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Reviews of Carlton Tower Hotel

4 out of 5
Carlton Tower Hotel
Baniyas Street, near to Deira Twin Towers, Dubai

Reviews

7.4

Good

Rating 10 - Excellent. 156 out of 586 reviews" "
Rating 8 - Good. 211 out of 586 reviews" "
Rating 6 - Okay. 124 out of 586 reviews" "
Rating 4 - Poor. 55 out of 586 reviews" "
Rating 2 - Terrible. 40 out of 586 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from vidya on 17 Apr 2024
Dear Oscar,Many thanks for choosing to visit The Carlton Tower Hotel. Your great rating is well noted. Look forward to welcoming you back in the near future.Best regards,Vidya Adams, Cluster Director of Operations.

10/10 Excellent

Ramses

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from vidya on 1 Mar 2024
Dear Ramses,Thank you for sharing your comments regarding your stay at our hotel. As The Carlton Tower Hotel family, we are very happy to see that your stay met your expectations and that you had a good time. We hope to welcome you again in our hotel as soon as possible. Kind Regards,Vidya AdamsCluster Director of Operations

6/10 Okay

Farook Mohamed Ali

Travelled with family
Liked: Staff & service
Easy for commute
Stayed 7 nights in Feb 2024
Response from vidya on 9 Feb 2024
Dear Farook,Thank you for sharing your feedback, we are glad to hear that you had an excellent your stay with us. Your kind comments are highly appreciated, and we look forward to welcoming you back at The Carlton Tower very soon!Best regards,Vidya Adams , Cluster Director of Operations.

10/10 Excellent

Abdelkarim Suleiman

Stayed 3 nights in Feb 2024
Response from vidya on 21 Mar 2024
Dear Abdelkarim,Thank you for sharing your feedback, we are glad to hear that you had an excellent your stay with us. Your kind comments are highly appreciated, and we look forward to welcoming you back at The Carlton Tower very soon!Best regards,Vidya Adams, Cluster Director of Operations.

4/10 Poor

william

Disliked: Amenities, property conditions & facilities
Staff was really great. The property is very old and sad.
Stayed 2 nights in Nov 2023
Response from vidya on 7 Dec 2023
Dear william,Thank you for choosing to visit The Carlton Tower Hotel. However, it was with concern to note that you were not 100% satisfied with your experience here. Hope you could give us another opportunity in future to welcome you back and prove that we can serve you better. Kind Regards,Vidya AdamsCluster Director Of Operations

4/10 Poor

Fazil

Stayed 3 nights in Nov 2023
Response from vidya on 20 Nov 2023
Dear Fazil,Thank you for taking the time to leave your feedback. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible and to ensure that our guests feel at home. If you could share some details about your stay, it would be very constructive in improving ourselves. However, if you wish to discuss this matter further do not hesitate to contact us directly. Kind Regards,Vidya AdamsCluster Director Of Operations

10/10 Excellent

Shaju

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Sep 2023
Response from vidya on 17 Oct 2023
Dear Shaju,Greetings from The Carlton Tower Hotel!Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards,Vidya AdamsCluster Director of Operations

6/10 Okay

Khaleel

Travelled with family and small children
Liked: Staff & service
Staff were polite and available for needs throughout stay. Room was just okay, nothing to shout about or complain too much about. One niggle was that we booked the deluxe city view room for two adults and two kids under 5 but the room only had one super king size bed in it
Stayed 7 nights in Aug 2023
Response from Vidya on 16 Aug 2023
Dear Khaleel,We appreciate that you have taken the time to write a review for The Carlton Tower Hotel. It is always pleasant to know that our guests appreciate our quality of service. Our deluxe rooms have both twin and double beds, hence if you had chosen a twin -there would have been 2 beds! We do regret the inconvenience and look forward to welcoming you back on your next visit.Kind Regards,Vidya AdamsCluster Director of Operations

6/10 Okay

Ahmed

Liked: Cleanliness
Poor
Stayed 2 nights in May 2023
Response from Vidya on 12 May 2023
Dear Ahmed,Thank you for choosing to visit The Carlton Tower Hotel. However, it was with concern to note that you were not satisfied with your experience here. We would appreciate some details on your stay so that it could help us improve. Hope you could give us another opportunity in future to welcome you back and prove that we can serve you better.kind regards,Vidya AdamsCluster Director of Operations

4/10 Poor

Rashna

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Disappointing, extra money poor service
Response from Vidya on 29 Dec 2022
Dear Rashna,Thank you for taking the time to write and post your review. It is with great concern to note that your stay wasn't perfect due to our service. Your input is being taken into serious consideration and reviewed with our team. Wish you could give us another opportunitiy to welcome you back and prove that we can serve you better.Kind Regards,Vidya Adams, Cluster Director of Operations

2/10 Terrible

MAHDI, EDENSOR PARK

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
fridge bar our of use inside the tea maker rusted old furniture no recomend it
Response from Vidya on 19 Dec 2022
Dear Mahdi,Thank you for taking the time to leave your feedback. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible and to ensure that our guests feel at home. The comments above will be addressed immediately.Assuring you of our best,Kind Regards, Sincerely,Vidya Adams,Cluster Director of Operations

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Dec 2022
Response from Vidya on 12 Dec 2022
Dear Omar,Many thanks for choosing to visit The Carlton Tower Hotel. Your great rating is well noted. Look forward to welcoming you back in the near future.With kind regards,Vidya Adams,Cluster Director of Operations

6/10 Okay

Anastasia

Travelled with partner
Liked: Staff & service
Perfect location to explore the old city and creek area.
Stayed 2 nights in Dec 2022
Response from Vidya on 9 Dec 2022
Dear Anastasia,Thank you for choosing to stay at The Carlton Tower Hotel and for posting your review. We have taken into consideration your comments and have shared these with my colleagues. Hope you could give us another opportunity in the future to welcome you back.Kind regards,Vidya Adams,Cluster Director of Operations

10/10 Excellent

Omar

Stayed 1 night in Nov 2022
Response from Vidya on 5 Dec 2022
Dear Omar,We would like to thank you for taking the time to share with us your kind rating regarding your visit and experience at The Carlton Tower Hotel. Hope to have more opportunities in the future to welcome you back.Kind regards,Vidya AdamsCluster Director of Operations

10/10 Excellent

Aref

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

2/10 Terrible

sufian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
No seeting at the pool at night No any football broacast live No pedicure and menicure No new on breakfast
Stayed 1 night in May 2022

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2022

2/10 Terrible

Akram

Stayed 2 nights in Mar 2022

2/10 Terrible

malis

Business traveller
Disliked: Staff & service, property conditions & facilities
Bad service. Bad hotel
My stay at Carlton Deira was the worst ever and, I did inform management about my experience. Safe not working. Cleaning the room and suppling fresh towels was non existent. When I complained I was told sorry it’s been busy. Unfortunately that is not the clients problem. When they charge 4 star rate and they provide 1 star service. Not acceptable. I will not recommend this hotel to any one
Stayed 6 nights in Feb 2022

2/10 Terrible

Kelvin, Boulder

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst property to be at or even think of sleeping. DONT DO THAT MISTAKE NEVER SLEEP HERE EVER
Stayed 1 night in Feb 2022

4/10 Poor

Mohamed

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The property is old, furniture and sheets are worn out, drapes very dirty and dusty. The hotel needs to replace old And worn out stuff ASAP. Very disappointed and wouldn’t recommend anyone to stay here. Location is good but everything else is awful.
Stayed 5 nights in Nov 2021

4/10 Poor

Raghu Kumar

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with improper maintenance
The Aircondition in the allotted rooms was not working, Inspite of reporting the Refrigerator condition , the replaced Mini Refrigerators are not working while the rooms were not vacuumed before giving to us. The windows were not cleaned and very dusty! On top of all these, we requested upfront cancellation of one of the rooms for 1 day which was approved by Hotels.com and sent me an email while the Carlton hotel reception did not refund the amount saying the Reservation team did it approval the cancellation. Strongly recommend not to book this hotel due to the condition.
Stayed 5 nights in Nov 2021

2/10 Terrible

Kharees

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Reception staff is very Rude
Stayed 2 nights in Nov 2021

8/10 Good

Abdirizak

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They have a very good staff and service
Stayed 1 night in Nov 2021

10/10 Excellent

Deka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quality of the hotel made my entire journey more worthwhile. It was great!
Stayed 3 nights in Sep 2021
Response from Ahmad Asaad Director of Rooms on 19 Sept 2021
Dear Guest, Thank you for staying at Carlton Tower Hotel I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate given us a high score and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Best Regards,

6/10 Okay

Verified traveller

Stayed 5 nights in Mar 2021
Response from Ahmad Asaad Director of Rooms on 19 Sept 2021
Dear Ahmed, Thank you for choosing to stay at The Carlton Tower Hotel Also, we appreciate you for taking the time to give invaluable feedback score. I would like to offer our sincere apologies for any inconvenience. I would like to assure you that the necessary improvements and action will be taken. We hope to welcome you back soon. Yours sincerely

6/10 Okay

Verified traveller

Travelled with family
Stayed 4 nights in Mar 2021
Response from Ahmad Asaad Director of Rooms on 19 Sept 2021
Dear Ahmed, Thank you for choosing to stay at The Carlton Tower Hotel Also, we appreciate you for taking the time to give invaluable feedback score. I would like to offer our sincere apologies for any inconvenience. I would like to assure you that the necessary improvements and action will be taken. We hope to welcome you back soon. Yours sincerely

6/10 Okay

Wahab

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Aug 2021
Response from Ahmad Asaad Director of Rooms on 19 Sept 2021
Dear Wahab, Thank you for choosing to stay at The Carlton Tower Hotel Also, we appreciate you for taking the time to give invaluable feedback score. I would like to offer our sincere apologies for any inconvenience. I would like to assure you that the necessary improvements and action will be taken. We hope to welcome you back soon. Yours sincerely

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Efficient staff
Stayed 1 night in Jun 2021
Response from Ahmad Assad on 22 Jun 2021
Dear Guest, Thank you for staying at Carlton Tower Hotel I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate given us a high score and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Best Regards, Ahmad Assad Director of Rooms

8/10 Good

Joffre

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kudos to Ms Mary from reception. Will stay again!!
The hotel fixtures and aesthetics are dated, not surprising as it is one of the oldest hotel in Naif area. Need an urgent overhaul to keep up, in my . The property was very clean though, particularly the room. It was spotlessly clean including the bathroom. I want to commend the service of the staff, special mention to the Filipino lady named Mary in the reception. She was very friendly, warm and accommodating. She is always willing to assist. I was prompted to book and extend another day because of her! She gave recommendations and advices about the points of interest around the area. Kindly give my special thanks to her as she was very professional yet friendly. Very commendable service! Keep it up!
Stayed 1 night in May 2021
Response from Ahmad Assad on 29 May 2021
Dear Joffre, Thank you for staying at Carlton Tower Hotel I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate given us a high score and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Best Regards, Ahmad Assad Director of Rooms

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel it's old towel to old room is not clean and pillow sheet one was clean second one was smelly never change for previous guest
Stayed 3 nights in Feb 2021
Response from Ahmad Asaad Director of Rooms on 28 Mar 2021
Dear Guest, Thank you for choosing to stay at The Carlton Tower Hotel We appreciate for taking your time to give invaluable feedback. I would like to offer our sincere apologies for any inconvenience. I have discussed the matter with the Concerned Department Head and I am much alarmed that such issue was not communicated and rectified immediately. I would like to assure you that the necessary improvements and action will be taken to ensure this will not occur in the future. We hope to welcome you back soon. Yours sincerely,

2/10 Terrible

Zhanna

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting hotel !!!
The furniture is old, stinks of an old carpet, dirty! The windows are dark with dirt! The bathtub is old! Bed linen torn! The pool didn’t open on time. The hotel is not correspond to 4 Stars. Left earlier
Stayed 16 nights in Jan 2021
Response from Ahmad Asaad Director of Rooms on 27 Feb 2021
Dear Zhanna, Thank you for choosing to stay at The Carlton Tower Hotel We appreciate for taking your time to give invaluable feedback. I would like to offer our sincere apologies for any inconvenience. I have discussed the matter with the Concerned Department Head and I am much alarmed that such issue was not communicated and rectified immediately. I would like to assure you that the necessary improvements and action will be taken to ensure this will not occur in the future. We hope to welcome you back soon. Yours sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2021
Response from Ahmad Asaad Director of Rooms on 27 Feb 2021
Dear Guest, Thank you for staying at Carlton Tower Hotel I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate given us a high score and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I personally enjoyed the view overlooking the creek and not also forgetting the breakfast and the cleanliness of the place
Stayed 2 nights in Jan 2021
Response from Ahmad Asaad Director of Rooms on 27 Feb 2021
Dear Guest, Thank you for staying at Carlton Tower Hotel I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate given us a high score and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely,

8/10 Good

Ahmad Samir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2020
Response from Ahmad Asaad Director of Rooms on 10 Jan 2021
Dear Ahmad, Thank you for staying at Carlton Tower Hotel I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate given us a high score and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely,

8/10 Good

Verified traveller

Stayed 10 nights in Nov 2020
Response from Ahmad Asaad Director of Rooms on 24 Nov 2020
Dear Guest, Thank you for staying at Carlton Tower Hotel I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate given us a high score and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely,

10/10 Excellent

Davinder

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Ahmad Asaad Director of Rooms on 4 Oct 2020
Dear Davinder, Thank you for staying at Carlton Tower Hotel I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate given us a high score and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely,

10/10 Excellent

Murad

Stayed 1 night in May 2020
Response from Ahmad Asaad Director of Rooms on 4 Oct 2020
Dear Murad, Thank you for staying at Carlton Tower Hotel I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate given us a high score and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely,

8/10 Good

Imran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Hotel staff were very polite and accomodating.
Stayed 1 night in Feb 2020
Response from Reybie on 7 Mar 2020
Dear Imran, Thank you for staying at Carlton Tower Hotel I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Reybie Iting Front Office Manager

10/10 Excellent

Ahmad Samir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020
Response from Reybie on 7 Mar 2020
Dear Ahmad, Thank you for staying at Carlton Tower Hotel I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Reybie Iting

8/10 Good

Qaisar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel neat and clean, staff was very friendly ..just towel in wash was only one ..that shold be more ..
Stayed 3 nights in Feb 2020
Response from Reybie on 7 Mar 2020
Dear Qaisar, Thank you for staying at Carlton Tower Hotel I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Reybie Iting Front Office Manager

6/10 Okay

Praful

Liked: Staff & service
Rooms are not up to the mark
Room are pretty old ; seriously the rooms are in dire need of renovation. Definately overpriced. Though one side of the hotel looks over the creek, it is not that great.
Stayed 2 nights in Feb 2020
Response from Reybie on 29 Feb 2020
Dear Praful, Thank you for choosing to stay at The Carlton Tower Hotel Also, we appreciate you for taking the time to give invaluable feedback. I would like to offer our sincere apologies for any inconvenience. I have discussed the matter with the Department Head concerned and I am much alarmed that such issue was not communicated and rectified immediately. I would like to assure you that the necessary improvements and action will be taken to ensure this will not occur in the future. We hope to welcome you back soon. Yours sincerely, Reybie Iting Front Office Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent amazing staff always willing to help and very friendly.
Stayed 2 nights in Feb 2020
Response from Reybie Iting on 28 Feb 2020
Dear Guest, Thank you for staying at Carlton Tower Hotel I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Reybie Iting Front Office Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, cleanliness, centrally located. Social facilities
Stayed 20 nights in Oct 2019
Response from Reybie Rafols Iting on 10 Feb 2020
Dear Guest, Thank you for staying at Carlton Tower Hotel I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Reybie Iting Front Office Manager

6/10 Okay

Verified traveller

Stayed 3 nights in Jan 2020
Response from Reybie on 3 Feb 2020
Dear GUest, Thank you so much for sharing your feebdack. Best Regards, Reybie Iting Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The service was great, friendly staff and ease of check in and check out.
Stayed 2 nights in Jan 2020
Response from Reybie Rafols on 20 Jan 2020
Dear Guest, Thank you for staying at Carlton Tower Hotel I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Reybie Iting Front Office Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Experience
Surprisingly guest is not allowed to the room
Stayed 1 night in Jan 2020
Response from reybie on 23 Jan 2020
Dear Guest, Thank you for choosing to stay at The Carlton Tower Hotel We appreciate for taking your time to give invaluable feedback. I would like to offer our sincere apologies for any inconvenience. I have discussed the matter with the Concerned Department Head and I am much alarmed that such issue was not communicated and rectified immediately. I would like to assure you that the necessary improvements and action will be taken to ensure this will not occur in the future. We hope to welcome you back soon. Yours sincerely, Reybie Iting Front Office Manager

6/10 Okay

Hoi Kit Ralph

Liked: Staff & service
Some facilities are old and broken in the room.
Stayed 2 nights in Dec 2019
Response from Reybie on 14 Jan 2020
Dear Sir/Madam, Thank you for choosing to stay at The Carlton Tower Hotel We appreciate for taking your time to give invaluable feedback. I would like to offer our sincere apologies for any inconvenience. I have discussed the matter with the Concerned Department Head and I am much alarmed that such issue was not communicated and rectified immediately. I would like to assure you that the necessary improvements and action will be taken to ensure this will not occur in the future. We hope to welcome you back soon. Yours sincerely, Reybie Iting Front Office Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel nice staff nice location nice view nice decoration
Stayed 4 nights in Jan 2020
Response from Reybie Rafols on 20 Jan 2020
Dear Guest, Thank you for staying at Carlton Tower Hotel I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Reybie Iting Front Office Manager

10/10 Excellent

Col, Cambewarra NSW

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the metro and on the creek. Great creek and city views from the room.
Stayed 3 nights in Jan 2020
Response from Reybie on 10 Jan 2020
Dear Guest, Thank you for staying at Carlton Tower Hotel I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon. Yours sincerely, Reybie Iting Front Office Manager