Have stayed twice before and had a great experience, this time not so much. Dirty towels left in the bathroom from previous guest, no welcome drink let alone water available after a long journey, front desk staff quite rude. Housekeeping also very slow, room still wasn’t serviced at 3pm daily. Raised issues with the customer relations manager who said she would address. Given the good experiences of the past, I am prepared to try this hotel again and give this stay a once off reprieve.