Bar (on property)
Check availability

Reviews of Cross Chiang Mai Riverside

5 out of 5
Cross Chiang Mai Riverside
369/1 Charoenraj Road, Wat Ket, Muang, Chiang Mai

Reviews

9.4

Exceptional

Rating 10 - Excellent. 57 out of 79 reviews" "
Rating 8 - Good. 18 out of 79 reviews" "
Rating 6 - Okay. 4 out of 79 reviews" "
Rating 4 - Poor. 0 out of 79 reviews" "
Rating 2 - Terrible. 0 out of 79 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are the best! Everyone was so friendly and helpful,especially Poppy. She was above and beyond helping a stranger new to Chiang Mai and to Thailand. The people here make all the difference in a great stay.
Stayed 7 nights in Oct 2023
Response from Mario, Resort Manager-Cross Chiang Mai Riverside on 9 Nov 2023
Dear Mr. Richard, Greeting from Cross Chiang Mai Riverside, Thank you very much for your valuable review, hopefully you will received a great stay with us. Looking forward to welcome you back soonest. Stay safe and healthy. Best regards,

8/10 Good

Weiqiong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is closer to Central Festival Shopping centre, which I think it is very popular for local and international travellers. The breakfast is good. it is mordern signed hotel, only around 30 rooms but each room faces the river. It is great experience.
Response from Mario, Resort Manager-Cross Chiang Mai Riverside on 7 Sept 2023
Dear Weiqiong, Greeting from Cross Chiang Mai Riverside, Thank you very much for your valuable review, hopefully you will received a great stay with us. Looking forward to welcome you back soonest. Stay safe and healthy. Best regards,

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Mario, Resort Manager And Cross Chiang Mai Rivers on 22 Aug 2023
Dear Eduardo, Greeting from Cross Chiang Mai Riverside, Thank you very much for your valuable review, hopefully you will received a great stay with us. Looking forward to welcome you back soonest. Stay safe and healthy. Best regards,

8/10 Good

Chunyang

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
整個飯店建築很漂亮，服務算中上，早餐是大亮點！泳池很漂亮，但內裝偏俗氣。 飯店的建築和空間設計真的很美，復古磚瓦設計，而且是完全無障礙的設計，很貼心。 其中有一天早餐因為餐廳有活動，所以在中庭吃，飯店還請人來現場演唱，真的很會營造氣氛。 早餐絕對是這間飯店大加分的地方，可以任點想吃的，而且每一道都還不錯，西式餐點比泰式的做得好，所以連住兩晚也不會覺得早餐沒變化。 泳池旁的躺椅和整個泳池區都很放鬆，可以從下午坐到夕陽，房間也都面河畔，黃昏的時候真的很美，很放鬆。 唯一不足大概就是內裝跟建築外觀很不搭，感覺比較廉價，還有床鋪有一些潮濕的味道。 整體來說，還是很適合嘗試來住看看
Response from Mario and Cross Chiang Mai Riverside team. on 29 Mar 2023
Dear Chunyang, Greeting from Cross Chiang Mai Riverside, Thank you very much for your valuable review, hopefully you will received a great stay with us. Looking forward to welcome you back soonest. Stay safe and healthy. Best regards, Mario, Resort Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb stay, the room and facilities were excellent. the best thing about the hotel are the staff who were brilliant from start to finish.
Stayed 3 nights in Mar 2023
Response from Mario on 12 Mar 2023
Dear Sir/Madam, Greeting from Cross Chiang Mai Riverside, Thank you very much for your valuable review, hopefully you will received a great stay with us. Looking forward to welcome you back soonest. Stay safe and healthy. Best regards, Mario, Resort Manager And Cross Chiang Mai Riverside team.

10/10 Excellent

Julio

Stayed 3 nights in Feb 2023
Response from Mario and Cross Chiang Mai Riverside team. on 27 Feb 2023
Dear Julio,Warmest greetings from Cross Chiang Mai Riverside. Thank you very much for your valuable review, hope you will have a great stay with us. Should there be any assistance please do not hesitate to let me know. Looking forward to welcoming you again soon. Best regards,

8/10 Good

Evan, Lond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is architecturally striking, but the same level of thought should have gone into the rooms, where furniture is sparse and closet space is minimal. The staff is all lovely, but inexperienced (especially in the restaurant) and most of them speak little English. All in all thought we had a lovely stay.
Stayed 7 nights in Feb 2023
Response from Mario on 11 Feb 2023
Dear Evan,Warmest greetings from Cross Chiang Mai Riverside. Thank you very much for your valuable review, hope you will have a great stay with us. Should there be any assistance please do not hesitate to let me know. Looking forward to welcoming you again soon.Best regards,Mario and Cross Chiang Mai Riverside team.

10/10 Excellent

Jillian E

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed only 1 night here (our last in Chiang Mai and of our trip to Thailand ) and could not be more pleased with the quiet, clean, peaceful setting. The roof top pool is beautiful with lovely sunset views and the staff were quite friendly and helpful. Would stay again for sure and did not want to leave !
Stayed 1 night in Dec 2022
Response from Mario Bumroongpan / Resort Manager on 16 Dec 2022
Dear Jillian E.Warm greetings from Cross Chiang Mai Riverside.Thank you very much for your valuable reviews, we hope you will received a great stay with us.Should there be any assistance please do not hesitate to let me know.Looking forward to welcoming you again soon.Best regards,Mario and Cross Chiang Mai Riverside team

10/10 Excellent

Tobias

Stayed 1 night in Jun 2022
Response from Mario, Resort Manager - Cross Chiang Mai Riverside on 4 Jul 2022
Dear Khun Tobias, Greeting from Cross Chiang Mai Riverside, Thank you very much for your valuable review, hopefully you will received a great stay with us. Looking forward to welcome you back soonest. Stay safe and healthy. Best regards,

10/10 Excellent

Possawee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Mario, Resort Manager on 15 Sept 2021
Dear Khun Possawee, Greeting from Cross Chiang Mai Riverside, Thank you very much for your valuable review, hopefully you will received a great stay with us. Looking forward to welcome you back soonest. Stay safe and healthy. Best regards, Mario, Resort Manager And Cross Chiang Mai Riverside team.

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Mario / Resort Manager on 21 Dec 2020
Dear Khun William, Greeting from X2 Chiang Mai Riverside Resort, Thank you very much for your valuable review, On behalf of X2 Chiang Mai Riverside Team, we would like to thank you very much that you choose to stay with us during Chiang Mai trip. We are looking forward to welcome you to stay with us in the future. Best regards Mario and X2 Chiang Mai Riverside Resort team.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Mario / Resort Manager on 21 Dec 2020
Dear Khun Mark, Greeting from X2 Chiang Mai Riverside Resort, Thank you very much for your valuable review, On behalf of X2 Chiang Mai Riverside Team, we would like to thank you very much that you choose to stay with us during Chiang Mai trip. We are looking forward to welcome you to stay with us in the future. Best regards Mario and X2 Chiang Mai Riverside Resort team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend for the Riverside district
Great hotel just outside Old City walls, but close walking distance to some cool restaurants/bars on the river. Tuk Tuk away from anywhere for $3-4 too!
Stayed 2 nights in Feb 2020
Response from GM on 2 Mar 2020
Dear Anonymous, Thank you for your high score and kind words, we hope you will return soon. Warm regards, Ewan and the X2@CMR family.

10/10 Excellent

Cholla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from X2 Chiang Mai Riverside Resort on 14 Jan 2020
Dear Cholla, We would like to personally thank you for choosing to stay with us. We realize your time is valuable and appreciate your input and feedback so we can continue to provide service that not only meets, but exceeds our guests' expectations. It was a pleasure to have you as our guest and we truly look forward to your next visit. Kind regards,

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2020
Response from X2 Chiang Mai Riverside Resort on 14 Jan 2020
Dear guest, We would like to personally thank you for choosing to stay with us. We realize your time is valuable and appreciate your input and feedback so we can continue to provide service that not only meets, but exceeds our guests' expectations. It was a pleasure to have you as our guest and we truly look forward to your next visit. Kind regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from gm on 30 Dec 2019
Thank you for your high score, warm regards, Ewan and the X2@CMR team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Hotel & Staff
Never before have I actually met a general manager at a hotel. This place makes you feel like family. 10/10
Stayed 5 nights in Nov 2019
Response from GM on 29 Nov 2019
Dear Anonymous, thank you for such a wonderful scoring, and it was our pleasure to have you stay with us! Looking for ward to welcoming you again...soon, we hope. Warm regards, Ewan and the X2@CMR family.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from GM on 7 Oct 2019
Dear Eric, Thank you for your great score and also for choosing to stay with us. Hoping to see your return soon! Warm regards, Ewan and the X2@CMR team.

10/10 Excellent

Nicolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from GM on 9 Jul 2019
Dear Nicolo, thank you for your high rating, please do return to us soon. Warm regards, Ewan and the X2@CMR team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from GM on 30 Jun 2019
Thank you for your high rating. Warm regards, Ewan and the X2@CMR team.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Felt like I was staying at own private house in the country even this property is located in a bustling neighborhood.
Stayed 3 nights in Jun 2019
Response from GM on 28 Jun 2019
Dear Anthony, thank you so much for your lovely words of encouragement. We truly hope to welcome your return soon. Warm regards, Ewan and the X2@CMR team.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with very friendly and helpful staff!
Stayed 2 nights in Mar 2019
Response from ET on 12 Apr 2019
Dear guest, thank you for your kind words, please do visit with us again soon. Warm regards, Ewan and the X2@CMR family.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort style setting on the river.
Beautiful property right on the river and from the moment you arrive you are well taken care of. The service is almost over the top (in a good way!). Definitely enjoyed breakfast looking out at the river in the morning. Would highly suggest to friends and family!
Stayed 2 nights in Jan 2019
Response from gm on 19 Jan 2019
Dear Tom , Thank you for your lovely review. We hope that you will return to us for another stay soon. Warm regards, Ewan and the X2@CMR team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay at this beautiful hotel
Loved everything about this hotel! Upon arrival, we were greeted warmly by the reception staff. We stayed four nights at the river view suite, it was very spacious, including the bathroom. The room had a nice balcony overlooking the lawn and river. The restaurant Oxygen is nicely decorated, dinner was Thai-French fusion and tasty. For activities, there is free kayak rental for kayaking on the Ping River. Overall an amazing experience and will definitely consider staying at this hotel again in the future.
Stayed 4 nights in Jan 2019
Response from gm on 19 Jan 2019
Dear guest, thank you for you words of praise. We are thrilled that you enjoyed the views, dinner and overall experince, enough we hope to have another visit soon. Warm regards, Ewan and the X2@CMR team.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Serene Riverside stay.
Property is beautiful and serene with lovely river views. The devil is in the details and for a 5 star hotel misses the mark especially when it came to service.
Stayed 3 nights in Dec 2018
Response from CMR on 3 Jan 2019
Dear guest, thank you for your rating, we are so sorry that we did not live up to your expectation. Sincerely, Ewan and the X2@CMR team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice design & peaceful environment. Well trained staffs
Stayed 1 night in Dec 2018
Response from CMR on 29 Dec 2018
Thank you for your review and for choosing to stay with us. Warm regards, Ewan and the X2@CMR team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018
Response from CMR on 20 Dec 2018
Thank you for your high rating, we hope that you will return to us in the near future. Warm regards, Ewan and the X2@CMR team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely new hotel with great restaurant. The setting and food at breakfast was especially nice, sitting outside by the river. we had a river view room which was really spacious and the decor was really cool. Staff are excellent and well trained. Definitely recommend this hotel.
Stayed 3 nights in Nov 2018
Response from CMR on 5 Dec 2018
Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay. Regards, Ewan and the X2@CMR team.

8/10 Good

Verified traveller

the fine dining was good value for money. the room is pleasant. very important that the manager listened to our request to improve the breakfast quality. Thanks to accept our late check-out due to my sickness.
Stayed 3 nights in Nov 2018
Response from CMR on 5 Dec 2018
Thank you for taking the time to review our hotel. We are sorry that we did not meet your full expectations but are happy that you enjoyed your stay. Regards, Ewan and the X2@CMR team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable vibe. Friendly service. Excellent restaurant.
Stayed 1 night in Nov 2018
Response from CMR on 27 Nov 2018
Dear guest, thank you for your high score and kind words of praise. Warm regards, Ewan and the X2@CMR team.

10/10 Excellent

Anthony P M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chill-tastic!!!!!
Place is extraordinary. The red delight is a delight for sure. Pick up and staff fantastic from first experience. Breakfast, pool and gym great. Room huge and with everything we needed for a chill away from home. The staff, led by Ewan, was fantastic and helpful. And he personally makes the effort to come and engage with guests over breakfast. We had three days of good steers from him on where to go and three great days out on the back of that advice. Don’t miss the trip to Doi Inthanon. Really good. And do the walk. Our one moderate experience was with the restaurant on our last night. It was super expensive and whilst the food was obviously prepared with a degree of skill and care, it was all a bit same-y and non-wow. Michelin starred restaurant should have been better. We had the most comprehensive 3,500B tasting menu and it was, well, ordinary. And I spoke to the chef the previous night and told him we were coming and he promised to look after us. Usually chef comes out and engages but not this one. I think it was left to a number 2 and it was his night off after the big party of French guys the previous evening. So I’m summary, will definitely come back to the hotel, restaurant will have to do better, which is a pity as the setting and potential is extraordinary.
Stayed 4 nights in Nov 2018
Response from CMR on 16 Nov 2018
Dear Anthony P M, Thank you for taking the time to write our resort an in-depth review. We are thrilled that you enjoyed your 3 days with us and would definitely return. We are sorry our Oxygen dining room did not meet expectation. looking forward to welcoming you back. Regards, Ewan and the X2@CMR team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax and be taken care of
This resort is a sea of tranquility. It’s intimate, so you’re not surrounded by the hubbub of activities. Service is impeccable, our every need was catered to, even providing the opportunity to wash up in the fitness room showers before heading off to our flight. The resort is not near the center of town, but a free shuttle is provided. The restaurant onsite is excellent, so you can just cocoon up here and not go anywhere if you choose.
Stayed 2 nights in Oct 2018
Response from CMR on 16 Nov 2018
Thank you for your wonderful review, we are delighted that you so enjoyed your stay! Regards Ewan and the X2@CMR team.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from CMR on 16 Nov 2018
Thank you for your score! Regards Ewan and the X2@CMR team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from CMR on 16 Nov 2018
Thank you for your high score ! Regards Ewan and the X2@CMR team.

8/10 Good

Caz, UK

Liked: Cleanliness, staff & service
Hotel good restaurant trying to be too clever.
Hotel was well appointed and set in a beautiful location. Restaurant was trying to be Michelin style which was not needed and did not work because there were obviously not the skills to achieve and the results did not serve the needs of the guests.
Stayed 2 nights in Mar 2018
Response from CMR on 19 Nov 2018
Dear Caz, thank you for your review. We are sorry to hear our dining room did not meet your expectation. Regards, Ewan and the X2@CMR team.

10/10 Excellent

Mishel, Los Angeles CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful designed hotel by the river
That was our first time in Chaing Mai, We travelled to Thailand to celebrate our Honeymoon and We had a wonderful welcome to the Hotel, the Stuff, Managment and the Food were exceptional. Everyone were friendly, caring, even the Chef made sure we were satisfied with our meals, which were amazingly creative and delicious. The design of the Hotel and the view of the river at breakfast and at evenings added a lot of pleasure to our visit. Thank you so much for giving us such an amazing memories of Chaing Mai we would recommend your Hotel at any time. Sincerely, Mishel E. CA, USA
Stayed 5 nights in Nov 2017
Response from GM on 20 Jan 2018
Dear Mishel, Many thanks for taking the time to write about your experience at X2CMR. We are thrilled that you enjoyed the staff, arrival welcome, design of the hotel and the chefs personal attention to you. Warm congratulations on your honeymoon, we all wish you all the very best wishes for your life together. Regards, Ewan and the X2@CMR family.

10/10 Excellent

Amy, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff make the difference
We were among the first guests to stay at this brand new hotel as we arrived on its opening day. That being said, parts of the hotel were not yet completed, there was still some construction going on, so we didn't get the full experience, but the staff certainly did their best to make our stay extremely memorable. The hotel has a beautiful tucked away setting on the side of the Ping River. It is not in the hottest parts of town which makes it a nice, quiet sanctuary, but it is quite easy and convenient to get anywhere. The Michelin Star restaurant Oxygen was delightful. Of course, the food was excellent but it is really the staff that make it worth it. Dinner in the best restaurant in the world can be ruined if the staff and service are disappointing. The team here was friendly and attentive and really made us feel welcome (despite having to work 16 hours a day). Overall, the hotel itself is without any fault but the staff are what makes it really shine. From the welcome, to housekeeping, to the pool bar, to the concierge, bell team and front desk team, to the same Oxygen staff that greet you for breakfast in the morning and serve you dinner before bidding you good night, to Ewan, the hotel manager who asks you about your day every day, this team is the best in the world and I have never felt more welcome.
Stayed 4 nights in Oct 2017
Response from CMR on 19 Nov 2018
Dear Amy, thank you for taking the time to write such an in-depth review. Thank you also for your kind words of praise towards the team, service is important to us and we are delighted that this met with your approval. Regards, Ewan and the X2@CMR team.

10/10 Excellent

jaewon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
아이랑 함께하는 여행이였는데 불편한점 없이 잘 머물다가가요! 조식도 너무 깔끔하고 메뉴도 다양해서 좋았고! 번화가가 아니라 조용하게 쉴수있어 오히려 더 좋았어요.
Stayed 2 nights in Nov 2023
Response from Mario, Resort Manager-Cross Chiang Mai Riverside on 30 Nov 2023
Dear Mr. Richard, Greeting from Cross Chiang Mai Riverside, Thank you very much for your valuable review, hopefully you will received a great stay with us. Looking forward to welcome you back soonest. Stay safe and healthy. Best regards,

10/10 Excellent

Magnus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the best hotels in northern Thailand.
What a fantastic breakfast. One of a kind! The service was extraordinary and help was there instantly. This hotel didn’t have a lot of rooms so it felt so calm and clean. So if you love to be surprised by good food or standard, well here you go! Enjoy.
Stayed 2 nights in May 2023
Response from Mario, Resort Manager And Cross Chiang Mai Rivers on 29 May 2023
Dear Magnus, Greeting from Cross Chiang Mai Riverside, Thank you very much for your valuable review, hopefully you will received a great stay with us. Looking forward to welcome you back soonest. Stay safe and healthy. Best regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
สถานที่สงบ​ ​สวยงาม​ เหมาะแก่การพักผ่อน
Stayed 2 nights in Jan 2023
Response from Mario on 15 Jan 2023
Dear Sir/Madam,Warmest greetings from Cross Chiang Mai Riverside.Thank you very much for your valuable review, hope you will have a great stay with us.Should there be any assistance please do not hesitate to let me know.Looking forward to welcoming you again soon.Best regard,Mario and Cross Chiang Mai Riverside team.

10/10 Excellent

claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bellissimo hotel arredato e progettato con grande gusto, semplice ma raffinato. Personale molto preparato ed estremamente gentile. Camere grandi, comode dotate di ogni confort. Servizio da hotel 5 stelle.
Response from Mario on 1 Dec 2022
Dear Khun Claudia,Warmest greetings from Cross Chiang Mai Riverside.Thank you very much for your valuable review, hope you will have a great stay with us.Should there be any assistance please do not hesitate to let me know.Looking forward to welcoming you again soon.Best regard,Mario and Cross Chiang Mai Riverside team.

8/10 Good

Verified traveller

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cost performance is very good.Location is not so good ,but complementary transfer to Chiangmai city center is convenient.
Stayed 3 nights in Dec 2019
Response from GM on 2 Jan 2020
Thank you so much for your review. Sorry our location was not suitable, but, happy you enjoyed the cost and complimentary transfers. Warm regards, Ewan and the X2@CMR team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from gm on 30 Dec 2019
Thank you for your post stay review, we are sorry not to have met your expectations. Regards, Ewan and the X2@CMT family.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is good! Staffs, restaurant, pool... But the air conditioner needs to clean the filter as it is a bit smelly. Better if they have aroma diffuser at room.
Stayed 2 nights in Dec 2019
Response from gm on 30 Dec 2019
Dear guest, thank you for your feedback we will look into the reason for the filter aroma, regards, Ewan and the X2@CMR team.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from GM on 29 Nov 2019
Dear manuel, thank you for your high score, we hope to welcome your return soon. Warm regards, Ewan and the X2@CMR team.

6/10 Okay

Hsiang Ning

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from GM on 7 Oct 2019
Dear guest, thank you for staying with us and also for this wonderful score rating, we hope that you enjoyed everything and that you will return to us soon. Warm regards, Ewan and the X2@CMR family.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
知名度が低いからタクシーで行きがわからない！
Stayed 2 nights in Sep 2019
Response from GM on 11 Sept 2019
Dear guest, Thank you for your review although we are confused that because you battled to find our hotel you considered this a negative. We are one of the most famous hotels in Chiang Mai and on all the applications including grab and google maps. Furthermore we are on a main road that is very well known. Thank you all the same for staying with us. Warm regards, Ewan and the X2@CMR team.

6/10 Okay

Chun Ting

Liked: Cleanliness, staff & service, property conditions & facilities
地點不便利，有蚊子
具設計感，每個角度都美，不知道為什麼房間感覺潮濕，冷氣不是太冷就是太熱,無法調到合適的溫度，我們住一樓，蚊子很多，近房間就先打了2隻。最加分的是 oxygen 的美食和服務。泳池在裝修沒有很美。
Stayed 1 night in Aug 2019
Response from GM on 7 Oct 2019
Thank you for your review, we are sorry that we did not live up to your expectations and hope you will return in the near future to give our resort another chance. Warm regards, Ewan and the X2@CMR team.

10/10 Excellent

Éric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe hôtel
Super à tout point de vue
Stayed 3 nights in Aug 2019
Response from GM on 27 Aug 2019
Thank you for your lovely words of praise, we hope that you will return to us soon, Warm regards, Ewan and the X2@CMR team.