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Reviews of The Grand Sathorn

4 out of 5
The Grand Sathorn
88 Jaras Wieng Road, Silom, Bangrak, Bangkok, Bangkok

Reviews

8.0

Very good

Rating 10 - Excellent. 57 out of 224 reviews" "
Rating 8 - Good. 115 out of 224 reviews" "
Rating 6 - Okay. 35 out of 224 reviews" "
Rating 4 - Poor. 12 out of 224 reviews" "
Rating 2 - Terrible. 5 out of 224 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

mowse

Liked: Cleanliness, staff & service, amenities
Staff were great
Stayed 5 nights in Mar 2024
Response from Management Team on 9 Apr 2024
Dear Guest,Thank you very much for choosing The Grand Sathorn for your recent stay in Bangkok and very much appreciated for your valued review. We were delighted to read you enjoyed the stay and you were happy with the staff services and facilities. We wish you to have a wonderful and amazing time on your next trip. Yours sincerely, Management Team

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. Clean room. Polite staff
Stayed 5 nights in Feb 2024
Response from Front Office Manager on 15 Feb 2024
Dear Khun Christopher, Thank you for your feedback! we are happy that you enjoyed your stay at our hotel and I hope you will come back soon. Best regards.

10/10 Excellent

Juhani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool
Response from Front Office Manager on 15 Feb 2024
Dear Khun Juhani, Thank you for your feedback! we are happy that you enjoyed your stay at our hotel and I hope you will come back soon. Best regards.

6/10 Okay

Mike

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My room was nothing like the pictures on hotels.com. They must've showed the remodeled ones. Mine was definitely not remodeled.. Also, when I booked online it said my room had a king-sized bed. It was NOT a king-sized bed. When I called the front desk to let them know, the lady, while a nice women, put me on hold - likely to see what management wanted her to say to me - and returned to conversation to say, "That's our king-sized."... What!?!... There's no such thing as "our" king-sized! There's only king-sized!!... So, while the staff was Thai-friendly, I just can't dig the whole lying thing... "Our king-sized."... What the heck?!... Never lie, Grand Sathorn Hotel! TERRIBLE for business!
Stayed 2 nights in Dec 2023
Response from Front Office Manager on 19 Dec 2023
Dear Khun Mike, Thank you for staying with us and thank you for your comment. We do apologize for any inconvenience caused. We went ahead and passed on your comment to our related Department Head to resolve it as soon as possible. I hope you can give us another chance and stay with us in the future. The smile and enthusiasm to welcome you are already prepared. With best regards.

10/10 Excellent

Eugene, Coppell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great staff, interesting area, easy walk to BTS
Stayed 4 nights in Dec 2023
Response from Front Office Manager on 13 Dec 2023
Dear Khun Eugene, Thank you for your feedback! we are happy that you enjoyed your stay at our hotel and I hope you will return soon. Best regards.

6/10 Okay

William

Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Front Office Manager on 13 Nov 2023
Dear Khun William Thank you for your feedback! we are happy that you enjoyed your stay at our hotel and I hope you will return soon. Best regards.

8/10 Good

BOUNTHIANG

Business traveller
Liked: Cleanliness, staff & service, room comfort
The staffs was very attentive. The rooms are much bigger than most hotel ;) the hotel does need some update. Minor cosmetics changes would be better. But it's near everything you can walk to;) the hotel do need some love from interior and exterior designer.
Stayed 2 nights in Nov 2023
Response from Front Office Manager on 7 Nov 2023
Dear Khun Bounthiang, Thank you for your feedback! we are happy that you enjoyed your stay at our hotel and I hope you will come back soon. Best regards. Front Office Manager

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff. The rooftop pool was the best part!
Stayed 3 nights in Jun 2023
Response from Front Office Manager on 3 Jul 2023
Dear Khun Andrea, Thank you for your feedback! we are happy that you enjoyed your stay at our hotel and I hope you will come back soon. Best regards.

8/10 Good

Daniel

Stayed 1 night in Apr 2023
Response from The Grand Sathorn on 3 May 2023
Dear Khun Daniel, Thank you for your feedback! we are happy that you enjoyed your stay at our hotel and I hope you will come back soon. With best regards.

4/10 Poor

Fredy

Travelled with partner
Disliked: Property conditions & facilities
Good location, near to metro station and pier. Sheets and towels need to be change for new ones.
Stayed 3 nights in Mar 2023
Response from Front Office Manager on 12 Apr 2023
Thank you for staying with us and thank you for your comment. We do apologize for any inconvenience caused. Hope that you give us another chance and stay with us in the future. With best regards.

10/10 Excellent

Alejandro

Stayed 1 night in Mar 2023
Response from The Grand Sathorn Hotel on 3 May 2023
Dear Khun Alejandro, Thank you for your feedback! we are happy that you enjoyed your stay at our hotel and I hope you will come back soon. With best regards.

6/10 Okay

Loi, MISSISSAUGA

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Pools was under construction Hot tub not available Hot water in room is barely hot I guess they have no iron in room However room is very spacious and location is not too far from market to get food
Stayed 3 nights in Sep 2022
Response from Sasinant Wis. on 6 Oct 2022
Dear Loi, Thank you for your time to write the feedback of our hotel. We appreciate you like our hotel location. However, we apologize for any inconvenience caused by the swimming pool closed for renovation. Looking forward to welcome you back in the future. With best regards, Sasinant Wis. Hotel Manager

2/10 Terrible

Eugene, Coppell

Stayed 5 nights in Aug 2022

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop pool was a nice escape from the hustle and bustle of Bangkok.
Stayed 3 nights in Feb 2020
Response from Nathanich on 23 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a hard time finding plugs to charge our devices. Only complaint we had.
Stayed 3 nights in Jan 2020
Response from Nathanich B on 3 Feb 2020
Thanks for staying with us. We appreciate your feedback! We will fix this problem back to standard.

8/10 Good

John, Rochester, NY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. SAFE. Down the alley from everything we needed. Across the alley from a bakery and a 4 star restaurant. Not a chain hotel. Definite SE Asian atmosphere. Extremely clean. Only fault we found was an awkward shower set up with low water pressure. Fabulous roof top pool. Sraff was very helpful, although they struggled with the English language. I would definitely stay here again.
Stayed 6 nights in Oct 2019
Response from NARATHIP / THIP on 26 Oct 2019
Dear Mr.John Thank you very much for your kind comment and your support at The Grand Satorn Hotel on expedia review.We are very pleased to hear that and we will pass your comment to our team to due for more improving your comfort room . we looking forward to welcome you in near further stays in Bangkok . Best regards, Narathip Tarin . Asst.Front Office Manager

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. Classy.
Amazing hotel all round. Good breakfast great room lovely front desk staff.
Stayed 3 nights in Sep 2019
Response from Nathanich B. on 30 Sept 2019
Dear guest, Thanks for staying with us. We appreciate your feedback! We hope to welcome you and your family again.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A repeated stay requested by Traveller. Nothing more to add on
Stayed 2 nights in Sep 2019

8/10 Good

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel for a really good price
It's a small clean hotel in Bangrak, close to food, the Sangri-La, the BTS and other amenities. The surroundings are not pretty, but it feels safe. Keep in mind taxi drivers might act as they don't know the place, make sure you bring a card with the details of the hotel with you. Breakfast was good and varied. Room was spacious and comfortable.
Stayed 8 nights in May 2019
Response from Front Office Manager on 26 May 2019
Dear Guest Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Sasinant Wis. Hotel Manager on 19 Apr 2019
Dear Valued Guest, Thank you for stay with us. We are looking forward to welcome you back again soon. With best regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like swimming pool , Very good staff and excellent food
Stayed 2 nights in Mar 2019
Response from Sasinant Wis. Hotel Manager on 27 Mar 2019
Dear Valued Guest, We are glad to read that you liked our property. Regarding the rooftop pool, our helpful staff and great food. We hope that you will choose us one more time for your next stay in Bangkok. With best regards,

8/10 Good

Jiaming

Liked: Staff & service
Very spacious room but the shower heater is not working well
Stayed 5 nights in Mar 2019
Response from Sasinant Wis, Hotel Manager on 22 Mar 2019
Thank you for taking time to write a nice review. We are thrilled that you loved our spacious room. Also, we've noted your comment to improvement soon. Looking forward to welcome you back again in the near future. With best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to pier. Great staff!! Breakfast had an extensive options....good value for your money!!
Stayed 3 nights in Mar 2019
Response from Sasinant Wis. Hotel Manager on 22 Mar 2019
We are happy to read you experienced a delightful stay at our hotel. Thank you for your nice comments regarding our convenient location, friendly staff and value for money. We look forward to welcoming you back to the hotel soon. With best regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Loved the location near the river. BTS station within 4min walk, same with the pier from which you can take the boats across the river as well as lots of sites. Staff are very friendly. The bathroom needs updating, though, and the swimming pool and gym are tiny. But for me personally, location in a city like Bangkok is the most important.
Stayed 2 nights in Mar 2019
Response from Sasinant Wis,. Hotel Manager on 13 Mar 2019
Dear Valued Guest,It is a pleasure to read your wonderful feedback about our property. We appreciate you like our great hotel location, friendly staff and the rooftop pool. Regarding the dated bathroom, we have a renovation program soon. Looking forward to welcome you back again in the future. With best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Sasinant Wis. Hotel Manager on 5 Apr 2019
Dear Valued Guest, Thank you for staying with us and thank you for your feedback. We hope to welcome you back again in the future. With best regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great . Pool amazing location was close to pier so convenient Staff very friendly Only complaint was the shower which leaked everywhere Overall great place Massive room
Stayed 2 nights in Feb 2019
Response from Nathanich Bhulaisri on 14 Feb 2019
Dear guest , Thank you for choosing our hotel, Thank you about bathroom comment, We will fix and hope to service you again next times. Best Regards

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Nice, clean hotel for the price. The area was a little rough though. Staff friendly and helpful.
Stayed 1 night in Jan 2019
Response from Sasinant Wis. Hotel Manager on 7 Feb 2019
Dear Valued Guest, We really appreciate your nice review and your comments on our hotel following your recent stay. We look forward to welcome you back for many more amazing stays! With best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures of this hotel are overly exaggerated. The “fitness center” consists of a treadmill that needed to be turned on, an old bike, a few weights, and an elliptical. The door is open so there is no air conditioning. The rooms are tired and worn down. I called the front desk for an in the room Thai massage. They said it would be ready in 1 hr. TWO hours later, no one showed up. I walked to the front desk, and the lady was unapologetic.
Stayed 1 night in Jan 2019
Response from Sasinant Wis. Hotel Manager on 22 Jan 2019
Dear Valued Guest, First of all, we thank you for choosing to stay at our hotel. We apologize about the inconvenience caused by the room dated. We would like to inform you that some refreshing works will be done immediately. Regarding the Thai massage lately show up, we are very sorry and passed on this issue to our related department for improvement. We hope you will choose our hotel again for your next visit to Bangkok. With best regards,

6/10 Okay

Verified traveller

Travelled with partner
Had a great roof top pool and friendly staff. Good location close to sky train and ferry pier
Stayed 3 nights in Dec 2018
Response from Sasinant Wis. Hotel Manager on 24 Dec 2018
Dear Valued Guest, Thank you for your nice feedback. We are delighted that you had a pleasant stay with us. We look forward to serving you again soon :)

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, they were so pleasant and really went out of their way to make sure our stay was pleasant throughout.
Stayed 5 nights in Nov 2018
Response from ton on 19 Dec 2018
Hopefully to welcome you again. Thanks you for considering our hotel.

10/10 Excellent

Peter, Dunedin, New Zealand

Liked: Staff & service
Something of an old world feel, as though every guest is known to the staff and made to feel welcome and at home.
Stayed 6 nights in Oct 2018
Response from Ton on 19 Dec 2018
Thanks you for comment again. we will improve our service.

8/10 Good

Miguel, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing special. It is well located but the area is not nice. The better was the breakfast.
Stayed 1 night in Oct 2018
Response from ton on 19 Dec 2018
thanks you for comment.

6/10 Okay

Aaron

Disliked: Cleanliness, property conditions & facilities, room comfort
Okay in a pinch
The location was good, however the room had an old musty smell and the room had a window with a pretty bad view. The pool was okay but the sunbeds were uncomfortable. The breakfast was above average.
Stayed 3 nights in Sep 2018

8/10 Good

Fion, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand old lady
This was probably a very good hotel long ago and can see efforts were made to upkeep. Pros: Very big and clean room Nice big bathtub Good location Cons Aircon was a bit noisy Takes way too long to fill the bathtub Window leak a little under very heavy rain, lucky it was tiled floor Can hear people talking in the corridor, soundproofing can be better
Stayed 3 nights in Sep 2018

8/10 Good

Daniele

Liked: Cleanliness, staff & service, room comfort
Pretty nice hotel
Had to ask to change to another room. The first room looked a bit shabby with a dysfunctional safe. The Robinson mall next to the hotel is a great place for decent food.
Stayed 6 nights in Jul 2018
Response from Front Office Manager on 30 Jul 2018
Thank you for feedback .We will approve for good experience for your next time.

10/10 Excellent

Marie, Doha, Qatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff & Clean Room
A great experience! Very friendly staff, clean room, & excellent hotel service!
Stayed 2 nights in Jun 2018
Response from Front Office Manager on 11 Jul 2018
Thank you for good review. Hope to see you next time for shear good experience with my staff.

8/10 Good

Laurence

Liked: Cleanliness, property conditions & facilities, room comfort
Great location to lots of fun stuff. Felt very safe. Was nice place to stay and will again. Great pool and deck
Stayed 6 nights in Feb 2018
Response from Tho on 19 Mar 2018
Thank you for goos comment hope you have a nice time in The Grand Sathorn Hotel. And see you next time for giid experience.

8/10 Good

Abdul

Liked: Cleanliness, staff & service, room comfort
Nice quite hotel,near to the shopping center and good friendly staff.
Stayed 5 nights in Mar 2018
Response from Saranyapat on 14 Mar 2018
Thank you for good comment. Hope to see you again next time for good experioenc together with my team THe Grand Sathorn

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was spacious and comfortable! Beautiful rooftop pool and gym area. We arrived late and had a seamless check in at 2 am
Stayed 1 night in Mar 2018
Response from Saranyapat on 8 Mar 2018
Thank you for review. We will approve and hope your are go to my hotel again next time. For good experience together next time.

4/10 Poor

carl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review of Grand Sathorn Hotel.
Terrible location, back alley location. Small lobby, rooms were unkempt, mattresses hard like sleeping on the floor. Restaurant on roof top, small, food mediocre at best. Had booked for two nights, checked out to another hotel after first night. No refund offered for second night booked. Would not recommend this hotel.
Stayed 2 nights in Feb 2018
Response from Front Office Manager on 5 Mar 2018
Have much apologize for information. But hope you happy time to hotel next time . We will approve.

8/10 Good

Sandra, Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and great location
Lovely hotel, great location, breakfast good with an egg station. Pool area great but the beds although look fab are really uncomfortable. Reception very friendly.
Stayed 3 nights in Jan 2018
Response from Saranyapat on 6 Feb 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Bangkok Hotel
Stayed here quite a few times, All ways my first choice in Bangkok - Good breakfast, Excellent spacious room & Great roof top pool
Stayed 4 nights in Jan 2018
Response from tho on 29 Jan 2018
Thank you for good score and hope to see you next time.

8/10 Good

maria julia

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
great hotel in bad location
Stayed 3 nights in Jan 2018
Response from tho on 29 Jan 2018
Have much apologize for location. But soon will approve for this. We will make good experience with my team. Thank you

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
The Grand Sathorn
Good location for BTS about 5/10 minutes walk. Plenty nice little local restaurants and cafes nearby that a reasonably priced. Some areas of the hotel look a little tired but it was clean and comfortable. Staff were always polite, friendly and nothing less than helpful. Cannot praise them enough. If your getting a taxi, make sure you have a map to help the driver, or allow more time if you're going to airport.. 2/3 taxis could not find it! The hotel did offer a taxi top airport but unless you're in a group and sharing the cost its too expensive.
Stayed 5 nights in Dec 2017
Response from THO on 10 Jan 2018
Thank you for good review. We will approve for good experience your stay next time. Have a nice day

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel in a convenient location
Location is great, very close to boat and tram stations where you can get to anywhere using public transport. There is a shopping centre nearby where you can get great breakfast quite cheap (you have to go down some stairs next the the mcdonals. Not many good options for dinning nearby though. The swimming pool in the top floor is great and is perfect to relax after a long day walking. The room is huge and they provide with everything that is expected from a 4 start hotel.
Stayed 3 nights in Dec 2017
Response from Tho on 10 Jan 2018
Thank you for good review hope to see your again next time.

8/10 Good

Jeff

Liked: Cleanliness, staff & service
Good bit a bit over priced
Good location! Stayed here a couple of times, it’s really not worth the cost when compared to other newer hotels!
Stayed 2 nights in Dec 2017
Thank you for good comment. Hope see yopu again next time for shere goo experien to my team.

6/10 Okay

Don, north carolina

Liked: Cleanliness, property conditions & facilities
So far it’s about average. Buffet brea Buffet
Terrible buffet breakfast I’m very disappointed in management and the restaurant staff. I recommend my friends and other travelers not to stay at this hotel.!$7
Stayed 25 nights in Nov 2017
Response from Tho on 3 Jan 2018
Have much apologize for this.We will approve and hope to see you next time for shere good experience together next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Worth considering
Nice hotel ,good breakfast.
Stayed 3 nights in Nov 2017
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

luyen

Liked: Cleanliness, staff & service
Good and economical hotel
Older hotel in good location. 6 minutes walk to BTS station. Good price.
Stayed 1 night in Nov 2017
Thank you for comment. We will improve for good experience of you in my hotel again.