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Reviews of QT Canberra

4 out of 5
QT Canberra
1 London Circuit, Canberra, ACT

Reviews

8.2

Very good

Rating 10 - Excellent. 404 out of 1001 reviews" "
Rating 8 - Good. 352 out of 1001 reviews" "
Rating 6 - Okay. 160 out of 1001 reviews" "
Rating 4 - Poor. 63 out of 1001 reviews" "
Rating 2 - Terrible. 22 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Tired and needs a refresh
Stayed 1 night in May 2024
Response from The QT Canberra Team on 12 May 2024
Spick, span and all decked out in design-led details - that’s usually us. We’re so sorry you found our space to be anything less. We’ve passed along your feedback so we can get everything sparkling again.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Leith

Liked: Staff & service
Disliked: Property conditions & facilities
This is not to the standard of the Sydney and Melbourne locations, and is clearly an old Rydges (or similar) that has had a few quick and minor cosmetic modifications. My room was opposite the lift so it was really noisy, and the furnishings are looking ratty and worn. The heating and cooling is most likely the original 1970s system and is loud. The bathroom was cramped and dated with no exhaust fan. The staff at the front desk were reasonably friendly and helpful though.
Stayed 2 nights in May 2024
Response from The QT Canberra Team on 12 May 2024
Hi Leith,At QT, we consider ourselves maestros of design. And our spaces? Masterpieces. We’re disappointed to hear you didn’t see it this way but give us another chance and we’ll make sure all the embellishments are added and finishing touches finalised. We're glad to hear you had a positive experience with our front office team. We hope to welcome you again soon.

6/10 Okay

BARISKA

Liked: Cleanliness, amenities
The waitress at the cafe could be more friendly
Stayed 3 nights in May 2024
Response from The QT Canberra Team on 12 May 2024
Hi Bariska,Anything other than impeccable service? That just doesn’t sit right with us. We’re sorry to hear about your less-than-stellar experience, and appreciate you talking the time to make us aware.

8/10 Good

Joseph, Brighton East

Liked: Cleanliness, staff & service, property conditions & facilities
Hand location
Stayed 3 nights in May 2024
Response from QT Canberra Team on 10 May 2024
Hi Joseph,Thank you for taking the time to leave us such a positive a review! We look forward to seeing you next time.

6/10 Okay

Sami

Business traveller
Very average, nothing special.
Stayed 2 nights in May 2024
Response from QT Canberra Team on 9 May 2024
Hi Sami, thank you for leaving your feedback with us. We're sorry to hear you were not wowed by your stay, and hope to better accommodate you another time.

8/10 Good

MUYE

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from QT Canberra Team on 2 May 2024
Hi Muye,Thank you for leaving a review with us, we highly appreciate it!

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with very good staff. The bar is unbelievable 👌👌👌
Stayed 1 night in Apr 2024
Response from QT Canberra Team on 25 Apr 2024
Hi Tim, thank you for leaving your feedback. We're especially elated to hear you have enjoyed your interactions with our team. Hopefully we get to welcome you again soon!

6/10 Okay

Andre

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are unkept and need deep clean. Isolated location and no pool/fitness. Staff were not very accommodating for late/early check out. Rooms have no safes and no peep holes on hallway door for safety.
Stayed 5 nights in Apr 2024
Response from QT Canberra Team on 25 Apr 2024
Hi Andre, thank you for leaving your review with us. We do apologise that your stay was not up to par, and have forwarded the feedback to our team.

6/10 Okay

Leah

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Common areas of the hotel are nice and clean but room definitely was not. There was mould on the walls and roof of the bathroom (makes sense since there was no fan) and bedding had stains. Very expensive for the level of quality, should have stayed at a dodgy motel for the same level of cleanliness and saved my $$$
Stayed 3 nights in Mar 2024
Response from QT Crew on 6 Apr 2024
Spick, span and all decked out in design-led details - that’s usually us. We’re so sorry you found your room to be anything less. We’ve passed along your feedback to our housekeeping team so we can get everything sparkling again. We work hard to match all kinds of QT experiences to their price tags, and we’re sorry to hear the value wasn’t there for you this time. Thank you for letting us know what you thought. We’re always adjusting with new offerings, and hope you’ll give us a try again soon.

6/10 Okay

Annelise

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel has a lot of surrounding construction, wasn't advised ahead of stay. Parking is $30 per night and there are limited alternative options. Expedia mentions twin beds (in other hotels twin bed has meant two doubles), but at QT it is two single beds. We were originally in room 710 with two twin beds, next to the lift. Lift noise was so loud we asked to switch rooms. We're told lift shuts at 9pm but with a baby who would nap in the room during the day it's not even an option with so much noise. Staff helped us to move to a king bed in room 210. This room is so much smaller and the king bed was just singles strapped together. Co sleeping with a baby is awkward with a ridge in the bed. Curtains were dirty with stains and stains on the chairs and carpet. One lamp didn't even have a globe in it. Bathroom sink tap was loose and jiggled around when touched. Air con is an old dial and clanged in the vent when adjusted. Staff were lovely but it wasn't an enjoyable stay.
Stayed 2 nights in Mar 2024
Response from QT Crew on 6 Apr 2024
Thank you for taking the time to share your feedback with us. Progress is challenging and whilst we love to see change, we understand its disruption.Please let our reservations team know if you are ever planning on returning and we will ensure you experience our more ‘relaxed’ version.

6/10 Okay

Leah

Lots of road works around the hotel.
Stayed 2 nights in Mar 2024
Response from QT Crew on 1 Apr 2024
Hi Leah,Thank you for taking the time to share your feedback with us. Progress is challenging and whilst we love to see change, we understand its disruption.Please let our team know if you are ever planning on returning and we will ensure you experience our more ‘relaxed’ version.

10/10 Excellent

Kim, Hamilton South

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service
There is construction at the front of property.. However. There are great views to Parliament House, shine dome & telegraph tower from the rooms facing the other way. Good bar & restaurant
Stayed 2 nights in Mar 2024
Response from QT Canberra on 27 Mar 2024
Hey Kim, Thank you for leaving us a review!It sounds like the QT Life is definitely one to write to home about. Come back soon

10/10 Excellent

Matthew

Stayed 2 nights in Mar 2024
Response from QT Crew on 17 Mar 2024
Hi Matthew,Thank you for taking the time in reviewing your stay with us. We're thrilled to hear the QT Canberra hotel smashed all your expectations with us. We look forward to welcoming you on your next visit.

8/10 Good

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lobby was beautiful, room was very nice. Construction zone all around property. Paid for parking and no spots available. Would stay again though as long as parking wasn’t an issue
Stayed 1 night in Mar 2024
Response from QT Crew on 17 Mar 2024
Hi Kristen,We're so glad to hear you had a beautiful stay with us, we do apologise for the construction noise and the unavailability of our car parks. Your feedback has been passed along to management for review and we do apologise for the inconvenience.

8/10 Good

Madeleine

Stayed 1 night in Feb 2024
Response from QT Canberra on 27 Mar 2024
Hi Madeleine, Come back anytime ! Thank you for taking the time to leave us a review

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good service, a shame no gym on site (we walked out of the hotel to use the gym the hotel partnered with).
Stayed 2 nights in Feb 2024
Response from The QT Canberra Team on 25 Feb 2024
Hi Michael,Thank you for your review, we're glad to hear you had a good stay with us.

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Location.. but lots of road works.
Stayed 1 night in Feb 2024
Response from The QT Canberra Team on 18 Feb 2024
Hi Brett,Thank you for your review, we're glad you liked the location of our hotel. We do hope to have you stay with us next time when the government roadworks have ceased.

4/10 Poor

Roobert

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was in terrible condition light fittings were broken shower and bathroom were in terrible condition the tiles were cracked the paint was in really bad condition the only thing I liked was the king bed and that was only average overall was glad onlyhad to stay two nights would not recommend this property
Stayed 3 nights in Feb 2024
Response from The QT Canberra Team on 18 Feb 2024
Hi Roobert,Thank you for your feedback, we're terribly sorry to hear this was your experience you had with us. This has been passed along to our maintenance team for review and we do apologise for any inconvenience this may have caused you during your stay with us.

8/10 Good

Lourdes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from The QT Canberra Team on 18 Feb 2024
Hi Lourdes,Thank you for your review, we're glad you had a great stay with us, see you next time!

10/10 Excellent

Katarina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Pleasant hotel. Very quiet when we were there. Checked in at 8pm Sunday and told no food options so lucky we ate beforehand. The only difficulty was the lack of natural lighting in the bathroom and the ventilation after showering. If you need to apply makeup good luck! Ended up sitting by the doorway and even then there are no lights there. Otherwise it was a pleasant enough stay. Upgrades going on in the streets just outside so some of the walking tracks to the bridge are in accessible.
View from balcony
View from balcony
Stayed 2 nights in Feb 2024
Response from The QT Canberra Team on 18 Feb 2024
Hi Katarina,Thank you for taking the time in leaving us a review, we're glad to hear you had a pleasant stay with us. We look forward to your next visit with us.

8/10 Good

Shoichi

Stayed 3 nights in Feb 2024
Response from The QT Canberra Team on 18 Feb 2024
Hi Shoichi,Thank you for your review, we're glad to hear you had a good stay.

6/10 Okay

Matthew

Travelled with family
Liked: Cleanliness, staff & service
No serious problems at all. A perfectly reasonable hotel. Reception was very professional. But like most Canberra hotels, it's expensive for what you get. Dining options are few and what there is is ridiculously expensive. Bathroom was poorly designed: water everywhere and rotting/cracking walls and doors (but well concealed). The lamps in the room look like they belong in a brothel! And most annoying of all: $30 for parking IN CANBERRA!? Not good.
Stayed 1 night in Feb 2024
Response from The QT Canberra Team on 18 Feb 2024
Hi Matthew,Thank you for taking the time in leaving us a review, we're glad to hear you had a positive experience with our reception staff. We greatly appreciate your feedback you have left for us, this has been passed along to management for review.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from QT Canberra Team on 6 Feb 2024
Hi Robert, thank you for leaving a review of your stay. We're glad to hear you enjoyed the experience.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from QT Canberra Team on 6 Feb 2024
Hi Richard, thank you for leaving us a review. We're elated to see you enjoyed a 10/10 stay!

6/10 Okay

Maleeha

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The best thing about this hotel was the front desk staff really friendly and helpful. The rooms and the facilities however really outdated, room smells. Very outdated rooms and facilities. Pricey for what’s on offer!
Response from The QT Canberra Team on 30 Jan 2024
Hi Maleeha, thank you for leaving your review with us.We wish to apologise that your stay was not up to standard. This does not sound like the experience we want to be providing to our guests, and we hope to have the chance to better accommodate you in the future.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service
Love the decore Friendly service
Stayed 2 nights in Jan 2024
Response from The QT Canberra Team on 16 Jan 2024
Hi Michelle,Thank you for your feedback, we're glad to hear you had a lovely stay with us, we look forward to welcoming you back next time!

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2023
Response from The QT Canberra Team on 16 Jan 2024
Hi Meredith,Thank you for your review, we're glad to hear you had a great stay with us.

8/10 Good

Max

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The QT Canberra Team on 16 Jan 2024
Hi Max,Thank you for your review, we're glad to hear you had a fabulous stay with us.

4/10 Poor

Corey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The QT Canberra Team on 16 Jan 2024
Hi Corey,Thank you for your review! We hope you have a better stay with us next time.

8/10 Good

Melanie

Stayed 2 nights in Jan 2024
Response from The QT Canberra Team on 16 Jan 2024
Hi Melanie,Thank you for your review, we're glad to hear you had a terrific stay with us.

8/10 Good

Mereseini CAVU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay, it was nice and quiet.
Stayed 3 nights in Jan 2024
Response from The QT Canberra Team on 16 Jan 2024
Hi Mereseini,Thank you for your review, we're glad to hear you had an enjoyable stay with us, we look forward to welcoming you back with us next time!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from The QT Canberra Team on 16 Jan 2024
Hi there,Thank you for your review, we look forward to having you with us next time!

6/10 Okay

Anthony

Stayed 1 night in Dec 2023
Response from The QT Canberra Team on 16 Jan 2024
Hi Anthony,Thank you for your review, we look forward to having you stay with us next time!

10/10 Excellent

Elissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The QT Canberra Team on 16 Jan 2024
Hi Elissa,Thank you for your feedback, we're glad to hear you loved your stay with us.

8/10 Good

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was a little tired.
Stayed 1 night in Dec 2023
Response from The QT Canberra Team on 24 Dec 2023
Hi Justin,Thank you for your feedback, we'll be sure to pass it along to our management team for review.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The QT Canberra Team on 22 Dec 2023
Hi Paul,Thank you for your review!We're glad to hear it was a 5 out of 5 time!

10/10 Excellent

Catriona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for uni graduation
Stayed 3 nights in Dec 2023
Response from The QT Canberra Team on 22 Dec 2023
Hi Catriona,We're thrilled to hear your stay was enjoyable!We look forward to seeing you again next time!

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The QT Canberra Team on 23 Dec 2023
Hi Rosemary,Thank you for the exceptional review!We can't wait to accommodate you again.

8/10 Good

Trish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice with a funky twist.
We stayed here for a special occasion. This is a funky hotel with lots of looks for relaxed seating. The room was comfortable but not overly spacious. We are computer literate, but if we were not, the reliance on technology for information could have been a problem. Printed information was available at the desk but that's a hassle to have to access. The breakfast was nice and reasonably priced a la carte $ 25 for eggs ham and tomatoes. No buffet as advertised on the website which is probably a reflection on our COVID phobia. Parking at $30 was in our opinion highly priced. The bed was super comfortable but the pillows were very high and rather hard. I don't know if there was another option available. The large dispensers of the wonderful lotions and body washes is a big tick.
Stayed 1 night in Dec 2023
Response from QT Canberra Team on 17 Dec 2023
Hi Trish, thank you for leaving us with your valuable feedback. We appreciate your taking the time to write up a review of your stay, and will pass this on to the relevant teams. We do apologise for any inconveniences experienced during your time here, and hope to welcome you again soon!

6/10 Okay

Kiri

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from QT Canberra Team on 16 Dec 2023
Hi Kiri, thank you for leaving a review with us. We appreciate your feedback.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Team QT Canberra on 10 Dec 2023
Hi Michael,Thank you for the 5 stars! It's wonderful to hear you enjoyed your stay with us.

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, comfortable and nicely quirky
Convenient for ANU and city. Comfortable and nicely quirky. Stayed here many times over many years. Some signs of wear and tear, but nothing significant. Building works around hotel are a little inconvenient, but again nothing significant. Will stay here again on next visit.
Stayed 6 nights in Dec 2023
Response from QT Canberra Team on 9 Dec 2023
Hi Simon, thank you for leaving such a glowing review! We look forward to welcoming you again soon.

2/10 Terrible

Zhongping

Stayed 3 nights in Dec 2023
Response from QT Canberra Team on 10 Dec 2023
Hi Zhonyping,Thank you for your review, we're terribly sorry to hear you did not enjoy your stay with us. We do hope to see you with us next time.

4/10 Poor

Lori

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from QT Canberra Team on 9 Dec 2023
Hi Lori,Thank you for taking the time to leave a review.We're sorry to hear your stay wasn't up to our usual standard!

10/10 Excellent

Hanine

Stayed 1 night in Nov 2023
Response from The QT Canberra Team on 22 Dec 2023
Hi Hanine,Thank you for taking the time to leave us a review!The team is thrilled to hear your stay was memorable.

2/10 Terrible

Summa-Jayne

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Called prior to request early check in although as accommodation was completely booked this was unavailable. Staff advised to call an hour prior to regular check in time to ask again. After contacting the second time we were advised check in was still unavailable although room would be ready at regular check in - 2pm. Upon arrival at 2pm we were advised room would be a further ten minutes and given one free drink voucher to share between the three people whom had booked and paid for accommodation. We proceeded to wait until 2:45pm for advice our room was ready.
Stayed 1 night in Nov 2023
Response from QT Canberra Team on 28 Nov 2023
Hi Summa-Jayne, thank you for leaving your feedback with us. We apologise that your check-in experience was not ideal. We hope to get the chance to impress you in the future.

8/10 Good

Norma

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities
The hotel was good. The bathroom had a mould odour and the tiles and around were dirty . Parking was horrible
Stayed 1 night in Nov 2023
Response from QT Canberra Team on 28 Nov 2023
Hi Norma, thank you for leaving us a review! We appreciate the feedback, and apologise for the issues you encountered. We have noted this with our housekeepers and will continue to follow up with them.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were superb from check in, to Bradley in the Bar, to George in the restaurant and to check out.
Stayed 2 nights in Nov 2023
Response from QT Canberra Team on 27 Nov 2023
Hi Donna, thank you for leaving your feedback with us. We are especially happy to hear about your experiences with staff. We hope to welcome you again in the future!

6/10 Okay

TRACY

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Basic and neat. Old hotel dressed up.
Stayed 1 night in Nov 2023
Response from QT Canberra Team on 27 Nov 2023
Hi Tracy, thank you for leaving this feedback. We appreciate the review.