It was raining as I drove up to the entrance. No assistance were given, I had to carry all my own belonging despite the continued downpour. As I reached the supposedly “automatic” door, it wouldn’t open. One staff had to run over to open it manually. Then i saw a total of 4 staff there, the one who opened the door offered to help carry my luggage but i refuse seeing that once i got inside the building the worst part should have been over. The other 2 staff were talking behind the reception counter, and the other one was standing idle behind the reception counter. I approached the idle not wanting to disturb the conversation of the other 2 staff. As i was checking in I complain about the lack of assistance and made known my disappointment of the branding of such hotel. The staff only stare blankly and proceed to inform me that my booking didn’t include breakfast and i had to pay extra if i wish to have it. Naturally i declined. I really will never ever be coming back to this establishment ever again. And will think twice before booking any other hotel of the same brand. Another source of disappointment was that I had made my decision based on the fact that the hotel claims to offer perks to gold member, however I ended up receiving a negative perk, and I’m beginning to really question the real benefits of being a gold member.