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Moon Palace The Grand Cancun - All-inclusive
5.0 star property

Luxury property on the beach, with 9 outdoor swimming pools

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 outdoor pools, pool umbrellas, sun loungers
Aerial view
Premium bedding, free minibar, in-room safe, desk
12 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Lobby
VIP Access
Reviews
8.4

Very good

Popular amenities

  • PoolPoolPool
  • On private beachOn private beachOn private beach
  • Breakfast includedBreakfast includedBreakfast included
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
The price is RM 3,110
Price available on 09/05/2024

Explore the area

Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Popular LocationMoon Palace Golf Club18 min walk
  • Popular LocationVentura Park Cancun14 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)16 min drive
  • Popular LocationRiviera Cancun Golf Resort20 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
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Room options

View all photos for Grand Swim Up Suite Garden View

Premium bedding, free minibar, in-room safe, desk

Grand Swim Up Suite Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • 79 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Deluxe Garden View

Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Family Suite Garden View

Premium bedding, free minibar, in-room safe, desk

Grand Family Suite Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Mini-fridge
Free minibar items
Smart TV
  • 154 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Presidential Suite

Premium bedding, free minibar, in-room safe, desk

Grand Presidential Suite

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • 232 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Premium bedding, free minibar, in-room safe, desk

Grand Honeymoon Suite - King Size Bed

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • 77 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Premium bedding, free minibar, in-room safe, desk

Grand Governor Suite - King Size Bed

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • 151 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view
Moon Palace Cancún - All Inclusive
Pool
Breakfast included
All-inclusive
Spa
8.0 out of 10, Very good, (2347)
The price is RM2,136
RM2,606 total
includes taxes & fees
7 May - 8 May
Moon Palace Cancún - All Inclusive

About the area

Cancun

Located in Cancun, Moon Palace The Grand Cancun - All-inclusive is on a private beach. La Isla Shopping Mall and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Puerto Morelos Beach. Traveling with kids? Consider Ventura Park Cancun and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Be sure not to miss outdoor adventures like hiking/biking trails and horse riding.
Visit our Cancun travel guideOpens in a new window

What's nearby

  • Moon Palace Golf Club - 18 min walk
  • Xoximilco - 7 min drive
  • El Tinto Golf Course - 8 min drive
  • Ventura Park Cancun - 14 min drive
  • Riviera Cancun Golf Resort - 20 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

Restaurants

  • Grand Lobby Bar - 18 min walk
  • Sky Bar - 1 min walk
  • Lobby Bar - 1 min walk
  • Cusco - 6 min drive
  • Grand Central Buffet - 5 min drive

About this property

Moon Palace The Grand Cancun - All-inclusive

Luxury all-inclusive property near Moon Palace Golf Club
At Moon Palace The Grand Cancun - All-inclusive, you can look forward to free full breakfast, 27 holes of golf, and a marina. This property is a great place to bask in the sun with a private beach, free beach cabanas, and a beach bar. For some rest and relaxation, visit the steam room, and indulge in a body treatment, a manicure/pedicure, or a hot stone massage. At the 12 on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. The gym offers Pilates classes and yoga classes; other things to do include basketball, ecotours, and bowling. In addition to free water park access and a nightclub, guests can connect to free in-room WiFi.
Other perks include:
  • Free self-parking and valet parking
  • Guest reviews say good things about the family-friendly amenities, pool and helpful staff
Room features
All 1304 rooms include comforts such as private indoor spa tubs and 24-hour room service, as well as perks like free international calls and premium bedding. Guests reviews say good things about the clean rooms at the property.
Extra conveniences in all rooms include:
  • Rainfall showers, designer toiletries and hairdryers
  • Childcare services, premium channels and daily housekeeping

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Caribeño
  • Casa Mia
  • Cusco
  • Habibi- Lebanese Cuisine
  • Jade

Things to do

  • 27 holes of golf
  • 4 outdoor tennis courts
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,630 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path to lift

More

  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste on request
  • Towels

Entertainment

  • 42-inch Smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

Outdoor space

  • Furnished balcony

More

  • Air conditioning
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a security system and window guards

We should mention

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Frequently asked questions

Is Moon Palace The Grand Cancun - All-inclusive pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Moon Palace The Grand Cancun - All-inclusive?

As of 2 May 2024, prices found for a 1-night stay for 2 adults at Moon Palace The Grand Cancun - All-inclusive on 9 May 2024 start from RM 3,110.29, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Moon Palace The Grand Cancun - All-inclusive?

Self-parking and valet parking are free at this property.

Does Moon Palace The Grand Cancun - All-inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request.

Are there all-inclusive benefits at Moon Palace The Grand Cancun - All-inclusive?

Yes, the property is all-inclusive.

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 624 out of 1089 reviews" "
Rating 8 - Good. 213 out of 1089 reviews" "
Rating 6 - Okay. 98 out of 1089 reviews" "
Rating 4 - Poor. 60 out of 1089 reviews" "
Rating 2 - Terrible. 94 out of 1089 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Xing

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Expedia and The Grand to upgrade my room. The room comes with large bedroom, large dining room and living room. It was so much relax and I’m enjoy so much on my vocation with my family. The food is amazing on each restaurant that I tried. All the services are excellent. Will come back.
Stayed 5 nights in Apr 2024

2/10 Terrible

Ezmir

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
staff stinks, rooms and hotel is poorly maintained. the only redeeming character is their food. I feel bad for people who fall for their VIP, as there is nothing VIP about it. Rooms and patio have paint dripping everywhere. And you will most likely told that racoons are friend here in mexico when you confront one in the hallway eating leftovers that were not cleaned.
Stayed 5 nights in Apr 2024

10/10 Excellent

Sena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed all the entertainment and amenities onsite. The staff were all very nice, and the room was also very comfortable.
Stayed 4 nights in Apr 2024

8/10 Good

Sanchit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for family stay
Stayed 4 nights in Apr 2024

8/10 Good

Sabrina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here during our family reunion of 20 people. Overall, the resort was good and there was a lot to do for the kids. I expected the service to be a little better but it was mediocre. I did have to call room service to have our room re-cleaned when we arrived as there were a few dead bugs and a lot of dust hanging around. I found the lobby to be well maintained but maybe the actual rooms are just a bit outdated.
Stayed 4 nights in Apr 2024

6/10 Okay

Ricardo

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
I didn’t like the steak restaurant on three occasions we were surprise by 3 cockroaches in our area
Stayed 4 nights in Apr 2024

10/10 Excellent

Hussein

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property! Kids loved it
Stayed 5 nights in Feb 2024

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Mar 2024

6/10 Okay

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I liked this property very much! We had shuttles going from all three hotels which was very convenient. The only extreme downside to this property, was the two double beds feature! I read reviews prior to choosing this property and people complaining about this feature as well, we knew when we booked, however staying 12 nights, this did not make this the best experience ever. Having two young children, we both had to bunk with them and they both took over our beds! Other than the bed experience, this hotel is top notch.
Stayed 12 nights in Apr 2024