Reception
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Reviews of Capital O 854 Ub Caisar Hotel

2 out of 5
Capital O 854 Ub Caisar Hotel
17-24, Jl. Teuku Nyak, Arief, Banda Aceh, Banda Aceh

Reviews

4.0
Rating 10 - Excellent. 0 out of 3 reviews" "
Rating 8 - Good. 0 out of 3 reviews" "
Rating 6 - Okay. 1 out of 3 reviews" "
Rating 4 - Poor. 1 out of 3 reviews" "
Rating 2 - Terrible. 1 out of 3 reviews" "

3.4/10

Cleanliness

4.0/10

Staff & service

2.0/10

Amenities

4.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Heri

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of light bulb off, wastafel broken, near the hotel there are many cafe, street food. Very convenient for dining.
Stayed 2 nights in Apr 2023
Response from Ammy on 30 May 2023
Hi, Heri! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

6/10 Okay

Nurul

Travelled with family
Disliked: Cleanliness, staff & service
The place was dirty. A lot of junk in the window area. Bathroom sink was dirty. The adjustment for water temperature is very high, so not short people friendly. The bed was good.
Stayed 2 nights in Jul 2022
Response from Ammy on 10 Jul 2022
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

2/10 Terrible

Samir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Ravneet on 11 Jul 2019
We never expect any of our guests to face such issues, Samir! We’re extremely apologetic after knowing this kind of hassle faced by our guest. We have shared this with our team to take necessary action to ensure it does not repeat. Regards, Ravneet