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Reviews of Neemrana's - Hill Fort - Kesroli

3.5 out of 5
Neemrana's - Hill Fort - Kesroli
Village Kesroli, Near M.I.A, Post Office-Bahala, Alwar, Rajasthan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 18 out of 29 reviews" "
Rating 8 - Good. 9 out of 29 reviews" "
Rating 6 - Okay. 0 out of 29 reviews" "
Rating 4 - Poor. 1 out of 29 reviews" "
Rating 2 - Terrible. 1 out of 29 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

aparna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely 14th century fort in the middle of a village. It is a smaller property than the other two- Tiara and Nimrana- but is still quite lovely! The views are great, the beds are comfortable, and rooms are unique, comfortable, colorful, and classy. The staff were what made the stay par excellence! It is not disability friendly because you do have to climb stairs, and yes, parts were undergoing renovation and work, but that is to be expected in an old space like this. We had a comfortable stay, enjoyed the food, and pool side drinks. I think they can add an iron, and host some social and cultural events on a daily basis when they are fully booked- not much to do on a cold day otherwise!There are rackets for badminton, and pool and Table tennis though. Again, small but sweet!
Response from Team Neemrana on 25 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback on your recent stay at Hill Fort-Kesroli heritage non-hotel hotel near Delhi. We appreciate your kind words and are delighted to hear that you enjoyed the unique charm of our 14th-century fort, the breathtaking views, comfortable beds, and the overall ambiance of our smaller yet lovely property.We are thrilled to know that the staff's hospitality enhanced your experience, and we will certainly pass on your compliments to our dedicated team. With reference to your feedback, we would like to inform you that the property is wheelchair friendly and we do have rooms on ground floor which are comfortable for the disabled guests. While we strive to preserve the historical integrity of our space, we understand the importance of accessibility, and we appreciate your understanding.We have taken note of your suggestion to add an iron in the rooms and are pleased to inform you that we do provide irons on request. Additionally, we are excited to share that cultural performances are organized every Saturday for the entertainment of our valued guests.We are delighted to inform you that we provide badminton, pool, table tennis, and now, bicycles for our resident guests to explore the nearby vicinity and further enrich their stay.Once again, thank you for choosing Hill Fort-Kesroli. We look forward to welcoming you at our other properties across India ! Warm Regards,Team Neemrana

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
It was a nice place to stay to beeak up the drive between Jaipur and Agra but it is quite small and I wouldnt go out of the way to go here.
Stayed 1 night in Jan 2024
Response from Team Neemrana on 24 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback following your recent stay at Hill Fort-Kesroli heritage non-hotel hotel near Delhi. We are glad to know that you thoroughly enjoyed the stay at the 14th century non-hotel hotel. At Hill Fort-Kesroli, we aim to provide a unique and memorable experience for our guests, and we are glad to have contributed positively to your journey. With reference to your feedback, we would like to assure you that each aspect of our property is designed to offer an intimate and charming ambiance reflective of its heritage. We take pride in our commitment to preserving the historical essence of Kesroli.Your feedback is valuable to us as we continuously strive to enhance our offerings and guest experience. We are grateful for the opportunity to serve you and be a part of your travel experience.You can consider our other properties Neemrana Fort-Palace and Tijara Fort-Palace which are comparatively vast and offer amazing experiences for your future visits. Thank you once again for choosing Hill Fort-Kesroli.Warm Regards,Team Neemrana

10/10 Excellent

Shilpa

Stayed 1 night in Dec 2023
Response from General Manager(Neemrana Hotels) on 4 Jan 2024
Dear guest,Thank you sincerely for awarding Hill Fort-Kesroli, Alwar a perfect 5 out of 5 points! We are delighted to hear that your experience surpassed expectations, and we appreciate your generous rating. It was our pleasure to host you, and we look forward to welcoming you back for another exceptional stay. Best regards,Team Neemrana

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique property to visit and relax.
Stayed 1 night in Nov 2023
Response from General Manager(Neemrana Hotels) on 26 Dec 2023
Dear guest,Thank you for taking the time to share your positive feedback regarding your recent visit to the 14th-century Hill Fort-Kesroli in Alwar. We are thrilled to hear that you found our property to be a very unique place for both exploration and relaxation.Preserving the historical essence of our forts and providing a distinctive experience is a priority for us, and we're delighted to learn that you enjoyed your time at Hill Fort-Kesroli.Your kind words inspire and motivate our team to continue offering exceptional experiences. We are grateful for your choice to visit our property, and we look forward to the pleasure of welcoming you back for more unique moments in the future.Warm regards,Team Neemrana

10/10 Excellent

Sacha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Not quite as rural as I thought it would be. Staff were very helpful. Rooms clean and comfortable. Food was good
Stayed 1 night in Nov 2023
Response from General Manager(Neemrana Hotels) on 13 Dec 2023
Dear guest,Thank you for taking the time to share your thoughts on your recent stay at the 14th-century Hill Fort-Kesroli in Alwar. We appreciate your kind words and are delighted to hear about your positive experience.It's wonderful to know that you found our hotel great and that the staff were helpful. We aim to provide a comfortable and welcoming atmosphere for our guests, and your feedback is a testament to our team's dedication.We understand that you expected a more rural setting, and we appreciate your honesty. While Hill Fort-Kesroli offers a unique blend of historical charm and modern comforts, we will consider how we can better communicate the setting to future guests.Your compliments on the cleanliness and comfort of our rooms, as well as the quality of our food, are truly appreciated. We are committed to maintaining high standards, and your feedback motivates us to continually improve.Thank you once again for choosing Hill Fort-Kesroli. We look forward to the opportunity of welcoming you back for another memorable stay.Best regards,Team Neemranafeedback@neemranahotels.com

2/10 Terrible

Manjeet

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No booking confirmation
Ive booked thru hotels com and didn't received confirmation. All leaves are got wasted.
Stayed 1 night in Nov 2023

8/10 Good

John

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I was surprised by how small this hotel is. There are parts however that are still undergoing renovation. The senior managers and staff were great, but some of the other staff were not so good -- let me give them the benefit af the doubt and say that it wasperhaps because they didn't appear to speak much English.
Stayed 1 night in Sep 2023
Response from General Manager(Neemrana Hotels) on 13 Dec 2023
Dear guest,Thank you for taking the time to share your feedback following your stay at the 14th-century Hill Fort-Kesroli in Alwar. We appreciate your valuable insights and would like to address some of the points you raised.We are delighted to hear that you found our senior managers and staff to be great, and we thank you for your kind words. However, we regret any inconvenience caused by the ongoing renovations and the size of the hotel.As a restored historical structure, Hill Fort-Kesroli requires regular maintenance and repair to preserve its architectural integrity and longevity. We understand that certain areas were undergoing renovation during your stay, and we apologize for any disruption this may have caused. Rest assured, we are dedicated to enhancing our facilities to provide an even better experience for our guests.Regarding the language barrier you encountered with some staff members, we sincerely apologize for any communication challenges. We appreciate your understanding and will work on improving language training to ensure a smoother experience for our international guests.Your feedback is crucial to our ongoing efforts, and we value your perspective. We hope to have the opportunity to welcome you back to Hill Fort-Kesroli in the future, providing an improved and more enjoyable stay.Best regards,Team Neemranafeedback@neemranahotels.com

10/10 Excellent

Hem Raj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location, well presented property with many options of stay, good spread of food in buffet and also a la carte options. Helpful staff
Stayed 1 night in Apr 2023
Response from General Manager(Neemrana Hotels) on 29 Dec 2023
Dear guest,Thank you for sharing your wonderful feedback about your recent stay at Hill Fort-Kesroli. We are thrilled to hear that you enjoyed the fantastic location, the well-presented property, and the variety of stay options we offer.Our team is delighted that you found the food spread in the buffet and a la carte options to your liking. Providing a delightful culinary experience is one of our top priorities.It warms our hearts to know that our staff's helpfulness added to the overall enjoyment of your stay. We believe in creating memorable experiences, and your positive comments inspire us to continue our efforts.We appreciate your choice to stay with us and for taking the time to share your feedback. We look forward to welcoming you back for another fantastic stay at Hill Fort-Kesroli.Warm regards,Team Neemrana

10/10 Excellent

Susan, Hohenwald

Stayed 3 nights in Mar 2023

8/10 Good

Manu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need fixing Stairs, Other than that, Very Nice
Good Place, Nice Ambiance, Food Good, Nice Pool. But they need to fix some of the stairs leading upto the Lobby from the parking and to the rooms upstairs. It is really BAD for people with age or Bad knees. I almost slipped twice on the UN-EVEN stairs. It is one thing to retain the heritage and another to keep is safe & comfortable for the paying customers. Other than that, Very Nice
Stayed 1 night in Feb 2023

10/10 Excellent

Jaskirat

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service and hospitality! We had a wonderful time and the staff looked after us really well. I had an 83 year old with me so without any fuss, they gave me a room which was locationally more convenient, they would take up all meals to the room, and did all this with a smile. The food was good, the property was reasonably priced and well located to sight see around Alwar. Would recommend this for a 2-3 day break from Delhi
Stayed 2 nights in Dec 2020

10/10 Excellent

MukulSharma, Delhi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really nice, peaceful country side hill fort which is really well maintained and managed by really nice staff and management. The resort is well connected by road from Delhi / Noida and is a comfortable 3 hour drive which can easily be done. The hill fort is surrounded by lush green mustard fields and farms. Even inside the fort, you feel like you are in the middle of a beautiful garden with birds chirping all the time. A perfect place to relax and rejuvenate after a tiring week. Also, considering Corona times, the management has taken all the safety precautions. The staff wearing face masks and gloves all the time and maintaining social distance in public areas. Also you can order your food in your room, which was served in disposable plates and containers. The cleanliness was top notch.
Stayed 2 nights in Aug 2020
Response from Team Neemrana on 22 Sept 2020
Dear Guest, We are glad to receive your kind feedback about the Hill Fort-Kesroli heritage hotel near Delhi. As we at Neemrana strive to tailor an experience unique and memorable, it is always rewarding when our guests sense and appreciate the effort and the love. It is heartwarming to know that you thoroughly enjoyed the beauty of the 14th century property, the surroundings, the ambience and the hospitality offered. We have shared your kind appreciation with all the team members who always strive hard to ensure the guests safety. We thank you for your patronage and look forward to welcoming you at our other properties across India ! Warm Regards, Team Neemrana

8/10 Good

HS&JM, NYC

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
An authentic restored fort. This was probably what it was like to stay there 400 years ago except with modern upscale amenities like slow internet, large staff, pool, playroom, 3 areas for meals, etc. Great fun to explore the fort and look out over the valley and the village below. The room was a little run down but it was real. Thick uneven stone walls, courtyards, tunnels, Stone stairs, neatly maintained gardens for their meals. Really great.
Stayed 1 night in Feb 2020
Response from Team Neemrana on 19 May 2020
Dear Guest, We thank you for your positive review about the Hill Fort Kesroli. We are happy to hear that you had an enjoyable stay. We are glad to know that you liked our property. Your compliments about the room layout and the views have been conveyed to the restoration team. Your appreciation about the food and the service has been conveyed to the personnel concerned. Thank you for your visit. We'll be happy to serve you again ! Warm Regards, Team Neemrana hillfort@neemranahotels.com

10/10 Excellent

EKTA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome property! superb hospitality
t is an amazing property to stay in. Went in Jan'20 with out 2 years old. Had an amazing experience. Staff is very helpful and courteous in nature. Mr. Ganesh Adak who is staff supervisor helped a lot during our stay. Definitely recommend for people staying in NCR for long weekend. Fell the nature away from the hustle of cities and day today life.
Stayed 2 nights in Jan 2020
Response from Team Neemrana on 20 May 2020
Dear Guest, We thank you for your positive review about Hill Fort Kesroli. We are happy to hear that you had an enjoyable stay. We are glad to know that you liked our property. Your compliments about the room layout and the views have been conveyed to the restoration team. Your appreciation about the service has been conveyed to the personnel concerned. Thank you for your visit. We'll be happy to serve you again ! Warm Regards, Team Neemrana HillFort@neemranahotels.com

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff. Prompt service. Secluded. Good food.
Stayed 3 nights in Jan 2020
Response from Team Neemrana on 21 May 2020
Dear Guest, We thank you for your positive review about Hill Fort Kesroli. We are happy to hear that you had an enjoyable stay. We are glad to know that you liked our property. Your compliments about the ambiance has been conveyed to the restoration team. Your appreciation about the food and the service has also been conveyed. Thank you for your visit. We'll be happy to serve you again ! Warm Regards, Team Neemrana HillFort@neemranahotels.com

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neemrana's Hill fort is an incredible oasis outside of Alwar. It is completely unique to anywhere else we have ever stayed before. There are so many interesting areas of the hotel to explore and incredible views throughout. The breakfast buffet was extremely varied and delicious, and the staff were friendly and helpful. The only minor issues we had were with the wifi, (which would cut out after a certain point each night), and the treatment of our luggage on departure was fairly rough, but other than that, our stay was perfect!
Stayed 2 nights in Oct 2019
Response from Team Neemrana on 21 May 2020
Dear Guest, Thank you for your warm and appreciative review about Hill Fort Kesroli. Your appreciation about the food and other amenities has been conveyed to the hotel. We have noted your observation regarding the wifi. Please note that there are designated areas for wi-fi as the stone walls are rather thick and thus sometimes the signals are not strong in the guest rooms. Nevertheless the same has been conveyed to the IT Manager who shall do the needful to improve the same. We are sorry to learn that the hospitality of the Front office did not match up to your expectations and shall ensure that you receive a much warmer welcome whenever you choose to visit next. We do hope that you will not hold this against us and will give us a chance to make this up to you in the future. Warm Regards, Team Neemrana HillFort@neemranahotels.com

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Team Neemrana on 21 May 2020
Dear Guest, It is truly satisfying to receive a compliment from the heart ! Thank you for your visit. We'll be happy to serve you again ! We would be happy to receive feedback about what you missed at the email address mentioned below. Warm Regards, Team Neemrana HillFort@neemranahotels.com

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location as it was quiet and blissful there
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay at Neemrana's Hill Fort Kesroli was nothing less than perfect. It was peaceful, royal and nothing like anything we have ever experienced before. Staying inside a fort in its original form was an unmatched experience. Gazing at stars, sitting by the pool, enjoying the cool Rajasthan winter breeze with a bunch of parrots was like being in a paradise. The staff was super courteous and helpful. And the food they serve, scrumptious! Overall, a super thrilling and satisfying trip. And highly recommended for anything seeking a peaceful authentic Rajasthani time.
Stayed 2 nights in Dec 2018

10/10 Excellent

BARNES-Scouts, Northallerton UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Peaceful Place to relax
An excellent place to unwind, enjoy good food and relax. We were made very welcome by the friendly staff.
Stayed 1 night in Aug 2018
Response from Team Neemrana on 22 May 2020
It is truly satisfying to receive a compliment from the heart ! Dear Guest, We thank you for your positive review about the Hill Fort Kesroli. We are happy to hear that you had an enjoyable stay. We are glad to know that you liked our property. Your compliments about the room layout and the views have been conveyed to the restoration team. Your appreciation about the food and the service has been conveyed to the personnel concerned. Thank you for your visit. We'll be happy to serve you again ! Warm Regards, Team Neemrana

8/10 Good

CMC

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is cool and interesting. Our room wasn’t fantastic. For the price it could’ve been more impressive. The buffet dinner and breakfast were very small. Our a/c barely worked which left my husband and I sleeping terribly. The bed was really big and comfortable.
Stayed 1 night in May 2018
Response from Team Neemrana on 22 May 2020
Dear Guest, Thank you for your valuable feedback!! It is our endeavour to improve our services and feedback such as yours helps us to do so. We sincerely apologise for the trouble faced and do hope that you will give us a chance to make this up to you in the future. We are confident that you will notice an improvement whenever you choose to visit next. We deeply apologise for the inconvenience faced. Although, we have shared your feedback with the teams and we do hope that you will give us a chance to overlay your past experience with a fresh and memorable one. Warm Regards, Team Neemrana

10/10 Excellent

Yogesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Team Neemrana on 22 May 2020
Dear Guest, It is truly satisfying to receive a compliment from the heart ! Thank you for your visit. We'll be happy to serve you again ! Warm Regards, Team Neemrana

10/10 Excellent

Tish, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Something Special
The view as you approach the fort is stunning and it is even better once you get up there. The rooms are nice with all the facilities you need. A little bit rustic and dated but that is to be expected in this sort of hotel because what you are there for is the experience of being in the fort. Lots of places to explore but be prepared for some steep steps. Food in restaurant is great and the staff are first class. Highly recommend.
Stayed 1 night in Jan 2018
Response from Team Neemrana on 22 May 2020
Dear Guest, We are delighted to receive your overwhelmingly positive review about Hill Fort Kesroli. and we are delighted to know that you thoroughly enjoyed the hospitality and all the arrangements arranged by the team. We are glad to receive your kind appreciation about the rooms, ambiance and the food. On behalf of the entire Neemrana team, we thank you for choosing Hill Fort Kesroli and look forward to welcoming you at our other unique hotels across India ! Warm Regards, Team Neemrana

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't hesitate! Great hotel!
Wonderful stay at this lovely property. Beautiful rooms, great service. Highly recommended!!!
Stayed 1 night in Aug 2017
Response from Team Neemrana on 22 May 2020
Dear Guest, We thank you for your positive review. We are happy to hear that you had an enjoyable stay. We are glad to know that you liked our property. Your compliments about the room layout and the views have been conveyed to the restoration team. Your appreciation about the food and the service has been conveyed to the personnel concerned. Thank you for your visit. We'll be happy to serve you again ! Warm Regards, Team Neemrana

10/10 Excellent

mary and derek , scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hill fort in the countryside side
Had a warm welcome, given an immediate upgrade of our room, had breakfast and afternoon tea included each day, staff very friendly and helpful, views from our terrace were stunning and used bikes from the hotel to explore the local area, village people really friendly too and delighted to spend some time with us. Pool was gorgeous and again views from pool area beautiful. Good wonderful and very plentiful, couldn't fault our stay there and would highly recommend to friends.
Response from Team Neemrana on 22 May 2020
Dear Guest, Thank you for your valuable review about Hill Fort Kesroli. We are delighted to read about your experience as this is exactly what we strive to achieve. It is great to know that you enjoyed being by the poolside and had a refreshing experience. We thank you for your patronage and look forward to welcoming you back for many more memorable getaways ! Warm Regards, Team Neemrana

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Boring hotel on a hill
There is no much to do activities in hotel. There is no place near the hotel to explore and the food is so worse. There is no traditional shows or any activity which makes the trip exciting. Only good is part is that you will get good clicks. But overall you will feel bore..

10/10 Excellent

marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L'amie avec qui je suis allée en Inde avait oublié son passeport dans la chambre à l'hôtel. Le manager de l'hôtel à fait le nécessaire, et très rapidement, pour nous remettre le passeport. Nous étions alors à Barathpur, à 2h30 de route de l'hôtel Neemrana's. Grand merci à lui ! d'autre part, le climatisation ne fonctionnait pas très bien dans notre chambre alors le manager nous a installé dans une autre chambre. Encore une fois un grand merci à lui et à son équipe. Nous avons beaucoup, beaucoup aimé l'hôtel et le paysage autour du fort.
Stayed 1 night in Apr 2019