Kid Friendly Hotels in Anci

"Good room "

"The hotel itself is OK. What spoiled the impression is the lack of professionalism of the reception staff. In the hotel there are the people speaking good English, but they were absent when we checked-in and out. As a result it took 30 minutes to be checked-in and 40 minutes to be checked-out. But the worst thing was that the girl at the reception (don't remember her name, it was the evening of January, 25, 2024) refused to give us the reporting documentation. She had to do it when we demanded the manager speaking good English or the director to come out. With the help of the manager we got the documents we needed. And then, to take revenge, when we went by taxi to the airport to fly home, she (the receptionist) called the police, gave them our taxi details and we were stopped on the way by the police, who took us to the police station and checked our passports, visas, air tickets and what not. At last they let us go. We were lucky to catch our flight. But due to this accident this final stop at this hotel and 'the communication" with the policemen before flying home became a great disapointment of China for us..."

"Excellent customer service! Breakfast was included in the booking which was a pleasant surprise. They had a whole range of facilities such as laundry (¥40 for the washer and dryer), fitness centre (fully equipped with the latest treadmills, interactive Peloton tracker, weights area and strength and conditioning section), excellent intercontinental buffet breakfast and extremely clean rooms. The only issue was that none of the staff spoke English. I would have expected at least this for an international chain of hotel. Instead they were using translators. "