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Reviews of Zenitude Hôtel - Résidences La City

3 out of 5
Zenitude Hôtel - Résidences La City
11 avenue Louise Michel, Besancon, Doubs

Reviews

8.0

Very good

Rating 10 - Excellent. 80 out of 321 reviews" "
Rating 8 - Good. 164 out of 321 reviews" "
Rating 6 - Okay. 53 out of 321 reviews" "
Rating 4 - Poor. 17 out of 321 reviews" "
Rating 2 - Terrible. 7 out of 321 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Fulton

Travelled with group
Liked: Cleanliness, room comfort
Nice hotel
Great hotel and friendly service. Breakfast was good and only a short walk to the main part of town.
Stayed 1 night in Sep 2023

10/10 Excellent

Colin J

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2022

4/10 Poor

Julian

Stayed 5 nights in Jun 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Staff was friendly. Hotel is easy to find. Comfortable stay.
Stayed 1 night in Dec 2021
Response from The reception desk on 27 Dec 2021
Dear Guest, All the Zénitude la City team was delighted to welcome you and thank you for taking the time to share your experience with us. The satisfaction of our customers is at the heart of our concerns, so we are delighted to read your positive review. We hope to have the pleasure to welcome you again soon in our establishment, Best regards, The reception

8/10 Good

Maxim

Business traveller
Liked: Cleanliness, room comfort
Two week stay
The rooms are quite big and pretty clean, but the interiour is not very cosy.
Stayed 7 nights in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness
Clean room
Quiet and clean room with nice kitchenette available.
Stayed 4 nights in Dec 2020

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the stay was very good. The rooms were clean and large and for the price , very very good value. The reception staff were very helpful and the buffet breakfast was also good value. One minor issue was that you need to get a badge to access the car park, which is only available at check in - I found it a bit difficult to park nearby before checking in and then have to move the car later.
Stayed 1 night in Dec 2019
Response from Zenitude La city - Besançon on 3 Jan 2020
Dear Sir, Thank you for taking the time to share your opinion on our establishment, We are delighted to learn that you enjoyed our welcome, our breakfast and your room. We hope to receive you soon in Zenitude La City, Regards, The reception desk

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Martine on 8 Sept 2019
Cher Client, Nous vous remercions d'avoir pris le temps de nous faire part de vos impressions sur votre séjour. Votre avis nous intéresse. Nous espérons avoir le plaisir de vous accueillir de nouveau prochainement. Bien cordialement

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value in heart of Besançon!
Stayed here for an overnight stop. Arrived after reception had shut but access was easy via the instructions sent in advance. Room / apartment was spacious, clean and comfy. Location was exceptional and the reception were very helpful the following morning. Would stay again
Stayed 1 night in Mar 2019
Response from Reception desk on 13 Apr 2019
Dear guest, We wish to thank you for taking the time to give us your valuable feedback, as well as for your interest in our Zenitude Hotel-Residences. Your satisfaction is our priority. We thank you for your feedback, which contribute to the improvement of our services. Yours sincerely,

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Perfect
Perfect location. Staff at Reception were extremely helpful. We were 2 couples booking 2 rooms. Thoroughly enjoyed our Stay.
Stayed 1 night in Oct 2018
Response from La réception on 3 Nov 2018
Dear guest, We wish to thank you for taking the time to give us your valuable feedback, as well as for your interest in our Zenitude Hotel-Residences. Your satisfaction is our priority. We thank you for your feedback, which contribute to the improvement of our services. Yours sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Basic accommodation but clean and everything you need for a stopover. Short walk along the river to the town and some lovely restaurants.
Stayed 1 night in Jun 2018
Response from La réception on 4 Aug 2018
Dear guest, We wish to thank you for taking the time to give us your valuable feedback, as well as for your interest in our Zenitude Hotel-Residences. Your satisfaction is our priority; we have taken good note of your comments. We thank you for your feedback, which contribute to the improvement of our services. Yours sincerely, Martine Raddal Director Zenitude Hotel-Residences

6/10 Okay

Graham, uk

Liked: Cleanliness
Average but cheap
What a lovely city. The hotel is quite basic. Kitchen has a couple of hobs and a microwave so basic cooking can be done. When we arrived the TV and the air conditioning were broken. We did get a new TV but the heat in the night was overpowering. If you want a quick one night stop then I would say its ok but I wouldn't do more than one night.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Family Stay
Hotel was good not too noisy and the price decent for the family of 4. Only issue was the heat wave that had repercussion on the room temperature (without air conditioning), but finally the night was not bad even with the windows opened. The extra bed was done with the sofa so not the best comfort but the kids did not seem to suffer.

6/10 Okay

Antti, UK

Disliked: Property conditions & facilities, room comfort
Nice and cozy self catering
Self catering so dont expect too much luxury. Bed linen and towels changed only once a week. We stayed 6 nights and by the end you could have done with fresh towels and linen. Apart from that it was a cozy stay. Staff was very helpful and friendly. Good location to town centre and the new tram. Nice walks around the citadel

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
I would not recommend this hotel. The ventilation is poor, it seems like the same stale cooking odors are being transferred to all the rooms. There are no screens and the misquitos attached us at night. The tile floors were dirty, items were missing from the kitchen. The bed is old and sagging towards the middle. The hotel is in a nice location, however the supermarket is a long distance away. The staff were nice.

8/10 Good

natalie369

Liked: Cleanliness, staff & service
good hotel
Not the nicest of hotels but perfectly functional and well-located to see the city. The cooking facilities were good, and very useful for saving money on eating out. Service and cleanliness both excellent.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap, convenient and well located. Friendly staff.

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
good
there was no wireless in the room, which is a big disappointment to me, but in general is good.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
value for money in a very pleasant town/city
easy to find from the north - convenient car park under the hotel, which considering it was 35 degrees, was most useful. 2 adults and 2 large teenagers fond plenty of room to spread out.

4/10 Poor

jeremy, boudry, suisse

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was quite disapointed with the hotel when we go there at around 8PM we found out that we should have reserveed the underground parking and got a beeper so we had a fun time reversing to back out of it since we couldnt get in. Moreover the biggest down side for us is we reserved a room for 2 adults and 2 children, and we got a room with 2 individual bed in the master and the coach turned into a bed. VERY DISAPOINTING:

6/10 Okay

Anno, Brussels

Liked: Cleanliness, staff & service
Adagio in Besancon
An average Adagio - friendly service, free internet and not far from the centre, ca 10 min by foot. On negative side, rooms rather outdated, also extensive works in the city center that may hamper access.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, room comfort
We lovéd thé city, thé hôtel was à bit out of thé Way to city centre, And access was difficult due to road works.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Don't bother. There are much better budget options.
OK, it's cheap, but that's pretty much all this place has going for it. The room I stayed in, a "Superior Studio", was far from superior. You get a double bed, a small flat-screen telly, wired internet access with the socket positioned next to the bed but the only free power socket on the other side of the room (so that you end up with cables trailing everywhere). The tiled floor is incredibly cold underfoot, meaning that you have to wear shoes all the time; the kitchenette is missing useful things like a kettle and washing-up liquid (if you don't wash up anything you use, they'll charge you the 30 EUR cleaning fee), you get one tiny soap and shower gel (any more is charged for at 5 EUR, so bring your own), and you're required to take any rubbish to their bins in the bowels of the hotel, with the prospect of that 30 EUR cleaning fee if you don't. The hotel is situated opposite Besancon's main fire station, with all that implies. If the location is important to you, stump up an extra 20 EUR a night for the Ibis a hundred yards away; if it's the price, there's an Etap opposite the main railway station which is roughly the same price and is much higher quality!

6/10 Okay

Hilary, Bracknell

Liked: Cleanliness
Not for serious self caterers
We stayed in the Citea Besancon for 7 days. It is ideally situated near the town centre, only about 7 minutes walk from the old town but far enough out for a quick exit if you intend to tour around. We were given fresh towels every day and the room was kept clean and tidy. If you are intending to arrive by car I would recommend using the underground car park under the hotel. It is worth the expense as the nearest car park otherwise is about 4 minutes walk from the hotel. The one thing against this hotel is if you intend to go there to self-cater. There is no work surface, and the cooker is directly next to the sink and draining board which makes it incredibly difficult. It is fine if you need the facilities for boiling water for drinks etc but difficult for much else.

8/10 Good

Murielle

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Environnement trop bruyant : circulation et passants au pied de l’hôtel (zone fumeur)
Stayed 2 nights in May 2024

10/10 Excellent

pascal

Liked: Cleanliness, amenities, property conditions & facilities
Il y a une grande chambre avec un coin cuisine et une petite chenette alors je sais pas des appart city les gens de la réception sont très sympa tout était parfait
Stayed 1 night in Mar 2024

10/10 Excellent

Emilie

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Eric

Liked: Cleanliness, room comfort
Pratique et propre
Proximite du centre ville a pied. Possibilité de laisser la voiture au garage de l hotel pendant notre visite de la ville. Personnel sympathique et a l ecoute
Stayed 1 night in Dec 2023

10/10 Excellent

Hervé

Business traveller
Liked: Cleanliness, room comfort
Très bien
Stayed 1 night in Nov 2023

10/10 Excellent

christine

Travelled with family
Liked: Cleanliness, room comfort
Central dans Besançon
1 nuit parfaite en centre-ville avec garage .appartement 1 chambre séparés pour les parents et 1 canapé-lit et 1 litd une place. Petite kitchenette avec micro-ondes et plaque chauffantes.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Disliked: Room comfort
Problème de chauffage Lit et oreiller peu confortable Télécommande de la télévision qui ne fonctionnait pas
Stayed 1 night in Nov 2023
Response from Réception on 10 Nov 2023
Bonjour, Merci d'avoir choisi notre résidence pour votre séjour à Besançon et d'avoir pris le temps de nous faire partager votre expérience, Nous sommes désolés que votre séjour parmi nous ne vous ait pas donné entière satisfaction.Nous avons bien pris en compte vos remarques, et notre service technique est intervenu dans la chambre afin de vérifier le bon fonctionnement des installations. Lors de vos prochains séjours, n'hésitez pas à solliciter la réception pour toutes demandes, nous nous ferons un plaisir de rendre votre séjour plus agréable.Au plaisir de vous accueillir de nouveau prochainement, Bien cordialement ,La réception

8/10 Good

Rodolphe

Stayed 1 night in Oct 2023

10/10 Excellent

Jan

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Johan

Liked: Cleanliness
Disliked: Room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

ANNE

Stayed 1 night in Sep 2023

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
--
Stayed 1 night in Sep 2023

10/10 Excellent

Christian

Stayed 2 nights in Aug 2023

8/10 Good

Malvina

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Bo

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
idéalement situé
Idéalement situé pour 2 jours à Besançon : hors centre et proche en même temps
Stayed 2 nights in Jul 2023

10/10 Excellent

Patrick

Stayed 2 nights in Jul 2023

10/10 Excellent

Christine

Stayed 1 night in Jun 2023

8/10 Good

christian

Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Jun 2023

10/10 Excellent

Georges

Stayed 1 night in Jun 2023

4/10 Poor

Christoph

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

VERONIQUE

Travelled with family, Travelled with pets
Literie. Eau chaude réellement chaude dans la douche. Serviettes de bain confortables
Stayed 2 nights in May 2023

10/10 Excellent

melodie

Stayed 1 night in Feb 2023