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Reviews of Apia Central Hotel

2.5 out of 5
Apia Central Hotel
Savalalo Road, Apia

Reviews

7.8

Good

Rating 10 - Excellent. 31 out of 91 reviews" "
Rating 8 - Good. 35 out of 91 reviews" "
Rating 6 - Okay. 13 out of 91 reviews" "
Rating 4 - Poor. 6 out of 91 reviews" "
Rating 2 - Terrible. 6 out of 91 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing , Very friendly and always willing to help. They became like family and without hesitation They promised to look after my mum when I returned back to NZ but they went above and beyond. Check in/out was smooth with no hassles. Right in the middle of Apia so very convenient to town. It’s simple and intimate setting gives you peace and quiet and the attention when needed. Highly recommended. Thank you to all staff especially the admin team :)
Stayed 7 nights in Mar 2020
Response from Apia Central Hotel Admin Team on 6 May 2020
Talofa Lava, Thank you so much for taking the time to post this awesome review. Thank you for choosing to stay with us. We are glad that our team was able to make you feel at home and also tend to any needs for you and your mom while you were staying with us. We wish you good health and safety from our team here at Apia Central Hotel. Hopefully we will be able to host you again on your next trip!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful .and attentive..We got everything we need .Handy to everywhere.
Stayed 5 nights in Mar 2020
Response from Marcus on 6 Apr 2020
Thank you so much for your feedback. We are glad that our staff were able to assist you during your stay with us. Hopefully it wont be the last time but wish you all the best and also Stay safe. Regards, Apia Central Hotel Team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very central, Staff were friendly. Property was undergoing some work but it didn't bother me.
Stayed 8 nights in Feb 2020
Response from Marcus on 6 Apr 2020
Thank you so much for your review. We are glad you enjoyed your stay with us. We hope you the best and also to be able to serve you next time.

8/10 Good

SULU

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stayed with you guys. The room was nice and clean. The air con worked perfectly. Staff were friendly and welcoming. The location was great. Will definitely stay there again in the future.
Stayed 3 nights in Feb 2020

10/10 Excellent

Felavai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Place To Be 👍👍
Absolute delighted, Upon Arrival Me and My Husband Were Welcomed with Open arms by the lovey Ana , We felt right at home here , having Ana assit us with information we needed and also first hand with a cab , so we could go and grab our car hire , we really want to thank you all Whitehouse for such a great team , our room was ready with the air con on , fridge switch on , which people appreciatte it , after a long trip you want to go to your room feeling relaxed with a cool breeze and drinks into the fridges 💯👍 Also we would like to thankyou for the lovely Continetal breakfast , the room was amazing so much variety of food to pick from , friendly stuff that were always happy to help and assit with what we may needed and to break it down the music was a blast 👍👍10 right there . A big Thankyou to the cleaning Service team , we stepped out to attend a wedding as we had our garments and jackets on the bed as we were in a hurry 🤦‍♀️, to our suprise we came back and they were all hang nicely and folded , its not what ppl expect but we are greatful 😊😊😊 From the beginging to the end , we can not express how happy our stay was with you all , we had bad experience with the Apia Central Hotel , they werent as friendly as we felt with you guys not the type of crew as we saw in your team and werent as profeasional in there line of duty , all i can say they may need more trainning in the industry to up there game with buisness nevertheless miss & ❤ you all , especially u Ana❤Ty
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
turned up at the property and they had no record of me booking the room- this is a scam
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent service was excellent facilities were excellent. Can’t say enough about my stay there but everything was really good
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly staff, very accomodating, and the location is 10mins walk to main shopping centre and the local market. We will be back soon.
Stayed 4 nights in Dec 2019

6/10 Okay

Kaio

Travelled with family
Liked: Cleanliness, room comfort
Effective communication for all parties.
Receptionist was confused on the booking dates (I believe it's because of the date & time difference between the 2 Samoan islands). On the day of checking out, the reception on duty, had questioned the method of payment and wasn't sure if I've paid or not. Communication needs to be cleared for all parties involved.
Stayed 2 nights in Dec 2019

8/10 Good

AnneTaefu

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel manager Pati was the best part about our stay :) he was super attentive & accomodating! Thank you for everything Pati! Much love from Anne & Trina (Room 10) xx
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I dealt with Pati at reception before we left and was extremely happy with the service. Made it so easy for us. the staff were so nice and friendly and always asking if we were ok. So close to everything we needed to go to. Literally a hop and skip to market! Air con was nice and strong’
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, & friendly staff. Also, central to everything.
Stayed 3 nights in Nov 2019

6/10 Okay

..

Disliked: Amenities
Room was a bit small, not really worth the amount I paid.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, shops and market I will definitely stay there again anytime when visit Samoa.
Stayed 3 nights in Nov 2019

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff! And great location.
Stayed 7 nights in Nov 2019

6/10 Okay

Verified traveller

Quietness I like. What I dislike... you booked a room. But when you arrived there. They couldn’t find my names.. which I found it ridiculous.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this a nice hotel which is really close to the main shops and markets - very convenient
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they maintain their a/c really good. it's cold and gloomy inside the room. and the beds are very comfortable
Stayed 2 nights in Aug 2019
Response from Apia Central Hotel on 31 Aug 2019
Talofa, Thank you for taking the time to review our services. We enjoyed hosting you and we look forward to the next time! Best regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small enclosed hotel room with ait conditioning but kind of gloomy
Stayed 1 night in Jul 2019
Response from Apia Central Hotel on 9 Aug 2019
Talofa, Thank you for taking the time to review us! We appreciate your feedback and we look forward to the next opprortunity to do so! Kindest regards,

8/10 Good

Anonymous, Australia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, in the heart of town. Everything walking distances. Beds were comfortable. Staff were helpful and friendly.
Stayed 7 nights in Jun 2019
Response from Apia Central Hotel on 30 Jul 2019
Thank you for sharing your experience with us! We look forward to the opportunity to host you again soon! Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Apia Central Hotel on 30 Jul 2019
Thank you for sharing about your experience! See you again soon! Best regards,

8/10 Good

Rodger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apia Central Hotel guest review
Very happy with my experience there, stayed 7 days & the whole place was clean & tidy. All staff were extremely pleasant & very helpful with all questions & queries😀
Stayed 7 nights in Jun 2019
Response from Apia Central Hotel on 30 Jul 2019
Thank you for sharing about your experience with us! It was a pleasure hosting you! See you again soon! Best regards,

8/10 Good

Dea, Pago Pago, AS

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean. No tv remote and the manager with the correct one had gone home. Checked out with having to manually change the channels
Stayed 1 night in Jun 2019
Response from Apia Central Hotel on 30 Jul 2019
Thank you for sharing you experience and providing valuable feedback. We enjoyed hosting you and we hope to see you again soon! Best regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
hotel have upgate new bathroom,new led lighting.hotel staff are very halpful.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2018
Response from Apia Central Hotel on 10 May 2019
Talofa, Thank you for reviewing us! We enjoyed hosting you during your stay. We look forward to seeing you again, hopefully soon!

8/10 Good

Kava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2019
Response from Apia Central Hotel on 3 May 2019
Talofa, We loved hosting you and we appreciate you taking the time to leave a review! We look forward to seeing you again, hopefully soon! Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location location says it all 👍👍 Great staff with good local knowledge 👍👍
Stayed 8 nights in Apr 2019
Response from Apia Central Hotel on 3 May 2019
Talofa, Thank you for leaving us a review. We appreciate you staying with us and we look forward to hosting you again soon! Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Apia Central Hotel on 3 May 2019
Talofa, Thank you for reviewing our hotel! We hope to see you again soon! Best regards,

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a small hotel in downtown Apia. We were there for a wedding and were busy for each day so the room simple and clean and air conditioned. The front desk people were very efficient and helpful Enjoyed our stay in a beautiful tropical paradise
Stayed 9 nights in Mar 2019
Response from Apia Central Hotel on 6 Apr 2019
Talofa, Thank you for choosing us! We enjoyed hosting you and we appreciate you taking the time to review our services! We look forward to the next opportunity to host you soon! Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2019
Response from Apia Central Hotel on 3 May 2019
Talofa, Thank you for your review! We appreciate you choosing us to host you and we look forward to hosting you again soon! Best regards,

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to town and convinient, could reach important places easily
Stayed 5 nights in Mar 2019
Response from Apia Central Hotel on 3 May 2019
Talofa, Thank you for your review! Yes, our location is hard to beat! We appreciate you choosing us to host you and we look forward to the opportunity to host you again! Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Milo and Pati were sooo lovely to deal with, outstanding customer service. Would stay here again, thank you guys for a lovely stay hope to see you guys soon.
Stayed 3 nights in Feb 2019

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Notch A-Plus Customer Service
Our stay at Apian Central Hotel was definitely a memorable one!! Top notch customer service from all the hotel staff from front desk, concierge service, kitchen staff & anyone else we came in contact with! Hotel was clean, a/c & hot water definitely an added bonus, especially in Samoa! My parents stayed here in 2012, this was the reason we came back. Conveniently located in town, everything was just within steps of our hotel. I think we’ve found our home away from home when we visit Samoa 😉
Stayed 5 nights in Feb 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The location is good.. I hope the room are equipped with electric kettle.. and there should be a variety of food for breakfast
Stayed 3 nights in Feb 2019
Response from Apia Central Hotel on 6 Apr 2019
Talofa, Thank you for taking the time to review our hotel! We strive to provide the best for our guests. We are always looking for ways to improve so we appreciate your comments! Hopefully we get the opportunity to host you again soon! Best regards,

6/10 Okay

Verified traveller

Stayed 10 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price and convenient location - located near shops and the market! Would definitely stay here next time. It would be nice to have more amentities in the room like plates, utensils, and a kettle for hot water, but you get what you pay for. We had to request for these and the front desk was very accommodating. The AC was great and beds were comfy. Staff was also friendly and helpful. I would recommend to family & friends. Thanks again Apia Central ~
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Handy to everything staff pleasant room comfortable
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel close to shops and food markets. Close to town area. Friendly staff. Rooms are nice and tidy including spacious showers. Recommend to visitors and I will stay in this hotel for my next trip.
Stayed 5 nights in Oct 2017

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
the room i picked and paid as per your website is not what was given to me. Terrible, you need to ensure that the hotel provides as what you advertised and what customers paid for. You have misled me and that is not on. i can go further with this
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Checked in 12:30am was soo thankful reception was still occupied. Last thing I needed was to be locked out after flights being delayed ahhhr
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Need complementary tea /coffee and water. Had to purchase own water for breakfast
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and the cost which was very nice especially during the holidays
Stayed 7 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice recommend for all stays very clean reliable and neat
Stayed 10 nights in Dec 2018

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
AC was not cold at all. My booking was not ready because system was down.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Excellent close to everything. House keeping need to replace towels every day they clean the room. Also shower there's moulds around the sides
Stayed 4 nights in Nov 2018