Desk, iron/ironing board, free cots/infant beds, rollaway beds
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Reviews of Nesuto St Martins Apartment Hotel

4.5 out of 5
Nesuto St Martins Apartment Hotel
6-12 St Martins Lane, Auckland

Reviews

8.0

Very good

Rating 10 - Excellent. 1002 out of 3149 reviews" "
Rating 8 - Good. 1310 out of 3149 reviews" "
Rating 6 - Okay. 565 out of 3149 reviews" "
Rating 4 - Poor. 193 out of 3149 reviews" "
Rating 2 - Terrible. 79 out of 3149 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
it was ok
Stayed 2 nights in May 2024

8/10 Good

Zofia

Stayed 1 night in May 2024

6/10 Okay

Mark, Kaitaia

We don’t often post negative reviews but can’t deny the fact that our stay here was far than satisfactory. Accommodation in Akl is often inflated by high car park fees so we booked this place knowing that car parking was complimentary as per our Expedia status. Upon arrival we were told that the car park was full and would be full for the next 2 weeks - which makes no sense. There is no street parking so ended up in the Wilson’s car park. Our room smelt terrible, like serious body odour/sweat so we didn’t unpack but returned to reception. One gets the feeling that parts of the complex are used for emergency housing and that this room was one of them. Thankfully they upgraded us to a 2 bedroom apartment with great views. Carpet well worn with the rest of the apartment nice. After noting the lack of car parking in our initial check in review we received a phone call on day 2 notifying us that the car park was available for our final night. Unlikely we will be back and unlikely to recommend.
Stayed 2 nights in May 2024

2/10 Terrible

Jean-Pierre

Travelled with partner, Travelled with group
Disliked: Cleanliness
We booked a room with a King and Queen bed. When we got to our room, it was a Queen and two singles. The room had also not been cleaned as there were used towels and unmade beds. When we raised this and that it was the wrong beds, they gave us a new room, but didn't have any with the two beds initially booked. The windows also didn't shut properly, so you could hear wind coming in overnight. The shower head in the bathroom was also broken and slid down the pole and flopped forward constantly. Not a great stay, but central and cheap for a last minute trip to Auckland.
Stayed 1 night in May 2024

10/10 Excellent

Ishvinder

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Value for money
Stayed 1 night in May 2024

4/10 Poor

Dominic

Liked: Cleanliness
Disliked: Amenities
While the staff were great and helpful, the unit was poorly appointed and did not match that advertised at point of sale. Worn carpet and furnishings, with no air conditioning (which meant drapes had to be kept drawn to avoid the room becoming a sauna). The bed, however, was very good and comfortable. While parking is available, it is best suited to small vehicles and strong nerves (particularly when exiting)
Stayed 13 nights in Apr 2024

4/10 Poor

MUSTAFA

Business traveller, Travelled with group
Disliked: Amenities, property conditions & facilities
The surroundings are very noisy, the music and noise around the hotel continued until 3 o'clock at night, I do not recommend his property
Stayed 2 nights in May 2024

6/10 Okay

Amour

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The staff were friendly and kind. The beds are very comfy. The room has a balcony. They have parking available. It’s very close to queen street and the apartment fit my 5 person family well. There are cooking facilities and a dishwasher in the rooms. Everything else is outdated or broken. There was broken furniture all in the carpark. The room had stains, the carpet had bad repair jobs done. The washing machine in our apartment was leaking and unuseable during our 2 night stay. Our twin babies dropped food on the carpet that we would’ve vacuumed up ourselves if there was an option to do so. They charged us $80 “stain” fee. The pool is closed through the cold months and there is no inside pool. You can also hear through the walls quite well. (Sorry to any of our neighbours).
Stayed 2 nights in Apr 2024

6/10 Okay

Rachel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Liked the apartment style accommodation and space available. Disliked the lift not working, being unable to access other floors to be with our friends, the narrow and difficult car park, and the difficulty finding the entry to the complex to check-in, inclding where to park temporarily.
Stayed 1 night in Apr 2024

6/10 Okay

Ashleigh

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Bit run down. Not as clean as it could be. Noisy. Beds were really uncomfortable. Location however was good for us.
Stayed 2 nights in Apr 2024

8/10 Good

Kayla

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Jess

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Brent

Liked: Cleanliness
Stayed 5 nights in Apr 2024

10/10 Excellent

Shannen

Liked: Cleanliness, property conditions & facilities
Lovely and affordable place to stay
Stayed 2 nights in Apr 2024

8/10 Good

Cheryl and Terry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was great. Be careful of the parking. There is parking available beside the hotel.
Stayed 7 nights in Apr 2024

6/10 Okay

Ruth

Stayed 1 night in Apr 2024

10/10 Excellent

Sarah

Stayed 2 nights in Apr 2024

8/10 Good

KEN

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The access parking is hard for large vehicle
Stayed 1 night in Apr 2024

8/10 Good

Jo

Liked: Cleanliness, property conditions & facilities
Handy to get onto southern motorway. Helpful staff
Stayed 1 night in Apr 2024

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, property conditions & facilities
This was a great spot with great views and being amidst the big city. The appartments were very clean and perfect for our family of 5 to enjoy some city life for a spell. Parking easy and walking distance to many great spots. A central plesant location.
Stayed 2 nights in Mar 2024

6/10 Okay

Hanae

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Jason

Liked: Cleanliness
Property served its purpose. Inner city with decent size and cleanliness. Staff was helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Sage

Liked: Property conditions & facilities
Overall good
Stayed 1 night in Mar 2024

6/10 Okay

CHEE KHEONG

Travelled with group
Liked: Cleanliness
Furniture are running down. Overall still bearable
Stayed 2 nights in Mar 2024

6/10 Okay

Rahul

Travelled with family, Travelled with group
Liked: Cleanliness
Didn't like the parking. So narrow and we couldn't fit our car in. The steep slope didn't help. Stairs at the front of the property meant that one had to carry heavy bags up and down.
Stayed 2 nights in Mar 2024

8/10 Good

cam

Travelled with partner
Liked: Cleanliness, amenities
The negative part is no air conditioning in neither of 2 bed rooms. The main air condition unit is located in the living room. The cool air is unable to enter the bed rooms. They did provide 2 table stand electrical fan in each room. But it does not have any effect to cool down or blow away the humid and bit hot air inside the unit.
Stayed 3 nights in Mar 2024

8/10 Good

Kirsty

Liked: Property conditions & facilities
Nice and spacious
Stayed 1 night in Mar 2024

10/10 Excellent

Michaela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good property, friendly staff
Stayed 1 night in Mar 2024

8/10 Good

Demi

Travelled with group
Liked: Cleanliness
Really friendly staff and in a good location. Great views and lovely spacious bathroom. And appreciated the parking spot for my visitor.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I really loved staying here. One of the best in New Zealand
Stayed 4 nights in Feb 2024

8/10 Good

Dave, Oxford

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Room was bigger than expected. Very clean and comfortable bed. Carpet and settee look tired but fine to use. Compact kitchen. Hotel didnt reply to my message before arriving confirming booking. Entrance is down steps or use loading area if in wheelchair. Yes a cemetery opp the front door. Get over it ! Its historic as Aucklands first cemetery worth a look. I dont agree with all the negative comments as great value for money
Stayed 3 nights in Feb 2024

10/10 Excellent

Skye

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Guy

Travelled with family
Liked: Cleanliness, amenities
It's a nice central location. Staff at reception very friendly. Parking is terrible unfortunately,very steep. Hotel underground parking very tight too, and we had problems exiting at the ramp. Nice and clean inside the apartments. I thought the apartments came with washing machine and dryer, so queuing up for small washing was an issue. Overall though we had a pleasant stay.
Stayed 4 nights in Feb 2024

10/10 Excellent

Catherine

Liked: Cleanliness, room comfort
We stayed for 3 nights at the Nesuto. The room was large with a separate bedroom and had everything we could need in it from a kitchen with oven to washing machine and dryer. Would recommend this hotel.
Stayed 3 nights in Jan 2024

6/10 Okay

Marika

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Jamie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The photo of the pool and then the photo in a different light and angel of the same pool with a "fitness facility" caption made us think there was a gym..Definitely was no gym..pretty deceiving marketing. And the pool was freezing with no seats or anything in the area like the pics show. Pool tiles looked very dirty also. Carpark very hard to get in and out of. Walls in room had visible marks all-over them where theyve been wiped with a cloth or something. Wish id read other reviews before booking.
Stayed 2 nights in Feb 2024

8/10 Good

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay. Very clean and quiet. The car park was tricky but it was nice and secure.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ian

Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff. Good value for the price.
Stayed 1 night in Feb 2024

4/10 Poor

Adam

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Thoroughly disappointed in this property. The pool was closed for maintenance which wasn’t disclosed at time of booking. This property advertises that every room has air condition which is a complete lie, the rooms have no air conditioning. Not ideal in the summer heat resulting in next to no sleep. We had to remind the staff to service our room and provide new towels etc. The car parking is a nightmare to access. Luckily our rental car was small as a medium size car literally would not be able to access the car park. There is no street parking available to temporarily park while you attempt to check in/out. The parks that are available look to be utilized by staff cars all day, every day. Quite possibly the worst property I have ever stayed at. Seriously wouldn’t suggest anyone stays here. Never again
Stayed 5 nights in Jan 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Highly Disappointing
The photos absolutely misrepresent the property so do not book based on what you see in them because like us, you will be highly disappointed.
Stayed 3 nights in Jan 2024

2/10 Terrible

juliette

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jan 2024

8/10 Good

Trudie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and tidy room. Pool unavailable which was disappointing and the main reason for booking. Parking great but very tight for a bigger vehicle.
Stayed 2 nights in Jan 2024

8/10 Good

Catherine

Liked: Cleanliness
I've stayed here long term before, and both times I was given a one bedroom that had two double beds pushed together, taking up the whole room, making it very difficult to get out onto the balcony, or make the bed(s). It was obvious that the the room was meant for a queen bed, because of the placement of the reading lights, which were place so low that I kept hitting my head on them. I complained to the housekeepers, and was moved to a studio room with a queen bed, and a fantastic view. However, I had to turn on all the lights to read in bed, because there were no reading lights over the bed. All the rooms have kitchens, so I saved lots of money by preparing my own food. The bathrooms are poorly designed, with empty space where the washer/dryer should go. The towels are far from the shower, which leaks all over the floor. The sofa needs replacing.
Stayed 7 nights in Jan 2024

10/10 Excellent

Brad

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Apartment was lovely and the building staff were great. Room had a wonderful view on the 17th floor. Well used room and could use some repairs but overall comfortable stay!
Stayed 3 nights in Jan 2024

6/10 Okay

Michael

Stayed 1 night in Jan 2024

6/10 Okay

Janeth

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness
The parking is very bad!! The viranda during the night its making noise
Stayed 2 nights in Jan 2024

8/10 Good

Yongming

Stayed 1 night in Jan 2024

6/10 Okay

jessie

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Jan 2024

6/10 Okay

Monique

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Property was clean and staff were friendly, but that is where the positives stop. We were ‘upgraded’ to a room with a view, and the view was great but the room was not. Carpet was ripped and fading, air con didn’t have a remote, when we asked for a remote they told us it didn’t work and to use our fans. We had no fans. We requested them and they got delivered to us after midnight on arrival back to the hotel. Windows wouldn’t open, they were stuck shut. Very average stay for the cost of the room!
Stayed 1 night in Jan 2024

8/10 Good

Trudy

Liked: Cleanliness, property conditions & facilities
Our apartment was clean and suited our needs at the time
Stayed 1 night in Jan 2024