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Reviews of Hotel Suizo

3 out of 5
Hotel Suizo
Plaça de l'Àngel, 12, Barcelona

Reviews

8.4

Very good

Rating 10 - Excellent. 320 out of 745 reviews" "
Rating 8 - Good. 307 out of 745 reviews" "
Rating 6 - Okay. 73 out of 745 reviews" "
Rating 4 - Poor. 28 out of 745 reviews" "
Rating 2 - Terrible. 17 out of 745 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Isabela

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience.
Stayed 2 nights in Apr 2024
Response from Mónica S.Bande. Customer Service on 15 May 2024
Dear Isabella,We are extremely pleased to know that you had a great experience at our hotel. Thank you for your comment and we look forward to the pleasure of welcoming you again.Warm regards.

4/10 Poor

Michael

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The rooms are ridiculously small. In fact, this was the smallest room I have ever seen in all of my travels around the world (I travel extensively). Worse than tiny rooms in Japan. The sink looked like something from a 1970’s dentist office. Expedia said I would have a double bed. In fact I got two separate beds that looked like cots. They were extremely cheap and uncomfortable. The air conditioning in the room was also broken and when I inquired with the staff about the problem they brought me a fan taped up in a plastic bag. I plugged it in and it did not work. It took three days to get the air conditioning working properly. Similarly, the TV did not work; after two requests to get it fixed with no progress I gave up. The door to the shower was broken as well. This was never fixed despite my requests to do so. The cleaning staff seems incapable of reading or following instructions—on three separate occasions they entered the room without my permission when the “Do Not Enter” sign was on the hallway door handle. On two of those incidents I was completely naked. Great, just great…. Bottom line: Great location, horrible hotel with polite but unresponsive staff. Outrageous price for what you receive. I would never stay there again and never recommend it to anyone.
Stayed 8 nights in May 2024

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean but very small.
Stayed 2 nights in Apr 2024
Response from Monica S.Bande. Customer Service on 15 May 2024
Dear Rhonda,Thank you for your comment and rating. We hope you will continue to choose us for your visits to the city. Warm regards.

6/10 Okay

Patricia

Liked: Cleanliness, staff & service
The rooms are extremely small. The pictures make the rooms look a lot larger than they really are.
Stayed 2 nights in Apr 2024
Response from Mónica S.Bande (Customer Service) on 8 May 2024
Dear Patricia,We want to assure you that all our rooms comply with the regulations required in terms of size for our hotel's category. We understand that photographs can sometimes create a different perception of the actual space, and we apologize if this has caused any confusion. We hope that despite this consideration, you enjoyed the hotel and its services. Warm regards,

10/10 Excellent

Lori

Liked: Staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Mónica S.Bande (Customer Service) on 23 Apr 2024
Dear Lori,Thank you very much for your excellent rating. We are delighted to know that your experience at our hotel was satisfactory. Warm regards

10/10 Excellent

Donato

Stayed 3 nights in Apr 2024
Response from Mónica S.Bande. Customer Service on 15 May 2024
Dear Donato,Thank you for your excellent rating. We are delighted to know that you enjoyed your stay with us. Warm regards

10/10 Excellent

barry, mission

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to our specific itinerary. Friendly helpful staff. Clean wuite room!!
Stayed 1 night in Apr 2024
Response from Mónica S.Bande (Customer Service) on 23 Apr 2024
Dear Barry,Thank you for your excellent rating! We are glad to know that our location was ideal for your itinerary and that you enjoyed the friendliness of the staff as well as the cleanliness of your room. You have an entire hotel group at your service whenever you wish to return. Warm regards,

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and the location was good. The room was quite small for three people and had very little natural light and no window view, as there was a mostly covered window on the ceiling of the room.
Stayed 3 nights in Apr 2024
Response from Mónica S.Bande (Customer Service) on 19 Apr 2024
Dear guest,Thank you for your comments regarding the helpfulness of our staff and the good location of our hotel. We understand that the attic room with a skylight may not be to everyone's liking due to its unique style and limited natural light. For future visits, we encourage you to inform us of your preferences; we will do our best to accommodate you in a room that better suits your expectations. We appreciate your consideration of staying with us again and remain at your service for any future needs. Warm regards,

10/10 Excellent

Debra, Hampton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a small, quaint hotel that really gives you the feel of being in Spain. The staff were very friendly and helpful. The location is excellent. The metro is at the front door. You can walk to shops, restaurants, the cathedral and many other attractions. I'm a light sleeper, so you can hear people walking by laughing and having a good time, but I loved it. We will definitely be back for another stay when visiting Barcelona.
Stayed 2 nights in Apr 2024
Response from Mónica S.Bande (Customer Service) on 19 Apr 2024
Dear Debra, thank you for sharing your experience with us. We are delighted to know that you enjoyed the authentic Spanish ambiance of our hotel and the excellent location. Our team always strives to provide friendly and helpful service to all our guests. We appreciate your feedback regarding the noise, and we will ensure to address it accordingly. We look forward to welcoming you back on your next visit to Barcelona. Warm regards,

10/10 Excellent

Sharon

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Excellent rooms and bathrooms, a little bit small but to be expected for a city centre. Excellent staff and breakfast plentiful.
Stayed 4 nights in Apr 2024
Response from Mónica S.Bande (Customer Service) on 19 Apr 2024
Dear Sharon, thank you for your positive review. We are delighted you enjoyed our fantastic location, excellent rooms, and bathrooms. The size of our rooms complies with the established regulations. We appreciate your kind words about our staff and breakfast. Warm regards,

6/10 Okay

Matthew

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Can’t say enough good things about Yassim and the staff. Welcoming passionate and wonderful service. The property however is in need of an upgrade. The beds are the worst of the 8 other hotels we stayed at in Spain/Catalonia. You need to update your bedding…. The rooms are small. The hallways are very stuffy. The place needs a renovation. The best part about the hotel is the metro station next to it.
Stayed 4 nights in Apr 2024
Response from Mónica S.Bande (Customer Service) on 18 Apr 2024
Dear Matthew, Thank you for highlighting the exceptional service provided by Yassim and our staff. We appreciate your feedback regarding the need for an upgrade in the property. Rest assured, we are constantly striving to enhance our facilities. Regarding the room size, please note that they comply with the established regulations. We apologize for any discomfort experienced during your stay. We hope to welcome you back in the future. Sincerely,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Very clean.
Stayed 2 nights in Apr 2024
Response from Mónica S.Bande (Customer Service) on 10 Apr 2024
Dear guest,We are extremely pleased to receive your perfect rating and to know that you enjoyed the excellent location and cleanliness of our hotel. We appreciate your feedback and look forward to the pleasure of welcoming you again. Sincerely,

8/10 Good

Jia Liang

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent location
Stayed 3 nights in Apr 2024
Response from Mónica S.Bande (Customer Service) on 10 Apr 2024
Dear guest,We appreciate your rating and are pleased that you found the location of our hotel to be excellent. We take note of your score and will work to continue improving.Warm regards,

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mónica S.Bande (Customer Service) on 28 Mar 2024
Dear Amy. We are pleased to receive your rating. Thank you very much. You have an entire hotel group at your service whenever you wish to return. Regards,

8/10 Good

Oleksandr

Liked: Cleanliness, staff & service, amenities
Good location! Clean room! A little bit small but good enough. I would recommend to stay here for the small trips.
Stayed 3 nights in Mar 2024
Response from Mónica S.Bande (Customer Service) on 25 Mar 2024
Dear guest,We are very pleased that you enjoyed your stay with us, appreciating the good location and cleanliness of your room. We appreciate your recommendation and your rating. Warm regards,

10/10 Excellent

Nelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and accommodating.
Stayed 3 nights in Feb 2024
Response from Anna R. Customer Service on 19 Mar 2024
Dear NeliaThank you very much for taking the time to share your opinion with us. We are delighted to know that we have contributed to making your trip an unforgettable experience.Anna R.Customer Service

10/10 Excellent

Zuleyma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carmen M. Customer service on 15 Mar 2024
Estimada Zuleyma.Muchas gracias por tu puntuación. Esperamos tenerte con nosotros nuevamente en un futuro.Saludos cordiales.

8/10 Good

Lia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was a lovely spot, however I paid for a double bed room and could stuck with. The room on a whole was lovely but the amenities like the tv, fridge and safe did not work properly.
Stayed 3 nights in Jan 2024
Response from Norma A., Customer Service on 23 Jan 2024
Distinguished guest, We are pleased to read that you consider our hotel a charming place. The room assigned to you matches the characteristics of the one you chose in your reservation, but we regret that it did not meet your expectations. We would have liked him to inform Reception during his stay of the inconveniences he mentions, and our staff would have been happy to help him. We will transfer it to the corresponding department to review it and we apologize for any inconvenience it may have caused you. Receive kind regards,

8/10 Good

Ole

Stayed 1 night in Jan 2024
Response from Norma A., Customer Service on 24 Jan 2024
Distinguido/a huésped, Gracias por puntuarnos. Cordialmente,

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hola suizo
3rd time staying here,brilliant location,people on reception were extremely helpful
Stayed 3 nights in Jan 2024
Response from Norma A., Customer Service on 17 Jan 2024
Dear Jenny, We are pleased to know that this is the third time you have stayed at our hotel. We appreciate you highlighting our central location and the kindness of our professionals. We will be happy to welcome you if you visit us again. Receive an affectionate greeting

10/10 Excellent

Nelson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, near stores, restaurants and a metro station right in front of the hotel door. Breakfast was excellent, they even have mimosas!
Stayed 1 night in Jan 2024
Response from Norma A., Customer Service on 9 Jan 2024
Dear guest, We sincerely appreciate your kind comments and the positive evaluation you have given us regarding our location. We are pleased to know that you enjoyed our breakfasts and liked the mimosas. Best regards,

4/10 Poor

Anand

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Norma A., Customer Service on 9 Jan 2024
Dear customer, Thank you very much for your rating. Sincerely,

8/10 Good

Sarah

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Norma A., Customer Service on 21 Dec 2023
Dear customer, Thank you very much for your evaluation. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended!
Friendly and helpful staff, fantastic location, great breakfast buffet, clean rooms. Would stay here again!
Stayed 4 nights in Dec 2023
Response from Norma A., Customer Service on 19 Dec 2023
Dear customer,We appreciate your feedback and all your positive comments. We are delighted to read that you were satisfied and would stay at our hotel again. We would be happy to welcome you back if you decide to visit us again.Sincerely,

6/10 Okay

Irving

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The Hotel is just okay, not much of a luxury at all. the room is super small, the noise level is too much since you can listen to the crow outside. the bed is too hard and is hard to sleep . the Breakfast was just ok, not that good. staff was average . is just no too special overall.
Stayed 4 nights in Nov 2023
Response from Norma A., Customer Service on 7 Dec 2023
"Dear customer, We appreciate your rating and your comments. Our hotel is centrally located, and we cannot control the street noise typical of the center of a large city. We regret any inconvenience this may have caused you, and while exterior rooms are most valued, we suggest that, if you visit us again, you mention your preferences upon check-in at the Reception, and they will try to offer you (subject to availability) a quieter interior room. Regarding the size of your room and breakfast, they adhere to the usual standards and regulations for hotels in its category. Nevertheless, we regret that they did not meet your expectations. Sincerely,"

8/10 Good

Joan P

Clean and comp
All good - the sink is too small
Stayed 6 nights in Nov 2023
Response from Norma A., Customer Service on 7 Dec 2023
Dear customer, Thank you very much for your positive rating and your comments. We are pleased that you positively highlight the cleanliness of our hotel. Regarding the size of the bathroom, it meets the usual standards and regulations for hotels of its category, although we regret that it did not meet your expectations. Sincerely,

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Concha reservations dpt on 21 Nov 2023
Dear Kevin,thank you for your feedback; it's highly valuable to us.

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and knowledgeable. Transit was easy since the subway stop was right in front of the hotel. The surrounding area is beautiful and so much to see and shop. Would go back.
Stayed 3 nights in Nov 2023
Response from Concha reservations dpt on 21 Nov 2023
Dear Danielle,Thank you for your kind words!,We're delighted to hear that our staff's friendliness and knowledge, along with the convenient transit and beautiful surroundings, contributed to a positive experience for you. We'd be honored to welcome you back in the future.

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Location is in the gothic quarter which is great. Bed was comfortable. It was a squeaky frame if you rolled. Our room had a funny almost mould like smell in the bathroom. Front desk people were absolutely lovely. No laundry facilities - only a paid washing service.
Stayed 3 nights in Nov 2023
Response from Concha on 15 Nov 2023
Dear Lindsey thank you for your feedback; it is highly valuable to us. Your insights aid us in making improvements.Sincerely Concha, reservations dpt

10/10 Excellent

Alonso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the middle of the Gothic area. Right between the Basilica of Santa Maria Del Mar and the Cathedral. Staff so friendly and helpful! Loved it.
Stayed 3 nights in Oct 2023
Response from Concha on 16 Nov 2023
Querido Alonso,Gracias por sus valiosos comentarios. Estamos encantados de saber que disfrutó de nuestra ubicación privilegiada.Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro. Su satisfacción es importante para nosotros y nuestro objetivo es brindarle una experiencia aún mejor en su próxima visita. Gracias por elegir nuestro establecimiento.Atentamente Concha, dpto reservas

10/10 Excellent

Denise

Stayed 4 nights in Oct 2023
Response from Concha reservations dpt on 21 Nov 2023
Dear Denise, thank you for your feedback; it is highly valuable to us. Your insights aid us in making improvements.

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great stay, brilliant location, friendly staff. All round a decent hotel.
Stayed 3 nights in Oct 2023
Response from Concha on 15 Nov 2023
Dear Andrew,Thank you for sharing your positive experience. We strive to provide our guests with the best experience possible and knowing that we met your expectations makes us happy. We hope to welcome you again in the future, Thank you for choosing us and for your kind recommendation.sincerely Concha, resevations dpt

10/10 Excellent

Concetta

Stayed 2 nights in Oct 2023
Response from Concha on 16 Nov 2023
Dear ConcettaWe appreciate that you took the time to evaluate the hotel.

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in the heart of the Gothic Quarter
Fantastic stay. Location is amazing. Room was above expectations within the price range paid. Staff were friendly and polite.
Stayed 4 nights in Sep 2023
Response from Concha reservations dpt on 16 Nov 2023
Dear Terrence Thank you for sharing your positive experience. We strive to provide our guests with the best experience possible and knowing that we met your expectations makes us happy.

10/10 Excellent

Mariya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is amazing, nice property and staff, a lot of dining options
Stayed 3 nights in Sep 2023
Response from Concha reservations dpt on 16 Nov 2023
Dear MariyaThank you for your positive feedback

8/10 Good

Mandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the hotel earlier this year. Staff are great and organised. Sadly there are a few road and building works going on in the vicinity, which adds to the general noise of the city. We would stay again as the location of the hotel is convenient, right next to a metro stop, which great for getting around
Stayed 5 nights in Oct 2023
Response from Concha reservations dpt on 16 Nov 2023
Dear Mandyhank you for your feedback; it is highly valuable to us. Your insights aid us in making improvements

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Nice friendly staff. Metro station conveniently located right out front.
Stayed 5 nights in Oct 2023
Response from Concha reservations dpt on 16 Nov 2023
Dear AnneDear Michael, thank you for your feedback; it is highly valuable to us. Your insights aid us in making improvements

10/10 Excellent

Sandra

Travelled with family
Liked: Amenities
You could not get a better location, everything right at the doorstep or just a short walk away.staff were great. Only downfall was the breakfast, coffee was not at all good and hot food cooked in large batches so it could sit there for some time getting cold and dry. Despite that we’d happily go back again.
Stayed 7 nights in Sep 2023
Response from Concha reservations dpt on 16 Nov 2023
Dear customer, we sincerely appreciate your feedback and are pleased to hear that you enjoyed our convenient location and the excellent service provided by our staff. We apologize that the breakfast experience did not meet your expectations.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access
The hotel is in a busy area of Barcelona downtown. Easy access to lot of are to visit walking distance. Metro stop is right there. Easy access to shopping area and restaurant. The only things to know no easy parking at all. Staff helpful and friendly.
Stayed 2 nights in Sep 2023
Response from Concha reservations dpt on 16 Nov 2023
Dear Paul, We appreciate that you took the time to evaluate the hotel

10/10 Excellent

Zhu

Stayed 3 nights in Sep 2023
Response from Concha reservations dpt on 16 Nov 2023
Dear Zhu, We appreciate that you took the time to evaluate the hotel

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Funky guest house. Host was extremely helpful. Location to restaurants, attractions, plazas was excellent.
Stayed 4 nights in Sep 2023

10/10 Excellent

Keith

Stayed 1 night in Sep 2023
Response from Concha reservations dpt on 16 Nov 2023
Dear Keith, thank you for your feedback; it's highly valuable to us.Sincerely.

10/10 Excellent

nazila

Stayed 3 nights in Sep 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, room was a good size and modern decoration. Staff were friendly and helpful.
Stayed 1 night in Sep 2023

6/10 Okay

Courtney

Stayed 5 nights in Aug 2023
Response from c on 16 Nov 2023
Dear CourtneyWe appreciate that you took the time to evaluate the hotel

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
excellent location
Stayed 1 night in Aug 2023

10/10 Excellent

Alison

Travelled with partner
Liked: Amenities
Check was seamless. Staff were very attentive to all our needs - even arranging for the taxi to take us to the airport. Nice to have someone at the front desk greet you with a smile. Convenience is the bakery next door - it’s a must for all travellers. Also best location of the Gothic quarter is where you want to be. Loved that we had a balcony looking out into the street.
Stayed 2 nights in Aug 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 3 nights in May 2023

10/10 Excellent

benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to all restaurants, Museum Picasso and other sight in Gotic area. Nice clean room, breakfast option in Hotel, friendly staff, no complains
Stayed 2 nights in Jul 2023

10/10 Excellent

ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena experiencia, Recomendamos el Hotel Suizo
Stayed 15 nights in Jun 2023