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Reviews of The Key Beirut

5 out of 5
The Key Beirut
Palais de Justice District, Beirut

Reviews

9.2

Wonderful

Rating 10 - Excellent. 68 out of 97 reviews" "
Rating 8 - Good. 20 out of 97 reviews" "
Rating 6 - Okay. 5 out of 97 reviews" "
Rating 4 - Poor. 4 out of 97 reviews" "
Rating 2 - Terrible. 0 out of 97 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Rita, Beirut

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff is friendly and always smiling
Stayed 1 night in Jan 2024
Response from The Key Team on 30 Jan 2024
Dear Mrs. Rita, Thank you so much for your kind words! We're thrilled to hear that our staff's friendliness and warm smiles made a positive impression on your stay. It's our commitment to provide excellent service with a smile, and we're glad to know we succeeded during your visit.We appreciate your feedback and look forward to welcoming you back for another delightful experience.Safe travels, and we hope to have the pleasure of hosting you again soon!Best regards,

10/10 Excellent

Rita, Beirut

Stayed 1 night in Jan 2024
Response from The Key Team on 30 Jan 2024
Dear Mrs. Rita,We are delighted to hear that you had a fantastic stay and awarded us a perfect 5 out of 5 rating. Your feedback is truly appreciated, and it motivates our team to continue delivering excellent service.We strive to provide a memorable and comfortable experience for all our guests, and we're thrilled to know that we succeeded during your stay. We hope to welcome you back to our property in the future. Thank you again for choosing us for your stay, and safe travels!

10/10 Excellent

lara

Stayed 2 nights in Dec 2023

10/10 Excellent

Rita, Beirut

Liked: Cleanliness, property conditions & facilities
The staff are very friendly and genuine. The location of the hotel is calm
Stayed 1 night in Dec 2023

10/10 Excellent

Nicos

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Francois

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Seriously one of the best staff I’ve seen in the hotel business. They have a car service that you can use for free that takes you near by. That was really handy.
Stayed 6 nights in Nov 2021
Response from The Key Team on 23 Nov 2021
Dear Mr. Francois, It was a pleasure having you with us, we thank you for your feedback and we look forward to your next visit. Till that time, please accept our Best Regards. The Key Team

8/10 Good

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
They put me in the wrong room at first, and It was a hassle getting the wifi code to work
Stayed 3 nights in Oct 2021
Response from The Key Team on 18 Oct 2021
Dear Mr. Matthew, Thank you for the time spent sharing your review, we are happy to know that you have had a positive stay. Your comments regarding the WIFI are well received and our support team will be doing the necessary to ensure it is restored to the usual fast connection we provide. We hope to see you again in the nearest future, Sincerely yours.

8/10 Good

Nedal

Business traveller
Liked: Cleanliness, room comfort
Good hotel good service
Stayed 3 nights in Jul 2020
Response from The Key Team on 11 Aug 2020
Dear Mr. Nedal, We really appreciate you taking the time out to share your experience with us. The team and I are looking forward to having you with us again in the near future, Kind regards,

10/10 Excellent

Michelle, Houston

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is pretty, modern, and extremely clean. The breakfast they serve is yummy and plentiful. The staff (specifically Christine, Khaled, Rita, Paul, Marc, and Nathalie) are amazing and go above and beyond to make sure you have an enjoyable stay in Beirut. I highly recommend staying here when coming to Beirut!
Stayed 4 nights in Oct 2019
Response from MM on 15 Nov 2019
Dear Mrs. Michelle, The whole team and I are happy you enjoyed your stay with us and we all look forward to welcoming you again in the nearest future. Kind regards. Maurice Miramo Front of House Manager

10/10 Excellent

Gary, Saudi Arabia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Property in Beirut for your money... Staff is amazing and the rooms are impeccable !
Stayed 1 night in Oct 2019
Response from MM on 6 Nov 2019
Thank you for your loyalty Mr. Gary. Until your next visit. Best regards. Maurice Miramo Front of House Manager

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2019
Response from MM on 22 Oct 2019
Thank you

10/10 Excellent

Dirk

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and friendly service and room upgrade! Perfect stay at Key Hotel!
Stayed 2 nights in Sep 2019
Response from MM on 5 Oct 2019
Dear Mr. Dirk, Thank you for your positive feedback and we look forward to your next stay. Till that time, please accept our best regards, Maurice Miramo Front of House Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from MM on 1 Oct 2019
Thank you,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this was a great stay. Exactly what you need in a hotel. Clean. Nice rooms. Good breakfast. Accomodating staff. Free shuttle drop-offs within the city.
Stayed 1 night in Sep 2019
Response from MM on 30 Sept 2019
Dear Sir/Madam, Thank you for the full score, we are happy to know your stay was worth the positive feedback you have posted. We look forward to welcoming you once again in the nearest future, Kind regards, Maurice Miramo Front of House Manager

8/10 Good

Ahmad

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2019
Response from MM on 30 Sept 2019
Thank you Mr. Ahmad, Till your next visit, please accept our best regards, Maurice Miramo Front of House Manager

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The check in girl was rude and I will not return again here
Stayed 1 night in Sep 2019
Response from MM on 13 Sept 2019
Dear Sir/Madam, We apologise for the inconvenience caused at check in, We would wish to look further into your comments, but unfortunately we can't since your review is anonymous. Maurice Miramo Front of House Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from MM on 28 Aug 2019
Thank you

6/10 Okay

saeed

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2019
Response from MM on 18 Aug 2019
Dear Mr. Saeed, Thank you for your feedback, Our customer service team will be in touch with you to seek your feedback, Kind regards, Maurice Miramo Front of House Manager

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from MM on 14 Aug 2019
Thank you

6/10 Okay

Verified traveller

Liked: Staff & service
Good , but the towels wasn't change , and the cleaning was fair ..
Stayed 2 nights in Jul 2019
Response from MM on 31 Jul 2019
Dear Sir/Ma'am, Thank you for your feedback, we apologise for any inconvenience we might have caused, and we assure you that the cleanliness is on top of our concerns. Your comments are transferred to the concerned department for an appropriate action, Looking forward to your next visit, Yours faithfully, Maurice Miramo Front of House Manager

10/10 Excellent

Rita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was central to my family.Place is really clean.Staff were very helpful.breakfast was great.
Stayed 7 nights in Jul 2019
Response from MM on 12 Jul 2019
Dear Mrs. Rita, It was a pleasure having you with us, We'll be looking forward to your next visit, Kind regards, Maurice Miramo Front of House Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at The Key for 5 nights on our first visit to Beirut, and enjoyed every second. We had a deluxe one-bedroom apartment with balcony that was in excellent condition. The hotel's housekeeping standards are very high; our room was spotless, as were the lobby, bar, and all other public areas. The hotel is a short taxi ride from downtown Beirut and the airport. The hotel provides a free car shuttle service on a first come, first served basis and the drivers, Paul & Mark, are very friendly, helpful and knowledgeable, as were all the staff I met at the hotel. We took advantage of the shuttle service each day to start us off on our exploration of this amazing city. Taxis in Beirut (identified by red number plates) are plentiful and affordable. Uber also operates in the city, so it's easy to get around. The hotel also has a small grocery store, which came in very handy to stock up on basic supplies. The bottled water and local beer were very reasonably priced. One of the hotel's big pluses is that it is 100% smoke free, one of the reasons we chose to book. We enjoyed our stay so much that the Key will be our first choice when visiting the Lebanon in the future, which we hope to do very soon.
Stayed 5 nights in May 2019
Response from MM on 8 Jul 2019
Dear Sir/Ma'am, We are left with nothing to say following your thorough review based on your KEY Experience. We, staff and management, thank you for the positive comments, and we look forward to welcoming you again with us. Maurice Miramo Front of House Manager

10/10 Excellent

Soliman, Ny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was perfect , the staff was super friendly and the room is really nice and neat , one of the best hotels in Lebanon.
Stayed 2 nights in Jun 2019
Response from MM on 3 Jul 2019
Thank you for the time spent sharing your feedback with us, The team and I, are happy to know your stay was worth a full score, We are looking forward to welcoming you again in one of the best hotels in Lebanon. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from MM on 1 Jul 2019
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The food was exceptional, the restaurant staff were friendly and helpful esp Christane, Sam and Nathalie, Hassan in housekeeping and Crystal in the spa.
Stayed 13 nights in Apr 2019
Response from MM on 13 May 2019
Dear Sir/Ma'am, Thank you for the time spent sharing your review with us, The management is happy to know their Key employees made your stay a comfortable one, Until your next visit, please accept our best regards, Maurice Miramo Front of House Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful hotel with a lovely, well- trained staff team. My room was gorgeous. It’s just a little bit out of the way with no amenities within walking distance, which is a real shame. However the food in the hotel was very good (a bit pricey) and the breakfast was excellent.
Stayed 7 nights in Apr 2019
Response from MM on 10 May 2019
Dear Sir/Ma'am, Thank you for the time spent sharing your review with us, We are happy to know that your stay was a comfortable one. Your comments are well received and will be shared with the management. We hope to welcome you again in the nearest future. Kind regards, Maurice Miramo Front of House Manager

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from MM on 3 May 2019
Dear Sir/Ma'am, Thank you for the rating posted following your stay with us, We apologise for not meeting your expectations, however and due to the anonymous posting, we will not be able to track what went wrong, We are always available to discuss it in order to get the chance to fix and convince you with a soon return. Kind regards, Maurice Miramo Front of house manager

10/10 Excellent

JP, Japan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little far(not walking distance) from the downtown area but they have free shuttle service to downtown area. The roomis very clean and have small mart open 24hr which was very convenient to buy breakfas snuck or local wine.
Stayed 1 night in Apr 2019
Response from MM on 15 Apr 2019
Dear Sir/Ma'am, Thank you for the feedback following your stay with us, We are happy to know that your stay was at your expectations, We are looking forward to your next visit, Kind regards, Maurice Miramo Front of House Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2019
Response from MM on 2 Apr 2019
Thank you for the full score. Looking forward to your next visit, Kind regards, Maurice Miramo Front of House Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Initially we had a problem with our room, when management became aware of our issue they addressed it with prfessionalism and went overboard to ensure we had a pleasant stay. They really do care about their customers.
Stayed 2 nights in Jan 2019
Response from MM on 29 Jan 2019
Dear Sir & Ma'am, Always at your service, we apologise for the inconvenience, Looking forward to welcoming you again with us, Kind regards, The Management

8/10 Good

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018
Response from MM on 10 Jan 2019
Dear Mrs. Lourdes, Thank you for your feedback, Looking forward to your next visit. Kind regards, Maurice Miramo Front of House Manager

10/10 Excellent

Bassel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from MM on 10 Jan 2019
Dear Mr. Bassel, Thank you for the full score. We are looking forward to your next visit, Kind regards, Maurice Miramo Front of House Manager

10/10 Excellent

fabrizio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and comfortable
Great Place. Highly recommended. We stayed longer because we loved it. Booked a room with terrace. The stuff is super friendly , they helped to organise private transport to Baalbek and Byblos. The buffet breakfast is extraordinary. So is lunch and dinner. The beds are extremely comfortable , the place very clean and everyone greets you with a smile. The complimentary car for trips within Beirut is also a bonus. Not always available but if not an uber driver is never too far. Conveniently located for the National Museum and MIM.
Stayed 1 night in Jan 2019
Response from MM on 7 Jan 2019
Dear Mr. Fabrizio, It was a real pleasure having you with us over the holidays and it would be a real joy to have you again in the near future. Please accept our kindest regards to you and to your lovely family. Maurice Miramo Front of House Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s clean and had prompt service for all of my needs. Also is a great location
Stayed 5 nights in Dec 2018
Response from MM on 3 Jan 2019
Dear Sir/Ma'am, Thank you for the time spent sharing your review with us; Looking forward to having you again with us, Kind regards Maurice Miramo Front of House Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2018
Response from MM on 2 Jan 2019
Dear Sir/Ma'am, Thank you for the full score. Looking forward to your next visit. Kind regards, Maurice Miramo Front of House Manager

10/10 Excellent

Mo, Los Angeles

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a great experience for us. We stayed in a junior suite. The facility is great the staff is extremely professional. The market is very convenience and reasonably priced. The spa is amazing. The gym does the job. Location is great especially once you figure out the shortcuts to get you on the right side of the main roads. Highly recommended. Shout out to all the awesome members of staff, to name a few: Samira Anthony Rana Yara The trainee at front design George Sam nikola Christiane Bilal Roy Taha Jalal. Kudos to the management team behind all this.
Stayed 16 nights in Dec 2018
Response from MM on 2 Jan 2019
Dear Mr. Mo, What an amazing review to start the year by. Thank you for the amazing feedback you've shared. The whole team and I are looking forward to your next visit. Kind regards. Maurice Miramo Front of House Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Fri3ndly staff good location clean property but no bag service
Stayed 1 night in Dec 2018
Response from MM on 26 Dec 2018
Dear Sir/Ma'am, Thank you for the time spent sharing your review with us, We apologise for the inconvenience caused regarding the portage assistance. In the hope of welcoming you again at the soonest, please accept our sincere regards, Maurice Miramo Front of House Manager

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from MM on 26 Dec 2018
Dear Mr. Abdullah, Thank you for the full score, Looking forward to your next visit, Kind regards, Maurice Miramo Front of House Manager

6/10 Okay

Jay

Business traveller
Liked: Cleanliness, staff & service
I like its modern look and prices are acceptable. My only two comments are: 1. Toilet is veryy small for the size of the room 2. The property doesn't seem ro jave noise cancellation system in the rooms, because i woke up at 7 am from the noise of the construction zone right next to the hotel. Plus you can easily hear the housekeeping staff and other guests sounds and movements outside your doors But i still recommend it for its cleanliness and location
Stayed 1 night in Dec 2018
Response from MM on 5 Dec 2018
Dear Jay, Thank you for the time spent sharing your review with us; Your comments are transferred to the concerned departments for an appropriate action. We apologize for the disturbance caused during your stay and rest assured that we will do the needed action to the room you were occupying as we have implemented the highest standards in sound proofing and rarely this comment was faced. Once again, thank you for the issues you've pointed out and we hope to welcoming you again in the nearest future. Kind regards, Maurice Miramo Front of House Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from The Key Team on 14 Nov 2018
Thank you for your positive response

8/10 Good

Jackie, Qatar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and calm hotel with nice city view. And very clean.
Stayed 1 night in Nov 2018
Response from The Key Team on 16 Nov 2018
Dear Jackie, Thank you for your positive feedback. Don't hesitate to visit us while you are in Beirut. Kind Regards The Key Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cool place, different from other hotels in Beirut. I will keep coming back
Stayed 1 night in Nov 2018
Response from The Key Team on 14 Nov 2018
Dear Member, We value your feedback and time you took to review us. We will be glad to welcome you back. The Key Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Maurice Miramo - Front of House Manager on 25 Oct 2018
Dear Sir/Ma'am, Thank you for your review, looking forward to your next visit, Kind regards,

10/10 Excellent

Rick, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great place to stay. Within walking distance to a couple museums, but off the beaten path, and having a full suite of amenities. It was the perfect place to base the trip out of.
Stayed 13 nights in Sep 2018
Response from Maurice Miramo, Front of the house Manager on 20 Oct 2018
Dear Mr. Rick, Allow us to thank you first for your review following your stay with us. In the hope of welcoming you again with us in the near future, please accept our best regards, Maurice Miramo Front of House Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really comfortable, clean, good customer service
The hotel is not right in the middle of Beirut but is close enough. I had a car and parking was available. The room was spacious and very clean. Staff were helpful and I cannot fault this hotel.
Stayed 6 nights in Sep 2018
Response from The Key team on 21 Sept 2018
Dear Guest, Thank you for your review, we are glad to hear that you enjoyed your stay with us. See you in the near future and always ready to serve. Kind Regards The Key Team

10/10 Excellent

Fadi, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was a great experience.... calm, simple, away from Beirut traffic districts. great expense all over.
Stayed 2 nights in Sep 2018
Response from The Key team on 19 Sept 2018
Dear Fady, Thank you for reviewing us. The Key team is at your disposal anytime.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from The Key team on 12 Sept 2018
Thank you for your feedback The Key team

10/10 Excellent

Nabih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from The Key team on 8 Sept 2018
Dear Nabil. Thank you for taking the time to rate us. Hope to see you soon. The Key team

10/10 Excellent

Amine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value for Money in Style!
This hotel sports a trendy decoration, an excellent location, and great customer service. To top it all, it offers great value for your money. I highly recommend The Key to European and American guests.
Stayed 1 night in Aug 2018
Response from Maurice Miramo, Front of the house Manager on 27 Aug 2018
Dear Mr. Amine, It is always a pleasure having you with us, our team is always happy to welcoming you again. Until your next visit, Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful hotel. Still new. The quality vs price is excellent. Internet is super slow, with no option to upgrade. Room service is below average. Hotel staff are keen to help, but probably need training.
Stayed 8 nights in Aug 2018
Response from Maurice Miramo, Front of the house Manager on 27 Aug 2018
Dear Sir, It is always a pleasure having you with us, our team is always happy to welcoming you again. Until your next visit, Kind regards,