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Reviews of Gems Hotel

4 out of 5
Gems Hotel
Maqdessi, Hamra Street, Beirut

Reviews

8.4

Very good

Rating 10 - Excellent. 159 out of 337 reviews" "
Rating 8 - Good. 120 out of 337 reviews" "
Rating 6 - Okay. 25 out of 337 reviews" "
Rating 4 - Poor. 15 out of 337 reviews" "
Rating 2 - Terrible. 18 out of 337 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

marwan

Liked: Cleanliness, amenities, property conditions & facilities
Great location, cheerful staff.
Stayed 2 nights in May 2024

2/10 Terrible

Nathan

Travelled with family
It’s a semi-decent place for the price except for the breakfast. The breakfast is so terrible that it will cause you to lose the will to live.
Stayed 4 nights in May 2024

8/10 Good

Amorn

Liked: Cleanliness, amenities
Friendly staff and very helpful. Good value. Couch and sofa in the room are well used and need deep cleaning. Otherwise, I had a good stay at Gem Hotel.
Stayed 1 night in Sep 2023

8/10 Good

Abdulkader, Bucharest

Liked: Property conditions & facilities
Modest
Stayed 1 night in Sep 2023

10/10 Excellent

Piotr

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This was my another stay at Gems Beirut. I like Hamra location and always enjoy the hotel is located in the heart of that district. There are many restaurants bars and shops around making this hotel a good spot.I needed to amend slightly my reservation and the hotel staff was very much helpful and friendly to address my issue. Thank you very much!
Stayed 1 night in Sep 2023

10/10 Excellent

Piotr

Liked: Cleanliness, amenities, property conditions & facilities
It was my second stay at the Gems in Beirut. The staff is always very helpful and ready to assist with any cases. I received a specious room which was great and everything was ready for me even though I arrived a little bit earlier. The hotel has great location, the AC works very well as well as Wi-Fi which is important. I highly recommend this property while visiting Beirut.
Stayed 3 nights in Aug 2023

8/10 Good

Ghaith

Stayed 1 night in Aug 2023

6/10 Okay

souheir

Travelled with family
Disliked: Cleanliness
Bathrooms need to cleaner and mould removed from shower and basin area and there were holes in the bed linen. The hotel also needs to invest in friendlier staff at the front desk -the staff there very dry and un welcoming
Stayed 1 night in Aug 2023

10/10 Excellent

MARWAN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
very good
Stayed 1 night in Aug 2023

10/10 Excellent

Hany

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love it. Friendly, helpful staff. Comfortable beds. Good breakfast. Highly recommend.
Stayed 1 night in Jul 2023

8/10 Good

Mohamed

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2023

6/10 Okay

Hassan

Quality of food was not that good. Customer service was bad.
Stayed 4 nights in May 2023

10/10 Excellent

Maksym

Liked: Cleanliness, amenities, property conditions & facilities
Great place in the centre of Hamra district. Very well kept hotel. Spacious room with sitting area and kitchenette. Comfortable bed but the pillows could be better. Clean bathroom with bidet. Kitchenette has electric kettle and microwave. Paid 5 usd for a wallet parking per night. Good buffet breakfast. Lots of eateries and groceries in the neighbourhood. Great choice to stay in the centre of Beirut

10/10 Excellent

Janet

Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2023

6/10 Okay

Essam

Travelled with family
Disliked: Property conditions & facilities
The reception is not cooperative and the air-condition is so bad
Stayed 1 night in Mar 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Room is spacious.

8/10 Good

Khaled

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Decent hotel in the Hamra area. Rooms are clean, breakfast is good, and the location is very central. The neighborhood is a bit noisy, dirty and dark in the night, as is to be expected from a hotel in this area.

10/10 Excellent

Rachid

Stayed 3 nights in Aug 2022

10/10 Excellent

Rania

Liked: Amenities, property conditions & facilities
Stayed 23 nights in Jun 2022

6/10 Okay

Ezz El Dine

Liked: Amenities, property conditions & facilities
Stayed 7 nights in Jun 2022

8/10 Good

Mina

Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2022

2/10 Terrible

sulman`

Travelled with family, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The waiters and baggage people are quiet welcoming but rest of the staff are not specially the receptionist are not helpful at all I think they need to be trained in IT a bit more don’t know how to check reservation and bookings properly.
Stayed 11 nights in Mar 2022

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

Ahmad

Liked: Cleanliness
The hotel was nice but need more attention, my bed sheet was tear
Stayed 3 nights in Feb 2022

8/10 Good

Sami

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Amin Alexander

Disliked: Amenities
Stayed 1 night in Dec 2021

6/10 Okay

Mazen

Stayed 1 night in Nov 2021

8/10 Good

Othmane, TORONTO

Liked: Cleanliness, amenities, property conditions & facilities
Nice property, well located in the heart of Hamra. The staff are friendly and welcoming. Hussein the driver is top notch.
Stayed 2 nights in Oct 2021

10/10 Excellent

Ibrahim

Liked: Amenities, property conditions & facilities
Good place to stay in the middle of Hamra area.
Stayed 2 nights in Oct 2021

2/10 Terrible

Rajaa

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Nataly

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very professional and responsive and the property was very well maintained.
Stayed 3 nights in Oct 2021

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Disappointing stay
I was upgraded from standard to junior suite. The suite was not very clean, towels were all ripped, bed sheet was also torn at different spots. There were no sanitary amenities in the bathroom as well. Not worth the price paid for.
Stayed 1 night in Oct 2021

10/10 Excellent

mohammed

Liked: Cleanliness, room comfort
Best hotel in Beirut
The best hotel in Beirut, Employees are amazing!
Stayed 6 nights in Sep 2021

4/10 Poor

Esra

Travelled with family
Disliked: Room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

SAM

Business traveller
Liked: Cleanliness, room comfort
Stayed 12 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 6 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 7 nights in Jul 2021

10/10 Excellent

Emin

Travelled with family
Liked: Cleanliness, room comfort
Really enjoyed staying at this hotel .. The internet connection wasn't that good but still acceptable
Stayed 3 nights in Jul 2021

2/10 Terrible

Verified traveller

Stayed 5 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel. Very clean and very safe.
Stayed 9 nights in Apr 2021

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities
Rooms were a good size. Problem started at check-in, they didn't have my file. Luckily I printed it out and then they found it. Fan in the room kept turning off and called to fix but no one ever came after 2 calls. Upon checkout they charged my card and then after I got home found out they re charged me with no explanation. Please don't stay
Stayed 5 nights in Mar 2020

8/10 Good

M

Travelled with group
Liked: Cleanliness
The check in wasn’t the best experience as they didn’t have the room that we booked available and had to give us another one. Also, some of the front desk staff weren’t the nicest. Sometimes, nobody was even present at the front desk and the hotel is in a busy street, so anybody could just walk in.
Stayed 6 nights in Mar 2020

8/10 Good

A.Afifi, Cairo

Travelled with family, Business traveller
Liked: Cleanliness, amenities
As I mentioned the only thing which is not good is the breakfast buffet
Stayed 4 nights in Jan 2020
Response from Nour Hatoum on 1 Feb 2020
Dear Sirs ,Thank you for choosing Gems Hotel, we highly appreciated for your kind comments and we are looking forward to welcome you again and serving you at Gems Hotel, it’s always our pleasure Best Wishes & Kind Regards Nour Hatoum Reservation & Guest Experience Manager

10/10 Excellent

Nazir Laila

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Nour Hatoum on 1 Feb 2020
Dear Mr./Mrs.Nazir ,Thank you for choosing Gems Hotel, we highly appreciated for your kind comments and we are looking forward to welcome you again and serving you at Gems Hotel, it’s always our pleasure Best Wishes & Kind Regards Nour Hatoum Reservation & Guest Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Good clean rooms Expensive compared to the time of year and Beirut current circumstances, and the fact of USD shortage (70 USD per night) Very close to noisy pubs though. Get a room higher than the 4th floor They require check-out before 1:00 PM, which is not customer friendly for an establishment that is clearly at 20% occupancy or less
Stayed 2 nights in Dec 2019
Response from Nour Hatoum on 1 Feb 2020
Dear Sirs ,Thank you for choosing Gems Hotel, we highly appreciated for your kind comments and we are looking forward to welcome you again and serving you at Gems Hotel, it’s always our pleasure Best Wishes & Kind Regards Nour Hatoum Reservation & Guest Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 5 nights in Nov 2019
Response from Marwan saker on 1 Feb 2020
Dear Sirs ,Thank you for choosing Gems Hotel, we highly appreciated for your kind comments and we are looking forward to welcome you again and serving you at Gems Hotel, it’s always our pleasure Best Wishes & Kind Regards Marwan Saker Operation Manager

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019
Response from Nour Hatoum on 1 Feb 2020
Dear Sirs ,Thank you for choosing Gems Hotel, we highly appreciated for your kind comments and we are looking forward to welcome you again and serving you at Gems Hotel, it’s always our pleasure Best Wishes & Kind Regards Nour Hatoum Reservation & Guest Experience Manager

4/10 Poor

Ashraf

Business traveller
Liked: Cleanliness
Good location but not really worth
I spent first night in unused room 100% no hot water for shower and all the electric plugs didn’t work after I asked them to move to better room was ok but without any room service and they let me pay 30 dollars for parking .
Stayed 4 nights in Nov 2019
Response from Marwan Saker on 1 Feb 2020
Dear Mr.Ashraf, Thank you for taking the time to share your recent experience at our property, your comments are very much valued. We assure you that our hotel services have always been up to the 4-stars standards that we promise our guests with. Regarding your remarks, we apologize if you encountered any inconvenience. However, looking forward to welcome you again and i will follow to ensure you have the satisfaction for the next stay. We value your feedback, and look forward to the opportunity to serve you better again in the future. Marwan saker Operation Manager

8/10 Good

Bassem

Liked: Cleanliness, amenities
Great value for money. Recommended, well connected place to stay in Beirut.
Stayed 3 nights in Nov 2019
Response from Nour Hatoum on 2 Dec 2019
Dear Mr. Bassem,Thank you for choosing Gems Hotel, we highly appreciated for your kind comments and we are looking forward to welcome you again and serving you at Gems Hotel, it’s always our pleasure Best Wishes & Kind Regards Nour Hatoum Reservation & Guest Experience Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Nour Hatoum on 26 Nov 2019
Dear Sirs ,Thank you for choosing Gems Hotel, we highly appreciated for your kind comments and we are looking forward to welcome you again and serving you at Gems Hotel, it’s always our pleasure Best Wishes & Kind Regards Nour Hatoum Reservation & Guest Experience Manager