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Reviews of Romantik Hotel Säntis

4 out of 5
Romantik Hotel Säntis
Landsgemeindeplatz 3, Appenzell, AI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 49 out of 91 reviews" "
Rating 8 - Good. 36 out of 91 reviews" "
Rating 6 - Okay. 3 out of 91 reviews" "
Rating 4 - Poor. 2 out of 91 reviews" "
Rating 2 - Terrible. 1 out of 91 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Raymond

Stayed 2 nights in Jun 2023

10/10 Excellent

Ron, Layton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Appenzell area is a gorgeous rural area with phenomenal scenery. The hotel and town are traditional Swiss architecture with a very welcoming atmosphere. The staff was friendly and the rooms comfortable. This was our favorite area in Switzerland 🇨🇭.
Response from Stefan A. Heeb, Hotelier on 31 May 2023
Dear Mr. Dillon,It is such a pleasure that you enjoyed your stay so much. We thank you for your great comment and hope to welcome you again in our hotel.We wish you all the best and warm regardsStefan A. Heeb, Hotelier

10/10 Excellent

John

Stayed 2 nights in Apr 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very friendly staff
Stayed 4 nights in May 2021

10/10 Excellent

Aline A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional Swiss hotel
Cozy and special
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A classic example of warm Swiss hospitality and good living situated at the heart of a chocolate-box-beautiful village.
Stayed 1 night in Dec 2019
Response from Stefan A. Heeb, Hotelier on 7 Dec 2019
Dear guest, It is such a pleasure that you enjoyed your stay so much. We thank you for your great comment and hope to welcome you again in our hotel. We wish you all the best and warm regards Stefan A. Heeb, Hotelier

4/10 Poor

Tex45, Tx

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is advertised as ‘Romantic’, but just needs a major upgrade. I travel a lot including this region and the hotel is in poor condition but well maintained. Either upgrade or put it as a 2 Star hotel
Stayed 1 night in Sep 2019
Response from Stefan A. Heeb, Hotelier on 13 Sept 2019
Dear Tex45 Thank you for your review. We are very sorry that we didn’t meet your expectations. Be assured that this does not reflect our usual standard. We wish you all the best. For next time please tell us directly at the reception if something happens like this. Than we could have change you to another room. Best regards, Stefan A. Heeb, Hotelier

10/10 Excellent

GL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, clean room, homey feeling! breakfast wonderful.
Stayed 1 night in Jun 2019
Response from Stefan A. Heeb, Manager on 29 Jun 2019
Dear guest It is such a pleasure that you enjoyed your stay so much. We thank you for your great comment and hope to welcome you again in our hotel. We wish you all the best and warm regards Stefan A. Heeb, Manager

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect small Swiss village stay
Great family operation. The hotel restaurant was amazing.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the cute town of Appenzell. Clean, good sized bathrooms. Nice bed. Would recommend.
Stayed 1 night in Aug 2018
Response from Stefan A. Heeb, Owner on 31 Aug 2018
Dear Sir or Madam Thanks a lot for your review and your visit. We are happy, that you liked Appenzell and especially our hotel. Thank you for your recommendation and all the best. Kind regards Romantik Hotel Säntis

10/10 Excellent

Burt, Palm Beach, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in a very romantic and historic setting
Stayed 1 night in Aug 2018
Response from Stefan A. Heeb, Hotelier on 9 Aug 2018
Dear Burt Thank you for your valued feedback and your visit. We are happy that you enjoyed the romantic and historic setting. We would be very happy to welcoming you back soon. Have a great summer! Best regards Romantik Hotel Säntis

10/10 Excellent

Ann, Pleasanton, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint, clean and cute. Beds very comfortable and bathroom exceptionally nice. Great upstairs restaurant food for breakfast and dinner. Highly recommend this hotel.
Stayed 3 nights in Jul 2018
Response from Stefan A. Heeb, Manager on 6 Aug 2018
Dear Ann Thank you for your visit, we are happy that you enjoyed your room and especially the bathroom. Thank you also for all the compliments regarding our restaurant, we will forward them to our staff. We really appreciate your recommendation and hope to see you soon. Best regards Romantik Hotel Säntis

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location to shops and restaurants. Super helpful staff.
Stayed 1 night in Jun 2018
Response from Stefan A. Heeb on 9 Jul 2018
Dear Sir or Madam We are very happy, that you stayed with us and that our staff was helpful. We are very centrally located, perfect to do some shopping or dining out. We hope to see you soon! Best regards Romantik Hotel Säntis Stefan A. Heeb Hotelier

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint.
Nice older hotel. Room was spacious and was as expected for this small rural town. We enjoyed our visit.
Stayed 1 night in Oct 2017
Response from Karen Griesbach on 19 Oct 2017
Dear Jeff Thank you very much for your stay and your comment. We are very happy that you enjoyed your visit and hope to see you soon again here in Appenzell. All the best and kind regards, Romantik Hotel Säntis Stefan A. Heeb Hotelier

10/10 Excellent

Jonathan, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotelEach year
Each year i'm visiting appenzal and staying in this hotel
Stayed 2 nights in Sep 2017
Response from Romantik Hotel Säntis on 19 Oct 2017
Dear Jonathan Thank you very much for your comment and your stay every year, we really appreciate that. We wish you all the best and look forward, to welcoming you next year again. Best regards Romantik Hotel Säntis Stefan A. Heeb Hotelier

10/10 Excellent

John W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Wendy, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Hotel also has a good restaurant with patio on main square
Stayed 1 night in Jul 2017
Response from Stefan A. Heeb on 3 Aug 2017
Dear Wendy Thank you very much for your stay and for taking the time to write this valued feedback. We are happy that you enjoyed the terrasse and the Restaurant and we will forward your compliments to our staff. Have a good time and hopefully see you soon. Best regards Romantik Hotel Säntis Stefan A. Heeb Hotelier

8/10 Good

Martin, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel Great Location
Beautiful hotel in the pretty village of Appenzell. Very good food in restaurant and the location near to Zurich and next to the Alps is excellent. Rooms are clean and well maintained though the decor is a little dated. Great location for touring and sightseeing.
Response from General Manager on 16 Sept 2016
Dear guest It is such a pleasure that you enjoyed your stay so much. We thank you for your great comment and hope to welcome you again in our hotel. We wish you all the best and warm regards Romantik Hotel Säntis Karen GRiesbach, Assistant of Management

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming in every sense of the word
Loved my short stay, staff were very friendly, even walking me to my room

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 stars
Our favorite hotel in Switzerland! The room was spacious and comfortable with a sitting are and large bathroom. (Funky frosted glass made privacy questionable but it worked.). Everyone was so nice and helpful! The breakfast omelet was fluffy and tasty! We highly recommend this hotel if you are in area.

10/10 Excellent

Andrew, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I felt like I was in a postcard.
Amazing little chateau in the Swiss alps. Staff was extremely friendly and the hotel was very picturesque.

10/10 Excellent

Bill & Mary, Ft. Worth, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful hotel in small town
Hotel was very convenient to the train station. It is in the center of this wonderful village with lots of restaurants and plenty of shopping. Rooms were very nice the restaurant served a nice buffet breakfast and alson dinner. The bar was pleasant.

10/10 Excellent

Daniel, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo Trip
Perfect example of Swiss hospitality. The Hotel restaurant was excellent as well. I would stay again in a heartbeat.

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Stefan A. Heeb, Hotelier on 3 Mar 2024
Sehr geehrter ErikHerzlichen dank, dass Sie uns bei der Bewertung die volle Punktzahl gegeben haben. Wir würden uns freuen, Sie wieder einmal bei uns willkommen zu heissen.Freundliche GrüsseStefan A. Heeb, Hotelier

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles bestens ausser kein Parkplatz vorhanden.
Stayed 1 night in Sep 2023
Response from Stefan A. Heeb, Hotelier on 23 Sept 2023
Sehr geehrter GastDanke für Ihr Feedback. Mit dem Parkplatz müssen wir Ihnen jedoch wiedersprechen. Wir haben eigen Aussenparkplätze und Tiefgaragenplätze, welche wir unseren Gästen gegen einen Aufpreis zur Verfügung stellen.Freundliche GrüsseStefan A. Heeb, Hotelier

10/10 Excellent

Lilian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Hotel mit sehr freundlichem Personal. Sehr ruhig und doch zentral gelegen. Gerne wieder
Stayed 3 nights in Aug 2023
Response from Stefan A. Heeb, Hotelier on 23 Sept 2023
Sehr geehrte LilianSchön, dass Sie sich bei uns wohl gefühlt haben. Wir danken Ihnen herzlich für das gute Feedback und geben das Lob gern an all unsere Mitarbeiter weiter. Gern würden wir Sie wieder einmal bei uns willkommen heissen.Freundliche GrüsseStefan A. Heeb, Hotelier

10/10 Excellent

Thuillard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel agréable, ambiance typique, nourriture excellente
Stayed 1 night in Jul 2023

10/10 Excellent

Jean-Jacques

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hôtel; si nous le pouvons, nous reviendrons
Stayed 1 night in Jul 2023

8/10 Good

susanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schöner Kurzaufenthalt
Das Personal ist ausgesprochen freundlich, das Zimmer sehr sauber und ruhig. Badezimmer ehler klein aber funktional. Das Frühstück einfach genial und das Essen im eigenen Restaurant ebenfalls sehr fein. Der Fernseher (in unserem Zimmer) ist seitlich vom Bett ungünstig platziert. Preis insgesamt eher hoch.
Stayed 1 night in Oct 2022

10/10 Excellent

Daryoush

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr freundliches und hilfsbereites Personal
Stayed 1 night in Aug 2022
Response from Stefan A. Heeb, Hotelier on 19 Aug 2022
Sehr geehrter DaryoushSchön, dass Sie sich bei uns wohl gefühlt haben. Wir danken Ihnen herzlich für das gute Feedback und geben das Lob gern an all unsere Mitarbeiter weiter. Gern würden wir Sie wieder einmal bei uns willkommen heissen.Freundliche GrüsseStefan A. Heeb, Hotelier

8/10 Good

Olivier

Stayed 2 nights in Aug 2022

10/10 Excellent

Danielle

Travelled with partner
Liked: Staff & service
Personnel attentionné et fait le maximum pour rendre agréable le séjour des voyageurs
Stayed 1 night in Aug 2022
Response from Stefan A. Heeb, Hotelier on 19 Aug 2022
Bonjour Danielle,Ravi que vous vous sentiez à l'aise avec nous. Nous vous remercions beaucoup pour vos bons commentaires et sommes heureux de transmettre les éloges à tous nos employés. Nous serions heureux de vous accueillir à nouveau.Meilleures salutations,Stefan A. Heeb, Hotelier

2/10 Terrible

Sylvia

Travelled with family
Disliked: Staff & service
Nie wieder!
Wir hatten zwei Nächte gebucht. Einen Tag vor Reiseantritt wurde ich positiv auf Corona getestet. Umgehend haben wir das Hotel informiert und Sie telefonisch gebeten, uns evt. einen Gutschein auszustellen bzw. das Arrangement zu verschieben. Leider war null Kulanz zu erwarten. Wir mussten die erste Nacht trotzdem bezahlen mit der Info, wir können das Geld ja vom Versicher zurückfordern… Unter Gastlichkeit verstehe ich etwas anders! Lieber eine Nacht abkassieren anstatt das Arrangement zu verschieben und zwei zufriedene Gäste gewinnen. Schade eigentlich, scheinen nicht auf neue Gäste angewiesen zu sein!
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

Gema

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

NAOMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour en Appenzell
Hôtel très agréable et personnel adorable. La chambre était d’une propreté irréprochable et le lit confortable. Le petit-déjeuner était parfait.
Stayed 1 night in Aug 2021

10/10 Excellent

Beatrice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

P. G., Ebikon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Der Aufenthalt in diesem Hotel ist empfehlenswert. Historische Lage am Landsgemeindeplatz. Herzliche Bewirtung!
Stayed 1 night in Aug 2020

8/10 Good

Rita

Liked: Cleanliness, staff & service
Aufenthalt 4-9.8.2020
Zimmer:128 Zimmerreservierung
Unser Wunsch-Aufenthalt (inkl. Datenverschiebung um zwei Tage) ging reibungslos über die Bühne. Kompliment an Frau Soder Empfang
Sehr freundlich und herzlich. Wir haben uns sofort wohl gefühlt. Manko, es hatte keinen Lift zu unserem Zimmertrakt. Es wurde uns aber eine Gepäcktragehilfe angeboten. Zimmer
Sauber und gepflegt. Mit Minibar, TV etc.. Die Einrichtung ist etwas in die Jahre gekommen, hat aber aus diesem Grund einen gewissen Charme. Einzige Mankos die erwähnenswert sind: Garderobe und Kleiderkasten sind zu klein, wenn zwei Personen über eine Woche in diesem Zimmer logieren. Das Badezimmer ist optimal eingerichtet, hat aber keine Dusche, sondern noch eine Badewanne. Der Einstieg ist nicht unproblematisch. Eine kleine, einstufige Einstiegshilfe erleichtert zwar den Einstieg, aber man muss wirklich aufpassen, dass man nicht ausrutscht. Also, unbedingt eine Gummimatte verlangen. Die Einstiegshilfe hat sich ausserdem als ideale Stolperfalle entpuppt.Während unseres Aufenthaltes hat sich im übrigen herausgestellt, dass zeitweise das Zimmer nach Zigarettenrauch und Abgasen «duftet» und die Warenanlieferungen um 06:30h morgens waren auch nicht gerade ein Highlight. Schlichtweg lärmig.Restaurant
schöne, gemütliche Einrichtung, sowohl im Parterre, wie auch im 1. Stock. Das Essen war durchzogen, Teigwaren mit Käse lauwarm / Keine Insektengitter, Wespen beim Frühstück! Lage sehr gut, Service ebenfalls sehr gut.
Stayed 5 nights in Jul 2020

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
schönes Appenzell
Ich habe meinen 2 Nächte Aufenthalt genossen. Am ersten Abend meinte die Bedienung dass eine Reservation auf der Terasse fürs Nachtessen nicht nötig sein .... und dann hatte es keinen Platz. Das hat mich schon etwas verärgert. Für den 2. Abend habe ich auf einer Reservation bestanden und es waren an diesem, einem Montagabend, alle Tische reserviert. Sonst war alles gut für mich.
Stayed 2 nights in Jul 2020
Response from Stefan A. Heeb, Hotelier on 10 Aug 2020
Sehr geehrter Peter Vielen Dank für die gute Bewertung. Es freut uns, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Es tut uns leid, dass Sie eine falsche Information erhalten haben. Freundliche Grüsse Stefan A. Heeb, Hotelier

10/10 Excellent

Brigitte, Lausanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accueil très sympa et chaleureux. Le client est apprécié et est traité avec beaucoup d’attention.
Stayed 2 nights in Jul 2020

10/10 Excellent

Horst

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apoenzeller Traditionen
Perfekte Lage, e-bikes konnten sicher verstaut und aufgeladen werden. Direkt beim Landsgemeindeplatz ein Platz mit Tradition. Gutes Frühstück!
Stayed 1 night in Jul 2020
Response from Stefan A. Heeb, Hotelier on 20 Jul 2020
Sehr geehrter Horst Besten Dank für die tolle Bewertung und die Zeit, welche Sie sich dafür genommen haben. Es freut uns sehr, dass es Ihnen bei uns so gut gefallen hat und würden Sie gern wieder einmal bei uns begrüssen. Wir wünschen Ihnen alles Gute. Freundliche Grüsse Stefan A. Heeb, Hotelier

6/10 Okay

Philippe

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jul 2020

6/10 Okay

Guy

Liked: Staff & service
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Angebot trotz Virus war ausgezeichnet. Das Personal war sehr freundlich und die Bewirtung ausgezeichnet.
Stayed 2 nights in May 2020
Response from Stefan A. Heeb, Hotelier on 20 Jul 2020
Sehr geehrter Gast Schön, dass Sie sich bei uns wohl gefühlt haben. Wir danken Ihnen herzlich für das gute Feedback und geben das Lob gern an all unsere Mitarbeiter weiter. Gern würden wir Sie wieder einmal bei uns willkommen heissen. Freundliche Grüsse Stefan A. Heeb, Hotelier

10/10 Excellent

Beatrix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dieses Hotel ist sehr zu Empfehlen
Stayed 1 night in Jan 2020