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Reviews of Hafersons Inn Hotel & Suites

3.5 out of 5
Hafersons Inn Hotel & Suites
Av. Ejercito Mexicano 1435, Ciudad Madero, TAMPS

Reviews

8.6

Excellent

Rating 10 - Excellent. 273 out of 511 reviews" "
Rating 8 - Good. 150 out of 511 reviews" "
Rating 6 - Okay. 53 out of 511 reviews" "
Rating 4 - Poor. 14 out of 511 reviews" "
Rating 2 - Terrible. 21 out of 511 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Marco

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from ,, on 20 Jan 2024
Muchas gracias, por su calificación, nos ayuda a mejorar nuestras instalaciones y nuestro servicio para brindarle una gran experiencia.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel in a great location
I like how this hotel is laid out so as to minimize traffic noise. It is also very secure and safe with a central courtyard for parking. The breakfast is table service and is excellent. I was also able to plug in my car to charge overnight via an accessible 110v outlet!
Stayed 2 nights in Jan 2024
Response from ,, on 20 Jan 2024
Thank you for your opinion, it helps us to improve our facilities and our service to offer you a great experience.

2/10 Terrible

Alejandro, Issaquah

Travelled with family
Disliked: Amenities, property conditions & facilities
The rooms are in bad conditions, the safe box doesn't work
Response from ,, on 17 Jan 2024
buen díatrabajamos en su observación, las cajas fuertes si funcionan, requieren activación por parte de mantenimiento.

10/10 Excellent

GUSTAVO VILLALON, saltillo

Stayed 1 night in Dec 2023
Response from ,, on 22 Jan 2024
Muchas gracias por su calificación, nos ayuda a mejorar nuestras instalaciones y nuestro servicio para brindarle una gran experiencia.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from ,, on 10 Dec 2023
Muchas gracias por su calificación, nos ayuda a mejorar nuestras instalaciones y nuestro servicio para brindarle una gran experiencia.

4/10 Poor

Miguel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old. Bathroom particulary looks cheap and dirty. No hot water.
Stayed 1 night in Oct 2023
Response from ,, on 2 Nov 2023
Thanks for your review. We're sorry for the inconvenience. We will work on it.

8/10 Good

Walter Enrique

Stayed 3 nights in Oct 2023
Response from ,, on 25 Oct 2023
Muchas gracias por su opinión, esperamos recibirle nuevamente.

8/10 Good

Briam David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very calm and cozy
Stayed 4 nights in Sep 2023
Response from ,, on 22 Sept 2023
thanks for your opinion, we hope to welcome you again

6/10 Okay

Lisa

Liked: Room comfort
Disliked: Property conditions & facilities
So So
The lobby of the hotel is impressive. Breakfast was really good and wait staff kind and attentive. Front desk staff provided minimal hospitality and couldn’t recommend a decent restaurant in the area. Hotel kitchen closes early. Parking lot was secure and rooms were quiet. Bed was extremely hard but provided a good night sleep. Room was terribly dated and pictures on Hotel.com did not even come close to the look and feel of the room we were given. At best it felt like an old Motel 6 with linoleum floors. Would not stay here again.
Stayed 1 night in Jun 2023
Response from ,, on 19 Jun 2023
buen díamuchas gracias por su opinión, nos ayuda a mejorar en los puntos que nos hace sus observaciones, esperando nos brinde nuevamente su confianza y recibirle una vez mas.

10/10 Excellent

Norbert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
pool hours should be at least till 10 not 9,,,restarant only open till 3pm,,,,big zonk,,thank God mojito wings across street
Stayed 1 night in May 2023
Response from ,, on 5 Jun 2023
Buen día muchas gracias por su opinión, esperamos recibirle pronto.

6/10 Okay

Rodolfo

Disliked: Room comfort
so So
I was expecting little more but , I guess you get for what you pay for.
Stayed 2 nights in May 2023
Response from ,, on 30 May 2023
Buen día agradecemos su opinión, esperamos recibirle pronto.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from ,, on 10 Mar 2023
muchas gracias por su preferencia, esperamos recibirle pronto.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hafersons is the best!
I love the courtyard parking! But it could use an outlet (110v) to plug in my PHEV. The breakfast and service were first rate.
Stayed 2 nights in Feb 2023
Response from ... on 15 Feb 2023
Greetings! We hope your trip were fantastic at Hafersons Inn. We will look foward to the commenst section to provide you a better service next time!Happy Trip!

10/10 Excellent

Veronica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muy buen servicio
Stayed 1 night in Dec 2022

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal muy muy amable la verdad. Todo mundo te saluda amistosamente. Las habitaciones son muy amplias y para el precio que pagas la verdad es increíble. El único detallito es que en el desayuno uno mismo debe servirse el café y pensé que así era para todos pero vi sus muy marcadas excepciones por parte del mesero. Aún así la verdad el hotel me encantó y definitivamente me volvería a hospedar ahí.
Stayed 1 night in Nov 2022
Response from Equipo Hafersons on 12 Nov 2022
Muchas gracias por llenar la encuesta de servicio y darnos sus comentarios, nos da mucho gusto saber que su estancia fue placentera a pesar del detalle que nos menciona, veremos la manera mas rápida para mejorar la experiencia en el desayuno.Esperamos volver a verlo en esta su casa.

6/10 Okay

Jacinto Ulises Ramos

Travelled with family
Liked: Cleanliness, property conditions & facilities
put water in the rooms every day not only first day
Stayed 6 nights in Sep 2022
Response from Equipo Hafersons on 30 Sept 2022
Thank you for filling out the service survey and giving us your comments, we will follow up on what you mention in order to make your next visit to your home better.

8/10 Good

Lucila

Stayed 2 nights in Aug 2022
Response from Equipo Hafersons on 17 Aug 2022
Muchas gracias por llenar la encuesta de servicio, nos da gusto saber que su estancia fue placentera. Esperamos volver a verla pronto en esta su casa.

8/10 Good

Nicolas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs better internet
Stayed 1 night in Aug 2022
Response from Equipo Hafersons on 8 Aug 2022
Thank you very much for filling out the service survey and giving us your comments, we are glad to know that your stay was pleasant. We are making improvements to our internet service so you can browse much faster. We hope to see you again in this your home.

6/10 Okay

Shirley

Liked: Staff & service, amenities, property conditions & facilities
I liked the property except that the bed was so hard I could not sleep and woke up with a backache.
Stayed 3 nights in Jun 2022
Response from Equipo Hafersons on 13 Jul 2022
Thank you very much for filling out the service survey and giving us your comments, it helps us a lot in improving our areas of opportunity. We will be giving continuity to what has been mentioned and we hope to see you again in this, your home.

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Stayed 2 nights in Jun 2022
Response from Equipo Hafersons on 11 Jun 2022
Thank you very much for filling out the survey and giving us your comments. We are very pleased to know that your stay was pleasant, we hope to see you again in this your home.

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Equipo Hafersons on 13 Jan 2022
Muchas gracias por llenar la encuesta de servicio, nos da mucho gusto saber que su estancia fue placentera. Esperamos volver a verlo en esta su casa.

6/10 Okay

Bryan

Travelled with family
Liked: Staff & service, property conditions & facilities
I like the pool, didn't like the setup only one entrance. They close early the restaurant. The windows are missing the block off light curtains for the night, then you can rest comfortable. Other than that, staff very helpful and friendly.
Stayed 1 night in Dec 2021
Response from Equipo Hafersons on 4 Jan 2022
Thank you very much for filling out the service survey and giving us your comments, it helps us to improve our areas of opportunity. We wish you an excellent year and we hope to see you again in this home.

2/10 Terrible

Wesley

Travelled with partner
Liked: Cleanliness, amenities
The beds are too hard and did not sleep comfortably... front desk was having issues finding out my reservation.. they kept me waiting for 1 hour almost and I had to call an Expedia rep to help me out over the matter
Stayed 1 night in Sep 2021
Response from Equipo Hafersons on 1 Oct 2021
Thank you very much for filling out the service survey and giving us your comments, we are very sorry for the inconvenience generated during your stay, we will be taking the necessary actions to improve our service for your future stay.

8/10 Good

Vicente

Business traveller
Liked: Cleanliness, property conditions & facilities
Great location
this hotel is close by a lot of places(bus station,food places,etc etc)I chose it because of that.there is no bar there so that was a minus but overall,if you just need a place to stay and sleep in this is the one.
Stayed 4 nights in Aug 2020
Response from Coord. recepción on 23 Dec 2020
Muchas gracias, esperamos que vuelvas pronto!

8/10 Good

Luis, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nearby convenient shops walking distance. Also close to the bus station and like 15 min from the airport. The bed is quite hard. Not that comfy but well enough for the price. The staff is super friendly. The pool was alright. Breakfast is included. Overall, it was a nice experience.
Stayed 3 nights in Nov 2020
Response from Coord. recepción on 1 Dec 2020
Thank you very much, we hope you will be back with us very soon

10/10 Excellent

Arturo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno en General
Ubicacion perfecta servicio de lo mejor buen precio y buen desatuno
Stayed 1 night in Aug 2020
Response from Coord. recepción on 17 Aug 2020
Muchas gracias, esperamos vuelva pronto. Saludos!

10/10 Excellent

Arturo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great hotel good location and amazing personal
Stayed 3 nights in Aug 2020
Response from Coord. recepción on 17 Aug 2020
Thank you very much, we hope you to return soon.

8/10 Good

LuislUMBRERAS, Ciudad Reynosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LIKE THE ADDRESS, THE LOCATION AND CLEANESS I DON'T LIKE , THE FEW OPTIONS FOR THE BREAKFAST
Stayed 3 nights in Mar 2020
Response from Reception coordinator on 2 Apr 2020
Thank you very much for the opportunity areas that you mention to us, it is very important and we will work on them.

8/10 Good

Marco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good for the price.
Overall good. Advertised airport shuttle service and there was none. Good for the price.
Stayed 2 nights in Mar 2020
Response from Coord. de recepción on 2 Apr 2020
Thank you so much, we hope you will return soon.

10/10 Excellent

Arturo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 2 nights in Dec 2019
Response from Carlos on 12 Dec 2019
Thank you for your visit and comment. We look forward to your next visit.

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019
Response from Lic. Guadalupe Cruz, Coord. de recepción. on 14 Dec 2019
Muchas gracias, que tenga un excelente fin de semana.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Alejandro on 30 Jul 2019
Gracias por tomarse el tiempo para evaluarnos, para nosotros es muy importante. Esperamos pronto su regreso. Saludos!

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019
Response from Estimado(a): on 2 Aug 2019
Agradecemos su puntuación!

8/10 Good

Valentín

Liked: Cleanliness, staff & service, room comfort
Nice hotel, excellent staff, minor issues bad wifi
The mini fridge made an "explosion" noise every few minutes and blocked the closet partially, room was clean and comfortable, staff extremely nice and helpful. The WiFi was extremely bad, while signal arrived to my room it seems like they were trying to share 64KB of download band to all the rooms, I would only have connection drops and timetous, so using the Hotel Wifi was technically impossible, advertising no WiFi at all would have been more honest.
Stayed 3 nights in May 2019

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would happily stay here again.
Nice location, reasonably quiet, excellent breakfast!
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the people from the hotel are always there and asking if you need anything
Stayed 7 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s simply decorated but meets my needs. The staff is nice and location is good.
Stayed 1 night in Dec 2018
Response from Dear on 5 Feb 2019
We appreciate your comment and we thank you for choosing us as your lodging option. Thank you!

10/10 Excellent

Juan, Houston, Tx

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms with attentive friendly staff. Seems like an older but well cared for place. Felt safe.
Stayed 5 nights in Aug 2018

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

8/10 Good

Raul, Reynosa, Tamaulipas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasent stay
This is the first time we stay at this hotel. It was a nice surprise. Excellent location. Easy to locate.
Stayed 3 nights in Nov 2017
Response from Kathia Arcos on 26 Nov 2017
Dear Guest! We are happy that you enjoy your stay with us and to be able to fulfill your needs. Come back soon

10/10 Excellent

Jose Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen Hotel, solo la alberca tiene muy corto el límite de tiempo, podría extenderse un poco más
Stayed 1 night in May 2024
Response from ,, on 13 May 2024
Muchas gracias por sus anotaciones, le daremos seguimiento a su propuesta, estamos a sus ordenes. Gracias por su visita.

10/10 Excellent

Olga Patricia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy agradable
Stayed 1 night in May 2024
Response from ,, on 13 May 2024
Muchas gracias por su comentario, nos alegra que haya tenido una buena experiencia. Gracias por su visita.

8/10 Good

Maria Victoria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No me gustó que no tuviera funcionando línea telefónica en mi habitación y que el clóset estuviera poco accesible con el frigobar estorbando, tampoco que la comida del desayuno fuera siempre igual e hicieran diferencia con los niños. La señal del sky era pésima. Lo demás estuvo bien .
Stayed 3 nights in May 2024
Response from Gil on 7 May 2024
buenas tardes, disculpe los detalles damos seguimiento a sus observaciones. gracias por su visita

8/10 Good

Roman

Stayed 1 night in Apr 2024
Response from Gil on 26 Apr 2024
gracias por su visita, excelente día

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Buena
Stayed 3 nights in Apr 2024
Response from ,, on 24 Apr 2024
Muchas gracias por su puntuación, sus comentarios nos ayudan a mejorar nuestras instalaciones y nuestro servicio.

10/10 Excellent

Elvira

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fácil acceso
Stayed 5 nights in Apr 2024
Response from ,, on 24 Apr 2024
Muchas gracias por su puntuación, sus comentarios nos ayudan a mejorar nuestras instalaciones y nuestro servicio, para brindarle una gran experiencia.

8/10 Good

Lorena Escobedo

Stayed 2 nights in Apr 2024
Response from ,, on 2 May 2024
Muchas gracias por su puntuación, sus comentarios nos ayuda a mejorar nuestras instalaciones y nuestro servicio.

10/10 Excellent

rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
por centrico
Stayed 1 night in Apr 2024
Response from Gil on 9 Apr 2024
gracias por su visita, excelente día.

8/10 Good

Jacinto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo bien, solo el colchon pero en general muy bueno
Stayed 1 night in Apr 2024
Response from . on 4 Apr 2024
gracias por su observacion, excelente día.

10/10 Excellent

Juan angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El internet falla mucho
Stayed 3 nights in Mar 2024
Response from Gil on 4 Apr 2024
gracias por su observación damos seguimiento, disculpe la molestia.excelente día.