Dear Whitney,Thank you very much for your review. I understand you were able to enjoy the wonderful Vincci hotel in Greece. On behalf of the whole Vincci team, thank you very much for your wonderful words. We are very happy that we have met your expectations in all the aspects mentioned and we hope we have done so in Bilbao as well.We would be delighted to welcome you again. Kind regards,Teresa ZalduaGuest ExperienceVincci Consulado de Bilbao

Dear Ahmed,Thank you for taking the time to share your experience with us.We sincerely apologise for the disturbance caused by the alarm during your stay. Safety features like our alarm system are in place for the well-being of our guests, though we understand the discomfort loud sounds can cause during restful hours. This is an alarm that complies with all legal requirements and has the sole purpose of safeguarding the physical integrity of our guests. We understand that it can be annoying, but in an emergency situation I assure you that it would be appreciated.We will take your feedback very closely into account, as it will help us to improve each day, and adapt our facilities and services to the criteria and requirements of our guests.We hope to have the opportunity to welcome you back in the future for another stay that is nothing short of perfect. Warm regards,Hotel Vincci Consulado de Bilbao 4*

Dear Mguest,We are very pleased that you had such a wonderful stay as you describe. We are very proud that we met your expectations in terms of everything you mentioned and that you were able to enjoy the wonderful location and that our staff has helped to make your stay more pleasant and enjoyable. We will send this message to our staff and I am sure it will motivate them a lot. Thank you very much for taking the time to write such a nice review. We hope to see you again soon and that we will meet your expectations again. Best regards, Teresa ZalduaGuest ExperienceVincci Consulado de Bilbao

Dear Mi jeong,First of all, thank you for your very positive review of your stay at the Vincci Consulado de Bilbao. We are pleased to know that you enjoyed our central location and that we met your expectations. We would really like to see you here again, and that you can enjoy your stay with us once more. Best regards, Teresa Zaldua Guest Experience Vincci Consulado de Bilbao

Dear Alan,Thank you very much for trusting us for your stay in bilbao. We are glad to hear that you enjoyed your stay and that we met your expectations.We hope to do it again.Best regards,Teresa ZalduaGuest ExperienceVincci Consulado de Bilbao

Dear Geradine, Thank you very much for sharing your experience at the Vincci Consulado de Bilbao with all of us.We would also like to thank you for your special mention of our location. It is a real pleasure to know that it has been useful for your stay. We look forward to seeing you again, Geradine. Sincerely, Teresa ZalduaGuest ExperienceVincci Consulado de Bilbao

Dear Barbara, On behalf of the Vincci Consulado de Bilbao team, thank you for your wonderful review! Our team works very hard to create great experiences for our guests and we are happy to know that we have met your expectations.Guests like you make it worthwhile. We look forward to serving you again.Best regards, Teresa ZalduaGuest ExperienceVincci Consulado de Bilbao

Dear James,Thank you very much for your excellent review. We are delighted to hear that you had a great experience at the Vincci Consulado de Bilbao and we hope to see you again soon.Best regards,Teresa ZalduaGuest ExperienceVincci Consulado de Bilbao

Dear David, First of all, I wanted to thank you for your excellent review. There is no greater satisfaction than knowing that you had a "10" experience and that you will come back to Vincci again. We hope to see you again on your next stay in Bilbao. Best regards,Teresa ZalduaGuest ExperienceVincci Consulado de Bilbao

Dear Ms. Marcilie, Thank you very much for taking some of your valuable time to share your excellent experience at the Vincci Consulado de Bilbao. We are very pleased that you enjoyed our central location and our comfortable beds. We would be delighted to welcome you once again. Best regards, Teresa ZalduaGuest ExperienceVincci Consulado de Bilbao

Dear Ms. Mitchel, I would like to thank you for this excellent review. We are pleased to know that you had a wonderful experience at the Vincci Consulado de Bilbao and that you found our central location useful for your stay in Bilbao. We look forward to seeing you again.Best regards, Teresa ZalduaGuest ExperienceVincci Consulado de Bilbao

Dear guest, Thank you very much for taking the time to share your experience with us. We are glad that you were able to enjoy our wonderful location near the Guggenheim Museum. Also, I would like to apologize if we did not meet your expectations. From your feedback, it seems that you did not receive a warm service. We are sorry for any inconvenience we may have caused you. We will continue to strive every day to improve in this area.We hope to welcoming you again and hope that you will give us the opportunity to meet your expectations.Best regards,Teresa ZalduaGuest ExperienceVincci Consulado de Bilbao

Dear Alberto, Thank you very much for sharing your experience of your stay at the Vincci Consulado de Bilbao. We are glad that you had a pleasant stay and that we met your expectations. We hope to see you soon.Sincerely, Teresa ZalduaGuest ExperienceVincci Consulado de Bilbao

Querida Adriana.Agradecerte que comparta su experiencia con todos nosotros.Nos alegra que haya tenido una experiencia de 10 y esperamos poder darle la bienvenida otra vez. Un cordial saludo, Teresa ZalduaGuest ExperienceVincci Consulado de Bilbao

Dear guest,First of all, thank you very much for taking the time to write this wonderful review. We are very happy to read that you enjoyed our strategic location, were able to rest in our comfortable beds and saw the professionalism of our team who work very hard to exceed expectations. Thank you very much once again and we hope to see you again soon. Regards,

Dear Neil, We couldn't be happier to read these wonderful review about your stay at the hotel Vincci Consulado de Bilbao. We are delighted that you enjoyed our varied breakfast and that you were able to appreciate our terrace and its views. We also thank you for your kind comment to the staff and we will certainly pass this motivating message on to them. Regarding the breakfast inconvenience, we are really sorry if you had to wait a few minutes. Our team works in a very professional way and looks for the best solution at the moment. We hope to see you again soon and that you can enjoy Bilbao with us once more. Best regards,

Dear Pauline, Thank you for taking the time to write your review of your stay at the Vincci Consulado de Bilbao. We are very pleased to read that you highlighted the cleanliness and safety of our hotel. We are grateful for this mention, as our team works hard every day to exceed expectations and we will certainly send them this motivating comment.We look forward to seeing you again.Best regards,

Dear guest,We would like to thank you for your review of your last stay at the Hotel Vincci Consulado de Bilbao. We are pleased that it was very positive.We hope to see you again. Regards,

Dear Leia, Thank you very much for sharing your review with other users. We are glad you had a positive stay with us and that you enjoyed our wonderful restaurant and terrace. We are also pleased to read that you found our strategic location useful for your stay. We are sorry to hear about your inconvenience with the parking. We always advise in advance that you need to book, as places are limited as we have previously indicated. Even so, as a second option we always have more alternatives. I send you my best regards and we hope to see you again soon.

Dear Jose,First of all, thank you for sharing your experience with all of us. We are pleased to know that we have met your expectations and that you have enjoyed our wonderful location. We look forward to welcoming you back. Kind regards,Teresa ZalduaGuest ExperienceVincci Consulado de Bilbao

Dear Sandra,Thank you very much for choosing Vincci Consulado de Bilbao on occasion of your trip to beautiful Bilbao de Bilbao and sharing your opinion with us afterwards.We are delighted to learn that the atmosphere of our hotel fulfilled your expectations, and that our staff took care of you during your stay. It is always our goal to make our guests feel at ease among us, so we are very thankful to receive your feedback.We hope to have the opportunity Sandra to welcome you back in the not too distant future.Kindest regards,Helena ÁlvarezFront Office ManagerVincci Consulado de Bilbao

Dear Esther,Thank you very much for choosing Vincci Consulado de Bilbao on occasion of your trip to beautiful Bilbao .I would like to offer my sincerest gratitude for taking your precious time and leaving such a positive feedback to us. It gives us an absolute pleasure to see that you enjoyed your stay with us.It is magnificent to read your positive feedback regarding our facilities, the location of our hotel and the service provided by our staff. Be sure I will share this lovely feedback with the team as your positive words provide great motivation for them. Please do come and stay with us again soon when I am sure we will once again meet your expectations.With renewed thanks,Best regards,Helena ÁlvarezFront Office ManagerVincci Consulado de Bilbao

Dear Edven,First of all, we would like to thank you very much for choosing the Vincci Consulado de Bilbao on occasion to your trip to Bilbao and for the inverted time to share with us your valuations afterwards.We are truly delighted to see that you enjoyed the time with us. We do hope Edven to have the opportunity to welcome you back to our hotel soon.Best regards,Helena ÁlvarezFront Office ManagerVincci Consulado de Bilbao

Dear Mei,Thank you very much for your recent stay at the Vincci Consulado de Bilbao, and for taking some of your valuable time to share your experience with us.We are truly delighted to learn that you enjoyed the time with us. It is magnificent to read your positive feedback regarding the location of our hotel, the superb views from the room, the cleanliness, the service provided by our staff & the quality of our food.It is always our purpose to make our guests take great memories back home, and your comments motivate us to keep working in the same direction to continuously improve our product and services.We do hope Mei, to have the opportunity to welcome you back to our hotel soon.Best regards,Helena ÁlvarezFront Office ManagerVincci Consulado de Bilbao

Estimada Laura, agradecemos mucho que nos hayan elegido para alojarse en nuestra ciudad en una fecha tan especial como el día de Reyes. Nos alegra que hayan estado a gusto con nuestros servicios y que nos lo haga saber con tan buena valoración. Esperamos volverla muy pronto!! Reciba un cordial saludo. Recepción

Dear Gloria, On behalf of the whole team we would like to thank you for trust us even for a short stay and for taking a bit of your time to share your experience with us. We hope next time it is a longer stay so you can make sure knowing every little corner of our beautiful city and give us the pleasure of welcoming you again. Yours sincerely, Front Desk

Dear SilviaThank you so much for have chosen us and for taking a bit of your time to share your experience with us. We hope you have enjoyed your stay and would like to thank you for your excellent valuation.We do hope Wilhelm, to have the chance to welcome you back to our hotel very soon.Front Desk

Dear Angiberta, Thank you so much for the time you have taken to give us such a great rating. We hope to seeing you again very soon. Best regardsFront desk

Dear Cecilia, we would like to thank you for taking a bit of your time to give us such a great feedback about your stay. Certainly our priceless views and our excellent location are our open secret but we hope that this experience has been more than that!! Best regardsVincci Consulado de Bilbao

Dear Juan,Thank you very much for your recent stay at the Vincci Consulado de Bilbao, and for taking some of your valuable time to share your experience with us.We are truly delighted to see that you enjoyed the time with us. It is magnificent to read your positive feedback regarding the location of our hotel.We hope Juan to have the opportunity to welcome you back to our hotel soon.Yours sincerely,Helena ÁlvarezFront Office ManagerVincci Consulado de Bilbao

Dear Yi,Thank you very much for choosing Vincci Consulado de Bilbao on occasion of your visit to Bilbao and for sharing your opinion with us afterwards through Expedia.com.It is a pleasure to learn that you enjoyed yous stay with us and that both our facilities and service were of your liking.We will be delighted Yi to be able to welcome you again soon.Best regards,Helena AlvarezFront Office ManagerVincci Consulado de Bilbao

Dear Karen,Thank you very much for choosing Vincci Consulado de Bilbao on occasion of your trip to beautiful Bilbao and sharing your opinion with us afterwards.We truly regret that we could not live up to your expectations and we are sad to learn that your guestroom did not meet your expectations. We work hard to deliver an exceptional experience, and it’s apparent in this case, we fell short. Your review has already been forwarded to our relevant managers in order that corrective actions can be taken.Karen, if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Yours sincerely, Helena ÁlvarezFront Office ManagerVincci Consulado de Bilbao

Dear Dennis, Thank you very much for your recent stay at the Vincci Consulado de Bilbao, and for taking some of your valuable time to share your experience with us.We are truly delighted to see that you enjoyed the time with us. It is magnificent to read your positive feedback.We do hope Dennis to have the opportunity to welcome you back to our hotel soon.Best regards,Helena ÁlvarezFront Office ManagerVincci Consulado de Bilbao

Dear Abhiram,First of all, we would like to thank you very much for staying at the Vincci Consulado de Bilbao and writing a review afterwards.It is pleasant to receive you excelent valuation. We are delighted you enjoyed your time with us.Abhiram, we do hope to have the opportunity to receive you back again in the not too distant future.Best regards from wonderful Bilbao,Helena AlvarezFront Office ManagerVincci Consulado de Bilbao

Dear Linda,We are very thankful to receive your excellent review on Hotels.com about your recent stay at Vincci Consulado de Bilbao on occasion of your visit to Bilbao.It is such a pleasure to learn that your experience among us was superb from the very first moment. It is always our purpose to make our guests take great memories back home, and your comments motivate us to keep working in the same direction to continuously improve our product and services.We look forward Linda to welcoming you back in the not too distant future at beautiful Bilbao.Kind regards,Helena AlvarezFront Office ManagerVincci Consulado de Bilbao

Dear Anastasiia,On behalf of our entire team, we would like to thank you not only for staying at the Vincci Consulado de Bilbao but also for writing a review afterwards.We are delighted you enjoyed your time with us, and are pleased to receive your excellent valuation.Anastasiia, we do hope to have the opportunity to receive you back again in the not too distant future.Yours sincerely,Helena AlvarezFront Office ManagerVincci Consulado de Bilbao

Dear Orna, Thank you very much for your recent stay at the Vincci Consulado de Bilbao, and for taking some of your valuable time to share your experience with us. We are truly delighted to see that you enjoyed the time with us. It is magnificent to read your positive feedback regarding the location of our hotel, our facilities, the views from the room and the service provided by our staff. Please do come and stay with us again soon when I am sure we will once again meet your expectations. With renewed thanks, Helena Álvarez Front Office Manager Vincci Consulado de Bilbao

Dear Guest, Thank you for taking the time to review your visit. Please accept our sincere apologies for the incident you mentioned. While such instances are not usual, we can assure your feedback will be used for corrective measures. Nonetheless, we are happy to hear that the matter was resolved. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, General Manager Hotel Vincci Consulado de Bilbao 4*

Estimada Samira,En nombre de todo el equipo del Vincci Consulado de Bilbao, permítame darle las gracias no sólo por haber elegido nuestro hotel para su estancia en Bilbao sino también por haber compartido su excelente valoración con nosotros. Muchas gracias nuevamente por su tiempo Samira, esperamos ser su hotel de referencia para su próxima visita a Bilbao. Atentamente, Helena Álvarez Jefe de Recepción Vincci Consulado de Bilbao

Dear Sharron, First of all, we would like to thank you very much for staying at the Vincci Consulado de Bilbao and writing a review afterwards. We are delighted to read that you felt so comfortable with the hotel location and with our closeness to the Guggenheim Museum. Sharron, we have taken note of your excelent feedback and hope to have the opportunity to receive you back again in the not too distant future. Best regards, Helena Alvarez Front Office Manager Vincci Consulado de Bilbao

Dear Alicia, Thank you very much for your recent stay at the Vincci Consulado de Bilbao, and for taking some of your valuable time to share your experience with us. We are truly delighted to see that you enjoyed the time with us. It is magnificent to read your positive feedback regarding the location of our hotel & our facilities. More than happy to read that you were pleased with it. We do hope Alicia to have the opportunity to welcome you back to our hotel soon. Best regards, Helena Álvarez Front Office Manager Vincci Consulado de Bilbao

Dear Stacy, Thank you very much for your recent stay at the Vincci Consulado de Bilbao. We are truly delighted to see that you enjoyed the time with us and that our superb location, our guest rooms & that the provided service fulfilled your expectations. Let me please thank you on behalf of our entire team for your excellent valuations. Please do come and stay with us again soon when I am sure we will once again meet your expectations. With renewed thanks, Helena Alvarez Front Office Manager Vincci Consulado de Bilbao

Dear Patrick, First of all, let me please thank you on behalf of our entire team for choosing us for your recent stay in Bilbao and for sharing your experience afterwards. We are delighted to learn that you enjoyed our superb location and that our rooms were of your liking. Nevertheless, we would like to offer you our most sincere apologizes for the received service on cheking in. We regret any inconvenience caused. For sure, I have already shared your comments with the Front Office Team, and I am sure they will enable us to move on. The service provided by our Team is however one of our highlights. We will be pleased to be able to welcome you back in the near future. Best regards, Helena Alvarez Front Office Manager Vincci Consulado de Bilbao