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Reviews of Mantra Pandanas

4.5 out of 5
Mantra Pandanas
43 Knuckey Street, Darwin, NT

Reviews

8.8

Excellent

Rating 10 - Excellent. 537 out of 1000 reviews" "
Rating 8 - Good. 321 out of 1000 reviews" "
Rating 6 - Okay. 97 out of 1000 reviews" "
Rating 4 - Poor. 28 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Wilma

No restaurant on weekend, meal provided very average
Stayed 1 night in Apr 2024
Response from Terence on 29 Apr 2024
Dear Wilma,Thank you for your review and our apologies for your experience in regards to the meals. I have shared your review with the relevant manager and we will work on improving our menu.We look forward to welcoming you again soon.Sincerely,Terence

8/10 Good

Greg

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The check in process was terrible. Took forever, had to park my car in a bus parking area, then had to conduct a u turn in amongst traffic and go around the block to find the hotel parking. Staff forgot to give me code for parki g and my room number. Our room however was great as is the location of the hotel
Stayed 1 night in Apr 2024
Response from Terence on 29 Apr 2024
Dear Greg,Thank you for your review.We deeply apologise for the service that you experienced and have shared your review with the relevant manager to address. We look forward to welcoming you again for a better experience.Sincerely,Terence

10/10 Excellent

reba

Stayed 1 night in Apr 2024
Response from Terence on 29 Apr 2024
Dear Reba,we are glad that you enjoyed your stay and we look forward to welcoming you back soon.Sincerely,Terence

10/10 Excellent

Mark

Nice and tidy motel nice and quiet.
Stayed 1 night in Mar 2024
Response from Terence on 29 Apr 2024
Dear Mark,Thank you for staying with us and we look forward to welcoming you again soon.Sincerely,Terence

10/10 Excellent

Paul John, Sydney

Business traveller
Liked: Staff & service, property conditions & facilities
It was good having so much space more like a flat than a room. I thought housekeeping should have come around more frequently to empty the bins as cooking for yourself you generate a fair bit of rubbish. The room was cool on arrival. The window was dirty. Close to shops and right in the heart of the cbd. Friendly cafe in the complex.
Stayed 5 nights in Feb 2024
Response from Terence on 21 Feb 2024
Dear Paul John, Thank you for your review. We are glad that you enjoyed your stay with us. However, we apologise for the inconvenience you experienced in regards to the housekeeping service. Though the accommodation package does not include a daily housekeeping service, our team would refresh towels, replenish amenities and remove rubbish upon request. I have shared your comments with the relevant managers to address.We look forward to welcoming you again soon.Sincerely,Terence

10/10 Excellent

Brett

Stayed 1 night in Dec 2023
Response from Terence on 26 Mar 2024
Dear Brett,Thank you for your review and we look forward to welcoming you again soon.Sincerely,Terence

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If not happy ,talk to senior management
The part of my stay was average but after talking with Senior management my stay was fantastic, got what i paid for
Stayed 2 nights in Feb 2024
Response from Terence on 21 Feb 2024
Dear Mark,Thank you for your review. We apologise that the part of your stay was average until you spoke to senior management. We are glad that we were able to make your stay better and will speak to the relevant managers so that we get things right first time.We look forward to welcoming you again soon.Sincerely,Terence

6/10 Okay

Koolin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Terence on 21 Feb 2024
Dear Koolin, Thank you for your review and we look forward to welcoming you again soon.Sincerely,Terence

8/10 Good

Nicole

Liked: Cleanliness, staff & service
👍
Stayed 1 night in Dec 2023
Response from Terence on 21 Feb 2024
Dear Nicole, Thank you for your review and we look forward to your return.Sincerely,Terence

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Terence on 21 Feb 2024
Dear Geoffrey,Thank you for your review and we look forward to welcoming you again soon.Sincerely,Terence

8/10 Good

Kim

Stayed 1 night in Dec 2023
Response from Terence on 21 Feb 2024
Dear Kim,Thank you for your review and we look forward to welcoming you again soon.Sincerely,Terence

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great place to stay. Disappointed that the pool was being upgraded and nothing on website to tell us it was unavailable before booking it would be out. Booked a room with a king bed, but bed was clearly a queen. Small things I know but overall would stay there again.
Stayed 2 nights in Dec 2023
Response from Terence on 21 Feb 2024
Dear Mark,Thank you for sharing your experience. We are glad that you enjoyed your stay. However, we do apologise and take good notes of your valuable feedback.We look forward to welcoming you again soon.Sincerely,Terence

10/10 Excellent

Selver

Stayed 1 night in Dec 2023
Response from Terence on 23 Dec 2023
Dear Selver,Thank you for your review and we look forward to welcoming you again soon.Sincerely,Terence

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay here when in town - there is only one thing that annoys me, the charge of $200 deposit. I have already paid for my room in advance - so why am I being charged another $200 that doesnt get recredited to my credit card until the end of the month? Its not like i could be stealing anything from the fridge - there is no minibar just a little box of milk. Any room service could be immediately booked against a card. It just seems a bit dishonest of a hotel to hotel to needlessly hold onto $200 from literally hundreds and hundreds of customers a month. What guest is going to check their credit card payments the next month to make sure the refund has arrived. Its really treating guests disrespectfully, telling every guest they are a potential thief snd may checkout with a bedside lamp in their luggage. Surely the hotel has insurance for actual theft? A very bad guest experience being asked for this money, especially after already having paid in advance, and being a regular guest!
Stayed 1 night in Dec 2023
Response from Terence on 23 Dec 2023
Dear Ian, Thank you for your review and we fully understand your opinion on credit card pre-authorisation. Unfortunately, this is a policy that we need to have in place in case there are damages in the rooms - it would be awesome if every one was like you though.As for the hold, please note that this hold never comes to our bank account. It actually stays with your bank. Your bank place the fund on hold for about 30 days by default unless they receive a cancellation request from our eftpos machine. .We look forward to welcoming you again soon.Sincerely,Terence

8/10 Good

Geoffrey

Stayed 1 night in Dec 2023
Response from Terence on 23 Dec 2023
Dear Geoffrey,Thank you for your review and we look forward to welcoming you again soon.Sincerely,Terence

10/10 Excellent

Kerry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very spacious room.
Stayed 3 nights in Nov 2023
Response from Terence on 23 Dec 2023
Hi Kerry,Thank you for your review and we look forward to welcoming you again soon.Sincerely,Terence

2/10 Terrible

Mark

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Aircon didn’t work in the first room which took a lot of convincing to the front desk but by 9.30pm they realised it wasn’t working by this time we had sweated enough. Then was downgraded with the next room. We have used mantra pandanas for the last ten years and also are members of the Accor group as we are Darwinites that work and live remote. Sunday 26/10/2023 will be the last time we set foot inside that building ever again it’s been turned into a glorified workers camp.
Stayed 1 night in Nov 2023
Response from Terence on 30 Nov 2023
Dear Mark,Thank you for your review and please accept our deepest apologies for all the inconveniences you experienced. We are currently investigating this matter and would be grateful if you could please contact me via the hotel reception.Thank you.Sincerely,Terence

8/10 Good

Barrie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Stay
We checked in late around 9.30pm, and checked out before 10.00am. So our stay was very short, but once we found the hotel and car park, it’s was good. Great access to car park and our room 👍
Stayed 1 night in Nov 2023
Response from Terence on 22 Nov 2023
Dear Barrie,we are glad that you enjoyed your brief stay with us and we look forward to welcoming you again soon.Sincerely,Terence

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I‘m a return business traveller - and I alway choose the apartments at Mantra Pandanas. Great value and comfort for business travellers.
Stayed 4 nights in Nov 2023
Response from Terence on 22 Nov 2023
Dear Frank, we appreciate your comments and we look forward to welcoming you again soon.Sincerely,Terence

6/10 Okay

Graham

Liked: Cleanliness, staff & service
Stayed 14 nights in Oct 2023
Response from Terence on 22 Nov 2023
Dear Graham,Thank you for your review and we look forward to your return.Sincerely,Terence

8/10 Good

Theo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady that checked me out after my stay was amazing.
Stayed 1 night in Oct 2023
Response from Terence on 2 Nov 2023
Dear Theo,Thank you for your review and we look forward to welcoming you again soon.Sincerely,Terence

6/10 Okay

Verified traveller

Business traveller
Sound but not spectacular
Stayed 4 nights in Oct 2023
Response from Terence on 29 Oct 2023
Dear Anonymous,Thanks for your review and we hope to have the opportunity to welcoming you again in future.Sincerely,Terence

6/10 Okay

Rockey

Travelled with family
Disliked: Staff & service, property conditions & facilities
Staff not experienced
Stayed 3 nights in Oct 2023
Response from Terence on 29 Oct 2023
Dear Rockey,Thank you for your review and we look forward to your return.Sincerely,Terence

8/10 Good

Charlotte

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room with everything you need, great location, very nice staff. Only downside was the pool being renovated but there were alternatives offered close by which was explained at check in but we weren’t aware of the pool closure when we booked.
Stayed 1 night in Oct 2023
Response from Terence on 29 Oct 2023
Dear Charlotte,Thank you for your review. We are glad that you enjoyed your stay with us. However, we apologise that the pool was unavailable and that the communication was not so great in regards to the works but we could only provide as much information as what the body corporate and the contractor would give us.We hope to welcome you again soon.Sincerely,Terence

10/10 Excellent

colin

Travelled with family
Liked: Cleanliness, staff & service
would happily stay again
Stayed 5 nights in Oct 2023
Response from Terence on 29 Oct 2023
Dear Colin,Thank you for the review and we look forward to welcoming you again soon.Sincerely,Terence

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff - I needed an extra hour in my room for a zoom meeting and they obliged - big thanks to the front desk
Stayed 1 night in Oct 2023
Response from Terence on 29 Oct 2023
Dear Nicholas,Thanks for your sharing your experience with us. We are glad that our team made a great impression and we look forward to welcoming you again soon.Sincerely,Terence

8/10 Good

Sidney, Broome

Liked: Cleanliness, property conditions & facilities
Do
Stayed 5 nights in Sep 2023
Response from Terence on 29 Oct 2023
Dear Sidney,Thank you for your review and we look forward to welcoming you again soon.Sincerely,Terence

10/10 Excellent

Jacqueline Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely and clean. Staff were very helpful. Only downside was the pool was not available due to renovations. I looked on the notice at the hotel and it said available to use after August. I booked in October and was still under renovations. Was easy access to everything from eateries, shops and beach. .
Stayed 10 nights in Sep 2023
Response from Terence on 29 Oct 2023
Dear Jacqueline Anne,we are delighted that you enjoyed your stay despite the pool being unavailable and for which we deeply apologise. The works have been delayed several times and we are following up with the body corporate and the contractor on a regular basis to get the latest update.We look forward to welcoming you again soon.Sincerely,Terence

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and facilities
Stayed 5 nights in Sep 2023
Response from Terence on 29 Oct 2023
Dear Scott,we are delighted that you enjoyed your stay and our convenient location. We look forward to welcoming you again soon.Sincerely,Terence

2/10 Terrible

Colleen

Stayed 2 nights in Sep 2023
Response from Terence on 29 Oct 2023
Hi Colleen,we are sorry that your stay did not meet your expectation but hope that you will give us the opportunity to better serve you in future.Sincerely,Terence

10/10 Excellent

Sudip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Sep 2023
Response from Terence on 27 Sept 2023
Dear Sudip,We are delighted that you had a great stay and we look forward to your return.Sincerely,Terence

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Terence on 27 Sept 2023
Dear Sophie, Thank you for your great review and looking forward to your return.Sincerely,Terence

4/10 Poor

Andrew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Terence on 27 Sept 2023
Dear Andrew,Thank you for your review.We apologise that your stay did not meet your expectation and we hope to have the opportunity to welcoming you again for a much-improved experience.Sincerely,Terence

10/10 Excellent

David, Redfern

Liked: Cleanliness, staff & service
Nice place, big room with a great bathroom but it was a shame the pool was closed for a reno. All said though it was excellent t
Stayed 1 night in Sep 2023
Response from Terence on 27 Sept 2023
Dear David,Thank you for your review.We are glad that you enjoyed your stay and we look forward to welcoming you again soon.Sincerely,Terence

10/10 Excellent

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renu is the assistant manger there and she provided exceptional service while my partner and I stayed for a few nights after moving from Perth. She provided a friendly and efficient service and allowed for flexibility with our time of stay which made it a lot less stressful for us and made for a pleasant stay.
Stayed 3 nights in Sep 2023
Response from Terence on 27 Sept 2023
Dear Bonnie,Thank you for your review.We are glad that you enjoyed your stay with us and really appreciate your valuable recognition for Renu's excellent service which we have shared with her.We look forward to welcoming you again soon.Sincerely,Terence

2/10 Terrible

LOATA

Liked: Cleanliness
Disliked: Staff & service
I booked and payed for a room with a double and 2 singles bed option but I was given a room with only a double bed. Why advertising and charging for something you don't have? VERY DISAPPOINTED!
Stayed 2 nights in Aug 2023
Response from Terence on 27 Sept 2023
Dear Loata,Thank you for your review. We deeply apologise for the inconvenience that you experienced with the bed configuration. We have asked our digital team to update the websites with the proper information.We hope to have the opportunity to welcoming you again for a much-improved experience.Sincerely,Terence

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value property in DRW CBD - comes with everything you need for a business stay.
Stayed 1 night in Aug 2023
Response from Terence on 31 Aug 2023
Dear Frank, Thank you for your review and we look forward to your return.Sincerely,Terence

8/10 Good

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Chair on balcony broken on arrival. Replaced by staff.
Stayed 3 nights in Jul 2023
Response from Terence on 31 Aug 2023
Dear Phillip, We are glad you enjoyed your stay and we look forward to welcoming you again soon.Sincerely,Terence

4/10 Poor

Bernie

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Elevator noise at night Pool unavailability very deep in the reservation page
Stayed 4 nights in Aug 2023
Response from Terence on 31 Aug 2023
Dear Bernie,Thank you for your review. We apologise that your stay did not meet your expectation. We hope that you will give us the opportunity to welcome you again for a much-improved experience.Sincerely,Terence

2/10 Terrible

Guy

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Great location but the rooms were really expensive. During our stay our rooms were not serviced, and the pool was closed for renovations (despite having been advertised on the Wotif website). Would have preferred to stay somewhere else if I’d know this was going to be my experience.
Stayed 4 nights in Aug 2023
Response from Terence on 31 Aug 2023
Dear GuyWe apologise for all the inconveniences you experienced during your stay with us. The swimming pool has been closed for renovation since beginning of April and we anticipate the completion of works around end of October if all goes as planned.In regards to housekeeping, though the accommodation package did not include a daily housekeeping service, our team would gladly replenish amenities, refresh towels and remove rubbish upon request.We hope to have the opportunity to welcoming you again in future for a much-improved experience.Sincerely,Terence

10/10 Excellent

PAUL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room especially for the price. Friendly staff.
Stayed 2 nights in Jul 2023
Response from Terence on 31 Aug 2023
Dear Paul,We are delighted that you enjoyed your stay and we look forward to welcoming you again soon.Sincerely,Terence

6/10 Okay

Valentina

Stayed 1 night in Jul 2023
Response from Terence on 31 Aug 2023
Dear Valentina,thank you for your review. We apologise if your stay did not meet your expectation and hope that you will give us the opportunity to welcoming you again for a much-improve experience.Sincerely,Terence

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Would not recommend
Hot water only lasted one minute in the shower. This was addressed with hotel staff but nothing done about it, even after a second discussion with the manager. No room service provided.
Stayed 2 nights in Jul 2023
Response from Terence on 29 Jul 2023
Dear Anonymous,Thank you for your review. We deeply apologise for the inconvenience you experienced with the hot water.I have shared your comments with the relevant managers to follow up.We hope to have the opportunity to welcoming you again in future for a much-improved experience.Sincerely,Terence

6/10 Okay

Pauline

Stayed 1 night in Jul 2023
Response from Terence on 26 Jul 2023
Dear Pauline,Thank you for your review. We apologise that your stay did not meet your expectation.We hope that you will give us the opportunity to welcoming you again in future for a much-improved experience.Sincerely,Terence

6/10 Okay

Shaine

Liked: Cleanliness
Disliked: Property conditions & facilities
Average
Stayed 1 night in Jul 2023
Response from Terence on 26 Jul 2023
Dear Shaine,Thank you for your review. We are sorry that we were only average but we will work hard so that we can be better.We hope to have the opportunity to welcoming you again in future for a much-improved experience.Sincerely,Terence

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, neat, new and quiet!
Stayed 2 nights in Jul 2023
Response from Terence on 26 Jul 2023
Dear NicholasThank you for your review. We are delighted that you enjoyed your stay and we look forward to your return.Sincerely,Terence

6/10 Okay

Murray

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2023
Response from Terence on 26 Jul 2023
Dear Murray,Thank you for your review and we look forward to your return.Sincerely,Terence

6/10 Okay

Sara

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The pool is under renovation, which we were informed of only upon checking in. Our first room had moldy carpet. Reception quickly changed our room after being informed. Our second room had a broken security chain and no soap in the shower. During our 5 night stay, there was no housekeeping service beyond the one towel refresh that we had to request. Whenever we requested or pointed things out, the staff was very quick to address and very pleasant.
Stayed 5 nights in Jul 2023
Response from Terence on 26 Jul 2023
Dear Sara,Thank you for your review. Though we are glad that our team was helpful, we still apologise for the shortfall that you experienced during your stay with us.I have shared your comments with the relevant managers to address accordingly.We hope to have the opportunity to welcoming you again for a much-improved experience.Sincerely,Terence

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Good location
Overall, it was good but did not expect that they provide room services ( no cleaning or taking rubbish out) inspite of us staying 5 nights
Stayed 5 nights in Jul 2023
Response from Terence on 26 Jul 2023
Dear Anonymous, Thank you for your review. We are glad that you enjoyed your stay with us.Though the accommodation package did not include a daily housekeeping service, our team would gladly top-up amenities, refresh towels and remove rubbish upon request. We deeply apologise if this was not properly communicated to you during check-in.We look forward to welcoming you again soon.Sincerely,Terence

8/10 Good

Robert, AIEA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the kitchenette feature with dishes, microwave, & washer dryer with detergent
Stayed 2 nights in Jul 2023
Response from Terence on 26 Jul 2023
Dear Robert,Thank you for your review. We are glad that you enjoyed your stay with us and our in-room facilities.We look forward to welcoming you again soon.Sincerely,Terence