

Mohammad Abdur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay
Stayed 1 night in Mar 2024
Response from . on 8 Mar 2024
Dear Mohammad Abdur, Thank you for your review and for choosing Grand Mercure Dubai City for your stay. We are delighted to hear that you had a great experience with us. Our team strives to provide exceptional service to all our guests, and we are pleased that we were able to meet your expectations. We appreciate your feedback and look forward to welcoming you back for another wonderful stay. Best regards,Grand Mercure Dubai City

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from . on 9 Mar 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

6/10 Okay

Samir, St Johns

Travelled with family
The hotel is clean but I booked this hotel based on the advertised free hotel shuttle. When I reached the airport I contacted the hotel and they said they have stopped this service back in 2023. False advertising. Big extra cost to take taxi
Stayed 1 night in Mar 2024
Response from . on 7 Mar 2024
Dear Samir, thank you for choosing to stay at Grand Mercure Dubai City and for sharing your feedback with us. We apologize for any inconvenience caused regarding the hotel shuttle service. We appreciate your understanding and will take your feedback into consideration for future improvements. We hope to have the opportunity to welcome you back in the future. Best regards, Grand Mercure Dubai City.

10/10 Excellent

Aracelis

Stayed 1 night in Mar 2024
Response from . on 5 Mar 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

10/10 Excellent

Zulfiqar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with all the facilities of a top class hotel.
Stayed 2 nights in Feb 2024
Response from . on 3 Mar 2024
Dear Zulfiqar, thank you for your positive review of your stay at Grand Mercure Dubai City. We are delighted to hear that you enjoyed your experience with us and that our facilities met your expectations. We hope to welcome you back soon. Best regards, Grand Mercure Dubai City.

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from staff
Stayed 5 nights in Feb 2024
Response from . on 3 Mar 2024
Dear Eric, thank you for taking the time to share your positive experience with us. We are delighted to hear that you received great service from our staff. Your kind words are truly appreciated. We look forward to welcoming you back to Grand Mercure Dubai City. Best regards, Grand Mercure Dubai City.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked Grand Mercure. I’d stay there again. The breakfasts were wonderful. Omelettes to order. Zakariyae Bensbih, the Cluster Duty Manager, was there for me all the time with my technical problems. Technicians Kasif and Brahma helped me regularly since the hotel is kind of in the 22d Century. Still, A , 5 stars. Stay here!
Stayed 9 nights in Feb 2024
Response from . on 1 Mar 2024
Dear John, Thank you for taking the time to share your positive experience at Grand Mercure Dubai City. We are delighted to hear that you enjoyed your stay and that the breakfasts were wonderful, especially the made-to-order omelettes. We appreciate your kind words regarding our Cluster Duty Manager, Zakariyae Bensbih, and the assistance provided by technicians Kasif and Brahma. Your feedback is valuable to us, and we look forward to welcoming you back in the future. Best regards,Grand Mercure Dubai City

10/10 Excellent

Iqbal Singh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the Best experience in this hotel. Everyone is so kind and heldful. We really liked this place
Stayed 4 nights in Feb 2024
Response from . on 24 Feb 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

6/10 Okay

Marwan Mohamed

Travelled with family and small children
Liked: Cleanliness, staff & service
.
Stayed 5 nights in Feb 2024
Response from . on 24 Feb 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

10/10 Excellent

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from . on 24 Feb 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

10/10 Excellent

Jean-Francois

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Shuttle only in the morning
Stayed 2 nights in Feb 2024
Response from . on 24 Feb 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

10/10 Excellent

Vincent

Stayed 2 nights in Jan 2024
Response from Hotel Management on 4 Feb 2024
Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us. We sincerely appreciate your comments, and we are pleased to hear about your experience.Your satisfaction is our priority, and we are grateful for your valuable feedback. We look forward to the opportunity of welcoming you back on your future visits.Best regards,Hotel Management

6/10 Okay

WING SZE CHRISTINE

Travelled with partner
Disliked: Amenities
Stayed 2 nights in Jan 2024
Response from Hotel Management on 25 Jan 2024
Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us. We sincerely appreciate your comments, and we are pleased to hear about your experience.Your satisfaction is our priority, and we are grateful for your valuable feedback. We look forward to the opportunity of welcoming you back on your future visits.Best regards,Hotel Management

2/10 Terrible

MASSIMILIANO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Cold shower!
The shower was cold, not acceptable
Stayed 1 night in Jan 2024
Response from Hotel Management on 25 Jan 2024
Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us. We sincerely appreciate your comments, and we are pleased to hear about your experience.Your satisfaction is our priority, and we are grateful for your valuable feedback. We look forward to the opportunity of welcoming you back on your future visits.Best regards,Hotel Management

10/10 Excellent

Peter Carswell

Stayed 1 night in Jan 2024
Response from Hotel Management on 25 Jan 2024
Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us. We sincerely appreciate your comments, and we are pleased to hear about your experience.Your satisfaction is our priority, and we are grateful for your valuable feedback. We look forward to the opportunity of welcoming you back on your future visits.Best regards,Hotel Management

10/10 Excellent

Alina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to airport
Stayed 1 night in Oct 2023
Response from Hotel Management on 25 Jan 2024
Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us. We sincerely appreciate your comments, and we are pleased to hear about your experience.Your satisfaction is our priority, and we are grateful for your valuable feedback. We look forward to the opportunity of welcoming you back on your future visits.Best regards,Hotel Management

2/10 Terrible

ISMAIL EKINCI

Stayed 1 night in Jan 2024
Response from Hotel Management on 25 Jan 2024
Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us. We sincerely appreciate your comments, and we are pleased to hear about your experience.Your satisfaction is our priority, and we are grateful for your valuable feedback. We look forward to the opportunity of welcoming you back on your future visits.Best regards,Hotel Management

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from . on 12 Jan 2024
Dear Valued Guest,Thank you very much for your review,We are looking forward to welcoming you back soon,The Hotel Management

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Softest bed Ive ever slept in. Was truly amazing. Very clean
Stayed 1 night in Jan 2024
Response from Hotel Management on 25 Jan 2024
Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us. We sincerely appreciate your comments, and we are pleased to hear about your experience.Your satisfaction is our priority, and we are grateful for your valuable feedback. We look forward to the opportunity of welcoming you back on your future visits.Best regards,Hotel Management

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2024
Response from Hotel Management on 25 Jan 2024
Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us. We sincerely appreciate your comments, and we are pleased to hear about your experience.Your satisfaction is our priority, and we are grateful for your valuable feedback. We look forward to the opportunity of welcoming you back on your future visits.Best regards,Hotel Management

4/10 Poor

Gloria, Miami Beach

Liked: Cleanliness
Disliked: Property conditions & facilities
we had a problem with the shower, the water was stocked and despite multiple attempts they not were able to fix it.
Stayed 1 night in Jan 2024
Response from . on 12 Jan 2024
Dear Gloria, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the hot water during your stay. We have taken note of your concerns and will address them accordingly. Your satisfaction is of utmost importance to us, and we appreciate your understanding. Best regards,Grand Mercure Dubai City

10/10 Excellent

Kingsley, Bridgeport

Stayed 11 nights in Dec 2023
Response from Hotel Management on 25 Jan 2024
Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us. We sincerely appreciate your comments, and we are pleased to hear about your experience.Your satisfaction is our priority, and we are grateful for your valuable feedback. We look forward to the opportunity of welcoming you back on your future visits.Best regards,Hotel Management

2/10 Terrible

Robert

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on 25 Jan 2024
Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us. We sincerely appreciate your comments, and we are pleased to hear about your experience.Your satisfaction is our priority, and we are grateful for your valuable feedback. We look forward to the opportunity of welcoming you back on your future visits.Best regards,Hotel Management

10/10 Excellent

Raihan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, immaculate rooms. Friendly staff and well laid out rooms.
Stayed 2 nights in Dec 2023
Response from Hotel Management on 25 Jan 2024
Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us. We sincerely appreciate your comments, and we are pleased to hear about your experience.Your satisfaction is our priority, and we are grateful for your valuable feedback. We look forward to the opportunity of welcoming you back on your future visits.Best regards,Hotel Management

10/10 Excellent

ABDULLAH

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel we ever stayed
Stayed 1 night in Dec 2023
Response from Hotel Management on 25 Jan 2024
Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us. We sincerely appreciate your comments, and we are pleased to hear about your experience.Your satisfaction is our priority, and we are grateful for your valuable feedback. We look forward to the opportunity of welcoming you back on your future visits.Best regards,Hotel Management

10/10 Excellent

CELIA MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on 25 Jan 2024
Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us. We sincerely appreciate your comments, and we are pleased to hear about your experience.Your satisfaction is our priority, and we are grateful for your valuable feedback. We look forward to the opportunity of welcoming you back on your future visits.Best regards,Hotel Management

8/10 Good

Bhomali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One slight issue
Our 1 night stay was good, breakfast was good too. The only not so good was , I had requested that we will arrive late so please ensure that the sofa bed was converted to bed. But when we came in around 2 am the sofa bed was as is. We had to ring thrice to get someone to make the bed. Otherwise it was all good.
Stayed 1 night in Dec 2023
Response from Hotel Management on 25 Jan 2024
Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us. We sincerely appreciate your comments, and we are pleased to hear about your experience.Your satisfaction is our priority, and we are grateful for your valuable feedback. We look forward to the opportunity of welcoming you back on your future visits.Best regards,Hotel Management

10/10 Excellent

Jacquelyn

Stayed 1 night in Dec 2023
Response from Hotel Management on 25 Jan 2024
Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us. We sincerely appreciate your comments, and we are pleased to hear about your experience.Your satisfaction is our priority, and we are grateful for your valuable feedback. We look forward to the opportunity of welcoming you back on your future visits.Best regards,Hotel Management

2/10 Terrible

Nikhil

Business traveller
Avoid staying in the mezzanine floor - no hot water, no toiletries and not much sleep
Stayed 1 night in Dec 2023
Response from Hotel Management on 25 Jan 2024
Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us. We sincerely appreciate your comments, and we are pleased to hear about your experience.Your satisfaction is our priority, and we are grateful for your valuable feedback. We look forward to the opportunity of welcoming you back on your future visits.Best regards,Hotel Management

10/10 Excellent

Lavaughn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and beautifully designed.
Stayed 1 night in Nov 2023
Response from Hotel Management on 25 Jan 2024
Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us. We sincerely appreciate your comments, and we are pleased to hear about your experience.Your satisfaction is our priority, and we are grateful for your valuable feedback. We look forward to the opportunity of welcoming you back on your future visits.Best regards,Hotel Management

2/10 Terrible

FRANCISCO JAVIER

Stayed 2 nights in Nov 2023
Response from Hotel Management on 25 Jan 2024
Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us. We sincerely appreciate your comments, and we are pleased to hear about your experience.Your satisfaction is our priority, and we are grateful for your valuable feedback. We look forward to the opportunity of welcoming you back on your future visits.Best regards,Hotel Management

10/10 Excellent

Lexi

Stayed 1 night in Nov 2023
Response from Hotel Management on 25 Jan 2024
Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us. We sincerely appreciate your comments, and we are pleased to hear about your experience.Your satisfaction is our priority, and we are grateful for your valuable feedback. We look forward to the opportunity of welcoming you back on your future visits.Best regards,Hotel Management

8/10 Good

Daniel, Sammamish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from . on 3 Mar 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

10/10 Excellent

Jemel

Stayed 2 nights in Oct 2023
Response from Hotel Management on 3 Nov 2023
Dear Jemel,We are delighted to see your perfect rating and are truly thankful for your appreciation. It's heartening to know that we were able to provide you with an experience that met all your expectations.Thank you for choosing to stay with us, and we look forward to the opportunity to welcome you back for another memorable stay.Warmest regards,

8/10 Good

Keisha

Stayed 1 night in Oct 2023
Response from . on 3 Mar 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

10/10 Excellent

Florin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean. Service is excellent and very friendly. Shuttle service to the airport is very punctual. Price is great
Stayed 1 night in Oct 2023
Response from Hotel Management on 3 Nov 2023
Dear Florin,Thank you for your stellar review and for highlighting the cleanliness of our rooms, the excellence of our service, and the punctuality of our shuttle service. We are also pleased that you found value in our pricing.We strive to deliver the best experiences, and it's encouraging to know that we have succeeded with your stay. Your kind words will be shared with the team, who will be thrilled to know they made such a positive impact on your visit.We look forward to welcoming you back soon for another great stay.Best regards,

10/10 Excellent

ALBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Management on 3 Nov 2023
Dear ALBERT,It is a pleasure to receive your top rating. Thank you for taking the time to provide us with your feedback. We are thrilled to know that we have met your expectations in all areas during your stay.Your satisfaction is our highest reward, and we look forward to your next visit.Kind regards,