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Reviews of SRI INDAR HOTEL- BUKIT MERTAJAM

3 out of 5
SRI INDAR HOTEL- BUKIT MERTAJAM
554 - 555, Jalan Sungai Rambai, Bukit Mertajam, Penang

Reviews

6.8
Rating 10 - Excellent. 7 out of 33 reviews" "
Rating 8 - Good. 9 out of 33 reviews" "
Rating 6 - Okay. 10 out of 33 reviews" "
Rating 4 - Poor. 3 out of 33 reviews" "
Rating 2 - Terrible. 4 out of 33 reviews" "

6.4/10

Cleanliness

6.0/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2021
Response from Ammy on 8 Dec 2021
Thanks for the positive rating. Hope to welcome you again soon. Regards, Amelia.

6/10 Okay

Lim

Travelled with family
Stayed 1 night in Dec 2020
Response from Marie on 31 Dec 2020
Hi, Lim! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Marie!

4/10 Poor

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
There is cockroach in the room. 4 guest but only 2 set of glass and spoon. the glass is very dirty. floating water in bathroom.
Stayed 1 night in Jan 2020
Response from OYO on 28 Jan 2020
Hi, We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Kevin

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service.
Stayed 1 night in Jan 2020
Response from Zara on 16 Jan 2020
Charmed to see you loved our services, Have a pleasant day ahead :) Regards, Zara

6/10 Okay

Verified traveller

Travelled with partner
The price is quite pricey if compared to the room quality
Stayed 2 nights in Dec 2019
Response from OYO on 19 Dec 2019
Hi, Thank you so much for the positive rating. It seems that you are not completely satisfied with our services, we have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Kevin

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Rehana on 13 Sept 2019
Thank you for rating us highly, We are glad to know that services offered by us meet up your expectations and we’ll endeavor to keep it up. Regards, Rehana!

8/10 Good

Weng Chin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near KTM Bukit Mertajam, convenient
Stayed 1 night in Jul 2019
Response from Ravneet on 16 Jul 2019
Delighted to know that you loved our services, Weng ! Have a pleasant day ahead :) Regards, Ravneet

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from Cheshta on 15 Jul 2019
Thank you for rating us, We've duly noted your feedback and ensure better services in the future. Regards, Cheshta

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019
Response from George on 9 Jul 2019
Hey, We always love to hear from you. Happy to know that you liked our services. Thanks a ton for staying with us. Looking forward to hosting you soon :) Regards, George

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Barbara on 21 Jun 2019
Appreciate your positive rating. We do take pride in catering to our guest's needs the best way we can. Keep this love coming :) Regards, Barbara

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Cheap and clean. 7 eleven and food court walking distance Check in Staff was slow.
Stayed 1 night in May 2019
Response from Allen on 26 May 2019
Hi, We do apologize for the experience you had with us. Your feedback will help us in working towards a better experience in the future. Have a good day ahead. Regards, Allen

8/10 Good

Raymond, taiping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Prahlad on 14 Mar 2019
Thanks for the positive rating, Raymond! Hope to welcome you again soon :) Regards, Prahlad

8/10 Good

Raymond, taiping

Liked: Cleanliness, staff & service
Inside the room got few thing have to fix.the lamp and the wall socket
Stayed 1 night in Mar 2019
Response from Prahlad on 14 Mar 2019
Glad to see that you have rated us positively, Raymond! Do give us more chances to delight you in the future. Regards, Prahlad

6/10 Okay

Verified traveller

Travelled with family, Business traveller, Travelled with group
simple and affordable
Stayed 1 night in Feb 2019
Response from Ritesh on 25 Feb 2019
Thank you for rating us with such awesome words, Guest! We’ll strive to keep up with your expectations always.Regards, Ritesh

6/10 Okay

Ng

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2019
Response from Ritesh on 15 Feb 2019
Hi, Guest! Thank you for rating us, it seems that your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we'll ensure that you'd experience the comfort and hospitality we are known for.Regards, Ritesh

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2018
Response from Ravneet on 16 Jul 2019
Hi, We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Ravneet

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

2/10 Terrible

Felix francis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They never reserve our room even we made a full payment beforehand
Stayed 2 nights in Jul 2018

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
okay
There was complimentary breakfast which I didn’t expect at first. They still using old tv with no remote control. N worst, our door was broken. The access card not functioning. Need to go up n down many times. It’s so irritating
Stayed 1 night in Dec 2017

8/10 Good

Tang

Liked: Property conditions & facilities, room comfort

10/10 Excellent

Tang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

S, Kuala Lumpur

Disliked: Cleanliness, staff & service, property conditions & facilities
Feedback
Hello ,There is no water to take my shower including my cleansing.

4/10 Poor

Francis, Penang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needed to improve!
Not too satisfy with the facilities.

2/10 Terrible

Cheow, klang velly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There are much room for improvement.
very bad ,very unfriendly staff,we have been serve ,even the first day we reach the hotel.the food is also not enought for breakfirst.

2/10 Terrible

V .Wong, Petaling Jaya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel ever stayed not worth price paid !
Disappointed, minute I step into the room it smell like the cover not being change. Water heater not working.. Ants seen crawlling on the bed.Had a terrible stay and didn't get to sleep whole night. Previous stay was ok but the standard has gone down.. Would not recomend anyone staying there !

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

fiona

Travelled with family
Stayed 1 night in Nov 2021
Response from Cheshta on 8 Nov 2021
Hi, Fiona! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Ivy

10/10 Excellent

IDA HARYANI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Bella on 16 Aug 2020
Hi, Ida! Thank you so much for the positive rating. Have a wonderful day ahead :) Regards, Bella!

8/10 Good

Aina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Just okay
Everything was okay. Receptionist wasn't friendly. Didn't smile when check in and doesn't know how to check when you book by Hotels.com. You must say it booked by Expedia. Spacious room, beds and pillow were not so comfortable. Room is clean and safe. Free breakfast is served but already finished around 9am.
Stayed 1 night in Jan 2019
Response from Ritesh on 10 Jan 2019
Hi, Aina! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Ritesh

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from clerk on 26 Apr 2018
we will upgrade our breakfast. thank you

6/10 Okay

Verified traveller