Dear Antonius san,Thank you very much for choosing ANA InterContinental Beppu Resort & Spa. It is our pleasure to hear that you fully enjoyed the design of the Resort and the views of Beppu surrounded by the mountains and the sea. As our prime aim is to provide our guests with a relaxing environment and wonderful stay, we continue to improve and provide a high level of service and care for all guests. We sincerely hope to welcome you back in the nearest future. Best regards,ANA InterContinental Beppu Resort & Spa

Dear Dang san,Thank you very much for choosing ANA InterContinental Beppu Resort & Spa.We were delighted to hear that our hotel fully met your expectations. Since guests' satisfaction is always the top priority to us, we will continuously make our best efforts to provide the most pleasant staying experience to our valued guests. We hope that we will have another chance to welcome you back in the near future.Best regards,ANA InterContinental Beppu Resort & Spa

Dear Hung Tak san,Thank you very much for choosing ANA InterContinental Beppu Resort & Spa and for taking the time to share your positive feedback about your recent stay with us.The entire hotel team is delighted to hear that our staff services met your expectations. It's something our staff takes great pride in, so we value your feedback. We hope to have the privilege in welcoming you back again in the near future. Best regards,ANA InterContinental Beppu Resort & Spa

Thank you very much for your review on your recent stay experience with us.The entire hotel team is delighted to hear that your stay met your expectations. It is always encouraging and more inspiring for us to have direct feedback from our guests to aim even higher for the better service.We look forward to welcoming you again in the near future. Best regards,ANA InterContinental Beppu Resort & Spa

Dear Sung san, Thank you so much for choosing ANA InterContinental Beppu Resort & Spa and taking the time to share your experience with us. We are delighted to know that we met your expectations. It is always encouraging and more inspiring for us to have feedback from our guests to strive for much better service to our guests. We look forward to have the opportunity of serving you again in the near future.Best regards, ANA InterContinental Beppu Resort & Spa

Dear Mark san,Thank you very much for choosing ANA InterContinental Beppu Resort & Spa and such a high rate you have given to us. We are delighted to hear that you fully enjoyed the stay with us. We also appreciate your compliments on our staff service, that our staff takes great pride in.We hope to have the privilege in welcoming you back again in the near future. Best regards, ANA InterContinental Beppu Resort & Spa

Dear Choey san, Thank you very much for choosing ANA InterContinental Beppu Resort & Spa and such a rewarding review.It is delightful to know that you fully enjoyed the Resort and our service has met your expectations. It is always encouraging and more inspiring for us to have feedback from our guests to aim even higher for delivering memorable stay in Beppu to all of our guests. We hope that we will have another chance to welcome you back in the near future.Best regards, ANA InterContinental Beppu Resort & Spa

Dear Lee Peng, Thank you very much for choosing ANA InterContinental Beppu Resort & Spa and for taking time to share your feedback about your recent stay with us. We were simply delighted to know that our service met your expectations. Your comments have been shared with team and it is always encouraging and more inspiring for us to have direct feedback from our guests to aim even higher for the better service. We sincerely hope that we will have another chance to welcome you back in the near future. Kind regards, Mari Mari Takara Director of Rooms

Dear Anonymous, Thank you very much for choosing ANA InterContinental Beppu Resort & Spa and for taking the time to share your feedback about your recent stay with us. The entire hotel team appreciate very much such high rate. However, if there is anything for our future improvement, please feel free to contact our concierge. We sincerely hope we will get the chance to welcome you back. Please receive our very best regards, Mari Mari Takara Director of Rooms

Dear Ralph-san, Thank you for taking the time to share your feedback with us. Amazed for your comments and happy to read that team members made your stay even better. Well noted your comments in regards to children, and will keep working to make sure our young guest are well taken care of too Looking forward to welcoming you again soon Kind regards Stephane Stephane Massarini General Manager

Dear Anonymous, What a treat to read your comment this morning. Glad to read you had a wonderful stay with us! Hope to see you soon again for some relaxing and discovery time Kind regards, Stephane Massarini General Manager

Dear Anonymous, Thank you for having stayed with us recently and glad to read you had a superb stay with us, thanks to our helpful team members. Looking forward to welcoming you again in the future ! Kind regards Stephane Stephane Massarini General Manager

Maki 様この度は ANAインターコンチネンタル別府リゾート&スパ をご利用いただき、誠にありがとうございました。また、ご滞在にご満足いただけたと拝読し、大変光栄に存じます。これからもお客様に日常の喧騒を離れ、おくつろぎのひと時をお過ごしいただけますよう、スタッフ一同、お客様のお気持ちに寄り添い、心休まる空間づくりに努めてまいります。再び Maki 様 をお迎えできる日を心よりお待ち申し上げております。ANAインターコンチネンタル別府リゾート&スパ

KAZUMI 様この度は ANAインターコンチネンタル別府リゾート&スパ をご利用いただき、誠にありがとうございました。過日のご滞在の際は、おくつろぎのひと時をお過ごしいただけたと拝読し、大変光栄に存じます。これからもお客様にリゾートをご満喫いただけますよう、スタッフ一同、なお一層のサービス向上に取り組んでまいります。再び KAZUMI 様 をお迎えできる日を心よりお待ち申し上げております。 ANAインターコンチネンタル別府リゾート&スパ

Dear Pedro san,Thank you very much for choosing ANA InterContinental Beppu Resort & Spa and for taking the time to share your feedback about your recent stay with us.We are delighted to hear that you liked the Resort and the room. However, honest feedback from our guests is very important for us, if we want to deliver our promises and a great experience to all of our guests. We have shared your feedback about the service with our restaurant team. There is always room for improvement, thank you very much for helping us moving to that direction. We hope we will have another opportunity to welcome your return in the near future. Best regards,ANA InterContinental Beppu Resort & Spa

Dear Yoshiaki san,Thank you very much for choosing to stay at ANA InterContinental Beppu Resort & Spa. It is delightful to know that we managed to meet your expectations. It is always encouraging and more inspiring for us to have feedback from our guests to aim even higher for delivering a great experience to all of our guests. We hope that we will have another chance to welcome you back in the near future. Best regards,ANA InterContinental Beppu Resort & Spa

Dear SAEMI san,Thank you very much for choosing ANA InterContinental Beppu Resort & Spa and such a high rate you have given to us. It is always encouraging and more inspiring for us to have feedback from our guests to aim even higher for delivering a great experience to all of our guests. We sincerely hope to welcome you back again in the nearest future.Best regards,ANA InterContinental Beppu Resort & Spa

ANA 인터컨티넨탈 벳푸 리조트 & 스파를 찾아주시고 바쁘신 와중에 고객님의 소중한 시간을 할애하여 이용 관련 설문조사에 응해 주셔서 대단히 감사드립니다.저희 호텔을 이용하시고 호텔에서의 풍경과 온천 시설, 셔틀 서비스, 스태프 Mr. Choi 의 응대에 대해 칭찬의 말씀을 해주신 점에 대하여 매우 기쁘게 생각합니다.칭찬해 주신 담당 직원을 포함하여 모든 직원들과 고객님의 칭찬 글을 공유하여 앞으로도 더욱 발전되며 서비스 퀄리티 향상에 더욱 노력할 것을 약속드립니다객실에서 온천시설까지의 이동 경로, 호텔 주변의 시설, 버스 정류장까지의 로케이션에 관해서 담당 부서와 공유하였으며, 조식 메뉴에 관한 고견에 대해서도 담당 부서와 이미 공유하였습니다.향후 더 만족스러운 시설 체험, 식사 제공이 가능하도록 개선해 나가겠습니다. 실망감을 드리게 되어 다시 한번 사과드리며, 바쁘신 중에도 저희에게 소중한 의견을 주신 것에 대하여 다시 한번 감사드립니다.다음번 호텔을 방문하셨을 때는 더욱 세심한 서비스로 찾아뵐 수 있도록 노력하겠습니다.고객님의 가정에 건강과 행복이 가득하길 기원합니다.ANA 인터컨티넨탈 벳푸 리조트 & 스파 배상

Thank you very much for choosing ANA InterContinental Beppu Resort & Spa and for having taken the time to share your experience. We are delighted to hear that you fully enjoyed your stay with us.It is always encouraging to have direct feedback from our guests to continuously make our best efforts for delivering comfortable and memorable experience to our valuable guests. We hope to have the privilege in welcoming you back again in the near future.Best regards,ANA InterContinental Beppu Resort & Spa

Rika 様この度は ANAインターコンチネンタル別府リゾート&スパ をご利用いただき、誠にありがとうございます。過日のご滞在をご満喫いただけたと拝読し、うれしい限りでございます。これからもお客様に心ゆくまでリゾートをお楽しみいただけますよう、スタッフ一同、お客様のお気持ちに寄り添い、居心地のよい空間づくりに努めてまいります。Rika 様 のまたのご利用を心よりお待ち申し上げております。ANAインターコンチネンタル別府リゾート&スパ

Dear Jeong sam san,Thank you very much for choosing to stay at ANA InterContinental Beppu Resort & Spa. We are delighted to know that you enjoyed onsen (hot spring) and the view from the Resort.However, as for breakfast, we are sorry to read that we have fallen short of your expectations. Your comment on it is valuable to our team to ensure that we are continuously improving and providing a high level of service and care for all guests. We hope to welcome you back again in the nearest future. Best regards, ANA InterContinental Beppu Resort & Spa

Dear KANG CHIH san,Thank you very much for choosing to stay at ANA InterContinental Beppu Resort & Spa. We would further appreciate your time in sharing your experience. We are very sorry for the inconvenience caused you during your stay. Your honest opinion has been shared with the relevant department for future improvement. We keep aiming higher to make every guest's stay more comfortable.We sincerely hope that we will have another chance to welcome you back in the near future.Best regards,ANA InterContinental Beppu Resort & Spa

Dear KA LING san, Thank you very much for choosing ANA InterContinental Beppu Resort & Spa. It is delightful to know that you fully enjoyed the Resort and we met your expectations. We will continuously make our best efforts to provide the most pleasant staying experience to our valued guests.We hope that we will have another chance to welcome you back in the near future.Best regards,ANA InterContinental Beppu Resort & Spa

Hirotaka 様この度は、ANAインターコンチネンタル別府リゾート&スパ をご利用いただき、誠にありがとうございます。過日のご滞在の際は、温泉や別府の風景をお楽しみいただけたとのこと、また、スタッフの接遇に関するお褒めのお言葉をいただき、うれしい限りでございます。これからもお客様に弊館ならではのご体験を提供することができますよう、魅力あふれるリゾートづくり、さらなるサービス向上に努めてまいります。Hirotaka 様 のお帰りを心よりお待ち申し上げております。ANAインターコンチネンタル別府リゾート&スパ

YUKINA 様この度は、ANAインターコンチネンタル別府リゾート&スパ をご利用いただき、誠にありがとうございます。また、過日のご滞在につきまして、貴重なご意見をお寄せくださいましたこと、重ねて御礼申し上げます。これからもお客様にリゾートをご満喫いただけますよう、この度のご指摘を関連部門に共有し、改善に取り組んでまいります。 YUKINA 様 のまたのご利用を心よりお待ち申し上げております。ANAインターコンチネンタル別府リゾート&スパ

YURI 様この度は、ANAインターコンチネンタル別府リゾート&スパ をご利用いただき、誠にありがとうございます。過日のご滞在にご満足いただけたとのこと、大変光栄に存じます。これからもお客様に日常の喧騒を離れ、おくつろぎのひと時をお過ごしいただけますよう、スタッフ一同、さらなるサービス向上、居心地のよいリゾートづくりに努めてまいります。再び YURI 様 をお迎えできる日を心よりお待ち申し上げております。ANAインターコンチネンタル別府リゾート&スパ

takashi 様この度は、ANAインターコンチネンタル別府リゾート&スパ をご利用いただき、誠にありがとうございます。また、レビューをご投稿いただきましたこと、重ねて御礼申し上げます。これからもお客様の大切なご滞在が心に残るものとなりますよう、スタッフ一同、お客様のお気持ちに寄り添い、なお一層のサービス向上に取り組んでまいります。再び takashi 様 をお迎えできる日を心よりお待ち申し上げております。ANAインターコンチネンタル別府リゾート&スパ

Dear Yuk Shan san,Thank you very much for choosing ANA InterContinental Beppu Resort & Spa and for taking the time to share your feedback about your recent stay with us.We were delighted to hear that our hotel met your expectations. We have shared your feedback with our team. Since guests' satisfaction is always the top priority to us, we will continuously make our best efforts to provide the most pleasant staying experience to our valued guests. We sincerely hope we will get the chance to welcome you back in the near future.Best regards,ANA InterContinental Beppu Resort & Spa

Dear CHI FUNG san,Thank you very much for choosing ANA InterContinental Beppu Resort & Spa and such a high rate given to us.We are delighted to know that you fully enjoyed your stay. We continue to improve and provide a high level of service and care for all guests.We hope that we will have another chance to welcome you back in the near future. Best regards,ANA InterContinental Beppu Resort & Spa

kouji 様この度は ANAインターコンチネンタル別府リゾート&スパ をご利用いただき、誠にありがとうございます。過日のご滞在の際は、kouji 様 にはご不快の念をおかけしましたこと、深くお詫び申し上げます。この度のご指摘につきましては関連部門に共有し、調査を実施いたしました。今後同じことのなきよう、直ちに清掃手順や頻度の見直しを進めております。これからもお客様に快適にお過ごしいただけますよう、スタッフ一同、真摯に改善に取り組んでまいります。kouji 様 のまたのご利用を心よりお待ち申し上げております。ANAインターコンチネンタル別府リゾート&スパ

Dear Solyi san,Thank you very much for choosing ANA InterContinental Beppu Resort & Spa and such a high rate given to us. We are delighted to know that we met your expectations. We continue to improve and provide a high level of service and care for all guests. We hope that we will have another opportunity to welcome you back in the near future. Best regards,ANA InterContinental Beppu Resort & Spa

この度は、ANAインターコンチネンタル別府リゾート&スパ をご利用いただき、誠にありがとうございます。過日のご滞在の際は、おくつろぎのひと時をお過ごしいただけたと拝読し、うれしい限りでございます。これからもお客様にリゾートをご満喫いただけますよう、スタッフ一同、お客様のお気持ちに寄り添ったサービスの提供、心安らぐ空間づくりに努めてまいります。またのご利用を心よりお待ち申し上げております。ANAインターコンチネンタル別府リゾート&スパ

MIYAZAKI 様 この度は、ANAインターコンチネンタル別府リゾート&スパ をご利用いただき、誠にありがとうございます。過日のご滞在の際は、温泉をご満喫いただけたとのこと、大変光栄に存じます。これからもお客様に日常の喧騒を離れ、おくつろぎのひと時をお過ごしいただけますよう、スタッフ一同、心地のよい空間づくりに努めてまいります。 MIYAZAKI 様 のまたのご利用を心よりお待ち申し上げております。ANAインターコンチネンタル別府リゾート&スパ

hiroaki 様 この度は、ANAインターコンチネンタル別府リゾート&スパ をご利用いただき、誠にありがとうございます。過日のご滞在にご満足いただけたとのこと、うれしい限りでございます。これからもお客様のリゾートでのひと時が素晴らしいものとなりますよう、スタッフ一同、魅力あふれるリゾートづくり、さらなるサービス向上に努めてまいります。 再び hiroaki 様 をお迎えできる日を心よりお待ち申し上げております。ANAインターコンチネンタル別府リゾート&スパ

Dear BITNA san,Thank you very much for choosing ANA InterContinental Beppu Resort & Spa.It is our pleasure to hear that you enjoyed your stay and we met your expectations. Since guests' satisfaction is always the top priority to us, we will continuously make our best efforts to provide the most pleasant staying experience to our valued guests. We look forward to welcoming you again in the near future. Best regards,ANA InterContinental Beppu Resort & Spa

Byungjoo고객님께, 먼저 고객님께서 저희 ANA InterContinental Beppu Resort & Spa를 선택해 주시고 이용해 주신 점과 귀중한 시간을 내주시며 고객님의 소중한 의견을 남겨주신 점 진심으로 감사드립니다. 호텔에 머무르시는 동안 호텔의 시설, 저희 직원들의 대응과 함께 편안하고 만족스러운 시간을 보내셨다고 하니 보람되고 기쁩니다.다시 한번 남겨주신 고견에 감사드리며, 가까운 시일 내에 더욱 발전된 모습으로 인사드릴 수 있기를 고대합니다.감사합니다.ANA InterContinental Beppu Resort & Spa

HIROSHI 様この度は、ANAインターコンチネンタル別府リゾート&スパ をご利用いただき、誠にありがとうございます。過日のご滞在の際は弊館からの眺望やクラブインターコンチネンタルラウンジにご満足いただけたとのこと、大変光栄に存じます。これからもお客様のご期待に沿うことができますよう、スタッフ一同、さらなるサービス向上に取り組んでまいります。再び HIROSHI 様 をお迎えできる日を心よりお待ち申し上げております。ANAインターコンチネンタル別府リゾート&スパ

この度は、ANAインターコンチネンタル別府リゾート&スパ をご利用いただき、誠にありがとうございます。また、お忙しい中、ご宿泊の感想をご投稿くださいましたこと、重ねて御礼申し上げます。これからもお客様にリゾートをご満喫いただけますよう、スタッフ一同、心安らぐ空間づくりに努めてまいります。またのご利用を心よりお待ち申し上げております。ANAインターコンチネンタル別府リゾート&スパ

Dear Hin Lun san,Thank you very much for choosing ANA InterContinental Beppu Resort & Spa and sharing your experience with us.The entire hotel team is delighted to hear that your stay met your expectations. Since guests' satisfaction is always the top priority to us, we will continuously make our best efforts to provide the most pleasant staying experience to our valuable guests. We hope to have the privilege in welcoming you back again in the near future. Best regards,ANA InterContinental Beppu Resort & Spa

GUNJI 様この度は、ANAインターコンチネンタル別府リゾート&スパ をご利用いただき、誠にありがとうございます。過日のご滞在をご満喫いただけたと拝読し、大変光栄に存じます。これからもお客様に弊館ならではのご体験をお届けすることができますよう、スタッフ一同、魅力あふれるリゾートづくりに努めてまいります。再び GUNJI 様 をお迎えできる日を心よりお待ち申し上げております。ANAインターコンチネンタル別府リゾート&スパ

この度は、ご結婚記念のご滞在に ANAインターコンチネンタル別府リゾート&スパ をお選びいただき、誠にありがとうございます。過日のご滞在の際はクラブインターコンチネンタルラウンジや弊館からの眺望をご満喫いただけたと拝読し、大変光栄に存じます。しかしながら、お食事の際はご迷惑・ご不快の念をおかけしましたこと、心よりお詫び申し上げます。この度のご指摘を真摯に受け止め、再発防止のため、直ちに調査を実施し、手順の見直し及びスタッフの再トレーニングを実施いたしました。また、サービスに関する貴重なご意見を賜り、誠にありがとうございます。これからもお客様のお気持ちに寄り添ったサービス・おもてなしを提供し、大切なご滞在が素晴らしいものとなりますよう、スタッフ一同、改善に取り組んでまいります。またのご利用を心よりお待ち申し上げております。ANAインターコンチネンタル別府リゾート&スパ

Dear Wing Sze san,Thank you very much for choosing ANA InterContinental Beppu Resort & Spa and for posting such a high rate you have given to us.It is our pleasure to hear that you fully enjoyed your stay with us. There is no better reward for us than to receive such a review, as our prime aim is to provide our guests with wonderful experience with us. We hope to have the privilege in welcoming you back again in the near future. Best regards,ANA InterContinental Beppu Resort & Spa

この度は、ANAインターコンチネンタル別府リゾート&スパ をご利用いただき、誠にありがとうございます。また、ご多忙の折、レビューをご投稿くださいましたこと、重ねて御礼申し上げます。これからもお客様にご満足いただけるひと時をお過ごしいただけますよう、スタッフ一同、お客様のお気持ちに寄り添い、なお一層のサービス向上に努めてまいりますので、またのご利用を心よりお待ち申し上げております。ANAインターコンチネンタル別府リゾート&スパ

Dear junghwa san, Thank you very much for choosing to stay at ANA InterContinental Beppu Resort & Spa and for taking the time to share your feedback about your recent stay with us. We were delighted to hear that you fully enjoyed your stay. And we are so honoured to receive such a high rate. We hope to have the privilege in welcoming you back again in the near future.Best regards, ANA InterContinental Beppu Resort & Spa

SHINJI 様この度は、ANAインターコンチネンタル別府リゾート&スパ をご利用いただき、誠にありがとうございます。過日のご滞在にご満足いただけたとのこと、大変光栄に存じます。これからもお客様にリゾートをご満喫いただけますよう、スタッフ一同、魅力あふれる空間づくりに努めてまいりますので、SHINJI 様 のまたのご利用を心よりお待ち申し上げております。ANAインターコンチネンタル別府リゾート&スパ

親愛的 siu mun anka 様衷心多謝您下榻ANA洲際別府度假村&Spa 並再此分享您的體驗。我們很高興得知您享受到愉快的住宿體驗。努力今後也能貼近每位客人的心意，来打造一個舒適的度假村。全員期待您再次光臨。ANA洲际别府度假村&Spa

Sayumi 様この度は、ANAインターコンチネンタル別府リゾート&スパ をご利用いただき、誠にありがとうございます。過日のご滞在につきまして、高いご評価を賜りましたこと、うれしい限りでございます。これからもお客様に快適にお過ごしいただけますよう、スタッフ一同、お客様のお気持ちに寄り添ったサービス・おもてなしに努めてまいりますので、Sayumi 様 のまたのご利用を心よりお待ち申し上げております。ANAインターコンチネンタル別府リゾート&スパ

Mariko 様この度は ANAインターコンチネンタル別府リゾート&スパをご利用いただき、誠にありがとうございます。過日のご滞在をご満喫いただけたとのこと、うれしい限りでございます。これからもお客様に素晴らしいひと時をお過ごしいただけますよう、スタッフ一同、なお一層のサービス向上、心休まるリゾートづくりに努めてまいります。再び Mariko 様 をお迎えできる日を心よりお待ち申し上げております。ANAインターコンチネンタル別府リゾート&スパ

Takahiro 様この度は、ANAインターコンチネンタル別府リゾート&スパをご利用いただき、誠にありがとうございます。過日のご滞在にご満足いただけたとのこと、大変うれしく存じます。これからもお客様のリゾートでのひと時が心に残るものとなりますよう、スタッフ一同、お客様のお気持ちに寄り添ったおもてなし・サービスの提供に努めてまいりますので、再び Takahiro 様 をお迎えできる日を心よりお待ち申し上げております。ANAインターコンチネンタル別府リゾート&スパ