City view
Check availability

Reviews of Crown Vista Hotel

3.5 out of 5
Crown Vista Hotel
Kompleks Top View Garden, Batam, Batam Island

Reviews

7.8

Good

Rating 10 - Excellent. 21 out of 78 reviews" "
Rating 8 - Good. 33 out of 78 reviews" "
Rating 6 - Okay. 18 out of 78 reviews" "
Rating 4 - Poor. 4 out of 78 reviews" "
Rating 2 - Terrible. 2 out of 78 reviews" "

7.4/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

shashank

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The location is wonderful, The property is dilapidated and not maintained. Sofas have stains. Understand that it was a quarantine facility during COVID times and has not been upgraded since. The drinks menu in the bar is very limited, the live band though on a Saturday night was awesome, still the bar was deserted. It overseas the city and there is a nice balcony but not well kept. The noise from the traffic on the highway below and the mosque is very disturbing in the room. The staff though was pretty cordial. Limited vegetarian options in the menu.
Stayed 2 nights in Dec 2023

6/10 Okay

Chean Veen

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Short of being a resort and yet a hotel slightly far from town, the only comfort that the hotel provides is free shuttle services and an extremely friendly and bilingual service team who goes all out to help customers. If only facilities and amenities could be upgraded, I would have given it a 4 star rating.
Stayed 2 nights in Dec 2023

10/10 Excellent

IRWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 days vacation in Batam
Stayed 2 nights in Aug 2023
Response from Reni P. - Front Office Manager on 5 Sept 2023
Dear Mr Patrick,We're sorry that your experience did not meet your expectations; please allow us to convey our sincere apologies.We also hope you can provide detailed information about a less satisfying stay. Hopefully on your next visit, you can have a better experience.Best Regards,Reni P.Front Office Manager

10/10 Excellent

Kamsani

Stayed 1 night in Jul 2023
Response from Reni - Front Office Manager on 18 Jul 2023
Dear Mr Kamsani, Thank you for your positive feedback. We are glad to know your experience during your stay with Crown Vista Hotel Batam. We appreciate your review and hope to welcome you back in the future.Best Regards,

6/10 Okay

CHEE KWONG

Liked: Staff & service, amenities
View is good as long it is not facing the residential property which is 30m apart. Breakfast is OK. Room needs upgrade as it is old, dark and got some odor as well as the corridor. Floor dusty. Gym facilities and pool is ok , however the spa pool a bit dirty.
Stayed 1 night in Mar 2023
Response from Reni Purwanti on 25 Mar 2023
Dear Mr Chee Kwong,Thank you for sharing your feedback to your recent experience at Crown Vista Hotel,Our guests satisfaction is paramount for us and we assure you that we have well addressed your concerns with the management and team.Looking forward to welcoming you back at Crown Vista Hotel.Best Regards,Reni PurwantiFront Office Manager

6/10 Okay

anna

Stayed 2 nights in Mar 2020

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crown Vista is on a hill side overlooking the City of Batam. It has a nice breeze current that sweeps up the hill making the climate very pleasant. The hotel has a clean large first class swimming pool and hotel provides regular daily free shuttles to two different large malls. Staff are very friendly professional and top notch. Can not say enough about the pleasant staff.
Stayed 2 nights in Feb 2020

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay staff were all very positive friendly and efficient.Used the large swimming pool daily. It was not busy clean and warm. The hotel has a free shuttle bus to two different malls. The Naygota Mall is bigger and much better with more choices for stores and restaurants. Mall meals are reasonable and varied. Both malls have large supermarkets that are very good for picking up soft drinks, fruit and snacks. Hotel drinks are over priced by several hundred per cent.
Stayed 4 nights in Feb 2020

8/10 Good

Faizal

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Chan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not near to mall, but they provide shuttle or you can book grab. Breakfast not much variety. Overall are fine and value for money.
Stayed 2 nights in Sep 2019

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice get away
The hotel staff was nice and friendly. I was picked up from the ferry terminal by the hotel driver he was very friendly. Upon checkin the front desk staff was very friendly as well. The D-nest bar was good as well the food was good and they had a few craft beer that were nice as well. The band there was quite good as well.
Stayed 2 nights in Sep 2019
Response from DN on 16 Sept 2019
Thank you for taking the time to review your stay with us. We are very pleased to hear that our Team made your stay pleasant. Looking forward to seeing you again.

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was pleasant and the staff was kind to allow me to check in earlier.
Stayed 1 night in May 2019
Response from DN on 27 May 2019
Thank you for taking the time to review your stay with us. We are very pleased to hear that our Team made your stay pleasant. Looking forward to seeing you again.

8/10 Good

Clair

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Noisy
On both nights of our stay, it was very noisy. We were in room 222, the receptionist informed us on our second night it’s because there’s a wedding and the ballroom is just above our room. After complaining about, the receptionist by the name of Windy did not bother offering to move us to another room despite my husband asking her to.
Stayed 2 nights in May 2019
Response from DN on 24 May 2019
Dear Clair. Thank you for staying with us and taking the time to review our Hotel. We would like to start by apologizing to you for your stay was not meeting your expectations. Your valuable feedback regarding noisy room has been shared with our department related to take improvement action immediately. Once again we would like to apologize that our Staff did not react to your request for changing to others room.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The decoration of the room could have much better with just paint in soft colours and not wallpaper.
Stayed 7 nights in Apr 2019
Response from DN on 24 May 2019
Thank you for taking the time to review your stay with us. I am very pleased to inform you that we planning to renovate our room soonest. Looking forward to seeing you again.

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from DN on 14 Feb 2019
Thank you for taking the time to review your stay with us. I am very pleased to hear that our Team made your stay pleasant. Looking forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i checked in on the 22/12/18 and stayed till 24/12/18. During the 2 days of stay, I thoroughly enjoyed my stay. Firstly , I was greeted with a big surprise. The front office has upgraded me from a standard to Deluxe room. The room is not only neat and tidy,but what i like most is the huge balcony with chairs and tables. Facing the view, there's a huge screen. My son was happy to sip his drinks and enjoyed the viewing the screen. at that time, it was on football. Staff are friendly and I give credit to the front office manager, David. He replies promptly . Hotel has a free shuttle to BCS and Nagoya Hill to and fro. It has a spa, I did my facial, massage and eye treatment for Singapore 50. It is really good . I am sure, i will visit again and stay in the same hotel again.
Stayed 2 nights in Dec 2018
Response from DN on 14 Feb 2019
Thank you for taking the time to review your stay with us. I am very pleased to hear that our Team made your stay pleasant. Looking forward to seeing you again.

8/10 Good

Ravindran

Liked: Cleanliness, staff & service
Nice and quite place but no mini shops to buy things . Need to take taxi if wants to buy things
Stayed 1 night in Dec 2018
Response from DN on 14 Feb 2019
Thank you for taking the time to review your stay with us. I am very pleased to hear that our Team made your stay pleasant. Looking forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2018

10/10 Excellent

Liew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Trip with a Good Hotel!
Hotel condition not bad actually, Night scenery is good because on small hilltop, Staff are friendly & helpful, Breakfast is good, Free shuttle bus to local shopping mall is a plus point.......... overall very good! Happy Trip! Will come again!

6/10 Okay

Sue, Singapore

Liked: Staff & service, property conditions & facilities
Nice night bird’eye view
Like the quiet ambience. Good get away from bustle of city. Windy n nice bird’s eye view at balcony to cityscape. Friendly n helpful staff Overall hotel seems clean well kept but wonder why the bath curtain is not changed when it’s stained with mold. Not an expensive item to change often.
Stayed 2 nights in Dec 2017

8/10 Good

Willie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great View
Good sencery view. Live band and DJ are awesome.
Stayed 1 night in Dec 2017

8/10 Good

ws

Liked: Staff & service
Stayed 1 night in Nov 2017

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
nice room, good service with friendly staff.

8/10 Good

RENZ MARK DANYL RAMOS

Liked: Cleanliness, staff & service, room comfort
Hotel on a hill top
Hotel is on top of a hill and to get to city area one must arrange for transport to get there. Suitable for guest who want to stay a bit further from the city. Getting the deluxe room will give you a good view. Some of the amenities could use some upgrading as it looks quite old. Nevertheless their staff made up for the amenities being old as they were very helpful and attentive. Kudos for always being so hospitable and always having a smile on their faces.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Very comfortable. Excellent breakfast spread.

10/10 Excellent

nrlmsr, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What you see is what you'll get.
I got the Deluxe Room for 2 pax, we even got the 1 for 1 Spa. Food was great and the romm great too. The view from the balcony was even greater.
View from the Balcony.
Walkway to our room.
View from the Bar.
Our room toilet.

6/10 Okay

SOON HUA, SINGAPORE

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stay here if you prefer some quiteness
Stay a night in this hotel to attend a colleague wedding dinner. There's nothing around the hotel where you can shop. Shuttle service is available to nearby shopping mall but the frequency is low. I asked for an iron and board but they only have one and only one burnt out iron and board for me. I guessed they can't be bothered with it as majority of the guest are here for holiday. The hotel is running and been maintain on a minimal standard. But I must comment that the staffs are friendly and responsive. I emailed them very last minute to arrange a pick up and they responded almost immediately and got the arrangement done.

6/10 Okay

Md

Liked: Staff & service, property conditions & facilities

6/10 Okay

G

Liked: Room comfort
It was a nice and friendly staff,only that the flush in the bathroom was not working well

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

8/10 Good

Hao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
strongly recommended
very pleasanf

6/10 Okay

Marwan, Singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
vista venture
Not too bad with a hill top view and a nice pub. Memorable night with a pr.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
V-day in Batam
It was quite far from Nagoya Hill and the other malls - however we were okay with this as we wanted the peace. The room had a musky smell, even in the toilet. The bedsheet had a few yellow stains. Breakfast was okay with a handful of Indonesian and International food. But you could tell the staff were really trying to provide the best service they could and they were very nice and friendly.

10/10 Excellent

Fion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

mazlan, yishun singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a peace, privacy and calm place.
it was the same good feeling that i had for my stay as a week before that too only that this time i was given a room with nothing to view from the window.i forgot to make an early reservation for that previuos room 214.but everything else is still great with a frienly staff,pub waitreses and the band members.it was a happy n peaceful stay n will be back again someday.

8/10 Good

Liew, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with Reasonable Price & Moutain View Scenery
This Hotel definitely not a bad choice with good pricing & Hill view Scenery. Highly recommended, Thanks!

8/10 Good

mazlan, Yishun Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
value for peace of mind and money.
I went on a christmas holiday for a 3day2nites stay.was surprised with the cleanliness n beauty hotel lobby and a helpful staffs. was given a room with beautiful views of nature from my window.i was pleased n happy yet the room is clean,confort n tidy. went alone yet never felt bored at all caused theres an outdoor pool,spa which is recomended,rest. and indoor n outdoor pub with liveband and beautiful scenery n theres few trips free shuttle bus to shppg ctr.it is suites for all n that is why i've booked and coming back again on this newyear 2016.for me its a 2thumb ups for this hotel.

4/10 Poor

KO

Liked: Cleanliness
Disliked: Staff & service, room comfort
Bad experience
Bad experience my room was above the disco , Had to go to bed after 2am after the disco stop their music.

8/10 Good

Nuryati Binte Mokthiri, Woodlands

Liked: Staff & service
Need more rooms for improvement.
Rooms with cockroach all over. Swimming pool to dangerous for children (Slopped). Jacuzzi water slightly hot. Others were great and staffs were friendly and helpful.

10/10 Excellent

Lee, SINGAPORE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness of room
Only 1 night stay at crown vista hotel Excellent service very good

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
grand old lady
Lovely old style grand hotel with attentive professional staff. A little,dated in parts but made up for with excellent attitude of staff. Is not close to town but hotel bus will drop off and collect for fee. Very enjoyable stay

6/10 Okay

Ayuniza Meeranty

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Shawn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Always give me perfect stay. Definately go back to stay for my short holiday. Wonderful. Specially spa is awesome cheap and nice.

8/10 Good

Verified traveller

business trip
Pleasant stay for an overnight business trip.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Getaway From City Life.
I love hill top hotel with panoramic view. Fresh air. Nice scenery.Good getaway from city life.Friendly and helpful hotel staff.Clean toilet n spacious bedroom.I like it. Will book again.

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
under renovation should have inform earlier
not good caught by surprise which is under renovation and no shop around bad food