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Reviews of MGM COTAI

5 out of 5
MGM COTAI
Avenida da Nave Desportiva Cotai, Cotai, Macau

Reviews

8.8

Excellent

Rating 10 - Excellent. 391 out of 737 reviews" "
Rating 8 - Good. 243 out of 737 reviews" "
Rating 6 - Okay. 58 out of 737 reviews" "
Rating 4 - Poor. 28 out of 737 reviews" "
Rating 2 - Terrible. 17 out of 737 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

nisim

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Don’t speak English at all can’t help to save their lives
Stayed 3 nights in Apr 2024
Response from Hospitality Insights on 16 Apr 2024
Dear nisim,Warm greetings from MGM!Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests.We appreciate your kind comments and hope to serve you again soon.Best regards,Rooms

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Care on 2 Jan 2024
Dear Ben,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We strive every day to Make Great Moments for our guests which make your valuable comments very important to us. We look forward to serving you again soon.

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Customer Care on 17 Apr 2023
Dear Danny,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We strive every day to Make Great Moments for our guests which make your valuable comments very important to us. We look forward to serving you again soon.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Customer Care on 4 May 2023
Dear Alan,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We strive every day to Make Great Moments for our guests which make your valuable comments very important to us. We look forward to serving you again soon.Best regards,

10/10 Excellent

Isabella

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property is quite new, friendly staff
Stayed 1 night in Mar 2023
Response from Customer Care on 19 Mar 2023
Dear Isabella,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much.We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team.Thank you again for your kind comments and visit. We look forward to serving you again soon.

8/10 Good

Sarah

Liked: Staff & service, property conditions & facilities, room comfort
Short stop over in Macau
Got an upgrade when checking in. Room nice and spacious with great view of wynn palace fountain below. WC had a strong smell of smoking but was a non smoking room which was a shame.
Stayed 1 night in Mar 2023
Response from Best regards, Customer Care on 10 Mar 2023
Dear Sarah,Warm greetings from MGM!Thank you for choosing us for your recent stay and for bringing the issue of smoking smell in room to our attention. We regret to hear that our service did not meet your expectations and live up to our own high standards.Please rest assured that the highlighted issue was immediately addressed by the management and specialist team of our hotel. We are determined to take any steps necessary to ensure that similar incidents do not happen again in the future.We understand that our hotel’s reputation and success is built one experience at a time, and your continued patronage is very important to us. We sincerely hope that this isolated incident will not affect your impression of our hotel and that you will provide us another opportunity to serve you.Thank you again for taking the time to share your feedback. Takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. We hope to serve you again soon.

10/10 Excellent

Choon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Customer Care on 7 Mar 2023
Dear Choon,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much.We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team.Thank you again for your kind comments and visit. We look forward to serving you again soon.

10/10 Excellent

Choon

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
WE booked early so got a very good price, I am very sure that price will never be repeated. The room is fantastic.
Stayed 4 nights in Feb 2023
Response from Best regards, Customer Care on 9 Feb 2023
Dear Choon,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much.We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team.Thank you again for your kind comments and visit. We look forward to serving you again soon.

8/10 Good

Joe, Port Orange

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No check-in allowed until 3pm. After that. Check-in process went quickly. Had my room key by 305pm. Plenty of restaurants, of course, and a Starbucks. But none of the food was cheap. Room was fairly small.
Stayed 1 night in Jan 2023
Response from Best regards, Customer Care on 6 Feb 2023
Dear Joe,Warm greetings from MGM!Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests.Thank you again for your kind comments and business. We hope to serve you again soon.

8/10 Good

Wai Yan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good , free upgraded to a suite
Stayed 1 night in Feb 2023
Response from Best regards, Customer Care on 6 Feb 2023
Dear Wai Yan,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much.We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team.Thank you again for your kind comments and visit. We look forward to serving you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect
Stayed 1 night in Jan 2023
Response from Customer Care on 22 Jan 2023
Dear Guest,Warm greetings from MGM!It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours.We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share with us. Your experience means a lot to us and the entire team.We appreciate your kind comments and hope to serve you again soon.

6/10 Okay

Kevin

Stayed 7 nights in Aug 2022
Response from Customer Care on 7 Sept 2022
Dear Kevin,Warm greetings from MGM!Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests.Thank you again for your kind comments and business. We hope to serve you again soon.Best regards, Customer Care Center

8/10 Good

Mei SZE

Stayed 3 nights in Apr 2022
Response from Customer Care on 20 May 2022
Dear Mei SZE, Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share with us. Your experience means a lot to us and the entire team. We appreciate your kind comments and hope to serve you again soon.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Customer Care on 14 Mar 2022
Dear Anonymous, Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share with us. Your experience means a lot to us and the entire team. We appreciate your kind comments and hope to serve you again soon. Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great facilities and friendly staff.
Stayed 2 nights in Dec 2021
Response from Customer Care on 25 Dec 2021
Dear Anonymous, Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share with us. Your experience means a lot to us and the entire team. We appreciate your kind comments and hope to serve you again soon. Best regards, Customer Care

10/10 Excellent

WING HIM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2021
Response from Customer Care Center on 14 Sept 2021
Dear WING HIM, Warm greetings from MGM! Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much. We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team. Thank you again for your kind comments and visit. We look forward to serving you again soon. Best regards, Customer Care Center

6/10 Okay

Kwok Kuen

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Good and bad
Not sure if its due to covid, most staff do not have genuine smile. Room facilities is average not recommended as 5 star hotel. Appreciated the effort to put up decorations for birthday
Stayed 1 night in Feb 2021
Response from Front Office on 26 Apr 2021
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards, Front Office

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Front Office on 1 Sept 2020
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Front Office on 21 Jul 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019
Response from Front Office on 8 May 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards, Front Office

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in cotai. Very comfortable bed and very quiet room. Wide variety of dinning facilities. Extraordinarily clean . Staff is extremely friendly and helpful. Wide range of facilities
Stayed 3 nights in Jan 2020
Response from Front Office on 6 Feb 2020
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent. Room was clean. Pillow wasn’t that good. Breakfast variety could be better.
Stayed 2 nights in Jan 2020
Response from Front Office on 6 Feb 2020
Dear Guest , Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards, Front Office

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2020
Response from Front Office on 2 Mar 2020
Dear Guest, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards, Front Office

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2020
Response from Front Office on 24 Jan 2020
Dear Guest, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards, Front Office

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Front Office on 18 Jan 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
we are celebrating anniversary at the stay. the hotel is so kind that has prepared a cake and small gifts for us
Stayed 1 night in Dec 2019
Response from Front Office on 8 Jan 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

8/10 Good

Sai Pong Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Front Office on 1 Jan 2020
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. Tasteful/ classy decor. the best of 5Star hotels so far. Excellent quality/variety for Buffet Breakfst. well worth reasonable addon cost.
Stayed 1 night in Dec 2019
Response from Front Office on 31 Dec 2019
Dear Guest, Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. Best regards Front Office

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Front Office on 31 Dec 2019
Dear Guest / Guest name, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Front Office on 31 Dec 2019
Dear Guest / Guest name, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

10/10 Excellent

Ching

Stayed 1 night in Dec 2019

8/10 Good

WAI ming

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Hotel and clear
Stayed 2 nights in Dec 2019
Response from Front Office on 1 Jan 2020
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

8/10 Good

Winnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very new and grand style, room is very nice, we can see Parisian Hotel in front of the window. Toilet is very comfortable with shower facilities which we can relax after a busy day. Concierge staff is very helpful. They introduced good restaurants to us. We will definitely stay here again !
Stayed 1 night in Dec 2019
Response from Front Office on 1 Jan 2020
Dear Guest, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Front Office

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
New hotel, but not much to do for family.
Lobby was very nice and staff were quite friendly, however there aren’t much affordable things to eat, no breakfast before 8am, most restaurant open late. Room has no carpet but wood floor, easy to clean but not too comfy. Bath tub hard to get out and toilet ventilation needs improvement. Room with 2 queen bed is a bit small. Spa is quite good but shouldn’t require appointment for hotel guest. No heated pool.
Stayed 1 night in Dec 2019
Response from Front Office on 2 Jan 2020
Dear Guest, Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and we look forward to passing along your compliments to our team members. Your experience means a lot to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Front Office

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Front Office on 2 Jan 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, good environment and great room. Reasonable price
Stayed 2 nights in Dec 2019
Response from Front Office on 14 Dec 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards, Front Office

10/10 Excellent

Candy

Stayed 1 night in Oct 2019

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Front Office on 14 Dec 2019
Dear Guest , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, spacious lobby and location is strategicin Cotai area, staff is helpful with smiles! I was delighted with birthday decorations in the room and a birthday cake together with a plate of fruits were delivered to my room, pleasant surprise! Chun restaurant serves yummicious Cantonese cuisine though prices were slightly high! Overall, I had an excellent experience with the hotel and will return again!
Stayed 3 nights in Dec 2019
Response from Front Office on 14 Dec 2019
Dear Guest, Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and we look forward to passing along your compliments to our team members.Your experience means a lot to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Front Office

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Very comfortable rooms, not so, some of the staff.
Very comfortable. Lighting system in the rooms a pain in the arse. Desk staff exceptional. Inter hotel buses magnificent. Security staff very misguided in their racial profiling........
Stayed 4 nights in Nov 2019
Response from Front Office on 8 Jan 2020
Dear Mr. Andrew, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

8/10 Good

HOI YAN

Stayed 2 nights in Nov 2019

8/10 Good

Steve

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Front Office on 19 Nov 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Front Office on 19 Nov 2019
Dear Guest, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards, Front Office

8/10 Good

Lai Chu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Front Office on 20 Oct 2019
Dear Lai Chu, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Generally good. Staff helpful and friendly.
Stayed 1 night in Sep 2019
Response from Front Office on 20 Oct 2019
Dear Guest, Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and we look forward to passing along your compliments to our team members. Your experience means a lot to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Front Office

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Cheryl on 14 Sept 2019
Dear Kevin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019
Response from Cheryl on 14 Sept 2019
Dear Sir/Madam, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019
Response from Cheryl on 14 Sept 2019
Dear Sir/Madam, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great at this property, we had an amazing time. Very friendly, they provided chocolates and a stuffed lion for the kids as welcome gifts. Above and beyond our expectations
Stayed 2 nights in Jul 2019
Response from Front Office on 6 Aug 2019
Dear guest, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Front Office