B&B HOTEL Cergy Port Reviews

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Reviews of B&B HOTEL Cergy Port

B&B HOTEL Cergy Port

3 Avenue Du Parc, Cergy, Val-d'Oise

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

6.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Good

Verified traveller

Business traveller

31 Jan 2024

Liked: Staff & service

Stayed 1 night in Jan 2024

Response from Julie - La réception on 8 Mar 2024

Bonjour Anonymous, nous vous remercions d'avoir pris le temps d'avoir donné votre notation et sommes ravi de votre satisfaction au sein de notre établissement hôtelier de Cergy Port.Au plaisir de vous revoir séjournez à l'hôtel B&B de Cergy Port.

8/10 Good

Laurent

Business traveller

14 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities

AC is not designed well enough

good hotel in Cergy with nice breakfast, comfortable bed and updated room. The main issue I had is that the AC is not working well enough to cool down the room at night when the weather is hot, and there is no screen at the window like everywhere else in France so you can't leave your window open either if you care about mosquitos. It was hot in the room, too hot to sleep comfortably

Stayed 7 nights in Jun 2023

10/10 Excellent

Laurence

31 May 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Very comfortable place to stay. Quiet and clean. Good breakfast, restaurant, and bar. Staff were excellent. Easy walk to university, train station, and Port Cergy for dining. Good internet. Not luxurious but perfectly comfortable.

Stayed 6 nights in May 2023

8/10 Good

Verified traveller

Business traveller

19 Apr 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 7 nights in Apr 2022

8/10 Good

Kristina

Business traveller

14 Dec 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay during business trip

It was my first stay at the hotel during my business trip. The hotel was clean, staff was very friendly and helpful. The room service was exceptional, especially for breakfast. Highly recommended. Kristina UK

Stayed 2 nights in Dec 2021

10/10 Excellent

Alan

28 Nov 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very convenient for shops and RER/SNCF station.

Stayed 2 nights in Nov 2021

8/10 Good

Bob

Business traveller

15 Nov 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for a business stay!

Facility was adequate and the free onsite parking was definitely a bonus. The bed and sofa is comfy and there is sufficient working space. Hotel is highly recommended for a business trip. The reviews about the wifi are accurate, it's rock solid. My only gripe is that the building is showing signs of age. Wall decor seems to be a little dated with the rough textured wall design and old lighting. The heating in the room is controlled by a manual thermostat dial that doesn't seem to work very well. I noticed other occupants requesting for additional heating as the built-in heating was insufficient and the vents were blowing cold air. The fitness room has a couple machines, a combination workout machine, cycling machine, eliptical machine, and two treadmills. It's not a full-fledged gym so no free weights if that is what you're looking for. The gourmet bar serves decent food but if you ever get hungry and not want to leave the hotel, there's always UberEats!

Stayed 7 nights in Nov 2021

Response from Alexandre on 18 Nov 2021

Madame/monsieur, Je vous remercie d’avoir pris le temps de laisser votre avis concernant votre séjour. Je ne manquerai pas de partager vos commentaires avec toute notre équipe. En esperant vous revoir bientôt, Cordialement, AMBROISE Alexandre Responsable restauration Novotel Cergy-Pontoise

8/10 Good

Margareth

Business traveller

1 Nov 2021

Liked: Cleanliness, staff & service, property conditions & facilities

No fly screen for the window

Stayed 2 nights in Oct 2021

Response from Alexandre on 18 Nov 2021

4/10 Poor

Dr. Marvin

Travelled with partner

25 Oct 2021

Disliked: Amenities, property conditions & facilities

The bed was extremely small and the mattress terribly uncomfortable…way too small for 2 people! The room has no cross ventilation and air was stagnant, no air conditioning. Almost no storage place for clothing, no drawers, only a few hangers, had to live out of a valise! Had to wait 3 days till room safe was repaired. Hotel needs a total and complete renovation.

Stayed 5 nights in Oct 2021

10/10 Excellent

Siavosh

Travelled with group

3 Oct 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

More accessibllity

Everything was good, except the lift is place far away from the reception.

Stayed 1 night in Sep 2021

8/10 Good

John

Business traveller

16 Aug 2021

Liked: Cleanliness, staff & service, room comfort

Business Trip in Cergy Area

I have stayed at Novotel Cergy a couple of times and will likely return as it is conveniently located for business. Overall, I would rate the hotel as very good: particularly good value for money. The hotel is comfortable, although some of the furnishings in the rooms are perhaps a little tired. Hotel has a good restaurant (only open Mon-Thurs at present. Presumably due to Covid?). Cergy port is a 10 min walk away, with a few nice food & drink options.

Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveller

Business traveller

5 May 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Apr 2021

8/10 Good

Hafiz

Travelled with family

31 Oct 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

4 Oct 2019

Stayed 4 nights in Sep 2019

4/10 Poor

Verified traveller

1 Oct 2019

Disliked: Staff & service

Stayed 2 nights in Sep 2019

Response from Graziella PATINO, Chef de réception on 5 Oct 2019

Bonjour, votre appréciation semble suggérer que vous n'êtes pas complètement satisfait de votre expérience parmi nous. N'hésitez pas à nous consulter directement !

6/10 Okay

Paul

Travelled with group

20 Sept 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good overnight stop

Two guys on the London to Paris cycle trip. Hotel had good cycle storage, was clean, comfortable, great pool. Not the best of locations, quiet area. Went down to the restaurant for food in the evening to be told it was not open. Only bar snacks available not great but OK. Whilst in the bar, three coaches turned up and the passengers checked in. They then went into the restaurant for a meal, this was the reason the restaurant was not available to us. Breakfast was a farce. Too many people, not enough tables, staff, cutlery, food etc. etc. On a normal day without coaches I'm sure it would be OK. The situation would not put me off booking this hotel in the future.We had walked down to the port (10 mins) for some food in the afternoon, really nice little area lined with cafes/bars restaurants so the lack of evening meal was not a major issue.

Stayed 1 night in Sep 2019

10/10 Excellent

John

Travelled with family

5 Sept 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2019

Response from Graziella PATINO on 18 Sept 2019

Nous vous remercions pour votre note et espérons vous revoir prochainement! Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

5 Sept 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Sep 2019

Response from Graziella PATINO on 18 Sept 2019

Nous vous remercions d'avoir séjourné au Novotel Cergy et espérons vous revoir prochainement! Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

5 Aug 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Nice and clean, quick check in . The location is okay.

Stayed 5 nights in Jul 2019

Response from Dominique G on 5 Aug 2019

Thank you for staying with us, we appreciate your feedback!

8/10 Good

Verified traveller

13 Jul 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable hotel with a nice foyer and good service, though the room itself could benefit from renovation.

Stayed 3 nights in Jul 2019

Response from Dominique G on 14 Jul 2019

Thank you for your review!

8/10 Good

Verified traveller

6 Jul 2019

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

21 Jun 2019

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

The purpose of our trip was to visit family in the area. The location of this hotel is good - five minutes on foot to Port au Cergy, lakes and Cergy Village. Large mall and supermarket close by. Parks right behind hotel and many restaurants within walking distance. The hotel is a bit run down though. It could use a makeover and modern decor. Good wifi connection.

Stayed 3 nights in Jun 2019

Response from Dominique G on 24 Jun 2019

Thank your for your review!

10/10 Excellent

Darryn

2 Jun 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Holiday 2019

We used the hotel as a base for our trips to EuroDisney, Paris and Giverny. The room was excellent and the staff were really helpful. I only speak very basic French so the effort made by hotel staff to speak English was very much appreciated. The only thing we would have liked different was an air conditioned room as it was rather hot at night however this didn’t spoil our stay. We’ll definitely be returning to this hotel. The car park is really secure. Local shops being close was an added bonus and the park area was great for our kids.

Stayed 5 nights in May 2019

Response from Dominique G, GM Novotel Cergy on 4 Jun 2019

Dear Darryl, thank you so much for your 5-star review and your very positive feedback. Kindest regards.

8/10 Good

Verified traveller

10 Apr 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I liked its accessibility and ambience. Its good value for money

Stayed 5 nights in Apr 2019

Response from Dominique G on 15 Apr 2019

Thank you for your 4-star review! Kindest regards.

8/10 Good

Verified traveller

Travelled with partner

12 Mar 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

location was good, nearby Cergy Port excellent. Premises looked a little guarded. rooms were okay, staff very accommodating. Restaurant was just "okay"

Stayed 5 nights in Mar 2019

Response from Dominique G on 19 Mar 2019

Thani your for your review!

10/10 Excellent

Verified traveller

16 Feb 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel for a reasonable price

Staff very friendly, breakfast great, room very comfortable. Short walk to the train and bus, making it easy access to Paris.And there is a local bus that goes to and from CDG for 2 Euros. Cergy itself is a pretty little city.

Stayed 1 night in Feb 2019

Response from Dominique G on 20 Feb 2019

Thank you so much for this great review!

8/10 Good

Liz

3 Dec 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2018

Response from Dominique G on 26 Jan 2019

Thank you!

10/10 Excellent

Andrew Jones

30 Sept 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Sep 2018

4/10 Poor

Verified traveller

16 Sept 2018

Liked: Room comfort

Disliked: Cleanliness, property conditions & facilities

Not a four stars hotel. Rooms are spacious but incredibly dirty! Guess the staff in charge just make up the bed and go.

Stayed 2 nights in Sep 2018

8/10 Good

PETER

15 Sept 2018

Basic

Decent hotel nothing fancy

Stayed 4 nights in Sep 2018

8/10 Good

Nick

4 Sept 2018

Great stopover hotel - Breakfast really good

Stop-over night as part of a drive through France. Hotel was as expected, easy to find, lots of parking, dated from the outside but the rooms were more than acceptable. The corridors (and at times in the room) often smelt of cigarette smoke despite that area of the hotel being non-smoking. The pool looked enticing but we never got time to use it. The breakfast we very nice and had a great selection. All staff friendly and helpful.

Stayed 1 night in Sep 2018

Response from Dominique G on 11 Sept 2018

Thank you for your review Nick, and happy to hear that you had a great stopover!

4/10 Poor

Simon

1 Sept 2018

Stay elsewhere

Hotel was very warm, with no aircon. rooms were dated and not how they looked I the photos.

Stayed 1 night in Aug 2018

8/10 Good

cyclemum, lanark

12 Aug 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easy walking distance to shops and restaurants

Pleasant stay, nice room and breakfast. Be aware the restaurant does not open every evening

Stayed 1 night in Aug 2018

10/10 Excellent

Patti

9 Aug 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay outside of Paris

Comfortable stay. Close to train to Paris. Not far from Giverny. Lots of choices for breakfast.

Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

31 Jul 2018

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Jul 2018

6/10 Okay

Verified traveller

12 Jul 2018

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

Stayed 5 nights in Jul 2018

8/10 Good

Robert

3 Jul 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great hotel for a business trip

Stayed 1 night in Jun 2018

4/10 Poor

Verified traveller

2 Jul 2018

Liked: Cleanliness

Disliked: Room comfort

Nice Hotel - But!

Everything started off well - we arrived about 7.00pm. we were informed the restaurant was closed but bar snack were available of which there was limited choice. I had a room on the ground floor and it sounded like there was a party outside my room. I think it was by the pool, but the receptionist said it could be in the park adjacent to the hotel. Anyway The party went on until 1.30am and I got virtually no sleep as we had to be up the next day. In addition the room was very warm, with the air conditioning not seemingly working. I did mention the noise to the receptionist on leaving and she seem fairly uninterested. My friends had a better night as they were further away on the higher floors.

Stayed 1 night in Jun 2018

Response from Dominique G on 5 Jul 2018

I read your comment very carefully and I would like to apologize for the inconvenience you experienced during your stay. Please do feel free to contact me personally if you need. Kindest regards.

8/10 Good

Sharon

6 Jun 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2018

10/10 Excellent

L2Pcyclist

30 May 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A really good location to Paris and a lovely hotel with lots of space, plus a welcoming swimming pool after a 50 mile bike ride to get there. Breakfast was plentiful and good. There was secure bicycle storage for our bikes. Walking distance to some nice restaurants and a lovely green space.

Stayed 1 night in May 2018

8/10 Good

Verified traveller

8 May 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice clean hotel. Had a good night sleep, kids enjoyed it too.

Stayed 2 nights in May 2018

Response from Dominique on 14 May 2018

Hi! We are thrilled that you and your kids enjoyed your stay with us! Thanks for the review👍

6/10 Okay

Verified traveller

5 May 2018

Liked: Cleanliness, staff & service

Family stay

Disappointed to find out the pool was closed until May once we had arrived, which was the main reason we chose the hotel and no alternative options were offered.

Response from Dominique G on 9 May 2018

Hi, I read your comments very carefully and I am very sorry that your experience did not meet your expectations. I am howe surprised to hear that the pool was not open and I need to discuss the issue with you directly. Please do feel free to contact me. Kindest regards.

8/10 Good

Jeremy

29 Apr 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Response from Dominique on 30 Apr 2018

Thanks for your review Jeremy!

10/10 Excellent

Verified traveller

12 Jul 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Jul 2017

10/10 Excellent

Nicola

24 May 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Pierre

19 Dec 2016

Liked: Cleanliness, staff & service, property conditions & facilities

Convenient and clean hotel

Stayed here for work. Location is convenient and not far from a few restaurants.

8/10 Good

Verified traveller

16 Dec 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convinient Hotel in Cergy

Convenient location for Business travelers.

8/10 Good

Gayathri

6 Dec 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and clean hotel

The room was in good condition and the service was not so bad, however the reception service wasn't very great.

10/10 Excellent

Verified traveller

9 Dec 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to everything

Very courteous people I was there for a funeral and was pleased by how smooth our stay was considering the conciquences,

Response from Marie on 17 Dec 2015

Goog Afternoon, We are very sorry for your lost and hope to see you in other Circumstances! Best regards Marie Chef de reception

8/10 Good

Stephen, UK

23 Aug 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly stop for business

Good business hotel, very friendly staff