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Reviews of MPM Guinness

4 out of 5
MPM Guinness
Yavor Str., 2770 Bansko, Bulgaria, Bansko, Blagoevgrad Province

Reviews

6.6
Rating 10 - Excellent. 5 out of 17 reviews" "
Rating 8 - Good. 5 out of 17 reviews" "
Rating 6 - Okay. 1 out of 17 reviews" "
Rating 4 - Poor. 2 out of 17 reviews" "
Rating 2 - Terrible. 4 out of 17 reviews" "

7.6/10

Cleanliness

6.0/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Lydia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible experience, staff are rude and lie about using the mini bar and tried to charge us before leaving for drinks we did not drink. The maids did not even clean our room or leave us toilet roll, we had to ask for toilet roll every single day, there is a massive sewage problem that makes the bathroom smell like you know what ! Overall the experience we had was not a good one and are extremely disappointed as we paid £450.00 each for 7 nights which is really expensive considering we only had breakfast included, we will not be visiting this hotel ever again.
Stayed 7 nights in Feb 2024
Response from MPM Hotels on 20 Mar 2024
Dear Lydia, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and disappointment you experienced during your stay at our hotel. Your comments are valuable to us as they highlight areas where we need to improve our services.We deeply regret that you encountered issues with our staff's behavior and the cleanliness of your room. This is certainly not the level of service we strive to provide to our guests. Rest assured, we will address these concerns with our team to ensure that such incidents are not repeated in the future.Regarding the minibar charges and other billing discrepancies, we understand how frustrating it can be to feel unfairly charged. We are committed to investigating these matters thoroughly and rectifying any errors promptly.Additionally, we take cleanliness and hygiene standards very seriously, and it is concerning to hear about the sewage problem in your bathroom. We are actively working to resolve this issue and ensure a more pleasant experience for all our guests.We truly appreciate your feedback and regret that we fell short of meeting your expectations on this occasion. We hope that you will give us another opportunity to serve you better in the future. Best regards,MPM Hotels

2/10 Terrible

Ronnel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST RECEPTIONIST EVER,
Stayed 1 night in Feb 2023
Response from Iliana Getova on 1 Mar 2023
Hello!We are kindly asking you to tell us more.

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Rooms are perfect. Thoroughly enjoyed our stay
Stayed 4 nights in Mar 2022
Response from Marketing Manager on 21 Mar 2022
Thank you, sir! We are glad that you've enjoyed your stay! We are looking forward to be welcoming you soon again.

8/10 Good

Ivo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Good looking hotel but not a pleasant stay.
Room was ok very warm. Spa is average. Not in great condition. Only one working sauna and was great. Pool was warm and pleasant to use. Steam room was working but smelling terrible. Moisture is everywhere. Restorant is not very welcoming food was ok but not excellent. The fire place does smoke and smells everywhere in the communal area.
Stayed 1 night in Dec 2021
Response from Vasil Ivanov on 6 Feb 2022
Dear Ivo, Thank you for staying with us. Your feedback is very helpful because it will help us to improve our services in future. Hope to see you again with in Bansko.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Having a Fantastic Stay and Enjoyable Holiday then Coronavirus put a stop to everything and Staff wasn’t as attentive or Professional as they could have been
Stayed 7 nights in Mar 2020
Response from Vasil Ivanov on 25 Mar 2020
Thank you for your feedback and kind understanding in this difficult for all of us times. Hope to see you again in our hotel.

2/10 Terrible

Coby

Travelled with group
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Jan 2020
Response from Vasil Ivanov on 21 Jan 2020
Dear Coby, Thank you for your feedback. It is just "hate" or there was something wrong with the hotel?

4/10 Poor

Avinoam

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Nice hotel with awful service
Stayed 5 nights in Jan 2020
Response from Vasil Ivanov on 21 Jan 2020
Dear Avinoam, Thank you for feedback. Could you please be a little more specific with what was wrong with our staff ? Thank you in advance. Regards,

8/10 Good

SR

Travelled with family
Liked: Cleanliness
Clean rooms, good location and good food variety . The staff could be more friendly but overall good hotel for the price you pay
Stayed 7 nights in Dec 2019
Response from Vasil Ivanov on 9 Jan 2020
Thank you for your comment. Hope to see you again at MPM Hotel Guinness.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spa facilities not far from main ski gondola
Short walk to the bars/restaurants in the main area of town. Far enough away to be nice and quiet. Facilities were good, particularly the spa facilities. WiFi wasn't great in the room. Staff were reasonably friendly.
Stayed 3 nights in Mar 2018
Response from Vasil Ivanov on 10 Apr 2018
Thank you! Hope to see you again in our hotel.

10/10 Excellent

Haim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ski trip Great hotel
Stayed 5 nights in Feb 2018
Response from Vasil Ivanov on 7 Mar 2018
Thank you for your feedback. Hope to see you soon in our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
was ok

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2023

10/10 Excellent

Arif

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Teleferik merkezine yakın, aile ve çocuk için gayet sıcak , konforlu bir konaklama imkanı olan bir güzle bir otel
Stayed 2 nights in Jan 2023
Response from Iliana on 9 Jan 2023
Dear Mr Arif,Thank you for sharing your recent experience with us!We are glad that you've enjoyed your stay!Regards,MPM Hotels Marketing Team

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ארוחת בוקר לא מגוונת וחסרת השקעה (כמעט ולא מגישים ירקות או פירות) , גם מה שמוגש לא טעים , אחת לכמה ימים ניתן למצוא מאכל משביע רצון אין קפה טעים במלון בכלל במלון רק שתי מעליות , איטיות נורא , מדלגות על קומות שהוזמנו לכן לא מומלץ לקחת קומה גבוהה שירות חדרים בינוני מאוד , עושים את המינימום הנדרש בסידור החדר והשלמת חוסרים ובמקרים רבים לא משלימים בכלל ( סבונים מגבות וכו נקודת אור יחידה במלון הוא הספא , נחמד אחרי יום גלישה
Stayed 5 nights in Jan 2020

2/10 Terrible

DIMITRIOS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Δράμα!!
Πολύ βρώμικο ξενοδοχείο και πολύ κακό service, και παροχές ξενοδοχείου
Stayed 2 nights in Mar 2019
Response from Vasil Ivanov on 1 Apr 2019
Dear Dimitrios, Thank you for your time spend to share your feedback from your stay in our hotel. We see that something in our service did not like you. Would you be a little more specific about what you did not really like? We will be happy to receive your feedback so that we can make our service even better. Thank you in advance.

10/10 Excellent

Vlad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2019
Response from Vasil Ivanov on 24 Jan 2019
Thank you for your feedback. Hope to see you soon again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
πολυ καλό για 4 αστερια
μείναμε πολύ ικανοποιημένοι, μόνο το Wifi δεν δούλευε