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Reviews of Ma'In Hot Springs

5 out of 5
Ma'In Hot Springs
Sowayma, 17173, Dead Sea North, Ma'In

Reviews

8.2

Very good

Rating 10 - Excellent. 145 out of 290 reviews" "
Rating 8 - Good. 74 out of 290 reviews" "
Rating 6 - Okay. 40 out of 290 reviews" "
Rating 4 - Poor. 12 out of 290 reviews" "
Rating 2 - Terrible. 19 out of 290 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

sami

Liked: Amenities
Property is very basic and not kept up I would say.
Stayed 1 night in Jan 2024

10/10 Excellent

S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting is lovely and the hot waterfall was a magical experience.
Stayed 1 night in Nov 2023

8/10 Good

Fiona

Stayed 1 night in Nov 2023

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 1 night in Oct 2023

8/10 Good

Keiran

Liked: Staff & service, property conditions & facilities
The hotel staff were very helpful and although very isolated the hotel was a good base for trips to the Dead Sea. The springs were dirty and rubbish left lying around, but that says more about the other visitors than the hotel.
Stayed 2 nights in Sep 2023

6/10 Okay

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was lovely and generally hotel was good, but springs & pools pretty disappointing. Lovely meal, after we insisted we didn't want the buffet.
Stayed 1 night in Sep 2023

6/10 Okay

LEMLEM

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The resort is not exactly as advertised. The bathroom tiles (floor and wall tiles) are old and moldy. We booked a suite with balcony, and everything is falling apart (the chairs, door, desk, phone, tables, and lamps). The waterfall pool is nice, but you can't see the bottoms of the pool and the external tile is moldy. The hotel needs a facelift. We booked a room with two beds, but they gave us one bed. We asked one of the managers for a room with 2 beds, but they suggested one of us sleep on the bed and the other on the sofa until a room with two beds is available. We never got a room with two beds. Some of the staff lack professionalism and they use the hotel to advertise their own businesses. The head of guest relations services was very rude (I think his name is Fares). From the moment we arrived, he spent 19 minutes to talk to us about his personal beauty products business and Spa. He offered to take us to his place of business so we can buy stuff from his store. We asked him if the hotel offers spa services, and he told us it's too expensive. He also provided us a list of his services that included: - Round trip to the Dead Sea for 100JD. - Drop off to Rainbow Street from the hotel and back for about for 85JD - He offered to Take us to the Airport for 85JD (one way). We asked him if the hotel offer shuttles/car services and he said the hotel has two cars, but it's not free. We asked for the price list of the hotel's car services but he declined. He suggested we ut
Stayed 9 nights in Sep 2023

4/10 Poor

khaled

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad stay
This hotel is nowhere near 5 stars. It seems like no maintenance has been done since it opened. The staff was obviously not trained at all and they were rude. When I received my room and after settling in, I wanted to check out the hotel. To my surprise the door doesn’t lock. Red flag. After I told them about it, a guy came and after he tried, he basically told me, its fine don’t worry!?!? Of course I insisted on a room change, the new room was a downgrade and it had no safe box! The bathroom smelled so bad, the sewage system is very bad. The AC barely worked. The “natural pool” was very bad, it was over flowing. The only normal pool was so dirty and the chairs were almost all broken. The only good thing was is the food, its not the best but good. This hotel has a very big potential to be a great hotspot. Its in a unique location. The management needs to be changed. It was a very bad stay, I checked out early morning after breakfast and went straight away to the other hotel in the deadsea contemplating why I didn’t book there before.
Stayed 1 night in Jul 2023

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It seems this hotel was once very nice but the level of neglect and poor cleanliness standards are evident throughout. In particular, the room I was assigned was disgusting. The shower was covered from floor to ceiling in mold, the toilet still had remnants from the previous guests, the sheets had crumbs on them as if they hadnt been changed, the phone was filthy, and the hotels brochures were badly wrinkled and dirty. The hotel’s common areas such as the pools were badly neglected and the overall feeling was like being in an abandoned building. As if this wasnt bad enough, the front desk staff were exceptionally rude on multiple occasions. Though the area surrounding the property is truly beautiful, I would recommend staying elsewhere.
Stayed 2 nights in Jul 2023

10/10 Excellent

Ahmed

Liked: Amenities
The best thing in this place is the hot spring water falls.
Stayed 1 night in Aug 2023

4/10 Poor

Kamal

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is worn out and needs renovation. Staff are very kind and always smiling. The food is very good. But the stay wasn’t good and I wouldn’t visit again. Thanks for Shadi the Rooms Manager for the great support and professionalism.

2/10 Terrible

khalil

Travelled with family
Disliked: Cleanliness
expensive, same amount you can got 5 stars hotel in dead sea
Stayed 1 night in Jun 2023

6/10 Okay

Yousef, Amman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in May 2023

6/10 Okay

Lauren

Stayed 1 night in May 2023

10/10 Excellent

Mouhid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

David

Stayed 1 night in Apr 2023

2/10 Terrible

Safa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s sad to see such a beautiful area and hotel with low quality services and maintenance, it’s gem hidden in the mountains and it’s been given for a clueless staff and management The hotel in Desperate need for renovation and a good manager

6/10 Okay

Safa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s sad to see such a beautiful area and hotel with low quality services and maintenance, it’s gem hidden in the mountains and it’s been given for a clueless staff and management The hotel in Desperate need for renovation and a good manager

2/10 Terrible

Xiao

Stayed 1 night in Apr 2023

8/10 Good

Alan

Liked: Staff & service, room comfort
Beautiful place, but a re-fresh needed in areas!
The location and scenery is amazing. The separate spa and waterfall complex is lovely, the pool temperature is perfect and worth the money when you add a treatment. The buffet breakfast, dinner and a la carte were all great. The hotel pool could do with more and newer sun loungers and area around the pool kept cleaner. There could be more staff, sometimes by the pool it was difficult to get hold of someone. The bedrooms and ensuites could do with a bit of TLC - cracks, chips etc in a few places. As it has the monopoly as the only hotel in the the area, given the price you pay, you expect the rooms to be of a higher finish. It has the potential to be really nice, just needs freshening up in places!
Stayed 2 nights in Mar 2023

2/10 Terrible

Mohammad

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
That’s been disgusting and they charged me twice and there was a cold we are they are lying a lot what I ordered the best room you guys offered. I paid the money and they charge me second time and they offered as as an apology then and then they charge me for it and one more thing as there is no stop. The room is not ready at dirty a lot of mistakes it’s disgusting night
Stayed 1 night in Feb 2023

4/10 Poor

Rachel, Aarhus

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff service was embarrassingly bad, food was of rather sad quality especially the buffet dinner and breakfast which felt like a cattle call, place was noisy and overrun with kids, no place to sit at pool, lumpy chaise lounge chairs, pillows as hard as a rock in the rooms, bed covers that were too small, limited coffee and tea amenities, overpriced claustrophobic spa, and they charge 10 JDs for a beer. Everything is overpriced. Rather sad, when it could be a beautiful restful retreat.
Stayed 1 night in Jan 2023

10/10 Excellent

Rami

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room and towels were not clean , had to get Soap and shampoo from front desk . Food was ok not great
Stayed 1 night in Dec 2022

6/10 Okay

Alain

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Not clean, bad service, and too expensive
The hotel is ok, not fantastic. We were very disappointed by the hot spring: the private one is too hot. And the fall is accessible by the public, and it is not clean. Ac was off for all the day, and our door key was not working, and they never fixed it. I was expecting at least a free drink when the whole hotel and our room were so hot. Does not worth the price
Stayed 1 night in Jun 2022

10/10 Excellent

Tamer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant as usuall.
Stayed 1 night in Apr 2022

6/10 Okay

On

Travelled with family
Disliked: Property conditions & facilities
I think it was a great hotel at one point - definitely not a 5 star hotel. Our door didn’t lock - went to call downstairs but the phone isn’t even hooked up (there wasn’t even a wire connection to the phone) the safety box ran out of battery, the wooden sliding doors feel like they are going to fall off when you open and close them, there’s no lock to ur balcony, hamper has trash in it, no robes - that’s a lot of misses for a 5 star hotel. Also when I checked in - the person said he had to check again to see if breakfast was included and when I checked out he said I hadn’t paid for the room yet, which I did. He had to check a couple of times and said that the room is paid for already. I’ve never been to a hotel where there were so many mistakes. The only redeeming quality is the location of the property where you can have early access to the waterfall (which also has great potential- hopefully they will improve the surrounding areas because the place could be stunning). I really was looking forward to this place and really wanted to love it.
Stayed 1 night in Apr 2022

8/10 Good

Chenna Keshav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ma’in Hot springs hotel was every bit the relaxing stay we expected.From the lobby through to our room with a great view of a hot spring, we really loved our stay at this property.The staff were friendly and helpful, trying to ensure we had an outside breakfast table with view of the spring each morning and generally being lovely. The room itself was decked out in the same comfortable spa fashion as the rest of the hotel and the bed was super comfy- we slept so well! We relaxed in the hot spring pool mostly and thoroughly enjoyed that slower pace this hotel offers.
Stayed 2 nights in Oct 2021

8/10 Good

Albert

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Bonds in Ma'in
Excellent service, great food but some of the property is in need of some attention. The hot spring pool is worth the visit
Stayed 1 night in Sep 2021

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place which have access to the hot springs and water falls. The bed mattress was squeezing a lot. The gym was not in the best condition. Otherwise the place is very good.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in Aug 2021

10/10 Excellent

Saed

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

HANI

Stayed 1 night in Jul 2021

10/10 Excellent

Wafa

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Mahmoud

Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The staff were very helpful and friendly, and the food was really good. The location is amazing. The building is a bit old though and needs some maintenance.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021

10/10 Excellent

Osama

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to relax
Amazing
Stayed 2 nights in Jan 2021

6/10 Okay

Fadel

Travelled with family
Liked: Cleanliness
One night is
Stayed 1 night in Jan 2021

6/10 Okay

Ahmad

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2020

10/10 Excellent

Tamer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended.
As always, excellent experience and services. one of the preferred hotels and locations to stay in in Jordan.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hosts
Despite bad weather and coronavirus panic setting in the staff here were amazing and couldn't do enough for us. Thank you for your hospitality :)
Stayed 2 nights in Mar 2020

10/10 Excellent

Laurence

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with exceptional service!
Lovely well designed hotel with a great thermal pool and view of hot springs waterfall. The public waterfall is only a short walk outside the hotel. It’s a unique experience to stand under a hot thermal waterfall with water pummeling on you. Highly recommended! The staff were exceptional, attentive and accommodating. Would happily stay again.
Stayed 1 night in Mar 2020

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, room comfort
Very beautiful and unique place
It’s a unique place and honestly I wish they will stop letting people smoke in the main pool and keeping the kids out . I also have to say what made my stay was one of the Gm ALameed Abbas and so is Sameer
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Outstanding! Definitely worth every penny. The staff goes overboard to make things fabulous for the guests. Exceptionally clean.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ma'in spa hotel has to be one of the best overall hotel experiences I have ever had. The hot spring waterfalls are extraordinarily beautiful, and the fact they are roughly 40 degrees and you can swim in them only makes them more magical. The staff at the Ma'in spa hotel could not have been more attentive, they really go out of their way to put a smile on your face and ensure you have an incredible stay. The breakfast was hands down the best hotel breakfast I have had at any hotel I've ever stayed at. The rooms are nice with spectacular views, the hotel could do with a little renovation / maintenance but it's still a good standard. I wholeheartly recommend this hotel to others and I will definitely be visiting again.
Stayed 1 night in Jan 2020

10/10 Excellent

Arkadiusz, Warsaw

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service, interesting colonial style decor. Hot Springs.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful and calmness away from noisy city. Excellent place for couples/honeymoon. Excellent food
Stayed 1 night in Jan 2020

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
A great experience. This was our 2nd stay here and would go back again without question. Hidden away in the mountains, fresh air, and relatively quite. Spa treatments were excellent, pools were nice, and can not say enough about ALL the staff, they were great!
Stayed 2 nights in Jan 2020