Public bath

Reviews of Morinoyu Resort

3.5 out of 5
Morinoyu Resort
1413-13 Tsurumi Azateruyu, Beppu, Oita

Reviews

9.0

Wonderful

Rating 10 - Excellent. 179 out of 296 reviews" "
Rating 8 - Good. 80 out of 296 reviews" "
Rating 6 - Okay. 23 out of 296 reviews" "
Rating 4 - Poor. 9 out of 296 reviews" "
Rating 2 - Terrible. 5 out of 296 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think a lot of the Onsen properties are on the hillside above the city proper which is down the hill quite a ways. You need to drive to get to downtown area which is rather bustling. It was nice to be in a quiet area. Just a short drive is everything you need including lots of good eateries they're quite reasonable.
Stayed 1 night in May 2024
Response from morinoyu on 5 May 2024
Thank you for choosing our hotel.Our hotel is located far from the center of the city, which may cause some inconvenience, but we are glad to hear that you were able to take advantage of this environment to spend a relaxing time with us.If you ever come to Beppu again, please do not hesitate to use our hotel.Thank you.

10/10 Excellent

Ming Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Mi Seong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가족들에게 최고의 숙소~!
2박 묵는동안 가족들 모두 편안하게 잘 지냈습니다. 일본어를 전혀 못해서 걱정했는데 리셉션에서 영어로 응대해주셔서 큰 어려움 없이 체크인 할 수 있었습니다.또한 따뜻한 온천탕에서 여행으로 쌓인 피로를 풀 수 있었습니다. 이용객이 많지 않아 저희 가족이 전세 낸 듯 사용할 수 있어 좋았습니다! 저희가족은 노천탕을 기대하고 갔는데 11월~4월까지는 노천탕 운영을 하지 않는다고 하여 이용은 못했습니다. 다음에 노천탕 이용위해서 또 바문 할 의향이 있습니다. 리조트 옆에 편의점이 있고 차로 5분거리에 큰 마트도 있어서 장보기에 편리했습니다. 또한 차로 30분정도 거리에 아프리칸 사파리와 벳푸 시내에 갈 수 있어 접근성이 좋았습니다.
Stayed 2 nights in Jan 2024
Response from 杜の湯リゾート on 4 Feb 2024
Thank you very much for staying at Morinoyu Resort.We are very glad to hear your feedback.All of us looking forward to welcoming you again(

8/10 Good

Jinkyung

Stayed 2 nights in Dec 2023

10/10 Excellent

khunhae

Stayed 2 nights in Dec 2023

10/10 Excellent

Kimie, Highland

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hot springs
Stayed 1 night in Dec 2023
Response from 杜の湯リゾート on 4 Feb 2024
Thank you very much for staying at Morinoyu Resort.We are glad to hear that you had a pleasant stay at our facilities and hot springs.Thank you for your feedback.We all look forward to welcoming you again!

10/10 Excellent

Wai Nam

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great service, friendly and helpful staff. Would be back next time!
Stayed 2 nights in Dec 2023
Response from 杜の湯リゾート on 4 Feb 2024
Thank you very much for staying at Morinoyu Resort.We are glad to read your comments about our staff.We are all looking forward to welcoming you again!

10/10 Excellent

SUJIN

Stayed 1 night in Nov 2023

10/10 Excellent

Carllin

Stayed 1 night in Nov 2023

10/10 Excellent

Tat

Stayed 1 night in Nov 2023

10/10 Excellent

SHOGO

Stayed 1 night in Oct 2023

10/10 Excellent

Hee sup

Stayed 1 night in Oct 2023

10/10 Excellent

Mei Imm Eileen

Stayed 1 night in Sep 2023

10/10 Excellent

SANGYONG

Stayed 2 nights in Sep 2023

10/10 Excellent

Shahram

Stayed 1 night in Apr 2023

10/10 Excellent

Shahram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a gem away from jewelry center, but very delightful and pleasant to stay
Stayed 1 night in Apr 2023
Response from 杜の湯リゾート on 27 May 2023
Thank you so much for staying morinoyu-resort.We are looking forward to welcoming you again.

6/10 Okay

seungmin

Stayed 1 night in Apr 2023

10/10 Excellent

Coral, Honolulu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it.
Stayed 1 night in Apr 2023

10/10 Excellent

lam

Stayed 2 nights in Apr 2023

10/10 Excellent

Michelle

Stayed 2 nights in Apr 2023

8/10 Good

KAZUO

Stayed 1 night in Jun 2022

10/10 Excellent

keiko

Stayed 2 nights in May 2022

2/10 Terrible

Luke

Stayed 1 night in Apr 2022

10/10 Excellent

KAGA

Stayed 1 night in Apr 2022

10/10 Excellent

Takahiro

Stayed 1 night in Apr 2022

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Resort in Aso
I really enjoyed the multiple onsens that the hotel has. All of them are nice, but especially the park and outdoor one. The buffet was also tasty. The staff didn’t speak any English, so having some Japanese skill would help. Instructions are available in English.
Stayed 1 night in Dec 2021
Response from Morinoyu Resort on 11 Jan 2022
Thank you for using Morinoyu Resort. We are pleased that our garden open-air bath has been highly evaluated by many customers. looking forward to seeing you coming again.

10/10 Excellent

Momoko

Stayed 2 nights in Dec 2021
Response from 杜の湯リゾート on 10 Jan 2022
この度ご宿泊ありがとうございます。 またのご来館お待ちしております。

10/10 Excellent

Marie

Stayed 3 nights in Dec 2021
Response from 杜の湯リゾート on 10 Jan 2022
この度ご宿泊ありがとうございます。 またのご来館お待ちしております。

10/10 Excellent

Hidemi

Stayed 1 night in Nov 2021
Response from 杜の湯リゾート on 19 Dec 2021
この度ご宿泊ありがとうございます。 またのご来館お待ちしております。

10/10 Excellent

Verified traveller

きれいです
新しいホテルだったので、すべてクリーンでした。 水着を持参しておらず、屋外の温泉施設を楽しむことができなかったのが後悔。。。 地獄めぐりまでは徒歩圏内ですが、坂があるので少しきついかもしれません。もう少しレストランなど飲食店が近くにあったらよかったかなとは思います。 別府駅からはバスが便利です。
Stayed 1 night in Sep 2021
Response from 杜の湯リゾート on 12 Oct 2021
この度は杜の湯リゾートにお越し下さり誠にありがとうございます。 ご感想ありがとうございます。 庭園露天風呂「空の湯」では水着レンタルもご用意致しております。ご案内が行き届いてなく申し訳ございません。お立ち寄りでも受付をいたしておりますのでまた機会がございましたら、ご来館下さいませ。 今後ともお客様によりお寛ぎいただけるよう取り組んで参ります。 またのご来館をお待ちしております。

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a relatively new hotel with spacious rooms and a beautiful garden with outdoor onsen. It can be enjoyed wearing a bathing suit which makes it special for families or couples. The restaurant is also spacious and offers abundant local products. Beppu's most famous hot springs are within a 15-minute walk distance. There are also bus stations right in front of the hotel and a shuttle-bus service included with the reservation. Overall this is a nice and clean hotel with a very kind staff. Totally recommended!! :)
Stayed 4 nights in Apr 2021
Response from katori on 11 May 2021
thank you very much to stay here. we look forward to seeing you again. thank you.

8/10 Good

mizue

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
庭園風呂がもっと広ければいいのですが。
お部屋が清潔で、山の景色が素敵でした。食事の選択肢が少ないのがちょっと残念でした。朝食はコロナ対策で部屋に朝食ボックスを配って頂いたのはとっても良かったです。庭園風呂がもう少し広いといいのですが、小さなお風呂には先に入っている人がいて、泡のお風呂に入りたかったのですが、中年の男性がずーと入っていて、もう一つはカップルがずーっと入っていて😓広いとお風呂は石があってちょっと子供には危なくて、楽しみに水着を持っていったのですが、残念でした。
Stayed 1 night in May 2021
Response from カトリ on 15 May 2021
この度は杜の湯リゾートにご宿泊頂きまして誠に有難うございました。 ご満足いただけましたようで、大変嬉しく思います。 まだまだ未熟な点もございますが、 今後もお客様に愛されるホテルとなれるよう、日々努力を重ねて参ります。 是非、またお会いできることを心よりお待ち申しげます。 お忙しい中、ご投稿いただきありがとうございました。

10/10 Excellent

YUSUKE

Stayed 1 night in Mar 2021
Response from カトリ on 11 May 2021
ご宿泊ありがとうございます。 またのご来館心よりお待ちしております。

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
「リゾート」と言えるかな?
まず、ホテルのレストランは前日までに要予約。それに気づいていないお客さんはどうしようもない。朝食はレストランではなく、サンドウィッチ1個が部屋に届けられる仕組み。一回予約すると、キャンセルは困難。 結局この旅行で食べたものは全部近くのコンビニで買うことになった。 自販機一台で、ビールの種類が限られている。駐車場にあるコンビニはお酒を取り扱わない。 旅行で食事やお酒を楽しみたい方は、他のホテルを探した方がいいと思う。
Stayed 1 night in Mar 2021
Response from 杜の湯リゾート on 28 Mar 2021
ご宿泊ありがとうございます。 ご夕食に関しまして、当館では事前予約制でございます。今後は予約時に確認のメールを送らせていただくなどの対応を考えております。朝食につきましては、新型ウイルスの感染対策を考慮し、サンドウィッチを含む洋食のブランチボックスをお部屋までお届けしております。お部屋でゆっくりと食べることができて良いとのお声も多数いただいておりますが、より多くのお客様にご満足いただけるよう、日々調理スタッフと共に内容の試行錯誤をしていきます。お客様のご意見を真摯に受け止め、これからもスタッフ一同努力して参ります。お客様のまたのお越しを心よりお待ちしております。

10/10 Excellent

SATOE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
他に宿泊者がおらず、貸切状態で静かに過ごせました
Stayed 1 night in Feb 2021
Response from カトリ on 5 Mar 2021
ご宿泊ありがとうございます。 またのご来館お待ちしております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort met all of me and my wife’s expectations. The hot springs were perfect temperature for my pregnant wife and 2 year old son. The breakfast was very extravagant and was brought to our rooms like breakfast in bed. Highly recommend!
Stayed 1 night in Nov 2020
Response from katori on 6 Jan 2021
thank you very much to stay here. due to the corona virus, we didnot do more satisfation for the guest. we hope we will improve our service in future after corona. we look forward to seeing you again. thank you.

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service was very helpful
Stayed 1 night in Jul 2020
Response from Front Desk on 1 Aug 2020
Dear customer. First, we would like to thank you for choosing to stay at Morinoyu Resort. We are very happy to hear that you were satisfied with your stay. We will continue to strive to provide each of our guests with the most pleasant stay possible. We look forward to seeing you again some day. Sincerely

6/10 Okay

Wai Mun Catherine

Liked: Cleanliness, room comfort
Hotel guest need to pay yen 500 for the entrance fee of public hot spring that is only I think is no good.
Stayed 1 night in Feb 2020
Response from morinoyu resort on 16 Feb 2020
thank you very much to stay here. we thought that 500 yen that you paid was not the entrance fee of public bath. it was the beppu city onsen tax. which was compulsory need to pay for all guests.

10/10 Excellent

YUN SHING

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location. Nice to stay.
Stayed 2 nights in Jan 2020
Response from Front Desk on 16 Feb 2020
Dear Yun. First, we would like to thank you for taking the time to leave us your valuable comments. We are very happy to hear that you were pleased with the location of our hotel. We will continue to do everything we can to ensure that all of our guests enjoy a comfortable stay with us, and we hope that you would choose us again in the future. From all of our staff, we hope to see you again. Sincerely,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic onsen facilities - really enjoyed relaxing in the outdoor pools. Breakfast also good.
Stayed 2 nights in Nov 2019
Response from Front Desk on 9 Jan 2020
I appreciate your visiting and comment. It has been happiness that your staying. We looking forward to your next visiting. Thank you very much. :)

10/10 Excellent

Genius

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall whole excellent. However, you need a transport.
Stayed 1 night in Dec 2019
Response from 杜の湯リゾート on 5 Jan 2020
この度はご宿泊頂き誠にありがとうございました。

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Resort is excellent but location let's itself down with a fair way from Beppu town and there are no local eateries in the evening The free shuttle is very limited with no drop offs in the afternoons (even though they have to return to Beppu Station for pick ups.) There was a bus stop out front but staff didn't seem to have details eg where it goes to or how often. The buffet breakfast is great with a variety of local fare as well as catering for the western diet.
Stayed 2 nights in Nov 2019
Response from morinoyu katori on 24 Nov 2019
thank you for you to stay here. we are very sorry that we do not give some information about city bus. thank you very much to give us many advices . we will try to increase the time of suttle bus in future. we do the best in future so if you come to visit in beppu, please visit us again. we are looking forward to seeing you again.

8/10 Good

Yu Sin Lida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room comfortable. Good hot spring. Staff are pleasant and helpful. Nice breakfast.
Stayed 1 night in Nov 2019
Response from katori on 10 Nov 2019
thank you to stay here. see you again.

10/10 Excellent

Harald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Lee on 24 Nov 2019
Dear Mr/Ms Harald I appreciate for your stay. It has been our pleasure we could serve for you. We looking forward to your next visit. Thank you very much.

8/10 Good

TammyLim, Kuala Lumpur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ample car park and wide spread of breakfast
Stayed 1 night in Oct 2019
Response from katori on 10 Nov 2019
thank you to stay here. please visit us again.

10/10 Excellent

Hon Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Lee on 24 Nov 2019
Dear Mr/Ms Hon Man. I appreciate for your stay. It has been our pleasure we could serve for you. We looking forward to your next visit. Thank you very much.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Lee on 24 Nov 2019
Dear Guest. I appreciate for your stay. It has been our pleasure we could serve for you. We looking forward to your next visit. Thank you very much.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot springs were amazing Great staff, very helpful A little out of the way but great value for money Very clean and well maintained
Stayed 1 night in Oct 2019
Response from katori on 10 Nov 2019
thank you very much to stay here. see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Lee on 24 Nov 2019
Dear Guest. I appreciate for your stay. It has been our pleasure we could serve for you. We looking forward to your next visit. Thank you very much.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here however there are no close places to eat meals as the restaurant only do breakfast. Breakfast was ok. Very japanese style. There is a coin laundry which is fantastic. Staff spoke very little english which can be confusing. Free shuttle bus into town was also handy. The onsen was amazing, which was the point of staying there. We would definitely stay again and be more organised with food. .
Stayed 2 nights in Oct 2019
Response from katori on 10 Nov 2019
thank you very much to stay here. we improve an english in future. see you again.